Rated 4.2 out of 5 by 106
Rated 4.0 out of 5.0 by Inahotel New Hotel, New Staff
I've stayed here several times at the start of the year, it being local to a customer which was so handy for that.
The rooms are comfortable, the staff welcoming and PC members get recognition - typically either free wifi or a free drink on the night of arrival - a nice touch. Also plenty of parking onsite, which is free.
Downside? The water out of the taps was never quite hot enough for a shave (for me, anyway). I've put this down to the use of those 'safety' vlaves that mix hot/cold water.
Also, one particular member of staff seemed oblivious to PC membership, but did get better towards the end of my stint of stays. The hotel is very new, so I put this down to the learning curve.
June 4, 2013
Rated 5.0 out of 5.0 by Temi Brilliant !
A very neat and well decorated hotel.
Though the hotel parking is limited to a few vehicles, the arrangement with the multi-storey car-park behind the hotel is excellent.
So parking should not be a problem.
June 1, 2013
Rated 5.0 out of 5.0 by JDESTRADA Super Friendly Staff
Arrived at 10 PM with a group of 7 colleagues on a business trip. Staff in reception and bar were very helpful and kind. Check in and check out were quick and hassle free. Good variety of breakfast options and staff also very helpful.
Overall excellent value for money.
Would definetely stay here again for meetings in central Harlow.
May 27, 2013
Rated 4.0 out of 5.0 by MikeKent Very nice hotel, great location
I stayed here as went away for Birthday, hotel is in a good location close to all the shops / gym / leisure centre / takeways etc...
Rooms - Very clean, good space, good water pressure (excellent shower)
Staff - very friendly, new hotel so everyone delivering excellent service, friendly chatty,
Food - Nice selection and breakfast, all very nice for Express. Hotel offered evening meals but a bit expensive so ordered in takeaway - staff kindly sorted out plates and cutlery.
Parking- Nice onsite car park, this was free even though website there was a charge so that was a nice surprise
Wifi - Free wifi during stay, worked well, quick lasted 24 hours at a time.
May 14, 2013
Rated 5.0 out of 5.0 by Debbie247 Nice Hotel
I was pleasantly surprised by how modern and clean the hotel was. The bathroom was lovely and had a huge shower big enough for two. The staff was very helpful. The breakfast was average. I was given an early check-in and late check-out no problem. The only thing that I would have liked was free wifi. I was told that I would have to upgrade my priority membership in order to receive it but I didn't actually remember that I was a priority customer until I asked for wifi, I thought it was free for all guests. All in all definitely good value for money.
May 14, 2013
Rated 5.0 out of 5.0 by Sandra1815 Lovely welcome and very comfortable room.
This was a great experience from the welcome to the service on leaving. Only one small criticism the evening menu is quite limited.
May 7, 2013
Rated 5.0 out of 5.0 by Stan1948 Great experience
I have used this hotel since it opened last October and have seen the level of service and the collaboration of the team go from good to excellent.
The hotel Manager, Viktoria, has worked hard to develop a strong team who are totally customer focused. It is a pleasure to stay here.
There is just one downside and that is the small car park that quickly fills up, but there is an NCP immediately behind the hotel and you can pay the current overnight fee of £3.00 at the hotel reception.
May 6, 2013
Rated 4.0 out of 5.0 by Martchap Quick comfy stop
We needed a room prior to my wife's early flight to Rome from Stanstead (hence no breakfast rating). We were greeted warmly, given help with parking and we enjoyed a meal from the kitchen. The room was quiet, spacious and comfortable and we slept well. We did asoming so it was a good job we set our own alarm! Apart from that, a super stay.
May 4, 2013
Rated 3.0 out of 5.0 by Flooringboy Bar
The only problem was the warm beer due to the fact your coolers were not working
April 26, 2013
Rated 5.0 out of 5.0 by Pattiecake Excellent
Thoroughly enjoyed our stay in this clean bright hotel. The staff were extremely helpful and the room was very clean and comfortable.
April 19, 2013
Rated 5.0 out of 5.0 by COSMIC Good hotel that punches above its weight
I stay in Harlow during the week for business and have stayed here since January. The hotel is new so has a nice fresh feeling to it, the fittings/fixtures seem pretty robust so I expect it to still be good in a year or two's time. The bedrooms are comfortable and nicely decorated in a contemporary style, they are also a good size with a decent sized shower room that boasts a very large shower. The public areas are nice and comfortable with a 'lounge' area as well as an eating area with plenty of tables and chairs certainly enough for even the busiest of mornings for breakfast, which is more than adequate considering it's free.
the staff are excellent very courteous, friendly and always happy to help, they also have a discounted deal with a local private leisure centre which allows daily access for only a few pounds.
Yes as some reviewers noted it can be a challenge to find good quality restaurants close by, Harlow is not on the culinary map quite yet but there are some excellent foodie pubs a short drive/taxi away.
