Rated 3.8 out of 5 by 171
Rated 3.0 out of 5.0 by UncleBud77 Great Location in Town
I stay here regularly when traveling to Central Pennsylvania. This is probably the eighth or ninth time in the past five years staying here and absolutely love the location. This year there were some problems that would make it harder for me to return on my next trip to Harrisburg though. On my check-in day, the line for the one entrance to mandatory valet parking was absurd. I waited on 2nd Street for an HOUR just to go three blocks and get my car parked. Needless to say, that soured my evening as I was not taking any chances getting my car out for the evening. I was compensated by a Manager (no charge for first night parking), which did eliminate some of the sting. The hotel really needs to contract with a local garage for 'self parking' or at least have an additional entrance/exit for valet. And at $18.00 a day in HARRISBURG I think the price is a bit steep. For example, Valet at the former Ritz-Carlton in Palm Beach, Fl was $12.00 a day.
The valet staff was very efficient the remaining days we were there, and one gentleman especially was very speedy and friendly (I did not get his name). The staff was very friendly and welcoming from Front Desk to Concierge to Restaurant people and even maintenance workers in the hallways.
The bathrooms in the guest rooms are horrible !!! They are small, oddly shaped and the showers are very inconsistent. I was very displeased with the bathroom from size, comfort and availability of hot water at different times of the day. This would probably keep me from returning to the hotel in the future. I would still recommend the property for a single business person who needs to be in the Downtown or Capital areas and enjoys walking to some pretty good restaurants.
June 24, 2014
Rated 5.0 out of 5.0 by Budmann12 Food and beverage director
My stay here made me feel like family. I really loved the staff and everyone was very professional and polite.
Guest services could not do enough for me on my stay.
June 21, 2014
Rated 3.0 out of 5.0 by Dannyman Adequate stay on short notice
I was not welcomed in any particular fashion upon arrival and immediately had a problem with the hotel's valet service in that I arrived on a motorcycle. I do not surrender the key to my vehicle to anyone and the staff person insisted. Not much choice, but it was annoying. The room reminded me of a hotel in Barcelona; very basic and built to European proportions. The bathroom size was a joke and the Scotch is overpriced. It was an adequate facility for an overnight stay but I would not recommend the reasonably-priced room I had for any other purpose. They probably have other rooms and suites that are much more attractive.
June 18, 2014
Rated 4.0 out of 5.0 by MASL6906 Customer Feedback
The staff was very friendly and offered excellent customer service. The room were very clean and the beds were comfortable
June 14, 2014
Rated 5.0 out of 5.0 by DonnaMc Nice place to stay
Comfortable clean They room. I loved all of the toiletries especially the aromatherapy set. They need to get the internet up and working as well as the elevator that is broken. Other than that great stay! Also loved the fruit infused water in the lobby.
June 14, 2014
Rated 5.0 out of 5.0 by ramossr65 Great place with an even awesome Staff
Overall the hotel was great, the staff was super friendly and always smiling, My only issue was not being recognized as a platinum member, rewards number was on my reservation and the web site but not at the hotel, once i gave to the staff member all I was a smile thank you for staying with us, while the person next to me was given a thank you bag and and a room upgrade, my only bad note a minor one but notable.
June 12, 2014
Rated 5.0 out of 5.0 by Leezy1002 Great location and service with a smile!
I fully enjoyed my stay here. I was in town for a wedding and the Crowne Plaza was located very close to the venue and the reception venue. It was a great value for the awesome location and the quality of the hotel.
The service I received was excellent! Checking in and out was quick and easy. Everyone I spoke with was friendly, helpful, and personable.
Next time I am in the area I will definitely stay here again!
June 11, 2014
Rated 5.0 out of 5.0 by ramossr65 Great location and wonderful Staff
The hotel is very nice and well maintained, the staff is awesome and friendly. Be careful oft he room some are very small. but overall great place to stay.
June 9, 2014
Rated 5.0 out of 5.0 by jsw317 WONDERFUL STAFF
The entire staff really went out of their way to provide excellent service.
