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Rated 4.4 out of 5 by 180 reviewers.
Rated 5.0 out of 5.0 by GREAT HOTEL GREAT FRONT DESK BUS SHUTTLE MAN GREAT BREAKFAST PERSONAL GREAT June 30, 2014
Rated 4.0 out of 5.0 by Enjoyable Nice property and close to the airport, BWI. Will use again June 30, 2014
Rated 4.0 out of 5.0 by Very Nice Hotel Clean, staffed well, nice pool. Was not greeted as a Priority Guest though. June 27, 2014
Rated 5.0 out of 5.0 by Great Place to stay near many things. Overall experience was great. Only bad note was going to buy an ice cream drumstick and charged $3.00 in your pantry. June 26, 2014
Rated 5.0 out of 5.0 by Excellent Service! I recently held my family reunion at this Holiday Inn Express and had a wonderful time. The Staff was excellent. Whatever was needed it was handled with no problems. I love this hotel!!!! June 26, 2014
Rated 1.0 out of 5.0 by Holoday Inn Express BWI Airport The staff was very unfriendly. We were told there is no guest service available. We needed a couple of extra blankets and we were given only one. We needed 4 tooth brushes and only one was given and we returned that one and ended up buying our own tooth brushes. Breakfast area and breakfast staff and the breakfast was very good. June 26, 2014
Rated 2.0 out of 5.0 by Rude Night Shift and horrible customer service I arrived about 2:00 in the morning to find out my reservation was given away. On top of that the desk clerk was completely rude and offered no help. I guess being a platinum member of IHG has absolutely no benefit. At least at this hotel where it will get you nothing but a rude reception from a night manager with a very rude and bad attitude. June 26, 2014
Rated 5.0 out of 5.0 by A very enjoyable stay I was extremely pleased by the Holiday Inn Express BWI West. The shuttle service to and from the airport and MARC station was very helpful. The free breakfast was fantastic. My room and bath were very clean, and the bed was VERY comfortable. Overall, I was extremely satisfied and would gladly recommend this hotel to those traveling to BWI. June 23, 2014
Rated 5.0 out of 5.0 by My stay of June 18th, 2014 I just came to stay one night before we flew out of BWI on the 19th, I love this Holiday Inn Express, everyone is very nice and kind, and will do anything to assist you. Will look forward to staying here again June 23, 2014
Rated 4.0 out of 5.0 by Great place to stay Nice friendly staff, rooms are comfortable, excellent van service. The hotel is within 5 miles of the mall, and various restaurants. June 20, 2014
Rated 2.0 out of 5.0 by If you get stranded at BWI don't stay here This Express has a large sign in at the podium near the exit to BWI so I decided to give it a try. I should have known something wasn't right when the reservation line made a point of telling me that I would be charged for the night anyways if I cancelled the room, when I was making a reservation for a room I would be in within a half hour (I thought). Getting out to curbside I waited almost an hour to be picked up by the courtesy van. After seeing every other hotel's van at least twice, and finding out some people had been waiting for the same van as I for an hour and a half, I really wanted to cancel. I called the manager, and she seemed offended that my fellow travelers and I were curious where the van was. BWI is not that big. I won't stay here again. The room was ok, and the clerk at the desk was ok. But the manager's attitude, and her lack of motivation will stay with me for a long time. June 17, 2014
Rated 4.0 out of 5.0 by Good Stay but poor airport shuttle service Our stay was very comfortable and sufficient for our needs. The airport shuttle service to the hotel was lacking. It took 1-hour to finally get the shuttle to our waiting location (gate 1 area). There seems to be a communication breakdown when requesing the shuttle and following the dispatcher's directions for meeting the shuttle. There were about 4-parties waiting at this location for the shuttle, so we were all confused about where the shutlle would pick us up. It seems that the shuttle should stop at both locations (1&15) on each trip, just to make sure no one is waiting for such a long period of time. June 16, 2014
Rated 3.0 out of 5.0 by Rude staff, nice hotel. Front desk staff was rude and not attentive.. Internet service spotty at best, never resolved. June 15, 2014
Rated 5.0 out of 5.0 by Beds and Pricing I feel the double beds for too small to accomadate 3 people. Like to use brands that will honor my military duty! Pricing seemed too high compared to other brands I use too the size of accomadations was a little small. Overall the staff and shuttle were great. June 14, 2014
Rated 5.0 out of 5.0 by Comfortable and Hospitable Our overnight stay was excellent. We were unable to enjoy the breakfast because our flight left at 6:00 a.m. The staff was friendly and accommodating. The desk clerk and the young lady that took us to the airport had not problem with tooking our pictures for us and we laughted and joked with them and it was 3:30am in the morning. The room was clean and fresh smelling. Thanks. Lynn & Jackie June 14, 2014
Rated 5.0 out of 5.0 by Baltimore Stay Clean and bright as always. I always know what i am getting when I stay with them. June 12, 2014
Rated 5.0 out of 5.0 by Great Service, Nice Brekfast and Great Location Freiddly hotel staff, Hotel will shuttle you to the Mall, Walmart and the Casino. Would like to thank the night auditor Derrick for providing an extraordinary Customer experience for my husband and I this past weekend. June 12, 2014
