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Rated 4.5 out of 5 by 102 reviewers.
Rated 5.0 out of 5.0 by Friendly staff and immeculate room Room was very clean, friendly staff. Breakfast was great. Recommend to others coming to the area. August 26, 2014
Rated 5.0 out of 5.0 by Good stay again We have stayed here in the past when we were racing in the area. Always have had a good stay and staff have always been helpful and friendly. Will stay here again in the future.. August 21, 2014
Rated 5.0 out of 5.0 by Great staff and comfortable, clean accommodations This will be our 'go to' hotel when in Hanover. The staff is well trained, rooms are clean and comfortable, and the breakfast was good. Everyone was very friendly and helpful. August 18, 2014
Rated 2.0 out of 5.0 by Smoking Rooms I am not a smoker but there were only 2 rooms left and both were smoking. The odor was unbelievable---the pillow, the room. My clothes still smell of smoke! All other services and staff were absolutely great. Also, there were air purifiers or odor removers in the 3rd floor hall so staff are trying to assure removal of smoke odor. The staff member on 3rd floor on Sunday am and the staff in the breakfast area could not have been nicer, or more friendly and service oriented. THANK YOU!!! August 13, 2014
Rated 4.0 out of 5.0 by Smell We stay at this hotel every year, however this year there was a smell throughout the hotel as if the rugs were wet and not properly dried. Although the hotel seemed clean the smell of wet dirty rug was on every floor. August 13, 2014
Rated 5.0 out of 5.0 by Great staff We found the staff friendly and helpful. Breakfast was great, something there fir every one's taste. The location was close to some fine dining, as well shopping. The hotel was close to all of Gettysburg, and other sites as well. August 5, 2014
Rated 3.0 out of 5.0 by Smoke odors but responsive staff Requested a non-smoking room and received a room on the 3rd floor, which we found out was a majority smoking floor. The entire hallway was thick with cigarette odor, which had seeped into the room. Even the elevator and hotel vestibule (for some reason) were smelly. We contacted the front desk staff, and they were very responsive. We were immediately moved to a different room on the 2nd floor. This room actually smelled worse than the one on the 3rd floor for some reason. The staff again was responsive and explained that the smell might have come from the room's proximity to the 3rd floor. They couldn't move us until the next day due to availability. They gave us $10 off the night--not great but a nice gesture. The next day we were moved to the 1st floor--musty but smoke-free. The staff was quite friendly (as were we) throughout the whole process, which we greatly appreciated. Rooms were always clean and comfortable. BTW the breakfast was among the best we've ever had. Joan does a terrific job at keeping the items fresh and hot. August 4, 2014
Rated 5.0 out of 5.0 by Truly enjoyable - ! We choose HIE whenever we can, knowing what to expect. We are almost NEVER disappointed ! The bedding is absolutely superb and rooms are inviting and quiet. Breakfast is good choices, and offered on a time schedule that works well for us. Staff at this facility are SUPERB!!! I left an item in our room and only discovered it two days later - called in the middle of the night and was reassured that it had been found and turned in and would be mailed to me. Very very happy !!! July 29, 2014
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