June 8, 2014
Rated 5.0 out of 5.0 by SAABEE a business experince3 that was what I expected
a quality experince in room, but common areas were a bit tired and could be updated. howver i woudl stay there agin since it was convenient, was a good value and staff was courteous and friendly. drink prices were abit overpriced. kettle one vodka on the rocks $9 for a one oz pour?
June 6, 2014
Rated 4.0 out of 5.0 by 12Marine Spent Anniversary
Great downtown location with whatever you want to do in walking distance. Staff went above and beyond to ensure we were taken care of. We will stay here again.
June 4, 2014
Rated 5.0 out of 5.0 by Wolfe529 Nice hotel
The hotel was good and close to local bars and restaurants. I liked the room overall but the bathroom was very small.
June 2, 2014
Rated 3.0 out of 5.0 by DW222 Excellent Staff
The hotel is tried and in need of updates. The staff was wonderful and took care of our needs. A great value while visiting Hershey, PA with the weekend get away package. Harrisburg, PA is a great little town.
May 31, 2014
Rated 3.0 out of 5.0 by Steve1105 Billing error
I attended this property due to it's convenient location. Myself and 6 others were in town for a trade show that we attend annually along with 20-30 others just from my area. I booked my stay with points but was charged a different amount from my receipt at check out. I was told during my stay that it was just a hold and would drop off after my stay. Two weeks later after another conversation with the front desk, it's still there. Not at all happy with the staff and their unwillingness to go the extra mile to resolve this issue for a platinum member.
May 29, 2014
Rated 5.0 out of 5.0 by iamsam Great People
Employees were great in the restaurant, front desk very helpful staff. Overall great stay,
May 27, 2014
Rated 5.0 out of 5.0 by Brooke1010 Great Staff
They make you feel welcome. Comfortable rooms. I always have a nice stay at this hotel.
May 19, 2014
Rated 5.0 out of 5.0 by Palpatine notes Helpful, friendly staff
We were impressed when the valet parking staff was friendly and helpful. And then we found everyone from desk to restaurant pleasant. The food was excellent and by our NYC standards was moderately priced. We were planning a small conference for next year, and are now comfortable that those who attend will be happy Sat the Crown Plaza.
May 10, 2014
Rated 3.0 out of 5.0 by kimmik95 Nice meeting space, decent rooms, but really slow service
The meeting rooms and the accommodations were nice enough - nothing to write home about, but nothing horrible either.
The service at the valet was slow to the point that I would park at a parking garage next time and not waste so much time. You pay for the service and it takes up to 10 minutes (at a slow time) to retrieve your car. When re-parking, at one point, I waited 20 minutes with no one acknowledging me, so I just left my car because I had a meeting to get to.
The food at the restaurant was good, but the service was very slow. There were times when I felt I was begging for someone to notice me to take my order.
May 7, 2014
Rated 3.0 out of 5.0 by Buddy3308 guest Experience
We recently stayed at the Crowne Plaza, Harrisburg. The hotel is very nicely decorated, very nice staff and nice rooms. However, when I went to use the water, there was no hot water at all. Additionally, we asked for directions to our destination and the clerk told us to take a street that was a one way street which caused alot of Horn blowing and angry drivers around us. While this is not typical of my experiences at Crowne Plaza hotels, this trip was quite eventfull.
May 6, 2014
Rated 1.0 out of 5.0 by Annoyed99 totally unprofessional conduct by a manager
After my morning meeting in Harrisburg I was working at a table near the bar area before getting back on the road to New York. While I was sitting in front of them, a manager yelled at an employee making comments like "I'm your boss! If I hear from anyone else about this stuff it's going to be bad!" It went on for 5 minutes and the manager again berated the employee after returning later. It created a toxic, undignified environment for the employee and for myself, the guest. Discipline should be handled with standard HR processes, not through intimidation, and it should not happen in front of guests.
