Rated 4.5 out of 5 by 70
Rated 2.0 out of 5.0 by Librarylady308 Room not cleaned...long waits for the shuttle
Staying here might be okay for the typical traveler....but it isn't a convenient location for someone needing access to the convention center. There was a shuttle, but the pick-up point at the convention center seemed to change daily, so after spending 40 minutes waiting at the wrong shuttle location.....we were VERY unhappy to come back and discover that our room had never been serviced that day---unmade beds, no clean towels....but the room tip had been removed from the nightstand!
November 19, 2013
Rated 4.0 out of 5.0 by Ms76 Great staff
Hotel is a bit away from center but fortunately hotel offers a shuttle service into town
November 18, 2013
Rated 5.0 out of 5.0 by mmmaine Stitches East
I am a repeat customer, having stayed here for last year's show. I fully intend to stay here next year as well! Wonderful shuttle service to the Convention Center made getting in and out of the city easy. All of the staff was extremely pleasant and helpful.
November 13, 2013
Rated 5.0 out of 5.0 by Ruth46 Staff and Service
The lobby staff was friendly and took their time checking us in to the hotel. We didn't feel rushed despite a hugh group that also was checking in. Thank you Myrna for your walm welcome.
The room was very clean....two TVs! The shower worked
great..lots of hot water. Our second visit to this hotel this year.
Also, great restaurant within walking distance - U.S.S. Chowder Pot.
November 8, 2013
Rated 5.0 out of 5.0 by Nancy910 Great rooms loved the shuttle bus to Civic Center
I booked rooms for 20 women from our church Amazing Grace in New York. We attended the Women of Faith Convention, The rooms were ready on time and having a shuttle bus to take us was an unexpected bonus. We stayed there for the 2012 convention as well as the 2013 one. I am looking forward to reserving the same rooms for the 2014 convention.
November 7, 2013
Rated 5.0 out of 5.0 by rr100 excellent
enjoyed very much our stay
on our way to the north
November 5, 2013
Rated 4.0 out of 5.0 by billybruno Facing a hospital stay
We live 1 hour away so decided to stay at this hotel because my husband had to be at St Francis hospital at 5 am for surgery. I made the reservation with a AAA discount but when we arrived we mentioned that we were going to miss breakfast because of his surgery. The very friendly receptionist automatically gave us another discount because of their hotel poilicy. She made a very stressful time a little more pleasant because of her kindness. The room was spacious with a couch and 2 TV's. I would recommend everyone to stay here prior to Hartford area surgery and avoid the stress of big city traffic.
November 3, 2013
Rated 5.0 out of 5.0 by MrGee2 Excellent Staff
The staff at this hotel is excellent! There are many choices in the area, some more convenient than this location, however I will drive a little further and stay here because of the staff.
November 3, 2013
Rated 4.0 out of 5.0 by Tru12 Hartford Conf Center
The staff here was supurb and I enjoyed the location, it's right next door to one of my favorite seafood restaurants in Hartford. They treated my pet like the king he is and he also enjoyed his stay.
The only observation I have are the beds....they have what I call a crib bed...there's absolutely no pillow top to them what so ever an often remind me of the mattress' put into cribs for children with no pillow so they don't smother. After a few nights on this thing I'm ready to move on :)
October 29, 2013
Rated 3.0 out of 5.0 by TWSOKC Entrance and room OK, everything in between is sub-par
Access to the entrance and the entrance and lobby are fine and the room itself was nice but for some dirtiness evident in the carpet.
But the after leaving the lobby it was more than evident that this is a propped up old Holiday Inn. The hallway carpets are smelly and dirty the the elevator was awful - dirty, smelly, and beat-up.
October 28, 2013
Rated 4.0 out of 5.0 by lieveke very GOOD BED AND ROOM
BUT...We had a terrible noise in our bathroom and also in the corridor (ventilators or something), that's why I rated some points low! Could not relax and almost not sleep even with auditive protection.
But ... I got a reduction on the room price and that was a fair reaction of the hotel staff!
Furthermore the hotel is very good, with another room top!
October 20, 2013
Rated 5.0 out of 5.0 by wingl22 Always a pleasure
My daughter attends the University of Hartford, so I stay here a few times a year when visiting. Always clean and comfortable. The staff is always helpful and willing to go that extra mile to make your stay like home. Highly recommended.
October 16, 2013
Rated 5.0 out of 5.0 by SuperJen Friendly people, comfortable bed
Every employee I spoke with was more than helpful.
I am not used to encountering helpful and polite people at every turn. I wish it was the norm everywhere.
The shuttle to and from the start line of the race was prompt and they even had snacks for us on the return trip.
October 15, 2013
Rated 2.0 out of 5.0 by LaMama Poor condition of room
After setting the shower to the temperature I wanted it suddenly turned icy cold. When I adjusted it slightly, it was scalding hot. Got the cold water treatment every time we showered.
The remote didn't work, so the front desk gave us a replacement. That didn't work by the morning of the second day.
When the fan came on it made a lot of noise. On and off all night.
What was the terrible banging sound in the hallway at 9:00 am on Sunday??
Plastic taste to the cinnamon buns. Rubbery egg products.
The staff had been the highlight of our other stays. This time they seemed pretty grumpy. New management??
