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Rated 4.4 out of 5 by 438 reviewers.
Rated 5.0 out of 5.0 Pleasant My overall stay was comfortable. The front desk staff was amazing, they made me feel importance and met all my needs with a smile. July 26, 2015
Rated 5.0 out of 5.0 by Great bargain We have stayed at HIE places numerous times. Always a great experience. July 25, 2015
Rated 3.0 out of 5.0 by Room and comfort Air conditioning was noisy - kept waking us at night. We checked in too late to do anything about it. Noise should have been detected by housekeeping and fixed before a guest moved into room. July 23, 2015
Rated 5.0 out of 5.0 by Convenient Location The hotel is conveniently located to Baltimore, BWI Airport, and the Arundel Mills Shopping complex. The hotel was clean and the breakfast was great. The front desk staff were excellent and pleasant. What I didn't like was being charged a $50 fee in case we damaged the room. In all the years I've been an IHS member, never have I been charged this fee. When I checked out in the morning I asked if the fee was credited to my account and they informed me it would be 5-10 days. I didn't like that at all. Other than that, the stay was very nice. July 22, 2015
Rated 1.0 out of 5.0 by Not staying here again I travel for business often to the area and have stayed here before. Each time the service gets worse as does the condition of the hotel. There was a party in the next room, through the night and even after calls to the front desk for help, they were ignored and did nothing to quiet things. Breakfast was pathetic, over cooked, and unappealing to look at much less eat. AC in the room either was full on cold or blowing warm air, no control whatsoever. Plenty of competitor hotels in the area. Best consider them instead. I know I will! July 22, 2015
Rated 4.0 out of 5.0 by Good hotel Very cozy. The breakfast is excellent and the room is large for a group of 4. July 19, 2015
Rated 4.0 out of 5.0 by unexplained billing charge I was happy with the stay until there was a second charge that was unexplained. July 15, 2015
Rated 4.0 out of 5.0 by Family Fun weekend The hotel stay was great! The rooms was nice and clean. Check -in was speedy and the front desk was very helpful and friendly. The only problem we had with our stay was the shuttle bus that the hotel have. The wait was real long. July 15, 2015
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