Rated 4.4 out of 5 by 115
Rated 4.0 out of 5.0 by Timothyb comfortable bed and service was good. Enjoyed my stay
My stay was good, enjoyable, the facilities were well kept and the personnel were friendly and accomadating. there is one problem I encountered. The bathroom fan stopped working after my first night there.
August 19, 2013
Rated 5.0 out of 5.0 by Robok13 Location
Conveniently located away from busy highways but so close to great food and the mall! Very courteous shuttle driver available 24 hrs a day!!
August 18, 2013
Rated 4.0 out of 5.0 by EmAn2013 Nice and clean
Had booked double bed room but we ended up with a king, we were told three were no doubles available even though that is what we booked. IHG members were able to spin wheel for points and gifts, nice perk. Room was nice and clean. Staff friendly, had perks like cookies and fruit infused water at front desk. Not far from inner harbor.
August 17, 2013
Rated 4.0 out of 5.0 by Genie4826 recent stay
Front desk personnel were very friendly and efficent, Room was big and clean. Quiet, beds were comfortable.
Only issue I had was smoke detector beeped all night,one of the 3 nights I stayed, report it to front desk and it was promptly taken care of.
Would stay again
August 15, 2013
Rated 5.0 out of 5.0 by Bu2p Welcoming and Comfortable
Warm welcome from staff, nice clean and well kept rooms.
Will consider again next time I'm in that area.
August 13, 2013
Rated 5.0 out of 5.0 by SJCH Excellent Staff & Convenient Location
We used this hotel as a base for visiting the Baltimore and Washington D.C. area. It is a very convenient location for access to airport, rental car, and train service. We can't say enough about the staff. They really took good care of us. Overall an excellent experience.
August 13, 2013
Rated 5.0 out of 5.0 by Minnesota123 Close to BWI
Service is very good and the hotel is on of the nicest Holiday Inn Express.
August 11, 2013
Rated 5.0 out of 5.0 by ben1840 Convenient, comfortable and considerate
Hotel was a stones throw from the airport, very close to major freeways and next door to a mall. The staff were personable, pleasant and fun. When I return, I will stay there again.
August 6, 2013
Rated 5.0 out of 5.0 by Thankful59 Friendly staff
Staff very friendly and accommodating, A very good experience, and our suite was excellent
August 2, 2013
Rated 2.0 out of 5.0 by Frank72 Worst Breakfast Service Ever
Overall, the hotel was ok but the breakfast service was the worst I had ever experience during my "many stays" with HIE. Guests were standing line for more than thirty minutes waiting for breakfast item s that took that long to arrive. WhenI arrived, only gravy and bacon were available, no scrambled eggs to biscuits were available. I waited for more than thirty minutes and neither missing items arrived. Several people, mostly military in uniform, walked into the dining room, saw the limited selection and walked out. Again, the worst prepared kitchen staff I ave ever seen.
I am at this minute at that HIE in Middleboro, Mass.
August 1, 2013
Rated 5.0 out of 5.0 by Djill Awesome!
Awesome room! Clean, smelled great, comfy bed, little hard for my taste if I had anything neg to say, the bedding was so comfy! Staff was great, they had everything I forgot, no charge for extras!
Will choose this hotel again!
July 31, 2013
Rated 4.0 out of 5.0 by Josh12 Overall good value
Overall, the room and amenities are nice. Breakfast was hot, varied, and plentiful. Property is clean and well maintained. Shuttle service is prompt and efficient (every 30 minutes).
I would stay here again, but two issues to be aware of:
1. They do have a guest laundry, but with only one washer and dryer. We were there on a weekend, so had to wait about 4 hours for it to open up. No laundromats are in the immediate area.
2. Walls are thin. If you are a light sleeper (like me), it may be difficult to sleep with the sounds of slamming doors and conversations all night. I believe other reviews had similar sentiments.
July 28, 2013
Rated 5.0 out of 5.0 Awesome!
I have been staying at this property quite a number of times now. The property and staff are awesome!
July 18, 2013
Rated 5.0 out of 5.0 by Slotgirl Spacious, comfortable rooms, very clean hotel
I have stayed at this property on several occasions to go to the nearby casino. Although this hotel offers free shuttle service because it is an airport location, airport customers receive priority for use of the shuttles. The first time I stayed I had no issues with the shuttle taking me to the casino and picking me up but with subsequent stays I made my way to the casino on my own as the shuttle was unavailable, even though I had signed up as required and was given a wait time that went from 15 minutes to over 1 1/2 hours. I will say the rooms are always clean and comfortable but the staff is not always as friendly as I have come to expect of HI's staff.
July 17, 2013
Rated 5.0 out of 5.0 by shuey park stay and fly
the park stay and fly is a great deal they take you to the airport and pick you back up when you get back.the room rate for this is great because if you park at the airport for a week your paying just as much to stay the night and park for the week and you don't have to get up so early to get to the airport if you live far away.All the staff are friendly and tend to your needs
July 16, 2013
Rated 5.0 out of 5.0 by trains47 great personal service from staff
the staff are realy greate they go out of there way to help when you need it
July 16, 2013
Rated 5.0 out of 5.0 by sweat Great Place to Stay
I have stayed at BWI Airport west multiple times and it is always excellent. The breakfast is always great and they always have plenty of food. It is also close to shopping which makes it convenient. Its also quit in the evening if you want to just relax because it not right next to the interstate. Also, it is very close to the rental car facility.
