Rated 3.9 out of 5 by 53
Rated 2.0 out of 5.0 by Roger88 Staff issues
I have stated the problems earlier and do not need to go into them further. The staff unfriendly and food quality poor.
June 16, 2014
Rated 5.0 out of 5.0 by Raaj759 Great hotel and service
Love the location, staff were friendly and provided good service, room was clean and price was good.
May 25, 2014
Rated 5.0 out of 5.0 by newtexan45 Great Service
Although doing some construction, the hotel was very quiet. The staff was friendly and helpful.
April 21, 2014
Rated 4.0 out of 5.0 by Villa65 Viaje a Mercedes
Exelente opción de atención y servicio regresamos pronto
April 20, 2014
Rated 5.0 out of 5.0 by Lisa T Very clean bed, updated room with 5 star free hot breakfast
Clean comfortable bed, excellent hot breakfast with muffins & gravy, pancakes, eggs, bacon, sausage, fruit, and best cinnamon rolls plus cereal, etc. Remodeled whole hotel with brand new lobby 60" TV. Can't say one bad thing all was just great!!! Vacationing from Minnesota.
April 3, 2014
Rated 5.0 out of 5.0 by Shemya3 Shemya
Even though the hotel was undergoing a major remodeling, the facility and staff were excellent in all respects! A pleasure to stay there. Thanks
March 8, 2014
Rated 4.0 out of 5.0 by randyd99 Remodeling
Hotel lobby was being remodeled. I'm sure it will be better upon completion.
February 16, 2014
Rated 5.0 out of 5.0 by murxac Great service
Got to know the manager and his staff during a happy hour time. Great idea to renew part of the hotel.
February 7, 2014
Rated 1.0 out of 5.0 by edll room was very clean and breakfast setup was also clean and it look good.
Employee were very helpful and property was clean .
January 30, 2014
Rated 5.0 out of 5.0 by Joyofsea Great vallue
This was our third time here, and it has allways been a great experience.
January 3, 2014
Rated 1.0 out of 5.0 by Kenman1973 Cold water
My wife and I stayed here over a Saturday night. We both showered with plenty of steamy hot water that evening, but Sunday morning, there was no hot water at all. The girl at the front desk (who was alone on her first day) was no help. An hour and a half after calling, we settled on the grim reality that a cold shower was gonna be our fate. Upon checking out, I asked to see a manager. To my surprise, there wasn't one on duty. I later called for the manager, but he still was not available. Definitely would not recommend.
December 18, 2013
Rated 3.0 out of 5.0 by Wifenothappy Not a good visit
I have stayed here several times with good results however this visit was not good. The a/c made a ticking sound all night, there was no hot water, the breakfast area was not being attended to and was very dirty. When we complained about no hot water to bath with the apology was insincere.
December 16, 2013
Rated 5.0 out of 5.0 by Madfrenchman Always a nice place to stay
A place I usually try to stay when in town. Close to notable Texas landmark chain restaurant's like Rudy's and Whataburger and highway access.
December 15, 2013
Rated 3.0 out of 5.0 by murxac stay
Confortable bed but hotel seems to be old. Breakfast with few things to select. Location ok. Parking area with no security or camaras to follow up any problem.
December 5, 2013
Rated 4.0 out of 5.0 by captsquid Nice Stay
Older hotel but it has been updated. The staff was friendly and helpfull. We stayed for 4 days for the bird festival. The hotel changed the breakfast time from 6 am to 5 am to accomidate the people who had early bird trips. My only complaint was that the room window would not open.so we could let some fresh air in. We contacted the desk who said they would have someone look at it. Guess they were not able to fix it. We would stay there aagin.
November 14, 2013
Rated 5.0 out of 5.0 by Joyfultraveler One of the Best
We stayed here while attending the RGV birding festival . The mgr met us as we were checking in and insisted we see some of the wild parakeets right outside the hotel. He then helped my husband take our luggage to our room. All of the hotel staff were very friendly and helpful, including the staff person who opened the breakfast area an hour early to accommodate the birders' schedule. It seemed that all the staff we encountered went out of their way to be welcoming. The happy hour was a nice touch that we have not encountered in other HI Express hotels.
November 11, 2013
Rated 2.0 out of 5.0 by TREX87 A little less than others
Stayed at this Harlingen Holiday Inn Express after staying at 5 other HIE in the past 45 days. This one was not quite up to the standards as the others. Seems this one has not been updated and was not nearly as clean. Don't get me wrong, I have stayed in worse, but this one could use some help.