October 8, 2013
Rated 5.0 out of 5.0 by Traveler83 Ease of Business
The hotel was located far enough away from the airport to create a more leisure experience, yet close enough to the interstate to travel either way for business. The staff was more than accommidating.
September 20, 2013
Rated 1.0 out of 5.0 by James13 Beds were good but never received my wake up call
Breakfast was horrible. It was crowded because there was no food available. Things they were out of - eggs pancakes sausage bacon orange juice butter plastic silverware plus garbage can was overflowing. I was there for 45 min while numerous guests complained before food was brought out
September 4, 2013
Rated 4.0 out of 5.0 by kmyoung Good place to stay if visiting at U of Hartford
Typical Holiday Inn Express property. Special rate for those visiting the University of Hartford. The area is not that great, but plenty of parking. Inside the bathrooms and beds are nice and comfortable. The sofas and chairs could use some updating.
September 3, 2013
Rated 5.0 out of 5.0 by ritahair Wonderful Customer Service...A Great Stay for the Night..Clean and Confortable Bed.
Enjoyed our stay overnight... with my family...We had two comfortable Queen size Beds. I would highly recommend the accommodations....I requested a refrigerator and a microwave. They brought both of them to my room with no extra charge. Thank you again for your Great Service and the Delicious pancakes & eggs we had in the morning.
September 2, 2013
Rated 2.0 out of 5.0 by WLP1959 Not a good experience this trip
I have stayed here before no problem before, however this time upon entering my junior suite I immediately noticed the room smelled very mildewy and by the time I checked out two days later I was sick enough for my PCP to send me to CVS for over the counter medicine.
I suspect it was from the AC which gave off a smell when on and also affected another member of my party in a different room when his ac was on.
September 2, 2013
Rated 5.0 out of 5.0 by kwhollywood Excellent as always !
Excellent as always ! Great accommodations, friendly staff and good food !
August 27, 2013
Rated 5.0 out of 5.0 by ilovepyrs excellent staff & comfy room
perfect place to rest, close to campus and we just love it. All the staff is so helpful when you call. I will be back in October!
August 27, 2013
Rated 5.0 out of 5.0 by ELPRudy Excellent Stay
My stay was excellent. The rooms were clean. The swimming pool & jacuzzi were heated (Awesome). The breakfast was very delicious. I would definitely recommend this property.
August 27, 2013
Rated 5.0 out of 5.0 by yogawoman57 Clean and comfortable
Very nice stay! We were attending a concert at the nearby Comcast Theater and found the experience to be wonderful. The facility is right off the highway and the room was clean and comfortable.
August 16, 2013
Rated 5.0 out of 5.0 by Cinderella12 Absolutely loved everything
My husband and I stayed there for our 19th wedding anniversary get away. And we had such a great time, the room was clean, it was quiet and comfortable. And the staff was friendly and generous. We will be visiting again
August 14, 2013
Rated 5.0 out of 5.0 by Cinderella12 Absolutely love everything
I went there for my husband and I 19th year anniversary, and the staff was very polite and generous, the rooms where very clean and comfortable. We will be visiting again, we enjoyed our stay
August 14, 2013
Rated 3.0 out of 5.0 by doug4 Older Motel but Great staff!!!
Our 4 night stay could have been better. The staff and service was second to none here! It could have been a very different stay if it were not for the excellent staff and maid service. The location was centrally located for our stay to visit most corners of Connecticut from Kent, Danbury, Woodstock, Grenwich, Willimantic and even Stonington and Mystic.
August 11, 2013
Rated 3.0 out of 5.0 by SYRMOM Nothing to write home about........
We had wedding party guests stay on our floor. They decided to continue the party from 3am-4:30am. Needless to say, they kept us up for the entire time. We called down to the desk and they said they would take care of it. Either they didn't bother or the guests were rude enough not to care.
Breakfast room was crowded, also.
Hot tub was only running very cold water.
Gentleman at front desk was very pleasant as we checked in but did not recognize us as priority club members or have any goodie bags as we have grown to expect from other Holiday Inn Express hotels.
Had to drive 5 miles to an Olive Garden and our GPS took us through not the best neighborhoods on the way back.
Okay hotel but not up to par with the others in the HIE chain.
August 4, 2013
Rated 5.0 out of 5.0 by Jeblefty Best hotel value in Hartford
This Holiday Inn Express is located in a convenient location, within walking distance of a great seafood restaurant, and the hotel staff goes out of their way to be helpful.
July 21, 2013
Rated 5.0 out of 5.0 by Jean64111 good value
I ended up at this property unexpected, but it was a nice surprise, It does sit on the outside of Hartford, with a shuttle service provided to the downtown area , including to & from train station. The good. 1) A restaurant/ bar is within walking distance as well as two convenient stores if traveling without vehicle 2) The rooms are large with small couch provided, 3) Breakfast bar is free with some fairly healthy choices. 4) Exercise room was clean with good working cardio & free weights. 5) Parking is free. 6) Refrigerators are not standard in the rooms , but they are available.
The bad; location can be confusing if you don't know the area.
July 21, 2013
Rated 5.0 out of 5.0 by musicbylittlewink Great Service and Pleasant Staff
The room was clean and was up to our standards. Asked for something and the staff got it for us within minutes. The staff was very pleasant and answered all the questions we had about things. It was our first time staying there and will be staying there from now on when we go to Connecticut to visit our daughter who is in college there.
July 19, 2013