July 10, 2013
Rated 5.0 out of 5.0 by BillCPittsburgh Can't say enough!
We had been experiencing one headache after another on an unplanned trip to Baltimore due to a family emergency. Rooms were in short supply. Finally, after 10:00 PM, was able to get rooms needed at BWI airport Holiday inn express. Counter attendant Marlo was a sea of calm while craziness whirled around. While dealing w ith a Pinochle tournament, a family reunion and a broken elevator all at once on a hot summer night, she calmly and politely handled our check-in, despite a credit card issue, The next day she made arrangements so we just had to call and have rooms ready for us the next night as well since we were not sure when we left the next morning if we would be going home or staying. We had to stay and the rooms were all set when we got back. It may seem like this should happen at most hotels without much thought or question, but I can tell you it does not. We were extremely grateful for her help, courtesy and calmness. The rooms were clean comfortable and quiet as usual, and the elevator was repaired the next morning. Kudos!
July 7, 2013
Rated 4.0 out of 5.0 by suzsunflower clean, comfortable and good for shuttle service
Had no difficulties during our stay and came back following week vacation to quick shuttle pick up and car intact
July 7, 2013
Rated 5.0 out of 5.0 by Rspur Bed and Room excellent
breakfast was a pleasant surprise wih the Pancake machine that was easy to use. I will stay at this location again when in the area
July 6, 2013
Rated 5.0 out of 5.0 by fltpkr Excellent service; convenient location; and comfortable bed
At check-in, the receptionist acknowledged my Priority Club or I should say IHG Rewards membership. On learning that I was thinking about returning my rental car the evening before my morning flight out of BWI, she told me to call the hotel and they would send the hotel shuttle to the rental car center to pick me up. I did not need to get on the rental car shuttle to the terminal as that would take forever. The evening that I checked in, there was a Manager's reception for hotel guests, which included hors d'ouevres, a decent selection of beers, white & red wine, and soft drinks. After a very long day of meetings and travel, that was just what I needed. The property seems quite new, and my room was spacious, and the bed was quite comfortable. My only quibble (and this is minor), was the selection of TV channels seemed a bit limited. The service throughout my stay was impeccable. The evening that I dropped off my rental car, the shuttle took a little longer than advertized, but the driver was extremely apologetic and explained that traffic around the terminal had been very heavy. Shuttle driver next morning to the airport was very polite, and loaded and off-loaded all my bags. Location of the hotel is convenient to BWI, and there are several restaurants within walking distance. A big shopping center is only a mile or so away. I would recommend this HI-Express to anyone.
July 4, 2013
Rated 3.0 out of 5.0 by Minnesota123 Late Shuttle and no follow-up times 2
Called hotel for the shuttle, operator said it would be about 5 minutes. 1/2 hour later I called asking where is the shuttle. he said it would be another 5 minutes. When I got to the hotel I explained that was the 2nd time in two weeks that the shuttle took 1/2 hour to and hour to be picked up. Manager said he would credit my platinum account for 2,000 points. Never got the points, wrote IHG about this and never got a response.
I guess they just say they are going to be customer friendly and hope you never follow up on their promise.
July 3, 2013
Rated 5.0 out of 5.0 by LJ13 Great Accomodations & Service
The accomodations were excellent. The room was clean, well-kept and the beds were very comfortable for sleeping. The shuttle service was great as the drivers were very courteous, professional and made sure we were on time to and from the airport.
June 30, 2013
Rated 4.0 out of 5.0 by Waterwatcher Great service all around
From Front Desk to Shuttle Service, and everyone else, we were able to get to and from airport with lots of baggage, relax, and have a good breakfast before heading out again.
June 26, 2013
Rated 5.0 out of 5.0 by Colorguy Great Business Home Base by the Airport
This hotel is a very will managed business hotel that is close to any amenities you might need. Everything from restaurants and shopping to office supplies and car rental. The room is clean the staff is fast and professional and they run a shuttle service to local restaurants and the mall. Its a great place to stay.
June 26, 2013
Rated 5.0 out of 5.0 by Moenotes Very quiet
Would stay again when in area. Good location. Staff very helful. Rooms were ready and clean
June 20, 2013
Rated 5.0 out of 5.0 by Hunter3690 Would stay again.
We stayed one night in the Holiday Inn Express due to an early flight the next morning. It was great having the airport shuttle so we could return our rental car the evening before our flight and to take us to the airport in the morning. The shuttle was very prompt.
The room itself was very clean and comfortable. The staff was friendly and informative. The Wifi strength was great and the password was easily provided.
The breakfast was good. ( Loved the biscuits and gravy). The staff did a great job in keeping the food supplied and keeping the tables cleared and clean. My only suggestion is to have a few more options of fruit other than just apples.
Thank you for doing a great job!
June 16, 2013
Rated 4.0 out of 5.0 by Roadie23 Unsprung Roll Away
Everything was great with the staff and the room except the roll away bed. The springs or wire that support the mattress were broken resulting in a saggy, uncomfortable mattress. It might be time for that one to be replaced.
June 15, 2013
Rated 5.0 out of 5.0 by Thomas80 Very good accomodations
The room, service and breakfast was excellent. An added bonus was the complimentary service to and from the airport.
June 14, 2013
Rated 1.0 out of 5.0 by bob10871234 AC Did Not Work
Air conditioning did not work upon arrival. After installing 2 different units we finally got in our room after 10:00 pm. The manager was rude and unapologetic about the whole thing. I will not stay at this HI Express again.
June 4, 2013