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Rated 4.4 out of 5 by 211 reviewers.
Rated 5.0 out of 5.0 by Great Place to Stay!!! I initially picked this hotel because of the close proximity to the place of business that I was visiting. I was very pleased with the accommodations and the warmness of the hotel personnel that I came in contact with. I will definitely stay here again if the need arises and would certainly recommend this hotel to anyone considering a hotel in this area. May 12, 2014
Rated 5.0 out of 5.0 by One of the Best I generally stay at Holiday Inn Expresses because the rooms are clean and well kept, and the price is reasonable. However, this one stands out as one of the best. The staff was helpful (I reserved the wrong days), the rooms clean, and breakfast included fresh fruit and good coffee. May 6, 2014
Rated 5.0 out of 5.0 by Great Spot This HIE is clean, nice, with a very friendly staff. Its very close to a casino and large mall. The king size bed was great to sleep on. I was surprised that they only have the manager's reception listed as on Wednesdays. I always enjoy that and try to stay at locations where I can get a drink and relax. May 4, 2014
Rated 5.0 out of 5.0 by Holiday Inn Baltimore MD Great job having large containers of lemon and lime ice water near the reception desk. Many times simple things like this are overlooked by the hotel staff but to the traveler it sets the tone having a nice cool drink available. The other great thing about these drinks is that there was no charge. Again this sets the tone to the traveler as it relays the message that the hotel isn't merely concerned about making money, rather they're concerned about the guests. I will without doubt stay here again!! April 28, 2014
Rated 2.0 out of 5.0 by Rude Front Desk Staff When I checked in I was met by a staff that was interested in doing everything else but take care of me. The staff did not recognize my IHG Platinum status which has not happened at an IHG property in years. I then went to the room and the keys did not work so I went down to get the keys fixed. Before I could get the words out of my mouth, they blamed me for braking the keys. The issue happened two more times and the front desk staff made kept saying that it was my fault and not theirs. I found the customer service awful from these employees. The elevators are really slow which causes a long wait especially if you are on a high floor. I will be staying at another property when I have to stay by BWI airport in the future as a I did not have a good experience there. You have to treat your loyal guest better. April 16, 2014
Rated 5.0 out of 5.0 by Excellent place to stay My wife and I decided to stay here for the weekend so we could visit medieval times located right around the corner and only 30 minutes outside Washington DC. The staff were friendly and would stay again if in the area. April 9, 2014
Rated 5.0 out of 5.0 by BWI Holiday Inn Express Stayed at this HI Express on our wedding anniversary trip. The HI Express was great. We arrived in time for the Manager Meet and Greet and were treated as old friends. Very impressed with the facility and staff. We plan to stay here again in the near future. JJH Williamsburg, VA April 6, 2014
Rated 5.0 out of 5.0 by great stay I was given a warm welcome and a suite upgrade. Really could not ask for a better deal. Perfect location with easy parking. Thanks April 6, 2014
Rated 5.0 out of 5.0 by Good Good place to sleep when in town for business. Not a family hotel. April 5, 2014
Rated 5.0 out of 5.0 by 3/25/2014-GREAT EMPLOYEES MAKE THIS A GREAT PLACE TO STAY! Great, friendly staff. Loved having the shuttle to check out the Maryland live Casino, Bobby Flay's Burger Palace, Dave & Busters(bowling/game machines) located in the Arundel Mills Mall. Shuttle driver was very informative, offering great tips about the mall area, casino, etc! Always makes the stay better when you find a place where the employees seem happy & comfortable also at the place they are working! April 1, 2014
Rated 5.0 out of 5.0 by Our Stay 22 March Everything was great! Thank you Mr. Gas.................................................................................. March 30, 2014
Rated 5.0 out of 5.0 by Wonderful staff, especially Karen. Hello, I want to Thank you for a wonderful stay. Karen was so helpful getting a overnight package for me. She also had wonderful suggestions on going to D.C. and the Port. She is an excellent employee and I will recommend your hotel. The transfer staff were excellent and very helpful. Thank you, Loretta March 24, 2014
Rated 4.0 out of 5.0 by Great Staff I frequently stay at Baltimore-BWI Airport West when I come into town. The staff is always great. PROS: Staff really represent the IHG brand well. CONS: Pillows are flat not a lot of support. March 23, 2014
Rated 5.0 out of 5.0 by Wonderful place and great location I have stayed here many times, and the staff has always been fantastic. The location is wonderful since there are so many restaurancts and things to do in the area. Never have had a bad experience here, which I can't always say about other HI locations. March 19, 2014
Rated 5.0 out of 5.0 by Convenient to Airport and Mall I was welcomed as a Rewards member upon arrival. The staff was quite helpful. Proximity to the Airport and the local mall makes for easy access for dinner and the trip to the airport. Unfortunately the complimentary breakfast does not work out for those early AM flights, but with the adjacent 24-hour restaurant that is not so much of a problem when leaving early. I will stay here again on my next visit to Baltimore. March 18, 2014
