Rated 4.5 out of 5 by 61
Rated 4.0 out of 5.0 by Munich1234 Good
Located just outside of Harrisonburg just off the road. The rooms have been decorated and large take the usual Holiday Inn-style. It also corresponds to the usual standard of Holiday-Inn-Express. Price-performance are perfectly fine.
October 26, 2013
Rated 5.0 out of 5.0 by 2cruisers FALL LEAF TOUR
WE HAVE COME TO RELY ON HIE EXCLUSIVELY ON OUR TRAVELS AND OUR STAY IN HARRISONBURG WAS EXCELLENT.
WE WILL BE BACK.
October 20, 2013
Rated 4.0 out of 5.0 by luvn5kids Good price for the service, just don't expect the Dominios Pizza
When booked this reservation it was several months in advance to be sure had a room, budgeted for meals, room, gas considering traveling with 4 adults, 2 kids (had two rooms). I even had called several times to the reservation line to be sure what I saw was correct regarding "free" Domino's Pizza per room; I was told "yes". Anyways, upon checking in at the hotel recently for 4 night stay they told me that the website and reservation center was wrong regarding the "free" Domino's Pizza per room. Told me that the hotel manager had already contacted Headquarters numerous times regarding the website needed to be changed for other travelers had the same complaint.
The room with 2 Queen size beds is little cramped, and bed little soft for my taste but was able to sleep after a while. Room wasn't that clean for there was spider web hanging from ceiling by desk, tub was dirty. Most of housekeeping staff couldn't speak English #or pretended they couldn't#, so most of time had to go front desk regarding what was needed or had to be done. Maintenance was prompt to respond for changing light bulbs blown out in bathroom, and problem with toilet!
The breakfast is good just not much fruit offered which is what we are use to but can't have everything. Overall this hotel is great for the price paid. Just little things need to be worked on and management needs to honor what is on their website!
October 20, 2013
Rated 4.0 out of 5.0 by JMUFamily20 Great value
Stay here when we visit JMU. Great value, Nice breakfast and convenient to JMU and highway.
October 17, 2013
Rated 5.0 out of 5.0 by FunBoveri Super clean and wonderful staff!
Thank you so much for the quick, overnight stay at your hotel! We were there for a JMU football game and headed out early the next morning. It was super clean and the staff was really friendly. The only negative about our visit was the fact that the surrounding rooms water use (shower) was extremely loud... almost as if they were showering in our bathroom. We would definitely stay at your property again!!
October 16, 2013
Rated 4.0 out of 5.0 by oldiesroadtrippers would use again but for us a bit too far from downtown
BUT this was a short stop along the way and being a bit out of downtown was no problem. I dont think they have a shuttle though? Eating nearby will probably be the Cracker Barrel but that's ok as great value for money.
Pool was adequate for "lengths"
staff were great except even with our "silly" UK humour we could not "crack a smile" from one of them!
We would stay again but if it was to be a longer stay say 6 nights then I would think carefully about the location.
Overall very good though well done!
October 16, 2013
Rated 3.0 out of 5.0 by Bikenhike Surprised
Room was not that clean, dust on the carpet in corners. Sticky substance on desk front. Wallpaper was coming off everywhere. Furniture in bad shape and night desk man less than friendly and helpful. Pictures available if u want them.
October 15, 2013
Rated 4.0 out of 5.0 by nonickname9999999 Really poor quality coffee
I like Holiday Inn Express very much. But I discovered that at this hotel as with other Holiday Inn Expresses, they are using a very poor quality coffee and calling it gourmet. The coffee was so bad that we skipped breakfast and moved on. Fortunately there was a Starbucks not far away.
When I brought this up to the front desk, they blew me off. We stopped using all Holiday Inn Expresses as a result.
In this instance, the rest of the stay was fine.
In this space, to the right there is instructions to contact "customer Care. I did so and, well, they didn't care.
