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Rated 4.4 out of 5 by 123 reviewers.
Rated 5.0 out of 5.0 by Great Accomodations & Service The accomodations were excellent. The room was clean, well-kept and the beds were very comfortable for sleeping. The shuttle service was great as the drivers were very courteous, professional and made sure we were on time to and from the airport. June 30, 2013
Rated 4.0 out of 5.0 by Great service all around From Front Desk to Shuttle Service, and everyone else, we were able to get to and from airport with lots of baggage, relax, and have a good breakfast before heading out again. June 26, 2013
Rated 5.0 out of 5.0 by Great Business Home Base by the Airport This hotel is a very will managed business hotel that is close to any amenities you might need. Everything from restaurants and shopping to office supplies and car rental. The room is clean the staff is fast and professional and they run a shuttle service to local restaurants and the mall. Its a great place to stay. June 26, 2013
Rated 5.0 out of 5.0 by Very quiet Would stay again when in area. Good location. Staff very helful. Rooms were ready and clean June 20, 2013
Rated 5.0 out of 5.0 by Would stay again. We stayed one night in the Holiday Inn Express due to an early flight the next morning. It was great having the airport shuttle so we could return our rental car the evening before our flight and to take us to the airport in the morning. The shuttle was very prompt. The room itself was very clean and comfortable. The staff was friendly and informative. The Wifi strength was great and the password was easily provided. The breakfast was good. ( Loved the biscuits and gravy). The staff did a great job in keeping the food supplied and keeping the tables cleared and clean. My only suggestion is to have a few more options of fruit other than just apples. Thank you for doing a great job! June 16, 2013
Rated 4.0 out of 5.0 by Unsprung Roll Away Everything was great with the staff and the room except the roll away bed. The springs or wire that support the mattress were broken resulting in a saggy, uncomfortable mattress. It might be time for that one to be replaced. June 15, 2013
Rated 5.0 out of 5.0 by Very good accomodations The room, service and breakfast was excellent. An added bonus was the complimentary service to and from the airport. June 14, 2013
Rated 1.0 out of 5.0 by AC Did Not Work Air conditioning did not work upon arrival. After installing 2 different units we finally got in our room after 10:00 pm. The manager was rude and unapologetic about the whole thing. I will not stay at this HI Express again. June 4, 2013
Rated 5.0 out of 5.0 by greatttttttttttttt aaa11111 very clean and the staff are the best.I you need something they will get it for you.graet plase to stay May 25, 2013
Rated 5.0 out of 5.0 by Life saving attitude of the front desk I stayed at the Holiday Inn Express BWI checking in on Thursday May 9 and checking out on May 10th. At approximately 9pm I attempted to call the front desk for a wake up call for the following morning. There was a problem with the phone and I couldn't hear the Desk Manager or they hear me. I attempted to call again a couple more times only to have the same problem with the phone. I gave up and set the alarm on my phone and proceeded to get ready for bed. In a few moments there was a knock on my door and after verifying it was a hotel employee they asked me if I was ok as they couldn't reach me on the phone. I assured them I was and they brought in a new phone. This kind of concern and Customer Service is rare today. There may have really been a problem and to know that someone cares says a lot. I want to say thanks for helping and whomever was the Manager on Duty I want to thank for his/her concern. A job well done. Sincerely May 22, 2013
Rated 5.0 out of 5.0 by Recommended Great close-to-airport location with 24 hour restaurant steps away. Very clean, ample parking, friendly personnel. I would definitely stay here again. Too bad we could only stay one night. May 21, 2013
Rated 5.0 out of 5.0 by Great housekeeping! Hotel had friendly staff, and great housekeeping services. May 20, 2013
Rated 4.0 out of 5.0 by Customer Service I would have rated our stay a "5" but for the week-end service. The service and attention we received during the week was obviously better than the service over the week-end. In fact, we were disappointed by the willingness of the staff to accomodate us on the week-end based on the excellent service we received on the week-days. May 13, 2013
Rated 2.0 out of 5.0 by Stay Park Fly If you are doing the Stay Park Fly package, be prepared to wait 45 minutes at the airport to be picked up, We had to call twice before they picked us up when they indicated someone would be there in 10-15 minutes. This has happened 2 times in a row. Although the accommodations are adequate, we will not be staying here on our next trip out of BWI. May 13, 2013
Rated 4.0 out of 5.0 by breakfast at 6:30 a.m. the pancake machine was not working and the omelets were cold. Other than that everything else was fine. May 5, 2013
Rated 5.0 out of 5.0 by Great Staff Another great stay at a Holiday Inn Express. The staff is great. Graet value. April 29, 2013
Rated 5.0 out of 5.0 by Very nice stay! Very clean hotel the staff was very friendly and was very quick to take care of any special needs we had. Had to get a roll away bed for 2nd nights stay (due to a leaking air mattress we brought along for our daughter that had an encounter with a cat, unknown to us) staff had the roll away in our room in less than 10 minutes. Hotel is close to the mall and lots of choices in dining. Denny's is in the same parking lot, very quiet place , enjoyed our stay. Loved the ice water with fresh fruit in it for guest's to enjoy located by the check in desk. Will stay there again. Good location easy access to the highway to DC and Baltimore. April 19, 2013
