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Rated 4.4 out of 5 by 232 reviewers.
Rated 5.0 out of 5.0 by 3/25/2014-GREAT EMPLOYEES MAKE THIS A GREAT PLACE TO STAY! Great, friendly staff. Loved having the shuttle to check out the Maryland live Casino, Bobby Flay's Burger Palace, Dave & Busters(bowling/game machines) located in the Arundel Mills Mall. Shuttle driver was very informative, offering great tips about the mall area, casino, etc! Always makes the stay better when you find a place where the employees seem happy & comfortable also at the place they are working! April 1, 2014
Rated 5.0 out of 5.0 by Our Stay 22 March Everything was great! Thank you Mr. Gas.................................................................................. March 30, 2014
Rated 5.0 out of 5.0 by GREAT EMPLOYEES AND CLEAN, COMFORTABLE ROOM WE ONLY STAYED ONE NIGHT WITH YOU, BUT WISH IT COULD HAVE BEEN MORE. YOUR STAFF AND OUR ROOM WERE EXCELLENT!!! SO COUTEOUS, HELPFUL AND FRIENDLY!! ALSO THE SHUTTLE DRIVER TOOK US TO AN EXCELLENT RESTAURANT FOR DINNER AND HE WAS SO FRIENDLY - TIMBUKTU!!! THANKS HANOVER CREW!!!!! March 28, 2014
Rated 5.0 out of 5.0 by Wonderful staff, especially Karen. Hello, I want to Thank you for a wonderful stay. Karen was so helpful getting a overnight package for me. She also had wonderful suggestions on going to D.C. and the Port. She is an excellent employee and I will recommend your hotel. The transfer staff were excellent and very helpful. Thank you, Loretta March 24, 2014
Rated 4.0 out of 5.0 by Great Staff I frequently stay at Baltimore-BWI Airport West when I come into town. The staff is always great. PROS: Staff really represent the IHG brand well. CONS: Pillows are flat not a lot of support. March 23, 2014
Rated 5.0 out of 5.0 by Wonderful place and great location I have stayed here many times, and the staff has always been fantastic. The location is wonderful since there are so many restaurancts and things to do in the area. Never have had a bad experience here, which I can't always say about other HI locations. March 19, 2014
Rated 5.0 out of 5.0 by Convenient to Airport and Mall I was welcomed as a Rewards member upon arrival. The staff was quite helpful. Proximity to the Airport and the local mall makes for easy access for dinner and the trip to the airport. Unfortunately the complimentary breakfast does not work out for those early AM flights, but with the adjacent 24-hour restaurant that is not so much of a problem when leaving early. I will stay here again on my next visit to Baltimore. March 18, 2014
Rated 5.0 out of 5.0 by Great stay and fly location Have stayed here longer term previously but used it this time for a stay-and-fly location. Worked great and enjoyed my stay. March 17, 2014
Rated 4.0 out of 5.0 by Great People at the Front Desk If you have an early flight out of BWI, great place to stay the night before. Front desk always does a great job. March 17, 2014
Rated 4.0 out of 5.0 by hi express Good location, always clean and pleasant staff. Nice. March 16, 2014
Rated 5.0 out of 5.0 by Very nice property I was there 3 days during rough winter weather. The staff did their jobs well. All staff were very friendly. Thank you for the great service. The lady who was in charge of breakfast Monday-Wednesday was beyond excellence. March 8, 2014
Rated 5.0 out of 5.0 by Impressive We were very happy with our stay in one of the suites....It was beautifully remodeled and was a great room for the price. The shuttle service to and from the airport was outstanding and the breakfast was wonderful. A lot of great values at this hotel! We will def. be back! February 19, 2014
Rated 5.0 out of 5.0 by Room Confortable Staff was excellent . Great shuttle service. front door service actually made the trip enjoyable. not concerned about parking at mall and casino, I would go back again soon. January 29, 2014
Rated 4.0 out of 5.0 by Great Shuttle service Very helpful shuttle drivers. Will recommend and take you to local spots to eat, shop, etc. all staff at hotel very friendly and the property is clean and well maintained. Would definitley stay here again. January 12, 2014
Rated 5.0 out of 5.0 by I Might Return To Baltimore Just To Stay Here This place has it all......friendly staff, good rooms, great shuttle staff, nice breakfasts with a nice eating area. I am searching my mind for a "But". I can't find one. Thanks to everyone who I encountered during my unscheduled layover in Baltimore, BTW...there is a Denny's right next door. January 6, 2014
Rated 5.0 out of 5.0 by Great Location & service I was very pleased with the overall experience inclusive of the outside landscaping with flowering plants in the midst of winter; The complimentary shuttle service from the BWI rail station, to and from the adjacent Outlet Mall, as well as the Airport was very much appreciated and the shuttle drivers were courteous and pleasant to talk with during the trips; The exercise facilities met my needs as well; The complimentary breakfast buffet was very good with a good selection; The front desk staff were very well versed in the hotel offerings, and accommodating to my need for a late checkout; I cant express how impressed I was with my overall stay experience and would highly recommend your hotel, based on: location, quality of room, hallways, comfort, AND I plan to return to this hotel, to patronize the nearby outlet mall, even considerate of my residency in Washington, Dc nearby, as I found my over all stay to be outstanding! January 4, 2014