Rated 5.0 out of 5.0 by Great stay and fly location Have stayed here longer term previously but used it this time for a stay-and-fly location. Worked great and enjoyed my stay. March 17, 2014
Rated 4.0 out of 5.0 by Great People at the Front Desk If you have an early flight out of BWI, great place to stay the night before. Front desk always does a great job. March 17, 2014
Rated 4.0 out of 5.0 by hi express Good location, always clean and pleasant staff. Nice. March 16, 2014
Rated 5.0 out of 5.0 by Very nice property I was there 3 days during rough winter weather. The staff did their jobs well. All staff were very friendly. Thank you for the great service. The lady who was in charge of breakfast Monday-Wednesday was beyond excellence. March 8, 2014
Rated 5.0 out of 5.0 by Impressive We were very happy with our stay in one of the suites....It was beautifully remodeled and was a great room for the price. The shuttle service to and from the airport was outstanding and the breakfast was wonderful. A lot of great values at this hotel! We will def. be back! February 19, 2014
Rated 5.0 out of 5.0 by Room Confortable Staff was excellent . Great shuttle service. front door service actually made the trip enjoyable. not concerned about parking at mall and casino, I would go back again soon. January 29, 2014
Rated 4.0 out of 5.0 by Great Shuttle service Very helpful shuttle drivers. Will recommend and take you to local spots to eat, shop, etc. all staff at hotel very friendly and the property is clean and well maintained. Would definitley stay here again. January 12, 2014
Rated 5.0 out of 5.0 by I Might Return To Baltimore Just To Stay Here This place has it all......friendly staff, good rooms, great shuttle staff, nice breakfasts with a nice eating area. I am searching my mind for a "But". I can't find one. Thanks to everyone who I encountered during my unscheduled layover in Baltimore, BTW...there is a Denny's right next door. January 6, 2014
Rated 5.0 out of 5.0 by Great Location & service I was very pleased with the overall experience inclusive of the outside landscaping with flowering plants in the midst of winter; The complimentary shuttle service from the BWI rail station, to and from the adjacent Outlet Mall, as well as the Airport was very much appreciated and the shuttle drivers were courteous and pleasant to talk with during the trips; The exercise facilities met my needs as well; The complimentary breakfast buffet was very good with a good selection; The front desk staff were very well versed in the hotel offerings, and accommodating to my need for a late checkout; I cant express how impressed I was with my overall stay experience and would highly recommend your hotel, based on: location, quality of room, hallways, comfort, AND I plan to return to this hotel, to patronize the nearby outlet mall, even considerate of my residency in Washington, Dc nearby, as I found my over all stay to be outstanding! January 4, 2014
Rated 5.0 out of 5.0 by Great Experience!! I don't often write hotel reviews but this hotel stands out for a very specific reason....the driving staff for the shuttles! I was on the way to the airport on Christmas Day when I realized I left my wedding ring in the room while rushing gloves and scarves on (it was 18 degrees!). Our wonderful driver "Al" offered to retrieve the ring and bring it back to the airport. The ring is a fake as I always travel with fake rings for this very reason, but I certainly didn't want to lose it. He brought it back as promised. Upon returning from out trip to Kansas City, "Ro", who worked the shuttle on New Years was every bit the gentleman as well....circled the airport once so my husband would have more time to get our checked luggage. This was such a memorable stay because of the great shuttle staff and I wanted everyone to know what great drivers this hotel has! This kind of service is hard to come by nowadays. Thanks Al and guys are the best! January 1, 2014
Rated 5.0 out of 5.0 by wom1 Everything was just as advertised. Left car there for 5 days. Bus to airport was on time. Driver was very helpful. Coming back, the bus was prompt and the driver again helpful. We will definitely use the hotel again. January 1, 2014
Rated 4.0 out of 5.0 by -friendly and helpfull staff quiet and clean rooms, early breakfast, friendly staff December 12, 2013
Rated 5.0 out of 5.0 by Nice hotel; clean and comfortable Very nice property. Very clean, lovely breakfast included. We took advantage of the park and fly deal and left our car there for 5 days. The shuttle got us to the airport in plenty of time, and came to pick us up when we returned - all the stress of getting to and from the crazy airport was removed. We will definitely stay at this hotel next time we travel out of BWI. November 28, 2013
Rated 4.0 out of 5.0 by First Time..Not the last I have stayed in 2--3 other Holiday Inn Express properties in the Baltimore area but had not been to this one. I gave it a try last week and must say it was VER pleasant. I spend well over 100 nights a year in Holiday Inn properties and this ranks up there with a handful of others as the best. I'm in Baltimore at least 4-5 nights a month and this will be the hotel I use in the future. November 25, 2013
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