Rated 4.5 out of 5 by 63
Rated 5.0 out of 5.0 by GARoadWarrior Excellent Customer Service
Lisa at the front desk is a huge asset to the hotel. Great recommendation for a local restaurant for dinner. Listened to her engage with other guest regarding local attractions, museums, and JMU.
June 19, 2013
Rated 5.0 out of 5.0 by Loekie47 good stay
On the road to Washington this hotel is a good en relaxing stay. A nice room and a good breakfast. Friendly employees. The only thing is the swimming pool. The area in the swimming pool is to hot inside, and it is no neccessary when there is a lot of sunshine outside. At that momentwe missed the option to sit outside in the sun.
June 19, 2013
Rated 4.0 out of 5.0 by mh66 mh66
An very good place to stay. Staff is very friendly and helpful.
June 16, 2013
Rated 5.0 out of 5.0 by James56 Outstanding staff
After a long drive, my wife and I were tired and ready for dinner. Natasha, the young woman who checked us in at the front desk, offered some suggestions based on our preferences. When I jokingly asked for warm cookies to tide us over, Natasha said that past guests had asked her to bake pre-made cookie dough from the refrigerator section in the grocery. She offered to bake some up if I brought them back after dinner - and if the desk was not too busy. When we returned from a nice dinner (good suggestion) and handed over the cookie dough, several guests were checking in; without a missing a beat Natasha said she would call our room when the cookies were ready.
Within the hour, Natasha called up to our room, and I went down to find a heaping plate of cookies hot from the oven. There's nothing like fresh baked cookies and a hot cup of tea before bed, especially after a long day on the road. Talk about going above and beyond in the customer service department! Well done.
June 12, 2013
Rated 5.0 out of 5.0 by BAM7 Beautiful, extremely clean hotel, rooms, and breakfast was excellent.
I will return to this hotel when traveling on this route again.
June 10, 2013
Rated 5.0 out of 5.0 Very nice stay.
My son and I stayed here because we were visiting JMU the following day. I read a few reviews and I know holiday inns are usually pretty good. The hotel was modern, clean and very comfortable. The bathroom was exceptionally clean. I would definitely recommend staying in the holiday inn. The guy on the desk at arrival was friendly, funny and helpful. The only small downside was that the holiday inn is a couple of miles from JMU and not within walking distance but apart from this I would definitely recommend a stay here.
June 10, 2013
Rated 5.0 out of 5.0 by Alvin1965 A must stay place if you visit
We enjoyed our stay here. The breakfast was fabulous!! The hospitality was second to none.
June 7, 2013
Rated 4.0 out of 5.0 by Distance10 Very pleasant stay.
Good sleep. The world's most incredible shower, so good I had to drag myself out. Clean room. Problmatic parking. There were between five and six large trucks parked across the entire back of the lot and part of the side which made it difficult to securse convenient parking. Before I forget, the check-in clerk needed to switch to decaf. He was pleasant enough but made me nervous.
I would return but if the lot was in the same parked up situation I would stay elsewhere.
June 6, 2013
Rated 5.0 out of 5.0 by Sunshine2p Great stay
Our stay at the Harrisonburg Holliday Inn Express was and ALWAYS is great! The room is always clean, the bed and pillows very comfortable, the staff is always friendly and very accomodating, and the breakfast is more than adequate. We stay at this inn any time we are in the area and would reccommend it to everyone.
May 13, 2013
Rated 5.0 out of 5.0 by lodiedodie Very Clean & Comfortable!
Very friendly staff. I stay in alot of hotel rooms so it is very rare that I am impressed but I was impressed by this room. The Jacuzzi was extremely clean. The bed was incredibly comfortable! Breakfast was not amazing but definitely above average.
April 29, 2013
Rated 5.0 out of 5.0 by Jeanie08 Room
Super clean room ! Housekeepers care about their work.
April 13, 2013
Rated 5.0 out of 5.0 by nman57 Very comfortable beds
This is my 2nd stay here and while not all HI Express have comfortable beds, this one certainly does. The first time I was here I had a jacuzzi room and the jacuzzi was wonderful! If there is any disadvantage to this hotel it would be the location. It is great if you are traveling on I-81, easy on and off, but if you wish to visit downtown Harrisonburg, it is a bit of a drive. Overall tho, I highly recommend this hotel!!
April 4, 2013
Rated 5.0 out of 5.0 by WaterRats Great Value!
We enjoyed our weekend stay at the Harrisonburg Holiday Inn Express. The heated pool was clean and never too crowded even with the many guests at the hotel for the long weekend - as evident by the sometimes empty towel cart at the pool. The very warm hot tub was relaxing and refreshing. The rooms were clean and well kept. I would not say that breakfast was out of this world, but it was a pretty good complimentary breakfast in the hotel lobby with bagel, toast, mini muffin, cinnamon roll, eggs, bacon, sausage, biscuit, gravy, yogurt, etc. The selection was somewhat better on Sunday than on President's Day Monday. The staff was courteous and helpful. The location was convenient for various dining options in Harrisonburg and for the day we spent at Massanutten. This place is newer and with better amenities than the other lodging options nearby. We would definitely stay here again the next time we visit the area!
