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Rated 4.4 out of 5 by 278 reviewers.
Rated 5.0 out of 5.0 by Near BWI/Timbuktu Good location. Comfortable accommodations. Friendly, attentive, competent staff. November 12, 2014
Rated 5.0 out of 5.0 by Great Place to Stay The Room was very comfortable and clean. Excellent staff. They were very attentive to my needs. November 11, 2014
Rated 5.0 out of 5.0 by Great Place To Stay This was the second time I have stayed at this Holiday Inn Express and have been pleased both visits. The location is excellent for access to BWI as well as Maryland Live and the Mall. Breakfast is an added bonus and has good food choices. Would highly recommend. November 9, 2014
Rated 5.0 out of 5.0 by Time Well Spent Great free breakfast. Clean room. friendly staff. plenty of parking. Some food options near by. close to BWI. November 8, 2014
Rated 4.0 out of 5.0 by Nice Room, nice bed nice updated room. Bed was nice with lots of variety in pillows. Mini frig made lots of noise and had to unplug to sleep. Would have been nice to have a direct USB charge connection on the desk. November 7, 2014
Rated 5.0 out of 5.0 by last minute getaway We booked this hotel last minute. We got a great deal. It was worth the price. The shuttle service was a wonderful surprise. The breakfast was more than just "continental". There was a good variety of foods and drinks. November 6, 2014
Rated 4.0 out of 5.0 by Comfortable Bed, Great Location We stayed at the Holiday Inn Express - BWI for one night while attending the Notre Dame vs Navy football game at FedEx Field. The room was clean and obviously well kept. The beds were extremely comfortable, with four pillows per double bed, two firm and two soft. The heat/air was a bit loud, but nothing out of the ordinary for that type of system. The hotel is very convenient to the airport and car rental facilities, but not so close that you hear airplanes or airport noise. The hotel is also very convenient to Arundel Mills for food and shopping, and it was very quick and easy to get to FedEx Field for the game (around 30 minutes). The breakfast was okay, they had a good selection of breakfast items including breads, juices, hot items, and cereals. The only issue we had was the hot food seemed to come out slowly, the hot food area would often be empty for 10 minutes at a time while they refilled, even during very busy times when the breakfast area was very full. However, the quality of the food was good, I enjoyed my breakfast. Check-in and check-out were quick, and everyone on the hotel staff that we encountered was very friendly. November 4, 2014
Rated 2.0 out of 5.0 by bad nights sleep fridge had high pitch whistle, had to shut off. AC sounded like jet engine, had to shut off. mattress uncomfortable. November 3, 2014
Rated 5.0 out of 5.0 by Great staff We used the shuttle van to the airport. The driver was very friendly and helpful. The night desk clerk called a pizza place for us and helped us order pizza in to feed our family that came to watch the World Series with us. October 30, 2014
Rated 5.0 out of 5.0 by BWI-Holiday Inn Express Very well run hotel. Very clean rooms and comfortable beds and pillows. Hotel had a great complimentary breakfast. October 29, 2014
Rated 5.0 out of 5.0 by Arundel Mills Sleep-Over We stayed at the Holiday Inn during our recent visit to Arundel Mills with our grandson. After taking in the movies and the mall, we decided to stay here and make it a sleep over with him. He thoroughly enjoyed his stay and always likes to wake up and go down to breakfast. I'm sure we will not hesitate to stay here again in the future. October 29, 2014
Rated 2.0 out of 5.0 by Don't bother. Not worth the money spent. The walls are thin and you can hear everything in the next room. Half the staff are rude. When you request a later check out time it isn't recorded. Received random automated message at 6AM each day we stayed. October 29, 2014
Rated 5.0 out of 5.0 by Great Staff/Great Breakfast/Very Efficient Checkin! Our overall experience was great except for the noisy HVAC system. We also are used to a latex mattress so any mattress with spring technology is not as comfortable for us. We traveled with a large group and they handled check-in with speed and accuracy. The breakfast offered many different options. We would definitely stay at this location again. October 28, 2014
Rated 4.0 out of 5.0 by Nice hotel, shame about the air conditioner Good prices sometimes come with an unseen price tag. Our recent stay in this hotel was relatively cheap considering the late booking. While the room is very nice, up to date and fully equipped with all the fun stuff we now consider standard, the air conditioner kind of 'blew it' for the overall experience. Louder than a passing jet, with the wind to match - it was too noisy to sleep with it on and frankly, a tad windy for an indoor experience. Luckily we were tired and the weather was so fine that turning it off for the night was not a huge issue - we managed to make it through the night without freezing. Later in the winter, I am less sure it would have been so easily by-passed. There was also a strange smell, not entirely unpleasant, but not entirely welcome. It appeared to have been added to the room so there may have been a past smell it was designed to cover. Survivable for a single night. Staff were sweet and kind but as we only mentioned our issues the day after (we were shattered and had an early rise to make) they cannot be marked down for any failure to improve the situation. October 27, 2014
