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Rated 4.7 out of 5 by 88 reviewers.
Rated 5.0 out of 5.0 by don't skip this hotel The best value for its amenities including above standard buffet breakfast, mountaintop view, saltwater swimming pool, cable service, and of course the famous holiday inn express sleep comfort. March 16, 2014
Rated 5.0 out of 5.0 by The bed and the room was very comfortable. The staff at this hotel was great. The assisted us when the power went as a result of the Storm Pax the dump about 8 inches of snow in the area. The staff met every need doing the time. My room allowed me to work when I was in the room. February 15, 2014
Rated 5.0 out of 5.0 by Wonderful folks and great location. You could just tell that everyone of the Holiday Inn Express employees wanted you to have a wonderful stay and would do what was necessary to make sure you were happy. I was impressed and they have gravy with breakfast everyday of the week....not just on weekends. What a country!!! I mean WHAT A NICE PLACE... January 7, 2014
Rated 4.0 out of 5.0 by We always enjoy staying here In general, we've always been pleased with the HIE hotels we've stayed in over the years. The Harriman TN location is clean and inviting. The rooms are large. The beds are very comfortable. The staff are friendly and welcoming. My only complaint: the bath towels, hand towels and wash cloths are rough. Management needs to invest in dye-free/scent-free liquid fabric softener. Guests shouldn't have to settle for rough towels. January 3, 2014
Rated 5.0 out of 5.0 by This is my favorite hotel. I travel a lot and stay in many different places. This is my favorite hotel. Staff is friendly and nice. December 16, 2013
Rated 5.0 out of 5.0 by The room was very comfortable. The bed was comfortable and service great. I enjoyed my stay. The allowed me to work with my computer. I was able to make changes to my materials needed to conduct my classes. I was able to produce my final report for my customer. November 25, 2013
Rated 4.0 out of 5.0 by Nice Hotel Nice Hotel. The room was nice and I experienced no probelms. November 21, 2013
Rated 4.0 out of 5.0 by Great service Do you key in my stay reward points and and 1,000points for gifts November 17, 2013
Rated 3.0 out of 5.0 by Cable went out Although this was a good hotel, my plan was to spend the day in bed watching tv. Unfortunately, the cable went out and I had no way to watch tv. When I brought this to the hotel's attention, the response was basically sorry but there was nothing they could do. Not sure I will be going back. November 14, 2013
Rated 5.0 out of 5.0 by Excellent stay My son and I stayed there when in the area for business. Would definitely stay again. Clean room, comfortable beds, and excellent breakfast. November 5, 2013
Rated 4.0 out of 5.0 by uninformed check in Check in was good. Very friendly and courteous. Check out was pleasant. Over heard early morning staff (desk receptionist & breakfast tenant) complaining about a customer who was upset over the train traffic / noises. It would have been nice that the check in receptionist forewarn that there could be train traffic in the early morning hours. We would have requested a back side hotel room if told. Comfortable bed. October 22, 2013
Rated 5.0 out of 5.0 by confortable and good friendly service Thank you for the good service, starting with a call to your front desk person on duty when we called in from our drive, about where the hotel was in relationship to where we were, and with in about 45 minutes we were there. So we were glad to be out of Knoxvile, and headed in the right direction, October 19, 2013
Rated 5.0 out of 5.0 by Excellent second stay This was my second time staying here to visit the Lexlin Gypsy Ranch and both times have been excellent. Great atmosphere, great staff and comfortable room. I will definitely stay again! October 2, 2013
Rated 5.0 out of 5.0 by Quiet and comfortable Front desk service was prompt and friendly. Rooms were clean and the beds were very comfortable. This hotel was quiet, clean & had lots of amenities. October 2, 2013
Rated 5.0 out of 5.0 by Best HI Express We stay at HI Express in most of our travels. This is my far the best managed one we have stayed at. We were there for four nights and can't think of anything that could have been better. The attention to detail was outstanding. Cleanest hotel we've ever stayed at in over 40 years of travel. All new managers for HI should intern there. September 6, 2013
Rated 4.0 out of 5.0 by Good Experience The Hotel is clean and the Staff was very nice and helpful. I will stay here again. August 22, 2013