October 15, 2013
Rated 5.0 out of 5.0 by MMDAN Clean, Comfortable, affordable.
Clean, comfortable, easy assess to the surrounding area.
Would recommend to anyone visiting the Harrisonburg area.
October 11, 2013
Rated 5.0 out of 5.0 by JimNTerri Our favorite place to stay in Harrisonburg
The rooms and overall facility is very clean & comfortable. The staff is very friendly and helpful. The breakfast is great and even offers egg, bacon, biscuits & sausage gravy! The WiFi works great in the rooms. They have easy access to I-81 being right across from Exit 243. When there, we love to shop at two Farm Markets that are very nearby.
September 23, 2013
Rated 5.0 out of 5.0 by FrankK55 overnight stay
Quiet, comfortable & convenient for an overnight travel stay
September 21, 2013
Rated 5.0 out of 5.0 by GoDux Let's hear it for the staff!!
Our recent stay during a local college football weekend exceeded all expectations. Location was right off the exit ramp of 81.The staff for check-in was exteremely courteous, room was clean and nicely-appointed. But the biggest kudos went to the staff during a not-so-fun adventure: I'm from out of state and I lost my keys (later found by staff after I was back in NJ). The cleaning staff, the maintenance guy, the GM all were super-helpful in trying to resolve the problem and extremely compassionate during the ordeal. I'd rate them a 6-star if I could. Thank You!!!
September 11, 2013
Rated 4.0 out of 5.0 by GoDucks Duck trip
Everything about this stay was very good except the quality of the mattress. The beds were very uncomfortable.
September 11, 2013
Rated 4.0 out of 5.0 by ray6007 Holiday Inn Express Harrisonburg Va.
The hotel was very nice. We stayed only one night but the experience was very good. The bed was comfortable, the bathroom was spacious. The shower was great. Best shower I have had while traveling lately.
The morning breakfast was very nice. I am a diabetic and it was nice to see offerings that were not loaded with sugar.
The only negative about the room was it smelled of cigaretts. You would notice it upon entering it. After we were in the room awhile, we got use to the smell. We called the desk to let them know that we were non smokers and that we were not responsible for the smell of a dirty ashtray. They agreed.
We will definitely use this hotel again as we are always traveling the I 81 corridor thru Virginia, but I will check the room out before taking it to be sure it does not smell of cigaretts.
September 9, 2013
Rated 5.0 out of 5.0 by Marriedwithchildren HIE HARRISBURG VA
Staff was very nice, breakfast outstanding lots of bacon and sausage gravy biscuits and eggs; just what I like.
Room was roomy. Two queens nice size, big TV & fridge.
Only con, was that I thought the beds where very stiff not soft at all. Overall great stay and will most likely come back.
September 6, 2013
Rated 2.0 out of 5.0 by We3Kings first and last stay
We arrived for a one night stay on 8/25/13. I had no trouble booking a non-smoking room online. As we arrived around midnight, check-in was fine. When we arrived in our room the smell was over-powering. The air conditioner was not on. I put it on thinking that maybe the room had been closed up too long. I mentioned it to the front desk and said that I put the air on and he felt that would do the trick.
The next morning I went to get coffee and when I came back in the room I was consumed by the smell again. My husband noted all of the cigarette stains on the bathroom counter. I again told the girl at the front desk who gave me 15% off the room price.
Unfortunately, I will likely choose a different hotel brand on the next trip. Non-smoking needs to always be non-smoking.
September 3, 2013
Rated 5.0 out of 5.0 by JanetWid63 Harrisburg Holiday Mini-vaca
I was traveling home to florida with a great deal on my mind. I wasn't sure I should be heading south or north up to Buffalo where my sister was very ill.
I was dog tired following a gruesome mental day and need a quiet resprite to gather my thoughts and prepare for the next day. Your hospitality and the comfort of your location was easy to accept and a pleasure for my weariness.
