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  • 1 888 HOLIDAY
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About our Hotel

Location: Downtown/City Center

  • Location: Downtown/City Center
  • Closest City: HARTFORD
  • Distance From Hotel: 0.0MI
  • Local time zone: GMT-04:00

Check In: 3:00 PM Check Out: 11:00 AM

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum check-in age: 21
  • Late checkout available

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa



  • Number of Rooms:5
  • Parking
  • Service Animals Allowed



  1. English
  2. Spanish
  3. Russian

Pet Policy

Pet Policy

Only allow service Dogs with Official documentation.



  • Number of parking spaces:100
  • Car Parking Available
  • Self parking is available on-site for $16.00 per night, plus tax.
  • Daily Parking Fee ( 16.00  USD)


Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas



  • Hotel renovated inFebruary 01, 2012
  • Total number of rooms:96
  • Total number of rooms with only one bed:65
  • Total number of rooms with only double beds:31
  • Total number of non-smoking rooms:96
  • Total number of rooms for the physically challenged:5
  • Interior corridor
  • Total number of floors:9

Welcome to the Holiday Inn Express Downtown Hartford . Our hotel is conveniently located in the heart of downtown Hartford, the ”Insurance Capital of the World,” and is easily accessed from I-91 and I-84. We are steps from the Union Station for visitors traveling via bus or train. The hotel is located directly across from Bushnell Park and features views of the Capitol Building. We are also just 14 miles from Bradley International Airport.

At the Holiday Inn Express
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Welcome to the Holiday Inn Express Downtown Hartford . Our hotel is conveniently located in the heart of downtown Hartford, the ”Insurance Capital of the World,” and is easily accessed from I-91 and I-84. We are steps from the Union Station for visitors traveling via bus or train. The hotel is located directly across from Bushnell Park and features views of the Capitol Building. We are also just 14 miles from Bradley International Airport.

At the Holiday Inn Express Hartford Downtown, you will find our guest rooms with all the comforts of home. You can stay connected in our modern business center or with our complimentary easy access, high-speed Internet. For the health conscious, stay in shape in our state-of-the-art fitness center. Guests on the go can start their day right with our complimentary Smart Start® Breakfast featuring our world-famous cinnamon rolls.

Business travelers are sure to enjoy our hotel while visiting the "Insurance Capital." We are in walking distance to many area businesses.

Guests here for leisure will be happy to know we are walking distance to the XL Center, the Bushnell Theater, Connecticut Convention Center and many award winning restaurants.

Whether you are traveling on business or pleasure, Stay Smart® at the Holiday Inn Express, Hartford Downtown where our staff will be sure to exceed your expectations.

