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Rated 4.3 out of 5 by 231 reviewers.
Rated 5.0 out of 5.0 by Wonderful Place What a wonderful hotel, from all aspects starting with the accommodations and to the wonderful staff. Brian at the front desk was exceptional with our check-in and in answering all our questions and making sure us and another family that were travelling together got adjacent rooms which was great. It was our first time at the property, which apparently just opened last year, and the place was immaculate. The crew that ran the breakfast service were amazing, the hotel was full and they made sure no matter what time you made it to the breakfast area, everything was readily available. The only thing I would suggest is trying to work on the breakfast area to give guests more room to maneuver around and maybe more seating availability. Oh, and I could not get a late check out, even with being a Gold Elite member. Apart from that a 10 out 0f 10.. October 30, 2013
Rated 1.0 out of 5.0 by Beautiful hotel, awful service I have worked in the hotel industry as a GSR for a few years now and I know the ins and outs of hotel service. Although the room was very nice, I was disappointed in the front desk. I booked a pre-paid room online for my mother, who was in the Lancaster area, I picked a pre-paid Jacuzzi room as a birthday gift for her. I had an email confirmation from the hotel telling me the room was pre-paid, deposits were due at the time the reservation was made so I didn't expect any issues. Like always I called a few days prior to her arrival to confirm her reservation, room type, and that the room was pre-paid. The front desk seemed a bit confused and said it had not been pre-paid, he transferred me back to the manager. The general manager assured me it was booked as pre-paid, but the deposit hadn't been taken yet. I understood that because sometimes hotels don't take deposits until the day before or even the day of. However when my mother went to check into the hotel they claimed the room was not pre-paid at all. I tried talking to a man and even offered to forward him the email confirmation! Honestly they didn't know what they were doing at all, he claimed the room was not listed as pre-paid, obviously he didn't know what a rate code is. My mother also complained that the one lady at the front desk was not customer friendly at all and seemed irritated and like she didn't want to be at work (even before this issue had come up). She can't read rate codes apparently. I'm dissatisfied with the way the situation was handled. Teach your employees what a rate code is, and take deposits when they should be taken. You work in a hotel, it's really not that difficult. October 30, 2013
Rated 5.0 out of 5.0 by Great stay I came to the Harrisburg area for the recent ARBA national convention. When I arrived at the hotel and checked in, I could not believe that I had happened upon such a nice place. I slept like a brickbat every night I was there. The beds were comfortable, and there were absolutely zero complaints about anything. The breakfast selection was absolutely superb, and the staff was always friendly and helpful to me. If I ever find myself in the Harrisburg area again, I would not hesitate to stay there again. Two big thumbs up!!! October 26, 2013
Rated 4.0 out of 5.0 by Very quit got a great nights sleep.... Staff was very friendly, clean. A little pricey. We stay at Holiday Inn every time we r in the area...Would love to have access to deals... October 24, 2013
Rated 4.0 out of 5.0 by Great location Great location with easy access to all the surrounding areas such as Hershey, Lancaster, and Harrisburg. The breakfast had a nice variety with different egg options every day. The pool water was too cold though. October 23, 2013
Rated 5.0 out of 5.0 by Well Worth It One of the best experiences in my 57 years! Will definitely look forward to a future visit. October 19, 2013
Rated 5.0 out of 5.0 by Very nice property This property is clean and recently up graded. The room was very nice and the bed very comfortable. The only thing I would suggest to all properties is to offer something unique for breakfast, just one extra item that makes your property different. It could be a waffle iron with toppings available or a breakfast quiche or anything that makes your breakfast stand out as something to remember. October 17, 2013
Rated 5.0 out of 5.0 by nice but pricey stayed here in september was 25% less expensive than october???.....almost perfect place (did not care for split bathroom)...try it you will like it October 16, 2013
Rated 4.0 out of 5.0 by Nice quiet room overall Everything went well with the exception of the front desk clerk who checked us in on the evening of 10/7/13. He was not very customer friendly at all and seemed to not want to take the time to answer questions, although we were the only guests checking in at that time. I am a Platinum Rewards member and was using Reward points plus $40.00 per night to stay and had booked the room online. Fortunately, we didn't have to deal with this desk clerk the rest of our 3 day stay as he was not on duty again when we were in lobby we noticed. The other employees were very nice and accomodating. We actually ended up booking this room for 2 additional nights. On another note, we found it unusual that you cannot open the bathroom door (room 203) completely as the door would not clear the commode. Appears this was a design error in construction of bathroom. October 12, 2013
Rated 5.0 out of 5.0 by Great place I have stayed here many times. Always a good place to stay. October 12, 2013
Rated 5.0 out of 5.0 by New and fresh The rooms are new and trendy in decor, with practical conveniences--good reading lamps, microwave, mini fridge, even a little table by the easy chair. Breakfast was varied and plentiful. All around a good value. October 11, 2013
Rated 5.0 out of 5.0 very nice room needs to improve the breakfast. the food was cold and the choose was poor.. October 10, 2013