Rated 5.0 out of 5.0 by Fantasctic value and experience! This is was definitely one of my best stays at an IHG property. I was immediately recognized and greeted as a Platinum Rewards Club member upon check-in. Pauline who was the only available staff member at the front desk did a fantastic job of managing the growing number of guests, phone calls and other tasks while keeping a smile the entire time. She definitely set the tone for what turned out to be a relaxing and very enjoyable weekend stay at this location. June 11, 2014
Rated 3.0 out of 5.0 by Security Park and Stay package cars should be keep in a common area with proper security such as a fence if camera system is not in place. Also placing a return date in full view on the car front window is a bad idea and an invitation for potential criminal activity. June 9, 2014
Rated 5.0 out of 5.0 Friendly Staff Friendly Staff! Rooms are clean/modern. Hotel is in a great location near the airport, Arundel Mills mall, and Fort Meade. June 9, 2014
Rated 5.0 out of 5.0 by Arrived after a late flight and we were treated very well. The shuttle service and room stay were excellent. A great experience for a tired traveler. June 3, 2014
Rated 5.0 out of 5.0 by Close to airport and downtown Baltimore I stayed here for business and it served my needs perfectly. Comfortable rooms, free wi-fi, and a great complimentary breakfast in the mornings. If I had extra time I would of taken advantage of their fitness room, which looked well taken care of and had plenty of equipment. June 2, 2014
Rated 3.0 out of 5.0 by Not one of your better properties Been an IHG Platinum member since 1989 and this property has been one of my regular stops. This time around, not recognized as a Platinum member and more importantly, just didn't feel very comfortable. Thank goodness I'm not a real breakfast fan because the choices and quality were no where close to some of your competitors. I will still stop by though. May 25, 2014
Rated 4.0 out of 5.0 by Reservation was Cancelled, But Got Excellent Service from General Manager. Stayed at this hotel because I was bumped from another IHG Candlewood suite hotel, due to "technical glitch" in the reservation system. After traveling 4 hours from Ohio, I was not in a mood to complain, just wanted to sleep. I was quoted twice as much for this one night stay at Holiday Inn Express, but luckily I decided to call customer service.I decided to call because darn it, I am a loyal CLUB member and have always stayed at IHG group of properties while on my monthly business trips. I was happy to be informed that as per company policy, if my reservation was cancelled because of no fault of mine, then the company is obliged to pay for the first night stay as a form of compensation at a similar rated property. This I did not know. I was happy to see an email in my mail box the following morning from the General Manager(S.L) of Candlewood, who apologized for the error, and explained that her team did not handled the reservation correctly and for that she was sorry. She assured me that they would take care of all room and tax charges. True to her words, I received in my email copies of statement after check out, where the payment made on my credit card was reversed and proof of payment made by her company. This is the type of service I have become accustomed to and expect and it's why I will always stay at the IHG Hotels when I travel. The stay at the Holiday Inn Express at the Baltimore Airport was great, Room was excellent. the only negative would be the staff knowledge, they had no ides of the relationship that exist between Candlewood Suites and Holiday Inn Express through the IHG group. More training in this area is required. Overall they made and effort to be courteous and pleasant. NB, I am still waiting on my points because, I love my IHG points. :) May 25, 2014
Rated 5.0 out of 5.0 by Awesome We male it a habit to search out HIE places to stay. Always clean,courteous staff, good breakfast. Recommend this place highly May 23, 2014
Rated 5.0 out of 5.0 by Very comfortable stay For a hotel near an airport, this is the best. We had a great experience there, even though it was only for one night. I would definitely recommend this hotel, and will stay there again if we are ever in the area. May 21, 2014
Rated 5.0 out of 5.0 by Staff very accomodating Driver was great taking us to the Mark and to the mall. friendly and courteous. May 19, 2014
Rated 5.0 out of 5.0 by Great place to stay Staff was great. Room was wonderful. Comfortable and clean. Didn't have breakfast as we had to leave for the airport early but appreciated the to go bag they gave us. Shuttle driver also very friendly. May 14, 2014
Rated 3.0 out of 5.0 by good location 10 minutes from the train! Everyone very friendly. Nice fruit for breakfast, tasty coffee. May 13, 2014
Rated 5.0 out of 5.0 by Great Place to Stay!!! I initially picked this hotel because of the close proximity to the place of business that I was visiting. I was very pleased with the accommodations and the warmness of the hotel personnel that I came in contact with. I will definitely stay here again if the need arises and would certainly recommend this hotel to anyone considering a hotel in this area. May 12, 2014
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