If you going to stay in Harlow it's about the best hotel there is
April 17, 2013
Rated 2.0 out of 5.0 by rabjohns Very poor reception staff
Room very small.
Lights in bathroom were ridiculously low and could not be adjusted
Noise from taxi rank loud
April 16, 2013
Rated 5.0 out of 5.0 by RIW1978 Great place to stay
I stay often on business. The hotel still feels brand new. Staff are welcoming, genuine and helpful. The rooms are spotless, facilities are excellent and complimentary breakfast really good. Out of many hotels in this area the holiday inn Harlow is the best and consistent.
April 14, 2013
Rated 3.0 out of 5.0 by KD51 Platinum Member First time at this HIE
Actual hotel fine but parking is a disgrace for the size of the hotel. Extremely limited dining aound it - Pizza Hut (that closes early, if they can be bothered to attend to you. I walked back out after 3 minutes waiting and not seeing a single member of staff despite only two other Customers) - or Frankie/Benny's. Sorry, won't be back here unless last resort.
April 2, 2013
Rated 4.0 out of 5.0 by Rita73 comfortable bed room pleasant
The only fault I could say that the cooked breakfast of sausages scrambled egg. We had to wait for the sausages and when they appeared they were cold. Otherwise a nice hotel.
March 29, 2013
Rated 4.0 out of 5.0 by DST1980 Comfortable and good value
The essentials were all in place here, the room was a decent size, the bathroom was clean with a big shower and overall provided for a very comfortable stay. Considering there is no extra cost for breakfast the standard was fairly good but I would have preferred more options on hot food. Location is good for the town centre but if you arrive by train then you will need to arrange some additional transportation from the station to the hotel.
Prices vary but you can find a room at a very reasonable choice if you book ahead and overall I was very satisfied for the price I paid.
March 23, 2013
Rated 4.0 out of 5.0 by JohnB13 Excellent hotel.Shame about the car park.
This is a really good hotel offering excellent service, value for money and comfort. It is well located in the town centre. The only downside is the small car park and the tendency for it to be over full and block vehicles. There would be benefit in redesign of the marked spaces, increasing the number from 22, and installing a barrier that would not allow additional vehicles to enter when all spaces are full. Many car parks have this facility.
March 20, 2013
Rated 5.0 out of 5.0 by Clement06 Brand new hotel
In comparison to other local hotels it is the best one. Clean and new rooms, friendly staff.
March 19, 2013
Rated 2.0 out of 5.0 by yvette1 our latest stay
the hotel was very clean and modern the breakfast could be better i had a dairy free child and only fruit was availiable to her the evening staff on our weekend were very professional but having no draught beers and only a few beers was really poor they were embarassed by this i understand the gas wasnt delivered but really a hotel of this standard was really not acceptable we were down for the weekend and meeting family but as the bar had by now only 2 bottles of becks we had to go elsewhere if i had known this i would never had stayed the prices too in the bar were higher than any other hotel i have managed and stayed in
March 9, 2013
Rated 3.0 out of 5.0 by Wicksy Great Room BUT!!!
The hotel room and entrance areas are great, rooms are comfortable, choice of hard or soft pillows and the bathroom is very pleasant. One minor gripe is when you leave the room your heating goes off and it takes forever to get back up to temprature.
WHich brings me to when you go down stairs for food. The staff are pleasant but the food is definately not. The menu is failrly limited - it didn't help that 3 of the most popular dishes were sold out. I order a starter of chicken wings with BBQ sauce - except the sauce never arrived. The main course was beef (i hope) lasagne with chips and garlic bread - except the garlic bread didn't arrive, I requested it and when it came it looked like it had been warmed up in a microwave complete with a soggy crust. A fellow dinner had similar problems with his Steak and chips! At least the Bulmers cider was all there but at £4.95 was just robbery.
I had a great night sleep and awoke to a great shower. I had a colleague meeting me for breakfast so i paid for his breakfast when he arrived. The basic frut and yougart was ok but the toaster took forever with the first lot of toast sliding out of the shute on to the floor. The worst part of the whole stay was the hot breakfast, I love my breakfast but this was the worst breakfast I have ever eaten, the sausages were just edible, the beans were awful and the scrambled egg didn't get touched.
I stay for two nights but I never ate in the hotel restaurant again - I had food from M&S and had breakfast at the services at South Mimms. With decent food this would have been 5 stars but when the staff are turning out food this bad you may as well take your chances else where to be quite honest
March 4, 2013
Rated 2.0 out of 5.0 by Freddie60 A Small Bed
The hotel looks great from the outside, and also inside the lobby, and restaurant. The decor is very contemporary. The room was modern, and the shower room was a high standard. The only let-down was the bed. It was a small double. My partner and I had a very uncomfortable nights sleep. The mattress dipped in the middle, and we bumped into each other every time we turned over. The plus of this hotel is being in the centre of town.
March 3, 2013
Rated 2.0 out of 5.0 by Derek27 Poor parking facility / noisy room
I've already stayed at this hotel twice before, but its due to lack of choice rather than by choice, and the problems are really starting to grate this time.
