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Rated 4.1 out of 5 by 127 reviewers.
Rated 5.0 out of 5.0 by Awesome Stay I stay here at least once a month. The staff are awesome. The beds are better than my own at home. Can't wait to stay again next week. Also it's free to use the washer and dryer. Big plus in my book. June 22, 2014
Rated 5.0 out of 5.0 by Stay This Holiday Inn Express is very clean and up to date. The rooms are decent size and very nice. Nice comfy beds. Everything worked great.The bathrooms are small, if a large person I wouldn't recommend. I liked the fact that I couldn't hear a lot of noise out in the hall.. The breakfast was okay-not the best but did the trick for a grab and go.A variety of quick foods. June 17, 2014
Rated 5.0 out of 5.0 by Excellent Quality for a Good Price Have now stayed at a couple of Holiday inn Express Inns. The staff has been consistently courteous and professional. The quality of the rooms has been a definite cut above their competitors. The decor and furnishings in the rooms are of excellent quality and very tasteful. The high quality of the decor extends throughout the reception, lounge and dining areas. The quality of the included breakfast is very good with lots of variety. When looking for a place to stay I will be on the watch for Holiday Inn Express. June 15, 2014
Rated 1.0 out of 5.0 by General Manager doesn't care I stay with IHG a lot (over 255,000 points), the General Manager here has no idea what customer service is. I stayed three day, but should have left after the first night. I only stayed because the clerk said she would contact Tiffany (GM). I'm checking out now and still didn't hear anything back from anyone. I needed to talk with her about some concerns, she left work early and didnot return for the three days I was here. I will be staying with IHG in the future, but will stay with another brand when in this area. I work for the State and will be in Harrisburg a lot. General Manager won't talk with me. House Keeping ties up the elevator (I waited in the lobby while the elevator went from 4 to 2 to 3 to 2 to 3 to 2 and so on) I had to change my room from fifth level to second level so I could walk the stairs to it. General Manager doesn't care about guests. The tub doesnot drain. The General Managers left early, didn't return for three days and didn't leave anyone in authority to deal with problems. The key card didn't work (had to get a new one twice). Again, over 255,000 points and the General Manager (Tiffany) couldn't care less. June 15, 2014
Rated 4.0 out of 5.0 by nice way to start the morning While my stay was short it was excellent. The bed was very comfortable and the all inclusive breakfast was a very pleasant surprise. I would have preferred some additional fresh fruit but what was available was great. June 14, 2014
Rated 5.0 out of 5.0 by The Best Of all the Holiday Inns this one will always be my favorite. Great staff, location and nice rooms. June 14, 2014
Rated 4.0 out of 5.0 by very nice sleep great pillow s Good beds nice room and clean.breakfast was okay needs better fruit and breakfast should start earlier in morning. I would stay again. June 10, 2014
Rated 4.0 out of 5.0 by Stay on May 26th Nice bed was clean and had good service did have to call for service after shower drain was clogged , but was fixed quickly . Small fridge made a lot of noise and did not work well over all was enjoyable. June 8, 2014
Rated 5.0 out of 5.0 by Frequent business traveler I have stayed at this propoerty many times, and as always, everything was great. June 8, 2014
Rated 1.0 out of 5.0 by Stay anyplace else This is a very old, outdated facility. It has not been well cared for nor have there been updates that were done professionally. Every aspect of the facilities sleeping rooms is horrid. The staff tries very hard but they are no match for the years of neglect and penny pinching that has transpired. Tear it don and start over please. June 7, 2014
Rated 4.0 out of 5.0 by Good Hotel This is an older Holiday Inn Express that has been upgraded. The staff was very pleasant and always helpful. My room was clean and everything worked. The lighting and the fan in the bathroom needs to be considerably brighter and not as noisy. Also, the lighting in the room needs to be upgraded. I did get plenty of exercise by going up and down the steps to the 5th floor because the single elevator is the second slowest I have ever seen at a hotel. However, I would stay here again because of the staff and location. June 6, 2014
Rated 4.0 out of 5.0 by Standard Holiday Inn Express experience Great experience, other than the water temperature not being hot enough for a hot shower. Other guests complained of this over breakfast as well. June 3, 2014
Rated 3.0 out of 5.0 Room and services I really enjoyed my stay, just wish the tub was working much better. June 2, 2014
Rated 5.0 out of 5.0 by Friendly staff and very accomodating... I'm a Widener University School of Law student taking classes for four weeks/3 days a week and thought I'd try the Holiday Inn for the first week, and pending the outcome, perhaps I'd book for the following three weeks.. Long story short, I was very pleased with my accommodations and the staff is very pleasant... Needless to say, I booked the following three weeks... June 1, 2014
Rated 4.0 out of 5.0 by Fantastic Customer Service The customer service from Shanell was fantastic. I love the usb/outlet on the nightstand, one should be added to every hotel room! June 1, 2014
