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Rated 4.5 out of 5 by 107 reviewers.
Rated 2.0 out of 5.0 by Smoking Rooms I am not a smoker but there were only 2 rooms left and both were smoking. The odor was unbelievable---the pillow, the room. My clothes still smell of smoke! All other services and staff were absolutely great. Also, there were air purifiers or odor removers in the 3rd floor hall so staff are trying to assure removal of smoke odor. The staff member on 3rd floor on Sunday am and the staff in the breakfast area could not have been nicer, or more friendly and service oriented. THANK YOU!!! August 13, 2014
Rated 4.0 out of 5.0 by Smell We stay at this hotel every year, however this year there was a smell throughout the hotel as if the rugs were wet and not properly dried. Although the hotel seemed clean the smell of wet dirty rug was on every floor. August 13, 2014
Rated 5.0 out of 5.0 by Great staff We found the staff friendly and helpful. Breakfast was great, something there fir every one's taste. The location was close to some fine dining, as well shopping. The hotel was close to all of Gettysburg, and other sites as well. August 5, 2014
Rated 3.0 out of 5.0 by Smoke odors but responsive staff Requested a non-smoking room and received a room on the 3rd floor, which we found out was a majority smoking floor. The entire hallway was thick with cigarette odor, which had seeped into the room. Even the elevator and hotel vestibule (for some reason) were smelly. We contacted the front desk staff, and they were very responsive. We were immediately moved to a different room on the 2nd floor. This room actually smelled worse than the one on the 3rd floor for some reason. The staff again was responsive and explained that the smell might have come from the room's proximity to the 3rd floor. They couldn't move us until the next day due to availability. They gave us $10 off the night--not great but a nice gesture. The next day we were moved to the 1st floor--musty but smoke-free. The staff was quite friendly (as were we) throughout the whole process, which we greatly appreciated. Rooms were always clean and comfortable. BTW the breakfast was among the best we've ever had. Joan does a terrific job at keeping the items fresh and hot. August 4, 2014
Rated 5.0 out of 5.0 by Truly enjoyable - ! We choose HIE whenever we can, knowing what to expect. We are almost NEVER disappointed ! The bedding is absolutely superb and rooms are inviting and quiet. Breakfast is good choices, and offered on a time schedule that works well for us. Staff at this facility are SUPERB!!! I left an item in our room and only discovered it two days later - called in the middle of the night and was reassured that it had been found and turned in and would be mailed to me. Very very happy !!! July 29, 2014
Rated 4.0 out of 5.0 by Needs a swimming pool It would be nice if there was a swimming pool on the premises or at least a jacuzzi. July 29, 2014
Rated 2.0 out of 5.0 by bad showing got sent to the wrong room. woke up a guest. had hair in my bed. not the best showing. Holiday Inn normally does better. July 29, 2014
Rated 5.0 out of 5.0 by Good Stay I really enjoyed my stay. Friendly staff. Good breakfast. July 26, 2014
Rated 5.0 out of 5.0 great staff Stephanie and Izzy at the front desk are always welcoming and helpful and Donna in the breakfast/dining room is also always welcoming and friendly. I could stay at other hotels but I don't even look if this one is available... July 23, 2014
Rated 3.0 out of 5.0 by Not great Poor mattress and breakfast was terrible, nothing out on time and only thing good was coffee and cinnamon rolls. July 19, 2014
Rated 5.0 out of 5.0 by Friendly Staff We were greeted by a friendly front desk gal. When I asked if there was a pool, she was quick to say that they could give passes to the local community pool. I enjoyed my time in the clean gym. The breakfast was hot and fresh. My husband enjoyed the pancake machine. We were able to visit the nearby UTZ potato chip factory tour and the tour of Snyder's of Hanover. July 18, 2014
Rated 5.0 out of 5.0 by Bed a little soft for my taste, but not bad Overall stay was as good as advertised, staff very friendly and helpful July 16, 2014
Rated 5.0 out of 5.0 by Hanover, Pa Very attentive staff, very customer service oriented, extremely clean property. July 14, 2014
Rated 5.0 out of 5.0 by Visiting Gettysburg With the interesting things to do in Hanover this location served my grandson and me very well during our recent visit to Gettysburg. Staff were pleasant and helpful. Our room was comfortable and the offered breakfast worked well to get a fast start on our day. July 13, 2014