May 5, 2014
Rated 5.0 out of 5.0 by gardenlady1955 Great hotel
Stayed for my sons wedding and staff was great. Asked for a early check-in for the wedding and they had my room ready for me. Staff was friendly .Would use again.
May 2, 2014
Rated 5.0 out of 5.0 by Pgh ff Always the best
I love my crown plaza in Harrisburg . Home away from home
April 30, 2014
Rated 5.0 out of 5.0 by Mohadoha Comfortable, safe, good location
Stayed here for a conference recently and really had a great time. The hotel is in a great location and very friendly staff.
April 20, 2014
Rated 5.0 out of 5.0 by dopy321 see below
Friendly expert service was the key to enjoying my stay.
Thank you very much.
April 15, 2014
Rated 2.0 out of 5.0 by Dru927 Nice Hotel, location for business; just dont go for leisure
So we booked a room at this hotel because we wanted a place near the hospital to go to and let our little boy swim/play for the day; and since my wife was expecting, we figured this would be great if she went into labor, we could rush across the street to the hospital. Well, my wife went into labor Friday morning, so she didnt get to spend Saturday afternoon with our boy and her brother attempting to swim in their ice lake, I mean pool. I would guess that the Susquehanna River was warmer than the "heated" pool at this hotel. In fact, we are pretty sure that we saw ice cubes in there and my brother in law has since said that he can check off the polar plunge from his bucket list after jumping in the pool here. We jumped in with my son and he immediately started shivering and asked/cried to get out. This from a kid that cried when we stayed at another hotel up the road and went to their indoor pool where he loved every minute of it...warm water will make a difference! As we were leaving the pool area, we looked at the thermostat on the wall and it read a chilly 56 degrees. Maybe it would be okay if it were the summer and hot out, but we are talking the end of March, not August. We did get a call from the front desk asking how things were and we told them about the issue, to which they replied they would have engineering look into it, but there was no way that the pool would heat up in a few hours or overnight, so my son went home and I went back to the hospital. Overall, it really is a nice hotel, but I wasnt able to swim with my son, which was the point of getting a room in Harrisburg, where I also live. If you are in town for business, this would fit your needs, but if you are going for leisure, check out one of the other local hotels. I stayed at a different IHG hotel just up the road a month ago and their pool is nice and warm and also indoors, give them a try.
April 14, 2014
Rated 5.0 out of 5.0 by Princess Pat Friendly staff
I so enjoy your staff. Lewis and Ms. Rieber are delightful! Always there to help with anything!
April 14, 2014
Rated 5.0 out of 5.0 by N41410K Great experience, no complaints
The staff was friendly. The room was clean and comfortable. The room service was really good. The price was great. The hotel bar was fun. Overall, it was a great stay.
April 9, 2014
Rated 1.0 out of 5.0 by Terribly Dissapointed Dissapointing experience
Bed sheets found with cigarette-like burns.
One room charged at different (higher) price, corrected when complained.
No supervision to noisy guest from local party all over hotel.
Late night noise in hallways, terrible noisy at breakfast with same hangover noisy partygoers.
Requested instruction for valet car return, told only to go to the valet.
This was untrue, more than one hour lost until another guest explained there was a scanning machine.
Totally unlikely may other very pleasant experiences in this hotel chain.
April 8, 2014
Rated 5.0 out of 5.0 by Champagne3 great staff
The hotel is conveniently located in downtown Harrisburg. I found all of the staff with whom I interacted extremely professional, courteous, and willing to go out of their way to insure that my needs were met. This is clearly a well managed property that is working hard to make its guest services even better.
April 8, 2014
Rated 5.0 out of 5.0 by Edward 52 Knowing and seeing to each Guests needs.
While on vacation my husband got sick and we had to return home. The Crowne Plaza is like home away from home. We no sooner arrived in the room and the manager by the name of Joe called and asked if he could send some tea up for him. Professionalism, courteous, in all aspects from Valet parking, checking in, room service, we continue to be pleased by Crowne Plaza.
April 7, 2014