Rated 3.0 out of 5.0 by Dogs in any room, 1 elevator, disinterested staff Really disappointed in this holiday inn express. Staff was cold and unhelpful when I voiced my concerns about pets being in any room and 5th floor (yeah, right, dogs are holding it in while they wait for the one slow elevator). And the room stank of febreeze - to cover up dog urine? Did not get offered points when we checked in. Just an unpleasant stay overall. May 29, 2014
Rated 5.0 out of 5.0 by Good place to stay and work Good place to stay & work. Friendly service. Clean and comfortable rooms. Accept pets. Price is average for the area and hotel chain. May 25, 2014
Rated 5.0 out of 5.0 by Helpful staff We had a great stay. When I went to check out there was a discrepancy in the bill . Shanell looked at my reservation and corrected the problem right then, even apologizing that it took a couple of minutes to do it. She was friendly and took care of things. The hotel was nice and we had a great time. Thanks for being so attentive to our needs. A special shoutout to Shanell for being so professional and positive. May 19, 2014
Rated 1.0 out of 5.0 by Old Building Previously a Comfort Inn with lots of smoke odor. If you can't stand the smell of the stench left by cigarettes, do not go to this hotel. We had to look at 3 rooms before taking the last one, because it was so late at night, and we were exhausted. The road noise is awful. Very dated. May 5, 2014
Rated 5.0 out of 5.0 by Need better eggs The breakfast items were good, except for the eggs. I have stayed at another Holiday Express and their eggs were bad also. Have someone scramble real ones. Thanks, Jim April 24, 2014
Rated 5.0 out of 5.0 by Great service and clean rooms I was pleased with the amount of help and courtesy from front desk attendants. The room was clean and comfortable. I will definitely return and recommend in the future. April 22, 2014
Rated 2.0 out of 5.0 by My first bad stay at a Holiday Inn Exress in years of travel. Poorly recognized as Club member. No toilet paper in dispensor. Coffee pot had dirty coffee and old coffee bag. Reported to management. Reply was were are sorry but did not offer to correct. Made you wonder if room had been cleaned. Breakfast was out of items 30 minutes before end of breakfast time. April 20, 2014
Rated 5.0 out of 5.0 by Outstanding!!! I can't say enough good things. I was completely satisfied!! My Mother, Daughters and I were met with smiling faces, a clean room, soft beds. The only complaint came from my youngest daughter. The pool was outside, and since our stay was in April, she couldn't use it. :) The breakfast was WONDERFUL!!!!!! April 10, 2014
Rated 4.0 out of 5.0 by Great location and great staff. I enjoyed my stay here. The staff could have used some increased support ( additional staff ) there were times when they were overwhelmed by people checking in. But, they were great in dealing with it. I liked this property and will be back. Thx. March 26, 2014
Rated 4.0 out of 5.0 by Very clean!! Hotel was very clean and the staff was friendly and helpful. March 24, 2014
Rated 5.0 out of 5.0 by Very Nice Hotel This is a very nice hotel. The room was clean, the breakfast was very good, and it is convenient to restaurants, stores, highway, etc. Will stay here the next time I am in the area. March 19, 2014
Rated 4.0 out of 5.0 by none When I am in Harrisburg on business or for pleasure, I always stay at this location. Great staff, good free breakfast, clean rooms. March 11, 2014
Rated 5.0 out of 5.0 by Love HE Express 5th HE Express stay in different locations. ALL of them have lived up to the same quality. Clean. Comfortable. Affordable. Top rate service. Thank you March 7, 2014
Rated 4.0 out of 5.0 by Location Puts this Place to the TOP First the Negatives, Hotel is being renovated so does not look the best on ground floor (for now) lots of highway traffic noise out front but it dies down around 11:30pm. Elevator is slow and they only have 1, when they have conference meetings parking is limited if the hotel is full. I did not receive anything as a Elite Member so I guess they don't offer things here. Now for the POSITIVES! Location, you have MANY places to eat from, even within walking distance. Rooms are Extremely nice large (found some dirt & hair but not to bad# if you are a light sleeper like me request the backside of the hotel it will be much quiter for you. HVAC worked well and quiet #that's hard to find now days) Staff was helpful, curteous and presented themselves well to guests. The hotel is easy to get and out of. USA today was delivered to my room each day something again several hotels are getting away from but I enjoy having it at my door each day. TV has LOTS of channels offered, nice sound & clean picture This will probably be my new Holiday Inn home when doing business in Harrisburg I typically spend 200+ nights a year out of town and its hard to find hotels like this, once they finish with the renovations it will only get better. March 7, 2014
Rated 4.0 out of 5.0 by Adequate hotel for price Best part of stay was reasonably good breakfast and friendly front desk staff. Worst part was ignorant miserable early morning kitchen staff. I even said "Good morning to you too" after one of the women from kitchen staff was mumbling something about how ridiculous something was under her breath as she quickly stormed through the breakfast area. Parking was not very adequate (not enough spots) for guests as weather was bad and I had to park all the way around the building. February 20, 2014
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