Thank you for your personnel and emaculate venue.
August 25, 2013
Rated 5.0 out of 5.0 by Annyoakly Pleasantly surprised!
We've only been here twice. It's extremely clean and staff is outstanding and friendly. Rooms are amazingly clean and orderly. I was so surprised. I've been to other hotels and non of them can compare to be quite honest. It's perfect for when we visit our daughter at JMU. I would highly recommend this hotel.
August 21, 2013
Rated 3.0 out of 5.0 by sillyone very noisy overnite - shower curtain blew out of shower by vent, while being used, toilet ran constantly, sink faucet dripped, light was out, etc.
this was our second visit in a week - had complained about two of the above issues, when we returned, got same room, neither had been solved. will not stay there again. we are a priority club long-time member - was told they did not have our reservation, which had been made months ago - finally found. not a good experience.
August 18, 2013
Rated 5.0 out of 5.0 by GoldElite388 Clean, clean, clean.
On a recent 2-week trip, my family and I stayed in 5 different HIEs. This one was the cleanest and most well-run of them all. We were very impressed with the staff and comfort as well. Chris, the manager, was also very helpful in refunding a charge for a room night reservation mistake on my part. Thanks again Chris, great property.
August 15, 2013
Rated 4.0 out of 5.0 by Parissi Fresh and clean
The hotel was very clean and staff very hospitable. Hot fresh coffee always available. The only draw back was the hot tub / spa was not working. Family still enjoyed the pool. Price was a little high but last minute booking was needed.
August 1, 2013
Rated 4.0 out of 5.0 by Bucky456 My stay
Have stayed at this location on my three visits to harrisonburg and was pleased each time
July 25, 2013
Rated 5.0 out of 5.0 by CSC634 Great Experience
Very comfortable bed--that is most important. Very clean hotel, friendly staff and great breakfast. It is what we have come to expect from Holiday Inn Express and we were certainly meeting those expectations, and then some.
July 24, 2013
Rated 5.0 out of 5.0 by JBH68 Vacation
Overall, everything was great. The room was good, the breakfast was good, customer service was good. However, there was a bad rainstorm the night we stayed and we stayed on the third floor. Due to the excess of rain, there was a small leak in our room.
July 17, 2013
Rated 5.0 out of 5.0 by Tiredtraveler13 Tired driver
Room was very nice and the staff were friendly and eager to please. Had one issue with the refrigerator on the return trip but it was addressed immediately and fixed. Overall I would recommend this hotel.
July 17, 2013
Rated 5.0 out of 5.0 by Pattycake1975 Very clean, comfortable, and friendly service also!
Would definitely stay again. The decor is very nice. Extremely clean. Plan to return often.
July 15, 2013
Rated 5.0 out of 5.0 by Debi56 Absolutely wonderful experience!
Staff was friendly and helpful. Rooms were comfortable and clean Great price and amenities.
July 15, 2013
Rated 5.0 out of 5.0 by Ken01 Great Breakfast
I know how important these reviews are...The ladies at Breakfast were the greatest ,answered several questions about the area. Always eye contact. The Front Desk!!!! We were there three nites. and no eye contact all. Five different people on the desk. My wife and myself had to speak first before they would even look up. This is a training issue. Enough.
June 25, 2013
Rated 5.0 out of 5.0 by GARoadWarrior Excellent Customer Service
Lisa at the front desk is a huge asset to the hotel. Great recommendation for a local restaurant for dinner. Listened to her engage with other guest regarding local attractions, museums, and JMU.
June 19, 2013
Rated 5.0 out of 5.0 by Loekie47 good stay
On the road to Washington this hotel is a good en relaxing stay. A nice room and a good breakfast. Friendly employees. The only thing is the swimming pool. The area in the swimming pool is to hot inside, and it is no neccessary when there is a lot of sunshine outside. At that momentwe missed the option to sit outside in the sun.
June 19, 2013