Rated 5.0 out of 5.0 by In love with that King-Size bed. I've stayed at this hotel a few times. I LOVE it. There were only two things that were even somewhat negative.(But not a big deal, I know I can be pretty nit-picky). The two things that kind of rubbed me the wrong way were: 1) I ordered Pizza twice during my stay. The housekeeping staff would change the trash bags, but they just left the boxes by the trashcan. I ended up just walking them down to the dumpster myself. Which wasn't as big deal like I said, just a detail. Otherwise the Housekeeping was wonderful. 2) Not many decent delivery places nearby, Although the Mexican restaurant down the road next to Ruby Tuesdays was fantastic!. Those are the ONLY cons for me. The Pros you may ask? Well 1)I believe normally on a king-size bed, they normally put 4 pillows on the made bed (2 soft, 2 firm). My first stay I called down to ask for some more. They brought me 3 or 4 more pillows within 3 minutes no problems. However this last time, when I got into my suite, there were 7 pillows on the bed. I guess someone remembered me. Which was really nice. Kind of like visiting family. Which was wonderful. And thanks to whoever did me that favor. =D Last but not least, the front-desk staff and the woman who handled breakfast in the morning were fantastic. The people at the Front- Desk were funny and were great at making fun conversation as I passed by, even recommended nearby dining places, which all worked out great. THe woman in the morning who set the breakfast spread was also amazing. Once she made sure everything was set up perfectly(and it was) she would chat with me and make small-talk. Which made me once again made me feel closer to home, which was greatly appreciated. Thanks again to all staff. You guys and gals are fantastic! August 20, 2013
Rated 5.0 out of 5.0 by Extreme comfort! Beautiful, clean, relaxing. The best of the best hotels I stayed in while on a 4000 mile journey! Even the best Holiday Inn Express! Thank you for a truly enjoyable experience. August 19, 2013
Rated 5.0 out of 5.0 by Grandparents with teenagers Thank you for making our stay at your hotel so pleasant. We were on our way home from a vacation with 3 teenage granddaughers at Pigeon Forge. At our request we were able to get a room on the first floor close to the lobby. We were able to relax while the girls enjoyed the swimming pool. I felt they were completely safe. Your staff was so courteous and the breakfast the next morning was the best we have ever had in a hotel. Grandmother & Retired School Administrator Valley Springs, Arkansas August 17, 2013
Rated 5.0 out of 5.0 by Great Service We thoroughly enjoyed our brief stay; very ample and comfortable room and easy access to I-40. We will be back! August 8, 2013
Rated 5.0 out of 5.0 by Trevor was exceptional For our vacation we stayed exclusively at HIEs (9 total across AR, MS, TN and KY). At none of them were we as pleased with the service as we were Harriman. Trevor was working the front desk and we felt like, not only was he expecting us, he was happy to see us. He was very pleasant with every request and made us feel WELCOME. It made it a very nice stay. August 8, 2013
Rated 5.0 out of 5.0 by Longest yard sale ( 127 ) We have gone on the 127 Yard sale for the past several years, the Harriman Holiday Inn Express is 30 miles east of route 127 but it is convenient to restaurants and the value is great compared to what was available closer to 127. The facilities are excellent and the breakfast is excellent. August 7, 2013
Rated 5.0 out of 5.0 by Very neat and clean, customer service oriented Wonderful staff , customer service oriented Breakfast staff has been there for sevens years which is a testament Of great atmosphere to work and pride in customer service. This Holiday Inn Express is definitely on my return visit list. August 5, 2013
Rated 5.0 out of 5.0 by Nice Place Not sure what other options there are, but this is a nice hotel. Only gripe would be that the turn in for the hotel is a little different. July 30, 2013
Rated 4.0 out of 5.0 by 2 night stay Nice clean room and hotel, staff was very nice and helpful. We would stay here again! July 15, 2013
Rated 4.0 out of 5.0 by Comfortable Room Very nice to come home to the Holiday Inn Express in Harriman, Tenn. The room was comfortable, breakfast was nice, building in great shape and a great help in a great area for our Pro Outboard Nationals in Kingston! July 9, 2013
Rated 5.0 out of 5.0 by Excellent Accomodations The cleanliness of this hotel exceeds any I have ever experienced. This goes for the outside as well as inside. The only recommendation I would make is that only even numbered rooms should be requested as the train track is across the road and trains pass by all night. The odd numbered rooms face the road. Also, unplug the refrigerator as it may interfere with your sleep. However, this is an excellent hotel and the staff is superb. July 4, 2013
Rated 5.0 out of 5.0 by Great hotel, and staff Wonderful helpful staff for helping in giving directions since that was my first visit to Harriman. Great service, and I have come to expect nothing less when I go to a HIE. Thanks for everything June 23, 2013
Rated 5.0 out of 5.0 Excellent stay! This is a beautiful hotel and the king suite was lovely! I was traveling with family and the extra space gave us enough room to stretch out and visit. The staff at the Harriman hotel are welcoming and will go the extra mile to make sure your stay is perfect. Will definitely stay here next time I'm in town! May 20, 2013
Rated 4.0 out of 5.0 by Family stay was good The staff are really friendly and helpful. The room was clean and well maintained. In door pool was clean and warm. the only compliant I had was the room we were placed in was directly above the hotel main entrance. The light on the awning stays on all night and the curtains do not block it all out. We had to get creative with towels and jackets to block out the light. May 7, 2013
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