Rated 4.2 out of 5 by 102
Rated 5.0 out of 5.0 by Bill in AZ Satisfied Repeat Customer
Just finished spending seven nights here as home base to visit relatives in the area and take day trips in Western Pennsylvania. Had done an extensive search three years ago where to stay for a similar trip and chose this HI Express above similar hotels in other locations and budget brand hotels nearby. Was pleased then and pleased again this visit for the overall value received. This is a hotel you primarily choose for its location near businesses and attractions in this part of Pittsburgh and for its quick access to major highways. >99% of the guests should be well satisfied and <1% will find something to complain about – but mostly because they didn’t read the description or understand what to expect.
Those complainers who wanted a spa experience with all the latest appointments should have sought a different location, but one likely to have a staff that is indifferent and aloof. The attentive and friendly staff at this HI Express is a level far above what you typically find in the lodging industry and you can tell they enjoy working together as a team. The front desk staff will solve problems on the spot and not pass the buck. Housekeeping staff fulfills all requests and is happy to interact with guests. When the lady running the well-stocked breakfast buffet ran out of bacon, she walked the pan with the next batch to each guest to see if they wanted any. And the assistant manager answers each and every review whether good, bad or indifferent. I doubt you will find that level of service at other similar hotels.
The rooms are clean and have been recently updated. The beds are good and the pillows are actually labeled soft or firm. The conversion to hard surface floors are a matter of personal liking or not. Yes, there are a couple of quirks like the new-style curved shower curtain rod added to the bathrooms -- giving you more room standing in the tub – stops the bathroom door from opening a few inches versus the original design. It’s a benefit they added that gives a little, takes a little. For very light sleepers, you might notice some occasional truck noise from the Turnpike off ramp if you are on that side of the building, but the very thick windows and other soundproofing are sufficient for most. After you take a moment to figure it out, the in-room heating and air conditioning unit has a special sleep setting that purrs at night versus the bothersome loud fan noise in many other hotel rooms. For those disappointed not to have a full service restaurant, they don’t understand the concept of HI Express. There are plenty of fast food and sit down restaurant selections within 2 to 10 minutes; all you have to do is ask.
No, I don’t work for the hotel or HI, I just know a good thing when I find it.
October 16, 2014
Rated 5.0 out of 5.0 by BrucePat Holiday Inn Stay in Harmarville Sept 26
Was a relaxing stay
, services were great and enjoy the hotel overall
I had a slight problem with my Canadian MC and the staff was able to accommodate until it was fixed.
October 15, 2014
Rated 4.0 out of 5.0 by Monstersfan Great staff noisy rooms
The staff is exceptional and friendly, I have stayed at this location many times. The newly decorated rooms, with the imiation wood floors make the room VERY noisy and hallway noise echos into the room. They are also hard and cool to walk on.
Otherwise the hotel is always clean.
October 14, 2014