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Rated 4.5 out of 5 by 77 reviewers.
Rated 5.0 out of 5.0 by Excellent Service The staff when we checked in made you feel very welcomed. They were very courteous and friendly. November 27, 2013
Rated 5.0 out of 5.0 by Reasonably priced, clean, great service The room was reasonably priced and clean. The room had two tv's and the bed was very comfy. I was staying with a bunch of cheerleaders and the rooms were suprisingly quiet. Loved the breakfast! November 27, 2013
Rated 5.0 out of 5.0 by Visitor on a blistery cold night The young woman at the front desk was outstanding, off the charts friendly and helpful - to me and to everyone else I saw coming to her for help. The person I was waiting to join up with was over 3 hours late and the front desk staff was fun, resourceful, fast, thorough - just lovely. The place is spotless, quiet, comfortable, right next to a chowder house and close to everything we wanted to do in Hartford. We hope to visit again soon! November 27, 2013
Rated 3.0 out of 5.0 by Average experience I arrived when it was dark out (8pm) - the surroundings seemed industrial and left me with little desire to want to leave my room once I checked in. After getting into my room, the heat was on so high that it read 82 degrees. Fortunately the air kicked in quick and the room returned to a normal temperature quickly. When I awoke in the morning, I felt like my impression of the area was worse than the reality. Breakfast was something I wish I skipped (worse than hospital food). When I checked out and turned in my keys, I said,"Thank you and have a great day" to the person at the front desk and received absolutely no reply or acknowledgement other than that she looked up. I wouldn't normally complain, but the night before I stayed at a Holiday Inn Express in Hadley, MA (Amherst) and it was an amazing experience with wonderful staff that made it feel like a world class experience. The comparison between the 2 experiences was night and day. November 25, 2013
Rated 4.0 out of 5.0 by What's that smell? As I entered the hotel several nights I was met by an aroma that can only be described a sewer gas. The smell diminished once I got in my room but it took awhile for me to get it out of my nose. I was informed by a cab driver that we were across from the sewage treatment plant and they burned off sludge at night. Might recommend a new front door system with a double set of doors to keep the wind from carrying everything in through the 1st level. Room was clean and comfortable. Our shuttle driver was awesome!! November 20, 2013
Rated 4.0 out of 5.0 by Just fine! I stayed here for a conference in Hartford. The staff was VERY helpful. In room microwave, fridge made stay easy. Bed was good. Heating unit had mildew smell, made the room smell like a bad swimming pool. The hotel shuttle was good to get to and from convention center. There was one restaurant within walking distance, but nothing else but small airfield, gas stations and an "adult novelty" store nearby. Breakfast was plentiful -- though eggs and meats were microwaved. Coffee always available, as were yummy cookies. November 20, 2013
Rated 5.0 out of 5.0 by Great location; pleasantly satisfied with stay I found the amenities in the hotel room at the Holiday Inn Express (two giant tv's, fridge, microwave, hair dryer, iron) better than at an upscale Marriott in Chicago! Very pleased with my stay and thanks to the friendliness of all staff members. November 19, 2013
Rated 2.0 out of 5.0 by Room not cleaned...long waits for the shuttle Staying here might be okay for the typical traveler....but it isn't a convenient location for someone needing access to the convention center. There was a shuttle, but the pick-up point at the convention center seemed to change daily, so after spending 40 minutes waiting at the wrong shuttle location.....we were VERY unhappy to come back and discover that our room had never been serviced that day---unmade beds, no clean towels....but the room tip had been removed from the nightstand! November 19, 2013
Rated 4.0 out of 5.0 by Great staff Hotel is a bit away from center but fortunately hotel offers a shuttle service into town November 18, 2013
Rated 5.0 out of 5.0 by Stitches East I am a repeat customer, having stayed here for last year's show. I fully intend to stay here next year as well! Wonderful shuttle service to the Convention Center made getting in and out of the city easy. All of the staff was extremely pleasant and helpful. November 13, 2013
Rated 5.0 out of 5.0 by Staff and Service The lobby staff was friendly and took their time checking us in to the hotel. We didn't feel rushed despite a hugh group that also was checking in. Thank you Myrna for your walm welcome. The room was very clean....two TVs! The shower worked great..lots of hot water. Our second visit to this hotel this year. Also, great restaurant within walking distance - U.S.S. Chowder Pot. November 8, 2013
Rated 5.0 out of 5.0 by Great rooms loved the shuttle bus to Civic Center I booked rooms for 20 women from our church Amazing Grace in New York. We attended the Women of Faith Convention, The rooms were ready on time and having a shuttle bus to take us was an unexpected bonus. We stayed there for the 2012 convention as well as the 2013 one. I am looking forward to reserving the same rooms for the 2014 convention. Nancy November 7, 2013
Rated 5.0 out of 5.0 by excellent enjoyed very much our stay on our way to the north November 5, 2013
Rated 4.0 out of 5.0 by Facing a hospital stay We live 1 hour away so decided to stay at this hotel because my husband had to be at St Francis hospital at 5 am for surgery. I made the reservation with a AAA discount but when we arrived we mentioned that we were going to miss breakfast because of his surgery. The very friendly receptionist automatically gave us another discount because of their hotel poilicy. She made a very stressful time a little more pleasant because of her kindness. The room was spacious with a couch and 2 TV's. I would recommend everyone to stay here prior to Hartford area surgery and avoid the stress of big city traffic. November 3, 2013