February 25, 2013
Rated 5.0 out of 5.0 by Vahorseman Comfortable, and Clean
Our experience was in all very good. Bed was very Comfortable, and the Room was very Clean. The Staff and amenities were Great.
How ever, every time someone took a shower, the Noise coming from the Pipes was very Load, and Disturbing. This is not our first stay in a HIEx, but the first with the water pipe noise.
I would still stay and recommend others to stay.
February 15, 2013
Rated 4.0 out of 5.0 by coachdave jacuzzi room
jacuzzi was a great treat. room was clean and staff was very nice. the breakfast and coffee were enjoyable.
February 4, 2013
Rated 5.0 out of 5.0 by Paloma Great Place for the Price
The staff is superb-friendly and helpful. The rooms are always clean, the breakfast is good, the amenities (pool, hot tub, and workout room) are satisfactory. I've stayed here several times in the past, and continue to do so, as I come to this town often.
January 17, 2013
Rated 1.0 out of 5.0 by Jane69 Was it smoking or non-smoking?
Room 326 was our room on Dec.21, 2012. Non-smoking rooms have a symbol that show they are NON-SMOKING. Our room did NOT have that symbol. Upon entering the room we found out why. It smelled very much like it had been smoked in for many years. We were too tired to do anything about it. In the morning we told the two women at the desk that our reservation was for a non-smoking room and what we had was a smoking room and it stunk! They insisted that it was a non-smoking room even checking the computer to verify it. Imagine that! They didn't seem interested in discussing it further. We had more miles to go that day and weren't going to argue. However, we will not be back.
January 8, 2013
Rated 3.0 out of 5.0 by mscrea TV and Wireless Internet no up to par
To have such nice televisions with no HD channels is such a waste. Picture quality is poor and the sound is so controlled that my mother could not heat the TV. The wireless Internet came and went and it took forever to get a web page loaded. So, technology is poor.
I had to call three times to get an answer to arrange for a wakeup call. I let the phone ring and ring, but no answer. This left me to wonder about coverage of the front desk and security.
December 18, 2012
Rated 5.0 out of 5.0 by WayneYonkers Great Place
Really great place to stay. Been stopping here for years.
December 16, 2012
Rated 4.0 out of 5.0 by Denniss Reservations
Let me start by saying that I used Holiday Inn Express on every opportunity I can. I like the consistency on accomodations and have come to rely on it especially if I'm going into an area that I am unfamiliar. However, recently I called the front desk of the Harrisonburg Va facility and while I was giving the person at the front desk my information I was transfered to reservations. I was thinking it was a department within the facility only to find out that it was the Holiday Inn reservation center. Half of the information I had provided I had to repeat. Due to past experiences with the central reservation department I make it a point to look up the specific Holiday Inn's phone number where I need to make reservations and only use the reservation center when I am desperate. Needless to say the transfer that day came as a suprise. I do hope that in the future when a person takes their time to call you direct you give them the respect of taking their reservations. Aside from this incident everything was excellent.
December 13, 2012
Rated 5.0 out of 5.0 by LemQStoopnagel Pleasant staff makes the difference
As anyone who has stayed at a Holiday Inn Express knows the facilities are clean and efficient. One of the most memorable aspects of this recent stay was the pleasant staff.
November 26, 2012
Rated 5.0 out of 5.0 by RockArm Fourth time and still as good as ever
I have enjoyed this hotel many times. The staff has always been pleasant, provided a nice welcome and good restaurant recommendations. The rooms are comfy and everything in working order. Plenty of parking and a real nice hot/cold buffet breakfast.
November 22, 2012
Rated 5.0 out of 5.0 by Olivia Great Getaway
My fiance and I booked a king with a jacuzzi last minute while we were up in the area looking at venues. The room was well kept and staff was definitely one of the more courteous I have encountered. The jacuzzi was actually in the main portion of the bedroom close to the TV which was a nice layout. Overall, I definitely would book it again.
November 16, 2012
Rated 5.0 out of 5.0 by Janet11 Pleasant Visit
Wonderful relaxing time. Hotel had phone issues. Phone rang in our room in the middle of the night. When we called front desk, they said they were receiving calls from other guests experiencing the same issue. Front desk suggested we unplug the phone and assured us we would receive a discount for our inconvenience. We unplugged the phone and were happy. Thank you Holiday Inn Express. We will be back!
October 26, 2012
Rated 4.0 out of 5.0 by alstxi1 nice hotel
Nice place to stay. Clean hotel. I can't say much mor but I'm required to
September 29, 2012