Rated 5.0 out of 5.0 by Great Experience!! I don't often write hotel reviews but this hotel stands out for a very specific reason....the driving staff for the shuttles! I was on the way to the airport on Christmas Day when I realized I left my wedding ring in the room while rushing gloves and scarves on (it was 18 degrees!). Our wonderful driver "Al" offered to retrieve the ring and bring it back to the airport. The ring is a fake as I always travel with fake rings for this very reason, but I certainly didn't want to lose it. He brought it back as promised. Upon returning from out trip to Kansas City, "Ro", who worked the shuttle on New Years was every bit the gentleman as well....circled the airport once so my husband would have more time to get our checked luggage. This was such a memorable stay because of the great shuttle staff and I wanted everyone to know what great drivers this hotel has! This kind of service is hard to come by nowadays. Thanks Al and Ro...you guys are the best! January 1, 2014
Rated 5.0 out of 5.0 by wom1 Everything was just as advertised. Left car there for 5 days. Bus to airport was on time. Driver was very helpful. Coming back, the bus was prompt and the driver again helpful. We will definitely use the hotel again. January 1, 2014
Rated 4.0 out of 5.0 by -friendly and helpfull staff quiet and clean rooms, early breakfast, friendly staff December 12, 2013
Rated 5.0 out of 5.0 by Nice hotel; clean and comfortable Very nice property. Very clean, lovely breakfast included. We took advantage of the park and fly deal and left our car there for 5 days. The shuttle got us to the airport in plenty of time, and came to pick us up when we returned - all the stress of getting to and from the crazy airport was removed. We will definitely stay at this hotel next time we travel out of BWI. November 28, 2013
Rated 4.0 out of 5.0 by First Time..Not the last I have stayed in 2--3 other Holiday Inn Express properties in the Baltimore area but had not been to this one. I gave it a try last week and must say it was VER pleasant. I spend well over 100 nights a year in Holiday Inn properties and this ranks up there with a handful of others as the best. I'm in Baltimore at least 4-5 nights a month and this will be the hotel I use in the future. November 25, 2013
Rated 5.0 out of 5.0 by Great Service!! Not only was the property clean and the stay excellent, the best part of the stay was the service. The staff went out of their way to assist me with the return of the rental car and suggestions for making my stay enjoyable, extremely friendly and helpful. November 20, 2013
Rated 5.0 out of 5.0 by Stiff Bed and noise, but otherwise good As with most hotels there is always some small annoyance that one encounters. I appreciate having a fridge in the room, but it can make unwanted noises. My only suggestion would be slightly softer mattresses or maybe memory foam pads to soften things a bit. That said the room was clean, the staff friendly and efficient and the overall condition of the hotel was good. I have stayed at this particular location several times for business travel and always recommend it to coworkers visiting the area. November 19, 2013
Rated 5.0 out of 5.0 by Great place to stay when flying out of BWI We enjoyed out stay - room was great, clean and comfortable. Staff were nice, 24 hour shuttle service to and from BWI airport 24 hours! We even found a pizza place that delivered to our room that was delicious!! Holiday Inns are a great place to stay! November 17, 2013
Rated 5.0 out of 5.0 by The best place to stay. This is a great hotel. Everything was just perfect. The staff, room, breakfast were wonderful. We look foward to our next visit. October 23, 2013
Rated 4.0 out of 5.0 by Housekeeping staff is noisy I stayed there for over a week. I found that the housekeeping staff would open and close the doors of the rooms they were cleaning and let them slam. Seems they do it 20 times for each room they clean. They could easily prop them open. It starts about 8:00am so if you are getting up it's not a big deal, but if you would like to sleep you will be very frustrated. October 22, 2013
Rated 5.0 out of 5.0 by Great Service and Good Value. The service we received was warm and friendly. We arrived very early and although we could not yet check in to our room, we were given directions to local amenities so that we could run some errands. Staff went out of their way to meet our unique needs and seems happy to do so. We would gladly stay here again. October 17, 2013
Rated 5.0 out of 5.0 by good location right near the airport, mall, and casino. breakfast was good the room was clean and comfortable. October 17, 2013
Rated 5.0 out of 5.0 by great location love the hotel as we always stay at holiday inns when traveling, location was easy to get to the harbor of Baltimore, staff was great and the breakfast is awesome as we travel with our 2 sons. October 16, 2013
Rated 4.0 out of 5.0 by Clean... But customer service... Well everyone treated us well.. Our van broke down.. We spent over 2000 in hotels in 5 days.. We did not plan this. And we still need to get the van fixed.. We have to leave TODAY .. So the staff was so sympathetic to our needs..I appreciate that.. But today I am in the lobby. Waiting.. Been here for 2 hours.and the manager wanted yo know WHY I AM HERE. Because she said since we are just SITTING AROUND..I am utterly upset.. I travel about 300 nights a year.. And trust me I never sit in any lobby at any hotel. I own my company. And we are small .. Only getting about 3-5 rooms per night. So I guess I am just not important enough to just SIT IN THE LOBBY! I used to manage hotels and I would never ever treat a guest like that. This is not a planned problem.. If I needed to stay over I would.. But I must leave today. Anyway. If you want a clean room.. Stay here. I suggest it.. Just don't have any issues.. You might get treated badly.. October 16, 2013
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