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Rated 4.4 out of 5 by 225 reviewers.
Rated 5.0 out of 5.0 by Great place to stay. This was a wonderful stay, I only stayed one night for work and it was nice. The bed was really comfortable and the room was clean. The only thing that would have made it a little bit better was to be able to close the curtains and not have the light coming through. There was some kind of restaurant light or something shinning through and then when the sun came up, i couldn't sleep in. Other than that everything was perfect. September 28, 2013
Rated 5.0 out of 5.0 by Great visit I stayed at this property for business, near the airport. I was very happy with the hotel staff and the room. September 28, 2013
Rated 4.0 out of 5.0 by Just South of Airport (BWI) I was dissatisfied with the staff upon check-in; but was pleased with the room, breakfast and location. There was a manager and two employees at the desk upon check-in who were more interested in the computer system than helping me. The young lady who eventually took care of my check-in did recognize my IHG membership but the promised newspaper never arrived the next morning. The IHG membership did get us a free bottle of water for me and my two family members - wow, I would hate for HI Express to break the bank for a member of over 25 years. I suspect that since I paid for the room with "points" they considered me a non-paying guest. It really comes down to customer service. This hotel looked good, but the staff are rough around the edges. September 28, 2013
Rated 5.0 out of 5.0 by Wonderful Weekend Manager After having had a terrible drive from Philadelphia into Baltimore through heavy rain (and at night), it was fantastic to have been received by such a great manager. We checked in with the staff, but the manager (Shawn) was in the lobby behind the desk at the time. He immediately engaged us in conversation, provided hugely helpful tips based on where we were going, and where to eat, and was nothing but friendly and awesome. He is a tremendous asset to the Holiday Inn Express Brand. September 26, 2013
Rated 5.0 out of 5.0 by Happy customer!! Clean & nice size room, nice location and great proximity to the airport!! I am a happy and satisfied IHG Rewards member!!!! September 23, 2013
Rated 5.0 out of 5.0 by A Great Hotel By The Airport I have stayed at this hotel on business several times. I will continue to stay here because of the great stay and comfortable rooms. September 22, 2013
Rated 5.0 out of 5.0 by Great Staff and Service The Customer Care was excellent. The desk staff was very helpful and friendly. The free shuttle service was timely. The bed was comfortable with light blanket and 4 pillows on each bed. Towels were changed daily and the bed was made. All was excellent, highly recommended, and we would stay there again. September 11, 2013
Rated 5.0 out of 5.0 by Convenient location The proximity to the airport and the prompt shuttle were outstanding. Any of the staff we encountered, from housekeeping to the front desk to the shuttle driver, were not just friendly but very helpful and accommodating. I would certainly recommend this location to anyone. September 9, 2013
Rated 5.0 out of 5.0 by Great welcome greeting Getting at 3am after a long flight delay, it was great to have a welcome greeting from the front desk associate. September 4, 2013
Rated 5.0 out of 5.0 by Brief single night stay We were in the BWI area to participate in the DCA Alumni Spectacular drum corps show in Annapolis on Sunday, 9/1. I was happy to be able to book a room at this Holiday Inn for a single-night reservation. Many of the area hotels wanted a two-night minimum stay either due to the event or the holiday weekend, but we only wanted and needed a room for one night. The room was clean and comfortable and the hotel was conveniently located. If I had to think of just one minor problem, it would be that the rooms were not very well sound-proofed. Voices and other noises were noticeable at various times overnight. Other than that, I was very pleased with the hotel. The complimentary breakfast was good, and very plentiful. September 4, 2013
Rated 5.0 out of 5.0 by Unexpected! We booked a stay, park, and fly here. I was honestly looking for a decent, fairly cheap place to stay overnight. This hotel and their service were an unexpected surprise! The desk staff was personable and extremley helpful! She made sure we were set up with the shuttle the next morning. She said the room should be comfortable, but if I didn't agree she said to let her know. Our shuttle was scheduled to leave at 6:30 am - the same time the inclusive breakfast started. She told us to come down early and although everything might not be out, we would still have a good selection. The selection was plentiful that morning. They even had brown lunch bags so you could eat on the way to the airport. The hotel had refreshing fruit-infused waters available and cookies. Hotel was VERY clean and spacious. Also, very happy with beds and bathroom cleanliness! You just don't see this kind of place often so i want to Sing their praises and let you know I would stay there again in a heartbeat! September 4, 2013