Rated 3.0 out of 5.0 by Quick trip Made a quick trip to Baltimore to go to theater. Room was pretty comfortable; however, we got in close to midnight and wanted to hit the sack. We quickly plugged our phones into the lamp to charge and got into bed, only to realize in the morning that the outlet did not work and our phones were now dead. Would be nice if hotel staff checked to make sure that the light works when cleaning the room. Also in the morning there were no cinnamon rolls ready when we got to breakfast; asked the lady if she had any ready and when she brought them out they were warm - not hot. But otherwise a nice stay. Not real close to airport if that is your true purpose - we basically used it just to sleep and to drop my son off at the MARC station. April 15, 2013
Rated 4.0 out of 5.0 by Bed was worth it all! After struggling with a stopped up toilet after I got there, the experience and staff was very good. I can't say enough about the comfortable bed and nice room. I stay in the suite and it was nice and not costly. They have a small get tother for guest in the lobby on Thursday evening, but I wish it was nightly. Hotel is close to mall, casino and Dennys is attached at the hip literally. The negative is that it's a small but busy hotel. Almost seem as though you are processing cattle at check-in. I have stayed at higher quality hotels, but this staff is first class and above any that I have met. April 15, 2013
Rated 5.0 out of 5.0 by Great Hotel We love to stay At the Holiday Inn Express when we travel to BWI airport. The staff is wonderful and the comfort of our room as well. I would recommend this hotel anytime. April 13, 2013
Rated 4.0 out of 5.0 by Comfortable Night's Stay Suite lodging accommodations above average at a very reasonable rate. April 12, 2013
Rated 3.0 out of 5.0 Great service.....even when called three times during the night. Was not a good night....in that the people next door were loud and stayed up all night! We called the desk three times and I went next door and knocked on the door and told the man we could not sleep. It was after 4:00 a.m. before it got quiet. Noise levels were very loud....... April 11, 2013
Rated 4.0 out of 5.0 by Good Stay You have a good atmosphere in your hotel. Front desk clerk was a little overwhelmed maybe because of understaffing when I arrived. Electricity was out for about an hour but I won't hold that against you. You've had the same password for the hotel Internet for the better part of a decade. Is this necessary? I noticed a guest needed a high chair and there was only one on the premesis which was already being used. I like the "wheel" I get to spin for being a Priority Club Member. The room did have a bit of a different odor which may have been cigarette smoke. Seemed to disappear as the trip went on. April 2, 2013
Rated 3.0 out of 5.0 by Poor service and Loud The front desk personnel were too bored to recognize I was a priority club member and were also almost upset that I had interrupted their conversation to check in. Bored almost to the point of being rude, Also there was a party on the fourth floor and alot of noise and running and yelling and it lasted most of the night. It kept us up most of the night March 22, 2013
Rated 5.0 out of 5.0 by Very accommodating Arrived early and was able to get into my room early which allowed me to drop my bags. Had numerous changes in my schedule which were easily handled by the staff. Great room which allowed for much needed rest and relaxation. March 19, 2013
Rated 4.0 out of 5.0 by A Step above the rest Appreciate the spin the wheel for the free gift although I only won a beverage . Great idea! That actually impressed me alot and put your hotel in the number 1 choice for me. I frequent many of the Holiday Inn's in the area, you are now my first choice. Thanks! Dr C-Terrry February 21, 2013
Rated 5.0 out of 5.0 by Great service!!! Clean room and hotel staff are very friendly and accomodating. January 25, 2013
Rated 1.0 out of 5.0 by Poor service I am becoming disenchanted with the lack of attention and blatant ignoring of the customer at the front desk. Either the employee is in the back and it takes time for them to see me at the counter or worse yet, two employees are at the front desk involved in a conversation together. When this occurs I might as well have a seat and wait to be called, because the priority is not the customer, the priority is to conclude the conversation. It seems like the customer is the problem, interrupting the social conversation the two employees are having. This location is the worst for this. This location employs people who have little to no training on customer service. If they are trained, they are doing a poor job of executing the skills by ignoring the guests. With so many other hotels in the area, it is easy to opt for one that makes customers a priority. January 17, 2013
Rated 5.0 out of 5.0 by Great experience A great location for this clean and quiet hotel. Also, a great Italian restaurant located around the corner. Would recommend to all. Brgds, Joe January 16, 2013
Rated 4.0 out of 5.0 by maid service We requested for the maid service to come after our check out, yet they came in at 10:00 a.m. The manager promised to give us an additional 2,000 points on our Priority Membership. Can someone check that please? Thanks. January 15, 2013
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