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Guest Reviews

Rated 4.0 out of 5 by 130 reviewers.
Rated 5.0 out of 5.0 by My son's wedding weekend Great weekend for our family and friends... Great facility, great staff, great time... Thoroughly enjoyed the place and the time! August 13, 2014
Rated 3.0 out of 5.0 by Renovate PLEASE This facility desperately needs to be renovated. Crowne Plaza is a fine establishment and this facility diminishes that reputation. Please invest in renovating your facility - everyone does so a few times in 30 years. People should not have anxiety having to stay here and sleep with the light on. Although it is probably clean the old furniture and design makes it seem more motelish. August 13, 2014
Rated 5.0 out of 5.0 by Quiet and comfy Crowne Plaza Cromwell is where we go for R & R and the beds will provide you with an amazing night or day's rest. We stay on the executive level and it is very cost efficient and super quiet. During the weekdays the concierge room provides snacks and a private lounge, something we will need to try the next time work schedules permit. The breakfast buffet is superb and can be often acquired upon booking for 10 dollars per couple! The staff at the restaurant, the hotel upkeep staff and front desk really make you feel that they like what they do and want to provide a pleasant service. I would like to mention that i did have a stay that was not up to par, my room was not what i had booked. General manager Steve not only personally called me back, made sure i got my correct stay, apologized, and sounded like he meant it. Followed up via email...Sounds like this organization has some class. August 11, 2014
Rated 5.0 out of 5.0 by Beautiful hotel, friendly staff I stayed for one night, had a very comfortable king bed, staff was very helpful. August 6, 2014
Rated 4.0 out of 5.0 by Hotel Stay My hotel experience was pleasant and the staff was friendly. I personally found nothing to complain about with this facility. August 6, 2014
Rated 4.0 out of 5.0 by Stay at Cromwell Good Stay, Restaurant may not be working well. Reception and staff were great. Great pool ! August 6, 2014
Rated 4.0 out of 5.0 by beautiful lobby ok room room was a little outdated but all in all stay was nice. room was dark and a/c worked GREAT! August 6, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Very friendly staff, room was clean and comfortable. Hotel grounds kept neat and fresh. August 5, 2014
Rated 4.0 out of 5.0 by Great Staff and Clean From the time of checking in until the time I checked out, I received wonderful service. I had a meeting the next day that would run after check out time of 11am and they were really nice about giving me a late check out. the pool was so clean and warm and they had a nice little restaurant on site. I loved it. August 1, 2014
Rated 5.0 out of 5.0 A great Home away from Home I have been staying here consecutively for the past 3 years in the month of July. I highly recommend this Hotel July 30, 2014
Rated 4.0 out of 5.0 by Nothing Special Once the dazzling lobby is out of sight, the rooms are ho-hum. Desk staff seemed as if they had something better to do. I'll probably stay here again when I'm in the area, but I wouldn't drive out of my way to do so. July 30, 2014
Rated 1.0 out of 5.0 by Hair Today, Gone Tomorrow Outdated hotel. PINK, PINK, PINK bathroom. HAIR, HAIR, HAIR all over the bathroom. Would not repeat this stay. Would not recommend staying unless you don't mind the hair. July 29, 2014
Rated 4.0 out of 5.0 by Great service and food. Outdated decor. The staff was very friendly and helpful. The catered food for our event was great! The restaurant food was okay. The hotel decor is outdated. Where is the front door? Bathrooms are tiny, even for normal size people. Room felt humid, like the AC was unable to dehumidify. Mattress was just okay, not great. July 24, 2014
Rated 2.0 out of 5.0 by Too dated! Old room. Paint peeling. Noisy air conditioner! Poor mattress! Great staff ! July 22, 2014
Rated 5.0 out of 5.0 by Convention events Worked out well as a Convention hosting venue. for our organizations Annual event, No issues with the Event rooms, worked out well. July 17, 2014
Rated 3.0 out of 5.0 by The Prioirty Card The Priority Card Is a joke to this staff. I would have thought that the Breakfast Buffet would be offered. It was not. We had to go off property every AM to get a good meal. That is poor on your part. What is the Priority Card for anyway. Pleas do not respond to this review. Thanks. July 16, 2014
Rated 5.0 out of 5.0 by Helpful and Friendly Staff The staff was very helpful and friendly. Good Food. July 16, 2014
Rated 4.0 out of 5.0 by Great place for a conference Both business staff and hotel staff were gracious and accommodating. July 16, 2014
Rated 5.0 out of 5.0 by Happy The best part was the happy employees. The dining room was a pleasure. July 15, 2014
Rated 4.0 out of 5.0 by staff and mgt make the difference we've stayed here about 12 times in the past year - and keep coming back because the staff and management make sure that you are well taken care of - if there's a problem, they fix it immediately and make sure you are satisfied with the outcome. It's a comfortable hotel, with good common areas - room is quiet - outside noise does not interfere - pricing is competitive for the area -and they offer promotions from time - time that make it even more attractive - easy access to major roadways... what more could you ask? July 14, 2014
Rated 2.0 out of 5.0 by No hot water I called down to the front desk to ask why we did not have hot water and they said that they would send someone up. That someone never showed up. I went to the front desk to check out and asked about it and they said that they were replacing parts of the boiler. I guess it wasn't necessary to tell me that before we checked in or maybe they could have done something else to make up for the inconvenience. July 10, 2014
Rated 5.0 out of 5.0 by Lovely experience Our Crowne Plaza three-night visit was positive in every way. Our room was spacious, clean, and well designed. This was by far the quietest hotel I've ever been in. The fitness center was great and the pool very nice as well. We enjoyed the conference room and the efforts to make sure we had coffee and other food needs provided. A good memory all around. July 9, 2014
Rated 4.0 out of 5.0 by June Conference The hotel seems to be newly refurbished. It is a pleasant place to stay. And, the staff were wonderful. The only problem we had was with the A/C, a relatively minor issue. Good news is that it provided white noise. Bad news is it did not shut off. July 8, 2014
Rated 5.0 out of 5.0 by Friendly staff Great experience very polite staff. Rooms were clean and clean. Wake up call - breakfast at hotel was excellent. Nice facility. July 6, 2014
Rated 5.0 out of 5.0 by Excellant Service My stay at this hotel encountered a wonderful and friendly staff. The guest room was so comfortable and quiet, a place to relax, unwind and prepare for the next day. It was so much like home. July 3, 2014
Rated 3.0 out of 5.0 by Room and fitness center needs to be updated Convenient location had the amenities of bar/lounge, restaurant, fitness center and pool. however...fitness center badly in need of upgrading and equipment tuned rooms were ok but rugs had musty smell YMMV July 3, 2014
Rated 5.0 out of 5.0 by Pleasant experience We recently attended a conference at this facility and were quite pleased with the overall experience. The conference was most enjoyable, and the facility itself was most accommodating. Staff were attentive, and always addressed our issues. We stayed Wednesday thru Saturday morning. The food service provided by the Hotel was excellent and reasonably priced as well. From the time we checked in to the time we checked out, we never left the facility. The onsite restaurant provided excellent food, a good selection, all at reasonable prices. The service of the restaurant staff was most impressive; even the chef's came out to the dining area to ensure the food that was prepared and served met the customers expectations. I would highly recommend staying at this facility if you are travelling in the area. July 2, 2014
Rated 5.0 out of 5.0 by Friendly, hospitable staff The staff was extremely friendly and hospitable. The room was clean and in order. However the chair seemed out of place and took up too much room. It was situated near the air conditioner unit which made it difficult to reach the temperature controls. The food in the restaurant was excellent and prices were fair. The servers sometimes took a while to get back to you with and item due to the abundance of patrons. Overall, I would stay here again. July 2, 2014
Rated 5.0 out of 5.0 by Building The outside of the building needs to be remodeled. It is in real bad shape. The inside is beautiful and well maintained. The a/c was having problems with condensation in the lobby ceiling area and restaurant ceiling area. All the staff did a great in performing their assigned duties. I would recommend this hotel to other friends of mind. All the needs of the ignite conference where met. July 2, 2014
Rated 4.0 out of 5.0 by Overall good experience I read reviews prior to my stay. The small size of the room and bathroom were well founded, but what can you do? BUT the staff was great in every way. I was impressed by their sense of concern and efficiency of service. Cleanliness was evident at all levels. The restaurant was surprising good in terms of food quality, service and value. I thought the internet connection was slow and unreliable (at least for me). This is one area that might need an upgrade. Overall it was a really good experience. July 2, 2014
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