Rated 5.0 out of 5.0 by great stay Great stay. Working at a local business. Nice rooms, same HIE breakfast. September 3, 2013
Rated 2.0 out of 5.0 by Indifferent Staff I had the unfortunate experience of having the people in the room next door up until wee hours of the morning partying. When checking out I mentioned this to the hotel clerk who said, " I'm sorry to hear that". Then nothing... other than she handed me by receipt. September 3, 2013
Rated 5.0 out of 5.0 by Hats off to Karen! Karen at the front desk was so helpful and friendly. August 29, 2013
Rated 4.0 out of 5.0 by comfortable , nice smelling rooms/hallways asked for nonsmoking room,got it , even hallways !!!good coffee all the time !friendly faces at front desk !!clean parking lot /surroundings !! loved that i was able to park in a seemingly secured area!!checkout was a breeze also!!tastefully decorated lobby !! nice colors! will stay longer next time!!! around the corner from casino BIG PLUS!!OOPS FORGOT THE MALL OUTLETS!! August 29, 2013
Rated 5.0 out of 5.0 by staff the staff went out of their way to make sure my reservation and stay was handled efficiently. August 28, 2013
Rated 5.0 out of 5.0 by very good customer service front desk person, i believe Joaane was very helpful August 28, 2013
Rated 5.0 out of 5.0 by Great Place to Stay! The rooms and property were clean and comfortable. Free internet and breakfast. The staff were so friendly and always greeted us with a smile. Free shuttle to places within 5 miles of the hotel was a plus as well. Highly recommend it! August 26, 2013
Rated 3.0 out of 5.0 by bed was not very comforable The bed and pillow was not very comfortable; other than that everything else was excellent. The personnel was excellent and very professional and friendly. August 20, 2013
Rated 5.0 out of 5.0 by Very Nice!!! We were pleasantly surprised with this hotel and the friendliness of the staff. This hotel has all the amenities you need. August 20, 2013
Rated 4.0 out of 5.0 by comfortable bed and service was good. Enjoyed my stay My stay was good, enjoyable, the facilities were well kept and the personnel were friendly and accomadating. there is one problem I encountered. The bathroom fan stopped working after my first night there. August 19, 2013
Rated 5.0 out of 5.0 by Location Conveniently located away from busy highways but so close to great food and the mall! Very courteous shuttle driver available 24 hrs a day!! August 18, 2013
Rated 4.0 out of 5.0 by Nice and clean Had booked double bed room but we ended up with a king, we were told three were no doubles available even though that is what we booked. IHG members were able to spin wheel for points and gifts, nice perk. Room was nice and clean. Staff friendly, had perks like cookies and fruit infused water at front desk. Not far from inner harbor. August 17, 2013
Rated 4.0 out of 5.0 by recent stay Front desk personnel were very friendly and efficent, Room was big and clean. Quiet, beds were comfortable. Only issue I had was smoke detector beeped all night,one of the 3 nights I stayed, report it to front desk and it was promptly taken care of. Would stay again August 15, 2013
Rated 5.0 out of 5.0 by Welcoming and Comfortable Warm welcome from staff, nice clean and well kept rooms. Will consider again next time I'm in that area. August 13, 2013
Rated 5.0 out of 5.0 by Excellent Staff & Convenient Location We used this hotel as a base for visiting the Baltimore and Washington D.C. area. It is a very convenient location for access to airport, rental car, and train service. We can't say enough about the staff. They really took good care of us. Overall an excellent experience. August 13, 2013
Rated 5.0 out of 5.0 by Close to BWI Service is very good and the hotel is on of the nicest Holiday Inn Express. August 11, 2013
Rated 5.0 out of 5.0 by Convenient, comfortable and considerate Hotel was a stones throw from the airport, very close to major freeways and next door to a mall. The staff were personable, pleasant and fun. When I return, I will stay there again. August 6, 2013
Rated 5.0 out of 5.0 by Friendly staff Staff very friendly and accommodating, A very good experience, and our suite was excellent August 2, 2013
Rated 2.0 out of 5.0 by Worst Breakfast Service Ever Overall, the hotel was ok but the breakfast service was the worst I had ever experience during my "many stays" with HIE. Guests were standing line for more than thirty minutes waiting for breakfast item s that took that long to arrive. WhenI arrived, only gravy and bacon were available, no scrambled eggs to biscuits were available. I waited for more than thirty minutes and neither missing items arrived. Several people, mostly military in uniform, walked into the dining room, saw the limited selection and walked out. Again, the worst prepared kitchen staff I ave ever seen. I am at this minute at that HIE in Middleboro, Mass. August 1, 2013
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