Rated 5.0 out of 5.0 by Excellent Staff The staff at this hotel is excellent! There are many choices in the area, some more convenient than this location, however I will drive a little further and stay here because of the staff. November 3, 2013
Rated 4.0 out of 5.0 by Hartford Conf Center The staff here was supurb and I enjoyed the location, it's right next door to one of my favorite seafood restaurants in Hartford. They treated my pet like the king he is and he also enjoyed his stay. The only observation I have are the beds....they have what I call a crib bed...there's absolutely no pillow top to them what so ever an often remind me of the mattress' put into cribs for children with no pillow so they don't smother. After a few nights on this thing I'm ready to move on :) October 29, 2013
Rated 3.0 out of 5.0 by Entrance and room OK, everything in between is sub-par Access to the entrance and the entrance and lobby are fine and the room itself was nice but for some dirtiness evident in the carpet. But the after leaving the lobby it was more than evident that this is a propped up old Holiday Inn. The hallway carpets are smelly and dirty the the elevator was awful - dirty, smelly, and beat-up. October 28, 2013
Rated 4.0 out of 5.0 by very GOOD BED AND ROOM BUT...We had a terrible noise in our bathroom and also in the corridor (ventilators or something), that's why I rated some points low! Could not relax and almost not sleep even with auditive protection. But ... I got a reduction on the room price and that was a fair reaction of the hotel staff! Furthermore the hotel is very good, with another room top! October 20, 2013
Rated 5.0 out of 5.0 by Always a pleasure My daughter attends the University of Hartford, so I stay here a few times a year when visiting. Always clean and comfortable. The staff is always helpful and willing to go that extra mile to make your stay like home. Highly recommended. October 16, 2013
Rated 5.0 out of 5.0 by Friendly people, comfortable bed Every employee I spoke with was more than helpful. I am not used to encountering helpful and polite people at every turn. I wish it was the norm everywhere. The shuttle to and from the start line of the race was prompt and they even had snacks for us on the return trip. Great service! October 15, 2013
Rated 2.0 out of 5.0 by Poor condition of room After setting the shower to the temperature I wanted it suddenly turned icy cold. When I adjusted it slightly, it was scalding hot. Got the cold water treatment every time we showered. The remote didn't work, so the front desk gave us a replacement. That didn't work by the morning of the second day. When the fan came on it made a lot of noise. On and off all night. What was the terrible banging sound in the hallway at 9:00 am on Sunday?? Plastic taste to the cinnamon buns. Rubbery egg products. The staff had been the highlight of our other stays. This time they seemed pretty grumpy. New management?? October 8, 2013
Rated 5.0 out of 5.0 by Ease of Business The hotel was located far enough away from the airport to create a more leisure experience, yet close enough to the interstate to travel either way for business. The staff was more than accommidating. September 20, 2013
Rated 1.0 out of 5.0 by Beds were good but never received my wake up call Breakfast was horrible. It was crowded because there was no food available. Things they were out of - eggs pancakes sausage bacon orange juice butter plastic silverware plus garbage can was overflowing. I was there for 45 min while numerous guests complained before food was brought out September 4, 2013
Rated 4.0 out of 5.0 by Good place to stay if visiting at U of Hartford Typical Holiday Inn Express property. Special rate for those visiting the University of Hartford. The area is not that great, but plenty of parking. Inside the bathrooms and beds are nice and comfortable. The sofas and chairs could use some updating. September 3, 2013
Rated 5.0 out of 5.0 by Wonderful Customer Service...A Great Stay for the Night..Clean and Confortable Bed. Enjoyed our stay overnight... with my family...We had two comfortable Queen size Beds. I would highly recommend the accommodations....I requested a refrigerator and a microwave. They brought both of them to my room with no extra charge. Thank you again for your Great Service and the Delicious pancakes & eggs we had in the morning. September 2, 2013
Rated 2.0 out of 5.0 by Not a good experience this trip I have stayed here before no problem before, however this time upon entering my junior suite I immediately noticed the room smelled very mildewy and by the time I checked out two days later I was sick enough for my PCP to send me to CVS for over the counter medicine. I suspect it was from the AC which gave off a smell when on and also affected another member of my party in a different room when his ac was on. September 2, 2013
Rated 5.0 out of 5.0 by Excellent as always ! Excellent as always ! Great accommodations, friendly staff and good food ! August 27, 2013
Rated 5.0 out of 5.0 by excellent staff & comfy room perfect place to rest, close to campus and we just love it. All the staff is so helpful when you call. I will be back in October! August 27, 2013
Rated 5.0 out of 5.0 by Excellent Stay My stay was excellent. The rooms were clean. The swimming pool & jacuzzi were heated (Awesome). The breakfast was very delicious. I would definitely recommend this property. August 27, 2013
Rated 5.0 out of 5.0 by Clean and comfortable Very nice stay! We were attending a concert at the nearby Comcast Theater and found the experience to be wonderful. The facility is right off the highway and the room was clean and comfortable. August 16, 2013
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