Rated 5.0 out of 5.0 by very nice very nice I have stayed here before and I would stay here again October 27, 2014
Rated 5.0 out of 5.0 by business meeting I arrived in Baltimore for a business meeting. When I arrived I was met by a friendly desk clerk. My room was large and the bed very comfortable. Breakfast the next morning had several choices and was very good. The driver of the airport shuttle was on time and very courteous. I would stay here again October 26, 2014
Rated 5.0 out of 5.0 by Great staff; relaxing experience Very friendly and help staff! Was great to use the shuttle, not only for the airport, but also for shopping and restaurants; the drivers were great and very informative of the area. October 25, 2014
Rated 5.0 out of 5.0 by Hotel of Choice when visiting Charm City I had a wonderful experience at this location during a recent trip. The front desk clerk (I can't remember her name) was incredibly helpful and courteous. She gave me an early check in after driving in for the Baltimore Orioles game from Missouri. The staff was wonderful! The only hiccough we had was the shuttle from the Lite Rail, we called before we got to BWI from Camden yards and they told us we would need to call when we arrived, we called when we arrived and they stated that they would be there in 20 min, after 30 min we were still waiting so we called the front desk and there was a scuffle and they were kind of rude about where we were standing, etc once the driver arrived he looked annoyed and the trip from BWI back to the hotel was short, not 20 min or more. Other than that it was a great experience and I plan on staying here every trip to the area! October 24, 2014
Rated 5.0 out of 5.0 by Super accommodations Best breakfast selection ever. Facility very well maintained. October 23, 2014
Rated 5.0 out of 5.0 by Great stay at Hotel I enjoyed my complete stay at the hotel with everyone of the hotel staff making sure that my visit was exceptional. Everyone from the front desk, breakfast staff, shuttle driver and of course the Office managers. October 21, 2014
Rated 5.0 out of 5.0 by You can't get better than this staff Always friendly and accommodating. They truly make you feel at home while on the road. I have stayed here regularly for over a year and it is always a great experience..I cant say enough good about the staff. October 20, 2014
Rated 5.0 out of 5.0 by Would stay again in a heart beat This hotel was clean, comfortable and the staff was very friendly and attentive to my needs as a guest. As a IHG member I was able to us the early check in and the late check out at no additional charge to me. I would most definitely stay here again and recommend friends and family to stay here. This hotel was very convenient and close to Fort Meade Army base. The breakfast in the mornings was amazing, fresh and there were a lot of choices. October 20, 2014
Rated 5.0 out of 5.0 by Clean and comfortable The hotel was very clean and comfortable and a 25 minute drive into Annapolis. Friendly staff and a good breakfast. Would definitely stay there again. October 17, 2014
Rated 4.0 out of 5.0 by Super Clean Rooms I was impressed by the cleanliness of this hotel. Couldn't have been better! October 16, 2014
Rated 5.0 out of 5.0 by Annapolis Boat show We chose this hotel for convenience along with price. Great value and no problems at all. Great facility, will choose this location again. October 15, 2014
Rated 2.0 out of 5.0 by Sleepless in BWI We have been customers of Holiday Inn Express West at BWI for about 10 years, but we have found that the price has increased without any amenities being added. One of the biggest drawbacks is the heating/cooling system units in the rooms. They are noisy and not efficient. Windows cannot be opened, so you are stuck with a loud fan that circulates heat or cold at intermittant intervals. When the bed is next to the fan, it gets very uncomfortable. October 11, 2014
Rated 3.0 out of 5.0 by great service loud air conditioner its a somewhat dated facility but the air conditioner was loud and kept me up all night. Very close to the airport and rental car facility October 8, 2014
Rated 5.0 out of 5.0 by Nice room. Nice room. Booked a king, got 2 doubles. Not a really big issue, but I do prefer to get what I book. October 7, 2014
Rated 5.0 out of 5.0 by good nights sleep overnight stay, friendly staff, clean and comfortable October 6, 2014
Rated 5.0 out of 5.0 by Very helpful staff From the time we arrived at the hotel we were treated very well, the check-in went smoothly, when we asked about restaurants in the area they gave directions and also to some local attractions. We were shuttled to the airport and our driver went above and beyond being helpful, we were lucky enough to get the same driver to pick us up at the airport on our return home from vacation. I will recommend the hotel to anyone flying out of BWI! October 5, 2014
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