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Rated 4.7 out of 5 by 80 reviewers.
Rated 3.0 out of 5.0 by Cable went out Although this was a good hotel, my plan was to spend the day in bed watching tv. Unfortunately, the cable went out and I had no way to watch tv. When I brought this to the hotel's attention, the response was basically sorry but there was nothing they could do. Not sure I will be going back. November 14, 2013
Rated 5.0 out of 5.0 by Excellent stay My son and I stayed there when in the area for business. Would definitely stay again. Clean room, comfortable beds, and excellent breakfast. November 5, 2013
Rated 4.0 out of 5.0 by uninformed check in Check in was good. Very friendly and courteous. Check out was pleasant. Over heard early morning staff (desk receptionist & breakfast tenant) complaining about a customer who was upset over the train traffic / noises. It would have been nice that the check in receptionist forewarn that there could be train traffic in the early morning hours. We would have requested a back side hotel room if told. Comfortable bed. October 22, 2013
Rated 5.0 out of 5.0 by confortable and good friendly service Thank you for the good service, starting with a call to your front desk person on duty when we called in from our drive, about where the hotel was in relationship to where we were, and with in about 45 minutes we were there. So we were glad to be out of Knoxvile, and headed in the right direction, October 19, 2013
Rated 5.0 out of 5.0 by Excellent second stay This was my second time staying here to visit the Lexlin Gypsy Ranch and both times have been excellent. Great atmosphere, great staff and comfortable room. I will definitely stay again! October 2, 2013
Rated 5.0 out of 5.0 by Quiet and comfortable Front desk service was prompt and friendly. Rooms were clean and the beds were very comfortable. This hotel was quiet, clean & had lots of amenities. October 2, 2013
Rated 5.0 out of 5.0 by Best HI Express We stay at HI Express in most of our travels. This is my far the best managed one we have stayed at. We were there for four nights and can't think of anything that could have been better. The attention to detail was outstanding. Cleanest hotel we've ever stayed at in over 40 years of travel. All new managers for HI should intern there. September 6, 2013
Rated 4.0 out of 5.0 by Good Experience The Hotel is clean and the Staff was very nice and helpful. I will stay here again. August 22, 2013
Rated 5.0 out of 5.0 by In love with that King-Size bed. I've stayed at this hotel a few times. I LOVE it. There were only two things that were even somewhat negative.(But not a big deal, I know I can be pretty nit-picky). The two things that kind of rubbed me the wrong way were: 1) I ordered Pizza twice during my stay. The housekeeping staff would change the trash bags, but they just left the boxes by the trashcan. I ended up just walking them down to the dumpster myself. Which wasn't as big deal like I said, just a detail. Otherwise the Housekeeping was wonderful. 2) Not many decent delivery places nearby, Although the Mexican restaurant down the road next to Ruby Tuesdays was fantastic!. Those are the ONLY cons for me. The Pros you may ask? Well 1)I believe normally on a king-size bed, they normally put 4 pillows on the made bed (2 soft, 2 firm). My first stay I called down to ask for some more. They brought me 3 or 4 more pillows within 3 minutes no problems. However this last time, when I got into my suite, there were 7 pillows on the bed. I guess someone remembered me. Which was really nice. Kind of like visiting family. Which was wonderful. And thanks to whoever did me that favor. =D Last but not least, the front-desk staff and the woman who handled breakfast in the morning were fantastic. The people at the Front- Desk were funny and were great at making fun conversation as I passed by, even recommended nearby dining places, which all worked out great. THe woman in the morning who set the breakfast spread was also amazing. Once she made sure everything was set up perfectly(and it was) she would chat with me and make small-talk. Which made me once again made me feel closer to home, which was greatly appreciated. Thanks again to all staff. You guys and gals are fantastic! August 20, 2013
Rated 5.0 out of 5.0 by Extreme comfort! Beautiful, clean, relaxing. The best of the best hotels I stayed in while on a 4000 mile journey! Even the best Holiday Inn Express! Thank you for a truly enjoyable experience. August 19, 2013
Rated 5.0 out of 5.0 by Grandparents with teenagers Thank you for making our stay at your hotel so pleasant. We were on our way home from a vacation with 3 teenage granddaughers at Pigeon Forge. At our request we were able to get a room on the first floor close to the lobby. We were able to relax while the girls enjoyed the swimming pool. I felt they were completely safe. Your staff was so courteous and the breakfast the next morning was the best we have ever had in a hotel. Grandmother & Retired School Administrator Valley Springs, Arkansas August 17, 2013
Rated 5.0 out of 5.0 by Great Service We thoroughly enjoyed our brief stay; very ample and comfortable room and easy access to I-40. We will be back! August 8, 2013
Rated 5.0 out of 5.0 by Trevor was exceptional For our vacation we stayed exclusively at HIEs (9 total across AR, MS, TN and KY). At none of them were we as pleased with the service as we were Harriman. Trevor was working the front desk and we felt like, not only was he expecting us, he was happy to see us. He was very pleasant with every request and made us feel WELCOME. It made it a very nice stay. August 8, 2013
Rated 5.0 out of 5.0 by Longest yard sale ( 127 ) We have gone on the 127 Yard sale for the past several years, the Harriman Holiday Inn Express is 30 miles east of route 127 but it is convenient to restaurants and the value is great compared to what was available closer to 127. The facilities are excellent and the breakfast is excellent. August 7, 2013
Rated 5.0 out of 5.0 by Very neat and clean, customer service oriented Wonderful staff , customer service oriented Breakfast staff has been there for sevens years which is a testament Of great atmosphere to work and pride in customer service. This Holiday Inn Express is definitely on my return visit list. August 5, 2013
