Rated 5.0 out of 5.0 by vborough 2 Star Price - 4 Star quality - 10 Star location
Excellant location in downtown Hartford. The price was very affordable. Room was very comfortable with all the neccessities.
Breakfast was a little on the down side but that was understandable concidering the place was packed on Saturday night due to the George Strait concert a couple blocks down the street. Monday mornings breakfast was great. Priority Club members make a note of this location when visiting Hartford.
March 2, 2013
Rated 3.0 out of 5.0 great room & view - poor breakfast buffet
nineth floor view of bushnell park & state capitol beautiful, room nice
very disappointed with breakfast buffet
we were looking forward to your famous hot cinnamon rolls, but the lady said they have not had any for months - adding insult to injury, the warmer was still there, enpty - also the lady could not keep up: long time without coffee - hope that improves
March 2, 2013
Rated 5.0 out of 5.0 by NY34 Friendly Staff, comfortable beds, clean building.
The entire staff was very friendly. The bed was comfortable. I like that they had both plush and firm pillows. The room was a decent size with a great view of the capital bldg. Only complaints I would have are the bathrooms could use an update and channel selection on the tv was limited.
March 1, 2013
Rated 2.0 out of 5.0 by Ed77 No Breakfast Available & Parking Not Included
This was our first visit to this particular Holiday Inn Express. The location was perfect for visiting the XL Center, however breakfast was suppose to be included and all we got were frozen bagels. This was brought to the attention of the front desk and they weren't concerned. Our rate did not include parking and we were charged $16.00. This is the first time ever I have been charged at a Holiday Innn or Holiday Inn Express to park my car.
February 20, 2013
Rated 1.0 out of 5.0 by Melanie426 My worst hotel experience in several years
I am a frequent traveler for business and pleasure, and as Priority Club member I often stay at Holiday Inn. At this particular location, I experienced the least helpful staff, a room with a non working phone, a second room with a non working phone, a room that the cleaning staff forgot to clean one day, and an unwillingness to make any amends for the terrible experience. Upon checkout I was charge $30 more per night than quoted, and the front desk clerk refused to adjust this. The manager and assistant manager were both away and have still not responded to my messages. I have to say, just fo not stay at this hotel.
February 2, 2013
Rated 5.0 out of 5.0 by Ralf51 Good Location, great view and excellent eats
This hotel is in a great location close to all major expressways. Whether you are going east, west, north or south you are only minutes to an expressway in that direction. The hotel is about 25 minutes from Bradley. If you book a room be sure to ask for a Capital view. That side of the building looks at the Capital and surrounding park which is really beautiful at night when all lit up. There are a couple of fun bars within 2 blocks of the hotel. The best is Black Eye Sally's. If you like blues and BBQ this is the place for you. The food the best southern BBQ north of the WDC. There is usually a cover charge on Friday and Saturday but if you truly are going just to eat just let them know that and they will seat you on the right side of the bar-you can still hear the music just not see the band. I would highly recommend the Burnt Ends-bite size chucks of pork. The fried chicken is great as well and if you really are hungry try Sally's Pig Out-pulled pork, ribs, brisket and fixings. And after you stuff yourself with booze and food take a 2 minute walk back to you comfortable bed at the hotel. It is a great combo!
January 17, 2013
Rated 5.0 out of 5.0 by mestambaugh Staff
You have a amazing staff at this location. They deserve kudo's. One person in perticular stands out in my mind, Tasha. She just has an excellent personality and is so welcoming. LOVE HER! Never let this woman go.
January 6, 2013
Rated 4.0 out of 5.0 by Bill1968 My stay the week of 12/3
Overall, I love the HI Express in downtown Hartford. The front desk staff is always great. I always get a "Capitol View" room and you just can't beat the view of the state capitol looking across Bushnell Park. It's very convenient to the office downtown and a nice walk in the mornings and evenings.
The rooms need more plugs. With laptops, smartphone, razors, etc, it's hard to find enough plugs.
Get better in room coffee makers.
Get better in room radios with a plug for iPhone / iPod to listen to music.
Room cleaning staff is unreliable. Sometimes they forget to wash out the coffee pot, replace the coffee or put up the iron and iron board.
Overall, I like the hotel. Great staff, great location, great value. A few tweaks and they would really be a great hotel!
December 11, 2012
Rated 4.0 out of 5.0 by Gottotravel Beautiful view of State Capital
Beautiful view of State Capital
Close to a few restaurants (Black Eyed Sallys and Hot Tomatos)
November 3, 2012
Rated 1.0 out of 5.0 by cch3 I'm Done
I have been a customer here for several years while my daughter was attending college. I have endured horrific parking, loud parties in the street (where all the guests were moved to the opposite side of the building), parking in a dark underground parking garage with only one exit for pedestrians and traffic, and cafeteria food. I am done. This last visit there was no parking available. No attendant to assist. Once I did get a space, we were advised not to move the car so we had to walk 1/4 mile to the restaurant at 8pm, and bring food back since not everyone could make the long walk. Then at 10pm we called the front desk to report no hot water and were told that some guests were complaining of the same. We were told that help was on the way and to wait an hour. At 11:30pm there was still no hot water, though in the morning everything was back to normal. We were credited $50 for our trouble. This was not a relaxing evening. I plan to locate a hotel outside of Hartford where I can use the car, dine at a table and be served, and enjoy a homemade breakfast.
October 19, 2012