Rated 4.0 out of 5.0 by Nice Place Everything was excellent, the staff, room, and breakfast all except the entire 3rd floor smelled strong of cigarette smoke. Wish they hadn't put us up there. Once we got into our room we were fine. We stayed there with my daughter and her husband who's room was on the 2nd floor and that was fine, when they came up to get us they also agreed the hallway stunk! I think that if they allow smoking it should be contained to all one floor rather then half and half on the same floor. All in all a nice place. July 8, 2014
Rated 5.0 out of 5.0 by Great hotel I loved the hotel and the town of Hanover. The room was very clean which is my #1 priority and the staff was so very nice. I highly recommend this hotel. July 5, 2014
Rated 5.0 out of 5.0 by Overall a pleasant stay but... My stay at this Holiday Inn Express was mostly pleasant. However, the breakfast area has no room around the serving setup to put down a plate. The continental area had room for one person to put down a plate. It makes it difficult to try and get something in the toaster. The hot serving area is the same. Very difficult to maneuver while getting breakfast. The room has a dresser with the TV on it. Beside the dresser is a tall stand which holds the refrigerator and the microwave. Then the desk is beside that. While working on my computer at the desk I cant see the TV because of the big stand. The TV is bolted down so I could not move that. I tried to swap the desk and the big stand but the cables are too short. I had to roll the desk chair back and forth just to adjust the volume every time a commercial came on. Either raise up the TV or rearrange the furniture. This will keep me from staying there in the future. June 30, 2014
Rated 4.0 out of 5.0 by good location this was a good location for our trip. easy access to where we were going next on our trip. June 29, 2014
Rated 5.0 out of 5.0 by Excellent Stay The nights we stayed in Hanover were made very comfortable by staying in this wonderful hotel! June 25, 2014
Rated 5.0 out of 5.0 by Clean, efficient, roomy, and reasonable. The accommodations were very nice and complimentary breakfast really restaurant quality. Can't imagine a better experience for the price. Plus, the place just seemed friendly and restaurants in walking distance. For one night's stay, it felt like a real vacation. June 25, 2014
Rated 4.0 out of 5.0 by Convenient Place to Stay Would recommend this hotel to anyone passing thru Hanover or visiting Gettysburg or touring the many local places such as UTZ and Snyders. The food was great. the accommodations good. Only caution, if you are NOT a smoker, don't stay on the 3rd floor. Otherwise, hotel, staff and service is good! June 23, 2014
Rated 5.0 out of 5.0 by Wonderful Stay The hotel was easy to get to. The staff was knowledgeable and was able to give great information regarding Gettysburg and places to dine. Room was clean and well maintained. Bathroom was large, clean and had great products. The only issue was the mattress was a little too soft, but overall it was comfortable. June 17, 2014
Rated 5.0 out of 5.0 by Great Room, but Breakfast could use help We arrived without a reservation, but staff was great in handling our requests. Room was very comfortable and met our needs. At breakfast, apples were rotten, eggs were cool. Think breakfast staff was trying to make sure food was available, but not worrying about temperature or quality. June 16, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable. This hotel is awesome! I did not want to leave. Very nicely decorated and so clean. Bed was very comfortable. Will stay here again! June 16, 2014
Rated 5.0 out of 5.0 by great bed and breakfast Always enjoy staying at ihg property staff was wonderful. The room was super i would gladly stay here on a return trip June 13, 2014
Rated 5.0 out of 5.0 by Great Place Excellent staff and comfortable rooms. Only suggestion would be to air out smoking section somehow. Do not smoke but only room available was in this section. Room was fine but strong odor in hallway. June 12, 2014
Rated 5.0 out of 5.0 by great place if in hanover this is the place to stay .very friendly staff ,great hot breakfast,slept like a king.close to everything you need while on vacation or business.i cant recommend this hotel enough. June 3, 2014
Rated 5.0 out of 5.0 by Feels like home I have stayed at this hotel every time I am in Hanover, PA. The staff is very friendly and welcoming, the rooms are exceptionally clean and the breakfast area is always spotless. Would not even consider another hotel. May 24, 2014
Rated 5.0 out of 5.0 by Great stay as always We always stay at this hotel on our visits to Gettysburg. Always first rate. May 16, 2014
Rated 5.0 out of 5.0 by Clean room, great service I stay at this hotel at least once a week and have for the past year for business I have in the area. The desk staff is great; check-in is easy, and my bill is always ready when I leave. The room is always clean, and I have never had any problems of any kind. I will continue to stay here every week as long as my business takes me to this area. May 14, 2014
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