Rated 5.0 out of 5.0 by Nice Place Not sure what other options there are, but this is a nice hotel. Only gripe would be that the turn in for the hotel is a little different. July 30, 2013
Rated 4.0 out of 5.0 by 2 night stay Nice clean room and hotel, staff was very nice and helpful. We would stay here again! July 15, 2013
Rated 4.0 out of 5.0 by Comfortable Room Very nice to come home to the Holiday Inn Express in Harriman, Tenn. The room was comfortable, breakfast was nice, building in great shape and a great help in a great area for our Pro Outboard Nationals in Kingston! July 9, 2013
Rated 5.0 out of 5.0 by Excellent Accomodations The cleanliness of this hotel exceeds any I have ever experienced. This goes for the outside as well as inside. The only recommendation I would make is that only even numbered rooms should be requested as the train track is across the road and trains pass by all night. The odd numbered rooms face the road. Also, unplug the refrigerator as it may interfere with your sleep. However, this is an excellent hotel and the staff is superb. July 4, 2013
Rated 5.0 out of 5.0 by Great hotel, and staff Wonderful helpful staff for helping in giving directions since that was my first visit to Harriman. Great service, and I have come to expect nothing less when I go to a HIE. Thanks for everything June 23, 2013
Rated 5.0 out of 5.0 Excellent stay! This is a beautiful hotel and the king suite was lovely! I was traveling with family and the extra space gave us enough room to stretch out and visit. The staff at the Harriman hotel are welcoming and will go the extra mile to make sure your stay is perfect. Will definitely stay here next time I'm in town! May 20, 2013
Rated 4.0 out of 5.0 by Family stay was good The staff are really friendly and helpful. The room was clean and well maintained. In door pool was clean and warm. the only compliant I had was the room we were placed in was directly above the hotel main entrance. The light on the awning stays on all night and the curtains do not block it all out. We had to get creative with towels and jackets to block out the light. May 7, 2013
Rated 3.0 out of 5.0 by nightmare hot-tub I checked in as a club member. They had me spin a wheel for my membership. I felt like i was at the carnival and i won a bag of chips. Do not bother to upgrade to the hot-tub in your room for 30.00 dollars a night. They are low end of the tubs and have no pressure or bubbles. Also the maid in our room never cleaned our shower or clean out the trash can one day. I will not go back to this hotel for this was a joke. April 20, 2013
Rated 5.0 out of 5.0 by Clean, Comfortable and Quiet I love this Holiday Inn in Harriman which is my favorite place to stay throughout the state of TN. I travel three of the four weeks in TN and stay at four hotels, and this is my favorite place. Breakfast has the most variety especially for diabetics with "no sugar added" syrup and jellies. The heated pool is wonderful and the rooms are very clean, beds comfortable and especially the staff is always warm and helpful. One night I was having a low blood sugar (from insulin and exercise) and the night staff person obtained peanut butter packages and yogurt for me (since I had OJ) and I was able to sleep safetly. The manager, Cherry, is my favorite person and I always feel warm as I speak with her via telephone or in person. Her local cadance and geniuneness is appreciated. My only fear is the snow/ice that one day will stick on the giant stepp hill to the hotel's entrance, but the manager/staff always assure me that the hotel has a plow and tracter to clear the ice and they will salt heavily. April 15, 2013
Rated 5.0 out of 5.0 by HOTEL AND STAFF HOTEL WAS VERY CLEAN AND QUIET. STAFF WAS VERY ACCOMMODATING. ENJOYED STAY. WILL STAY AGAIN HAVE FAMILY IN AREA April 12, 2013
Rated 4.0 out of 5.0 by Harriman stay... The air HVAC system needs updating --- very noisy. The internet service was also very slow --- both should be upgraded. For the most part the stay was adequate. Thanks. April 9, 2013
Rated 5.0 out of 5.0 by Ms Over Spring Break my daughter and I took a road trip. We drove until tired and found the nearest Holiday Inn Express. We were pleasantly surprised to find this HI Express that seemed to be hidden away in the middle of no where. I doubt that we'll ever travel through there again, but would gladly stay at this facility again. I recommend it to anyone looking for a great night's rest, even when sleeping next to the Housekeeping Closet like we did. ;) April 2, 2013
Rated 4.0 out of 5.0 by bad check inn I stayed at this Holiday inn express on Thursday night. When I arrived there was no one at the desk it took almost 15 minuets to find a staff person to check me in. It was a late check inn after 9 pm. There was no recognition of my priority club status. I asked the desk clerk about booking rooms in the future as I will be in this area 3 nights a week for the next several months for work. His answer was that it was spring break and could not help me. So much for making next weeks reservations, the room was very clean and the bathroom was not only very clean and seamed to have been updated recently. The tile has a nice layout not just the plain tile floor. A/c was a bit noisy but worked very well. Flat screen tv worked well, wireless internet was slow I could not download some of my work files but that could have been a good thing after a 18 hour work day. Breakfast was the normal from holiday inn express I did enjoy it and I took a banana for the road. Grounds are well kept, very convenient location, I wish I had a better check inn experience. John March 31, 2013
Rated 5.0 out of 5.0 by Check-in We did not have a reservation when we stopped, but the girl who waited on us could not have been nicer. You are lucky to have her working for you March 20, 2013
Rated 5.0 out of 5.0 by Great place to stay It was a wonderful visit. I had some concerns about the steep driveway and lack of signs driving west. There are unlit cut throughs that divide the road. Actually, in the dark, it was scary. All in all a five star experience February 28, 2013
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