October 3, 2013
Rated 4.0 out of 5.0 by Hunt100 Comfortable Bed
Excellent experience over Labor Day Weekend. The staff was friendly and managed the numbers very well.
September 5, 2013
Rated 5.0 out of 5.0 by HoustonMarLa Family Event
My whole family stayed at the hotel for a weekend family event, the room and hotel was more then accommodating. Breakfast was fantastic with different options. Very please with the stay.
September 4, 2013
Rated 4.0 out of 5.0 by Tattoo Nice Stay
Very friendly staff.
Clean rooms and good AC.
Breakfast was ok, eggs needs to be a bit warmer.
Entire property look to be in good condition.
September 4, 2013
Rated 2.0 out of 5.0 by Jwye Some of the staff are awful
Most of the staff was great, but one particular person working at 7am was so consistently rude I had to move to another hotel. My stay would have been a month and a half but I only made it 9 days.
August 23, 2013
Rated 5.0 out of 5.0 by Mimz Great service.
Great place to relax after a hard days work. When I have to travel to the Rio Grande Valley for business purposes this location will be my first pic. Thank you !
August 17, 2013
Rated 5.0 out of 5.0 by Jack3D Best in the RGV
The front desk clerks are the best. They have worked there longer than any other HI Express I stay at. They are very helpful. The bartender that serves happy hour during the week is great!! I have been staying here on business for over a year and a half. He always serves up and very friendly. I will stay here when in the area. The rooms are clean and very comfortable.
July 30, 2013
Rated 1.0 out of 5.0 by BHP8295 mildew/house cleaning
My room had a bad smell like mildew. The staff new of this,because they put a dehumidifier in the room.I asked to be moved to a other room,and they offered me a other with the same smell.
When leaving we where on the elevator,A house keeper pushed her cart with dirty bedding,and towels into my leg,then placed a big bag of trash in front on my wife feet.I asked her not to push her cart in to me.she then got mad and pushed her cart back to the hall way like she was mad at us.
We will not stay at this hotel again!
July 27, 2013
Rated 4.0 out of 5.0 by PapaMikey72 Very comfortable beds, breakfast was good and plentiful, service was average, and I would recommend this hotel to family and friends.
I have stayed at this hotel before. I enjoy the location because I'm close to many places I enjoy going to. It's convenient. The service was good but not welcoming. That area could be improved. The rooms were clean and cleaned when needed. The swimming pool could have been kept up - too dirty. I travel quite a bit and sometimes need to fax paperwork. This is the first establishment that has ever charged me for faxing paperwork. Overall, I enjoyed my stay and will recommend this hotel to family and friends.
July 21, 2013
Rated 5.0 out of 5.0 by jane54 Friendly staff and comfortable beds
Our flight was at 5:15 so we were gone by 3:30 am and did not get to try the breakfast. I would definitely stay here again.
June 18, 2013
Rated 5.0 out of 5.0 by traveller23 Hospitality, hospitality, hospitality!
From the welcome at front desk to the smallest request, this staff makes a stay feel relaxed. Special thanks to Chelsea for attention to details and to Adrian for service above and beyond. We'll return.
May 28, 2013
Rated 4.0 out of 5.0 Bad Internet access
limited access to internet. I just could connect with one device so it wasn't very useful to stay there for a bussiness travel, so my partner and I had to left the hotel 1 day before.
April 23, 2013
Rated 5.0 out of 5.0 by Nova862 Great location
This property is located by two main hiways and makes it easy for traveling in two different areas of the Rio Grand Valley,Texas. I would highly recommend this property to anyone. Thanks Holiday Inn,once again a good stay at a great hotel.
April 16, 2013
Rated 1.0 out of 5.0 by RoachHater1 Roach Infested
This is the second worst IHG hotel that I have ever stayed at (1st being Mesquite, TX Holiday Inn). I've stayed at this location and yet gave it another chance. The front desk staff are always unfriendly and unprofessional. I don't think I've ever seen a smile on their faces, and have never been greeted as a Priority member. This arrival was no different. After checking in, I went to my room and immediately saw three roaches including one on the bed. When I called the front desk to report it the clerk said "oh yeah, come down and I'll give you another room". Made me think that this was a pretty common occurrence. When I went to the front desk, I was handed another key and told "here you go". I would have thought that there would have been some type of apology in there but that never happened. This is the last time that I stay at this hotel.
April 5, 2013