Rated 5.0 out of 5.0 by NICE This Holiday Inn Express is very nice. On my recent trip I spent 3 nights in 3 different Holiday Inn Express's. This was the nicest and the most affordable. I would stay here again without hesitation. October 10, 2013
Rated 4.0 out of 5.0 by Very Pleasant. Great value Our stay was very pleasant. Everything went very well and we were pleased with the accomodations. October 8, 2013
Rated 5.0 out of 5.0 by Service and staff excellent, very clean This was my second stay at Holliday Inn Express. On our trip. Hotel and rooms were very clean, parking was good, and so was the food.. I would stay at this Hotel again. October 6, 2013
Rated 3.0 out of 5.0 by Breakfast I sat in the breakfast area for 1 hr. Watched people come and go. The woman who was supposed to be in charge never cleaned any tables. Coffee was empty. She never appeared except to chat with a friend. Very different from other Holiday Inn Express venues. My stay was on Wed Oct 2. No recognition for IHg rewards. Goodbye. October 5, 2013
Rated 5.0 out of 5.0 by Great Staff was very friendly, room was excellent, very clean, bed was very comfortable. Food was very good. October 4, 2013
Rated 5.0 out of 5.0 by Great hotel Stayed for a weekend at Hershey Park. Had a beautiful room very comfortable. Staff courteous. Hotel very clean. Great hotel will stay there again. Other hotels should see this hotel and model theirs after it. September 28, 2013
Rated 5.0 out of 5.0 by Friendly and attentive staff All documents relating ti check in were prepared prior to our arrival resulting in very quick check in. Staff was well versed and able to answer all our questions relating to food and surrounding area. This was our second stay at this property and will not be our last. September 26, 2013
Rated 5.0 out of 5.0 by Great hotel! One of the best HIE's I've ever stayed at. An excellent choice for business or leisure. High marks all-around. The only negative is that there are no decent restaurants nearby. You have to drive several miles to find quality food. But the hotel itself is truly fine. September 26, 2013
Rated 5.0 out of 5.0 by Wonderful room and amenities This hotel is a very very nice place to stay. The staff couldn't have been any nicer. They were very helpful and expressed that if we needed anything to please let them know - an they were sincere. I would recommend this hotel to anyone who wants a great place to stay. I will be looking forward to staying there again in the future. September 25, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express has emerged as a player! I'm surprised. I've stayed at a few new Holiday Inn Express properties and I like what I see. This place is typical for this refreshed brand: a new facility with up-to-date furnishings, clean and comfortable rooms with modern electronics, in a location that met our needs. But if there's one area Holiday Inn could improve is the breakfast. The food is without flavor and the presentation is too blah. We had a hockey tournament at Hershey park and the Giant Center. The park area is less than 15 minutes south of the hotel on a nice community road - no turns whatsoever to get you into the park entrance. That was a nice surprise. Our King Bed had these nice miniature reading LEDs in it; outlets everywhere to charge phones, laptop, and camera; room had an extra room off to the side with a large hot tub in it. Holiday Inn? Really? Holiday Inn is now a brand I will look for on my next trip.... September 25, 2013
Rated 1.0 out of 5.0 by Excellent accommodations A top of the line property in all areas. Very pleasant stay in all respects. Easy in and out and highly recommend.! September 10, 2013
Rated 5.0 out of 5.0 by Great stay!!! Very clean hotel rooms & common areas. Staff member was very friendly! Room had lots of space & was a great value for what we paid. Great Selection for breakfast and everything tasted great and was kept up on by the staff member in charge of it the whole time we were eating. Already booked my next stay at this location! I recommend staying here while in the area! September 5, 2013
Rated 5.0 out of 5.0 by Close to Park. Clean and Comfortable I'm always a little bit apprehensive about booking hotels I'm not familiar with. I've never stayed in a Holiday Inn Express before. I was pleasantly surprised. Our need for 3 rooms together were met, with ease. The rooms were clean and comfortable. The indoor pool did not overwhelm you with chlorine smell and humidity. It was actually very nice and relaxing to sit by. Breakfast was typical of hotel breakfasts and coffee was available at all times. Not much to say about a hotel when nothing disappoints. We had a great getaway to Hershey! September 4, 2013
Rated 5.0 out of 5.0 comfortable, affordable, family friendly overall very clean. courteous staff. continental breakfast was extensive. beds are comfy. coffee and tea available all day. free wi-fi a plus. great location and price if visiting hersheypark. September 3, 2013
Rated 5.0 out of 5.0 by Best of Class Stayed here while on a trip, GREAT Choice, Would definitely stay here again! September 3, 2013
Rated 4.0 out of 5.0 by Nice place to stay while visiting Hershey Conveniently located around 10mins from hershey park. Good facility with well kept rooms. Breakfast options are very limited though. The pancake maker was not functioning on the first day and was missing on the second. Very limited and un-interesting breakfast. August 29, 2013
Rated 5.0 out of 5.0 by great for a family of 4 Stayed at this HI express for a trip to Hershey Park. The room was very clean and the staff was very helpful and friendly. 2 queen size beds were just right for 2 children and 2 adults. The bathroom is a little tight, but what do you expect. It's a quick 10 minute straight shot to the Hershey Park parking lot. We could have saved some money staying at another hotel, but I've had good luck with all the previous HI express facilities. This location was just what we expected and wanted. August 28, 2013
Rated 4.0 out of 5.0 by HI does well in Harrisburg Clean, well appointed hotel. Friendly staff. Rooms were very comfortable. August 26, 2013
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