Firstly, I've no idea why the car park was designed for only a dozen people - every time I've been, regardless of time, there is never a parking space.
Secondly, I never seem to be greeted as a guest - more an inconvenience - all the more annoying when I stay over 100 nights a year in IHG hotels. No chance of any acknowedgement of my "platinum" status.
Thirdly, you will struggle to work out the air conditioning in the room to stop the fan - clearly designed by someone that thought the incessant fan would at least drown out the noise from the cardboard floors above.
In its favour the hotel is almost brand new so the rooms are shiny and clean - but they should and could have done so much better with it.
February 25, 2013
Rated 5.0 out of 5.0 by mary567 Great hotel
Stayed here for 2 nights in February. Very comfortable room and great breakfast. Stayed a Friday and Saturday night and managed to get free car park space both nights. Ask reception for the exit code though as we didn't realise you needed this until we went to drive out! Hotel very good and close to restaurants,bars and shops. Harlow itself didn't really appeal though....
February 16, 2013
Rated 5.0 out of 5.0 by Pat18 Last minute booking
We booked the Holiday Inn Express Harlow at the last minute, because of impending snow conditions.The hotel is recently opened, well designed rooms, and with excellent bathrooms. Really liked the shower enclosure ( no irritating shower curtain clinging to you).
The only negative aspect is that there is no direct access to the hotel from the car park.
Staff very pleasant and helpful . Would definitely stay again if in the area.
January 27, 2013
Rated 2.0 out of 5.0 by JT96 Room not cleaned
On arrival at about 8pm we went to our room to find that it had not been cleaned after a previous guest. We went back down to reception and waited approximately 30 minutes whilst the reception visited several more rooms to find a clean one. Presumably they were not clean either. Eventually we were given a new room. Seems like a strange policy to leave rooms dirty. Woken at 4.30 by a group of screaming girls running along the corridor.
January 22, 2013
Rated 4.0 out of 5.0 by Toeknee77 New Hotel, Harlow
I have stayed in various Hotels in Harlow when working in the area & I thought I would give this Hotel a go as it is newly opened.
The lounge/ foyer is clean & welcoming with plenty of seating areas. Everything as you would expect from a new Hotel is new, clean, comfortable & smart. As a reward member, on arrival I was made to feel very welcome, I was offered free wi-fi during my stay, or a free beer, a very nice welcome. The staff were all courteous & polite. The bedroom was clean, comfortable & new. It has plenty of mains sockets in the room & wi-fi. There is a large LCD tv with freeview tv & radio. The en-suite, as expected is clean & new, it has a shower, toilet, sink & towels. My room was on the third floor which was very quiet.
Breakfast is served at 06.30am but I asked if I could have continental breakfast earlier, at 05.15am each morning, it wasn't a problem which I was very grateful. The only niggle was on the first morning there was no milk? The night staff said this often happens but for the rest of the week it was fine. They have cereals, toast, a selection of cheese bites, yoghurt & bevereges. They also do bread rolls, muffins, sausages, scrambled eggs & beans which I never tried.
There is no evening meals served in the Hotel but they will soon employ a Chef, so hot food will be available if you do not want to go out. There is also a selection of takeaway menu's, just ask the staff for them.
There are plenty of eateries, like Nando's, Frankie & Bennies as well as Pizza Hut. There is also a 24hr ASDA store, nearby. There are a slection of shops nearby..
There is a secure free car park at the rear which holds about 25 cars. There is a NCP car park nearby if it is full.
I used the Virgin Active gym nearby the Hotel have struck a deal it will cost £5.00 for guests per visit which is normally £10.00.
Finally, I had a very enjoyable stay, it's new, the staff are new & I have already booked my next stay in a few months time.
January 17, 2013
Rated 5.0 out of 5.0 by ExpatSomchai New HIX Harlow
New modern hotel. Staff warm and friendly. Good breakfast included within rate. Clean accommodation. Would recommend.
January 17, 2013
Rated 5.0 out of 5.0 by alfaromeo1 another great stay
Brand new hotel, excellent staff who are friendly and professional. the rooms are well appointed and comfortable, and modern in appearance. Breakfast is welcomed and appreciated, but rather strange having an asda yoghurt in the morning, just being honest. overall a great place and will be booking another stay in a couple of weeks
January 2, 2013
Rated 5.0 out of 5.0 by Bernie2359 Best wheelchair user facility ever experienced
The room and facilities were perfect for us. The staff were excellent. We were made to feel as if we were the only guests. They couldn't have been more helpful. They helped make our Christmas very special. Please thank them on our behalf.
December 30, 2012
Rated 5.0 out of 5.0 by Nici Loved it!
This hotel has just opened and everything is crisp. I frequently use hotels in Harlow to visit family and I will definitely be returning to this one! Great value for money and just a stones throw to the town centre shops and the leisure centre is just round the corner. Brilliant location and price unbeatable (introductory offer).
December 19, 2012