Rated 4.5 out of 5 by 70
Rated 5.0 out of 5.0 by MrGee2 Excellent Staff
The people at this hotel are excellent. Need I say more, they are friendly, warm, helpful, and make you feel welcome.
July 16, 2013
Rated 5.0 out of 5.0 by DB0701 Great Service and location
Staff at this Holiday Inn Express very friendly and accommodating. Breakfast was top notch with "make your own pancakes" and personable staff. Room was very clean. Location off of I-84 and I-91 made for easy access. Would definitely stay at hotel again!
July 11, 2013
Rated 5.0 out of 5.0 by happies Mr..& Mrs R.Grayson
Having stayed at your facility a number of times We are always pleased to return to this friendly almost like home atmosphere.
All of your staff seems to go out of their way to be as friendly as they can be and the cleanliness and orderliness of your rooms assures us of a well managed facility.
Best of luck you are most highly recomended
July 7, 2013
Rated 5.0 out of 5.0 by red333 safe & relaxing
1st time ever staying away alone and felt very safe and relaxed from the start. The stay had lots of x-tra ammenities I did not expect. Very clean & comfortable, great nights sleep.
July 7, 2013
Rated 4.0 out of 5.0 by jdn1205 Great Hotel
I've stayed before and it is still a great hotel. Great room. I would stay again the next time I visit CT.
July 6, 2013
Rated 5.0 out of 5.0 by wgoff May 28-31 Stay
I have stayed at this location numerous times the past couple of years. The service and accommodations were/was great. This past stay, I fell ill and the staff went out of their way to ensure that I got to a clinic and pharmacy for proper care. I sincerely appreciate their efforts and highly recommend this hotel to all travelers.
June 5, 2013
Rated 5.0 out of 5.0 by shops Soccer Tournament
We were there with a team of high school soccer players for a tournament, the hotel was packed with soccer players of all ages. The women working at the front desk could not have been any nicer, accommodating and patient! I gave the breakfast an average rating because microwaved scrambled eggs, sausage and bacon just taste awful. Everything else for breakfast was fine. My bed was really comfortable and being able to control the room temperature a plus as the weather was up and down all weekend. Overall, for the money, a great stay.
May 31, 2013
Rated 5.0 out of 5.0 by HBLB Great value and location
This hotel was clean. Staff was friendly. We were recognized as priority guests and given water and a choice of a snack. Nice touch. Room (queen suite) was clean and quite. The only problem was the shower had not been cleaned from the last guest. Hair and shampoo left. We cleaned it ourselves. Hopefully this was just a one time oversight. Breakfast was the standard with enough choices for almost anyone. The attendant was not very observant as eggs and sausage trays stayed empty the entire time we ate breakfast, about 15 minutes. I would recommend this hotel. Access was easy.
May 21, 2013
Rated 5.0 out of 5.0 by jbrob NIce place with super staff
This was my second stay and I was not disappointed. The caring attitude of the people on my first visit brought me back. The people work around my schedule to clean my room and are always helpful. The breakfast is always slightly different so the offerings do not become mundane. The person running the breakfast is fast and efficient and often asks if I need anything not out.
May 20, 2013
Rated 4.0 out of 5.0 by Jamal40 Comfortable bed and good service
I had a comfortable stay at the Hotel and the service was good. Thanks Holiday Inn!
April 24, 2013
Rated 5.0 out of 5.0 by Nanna3 Top Notch
Everything was clean and comfortable, All of the staff were friendly, helpful and charming. We would (and probably wiill) stay there again when visiting Hartford.
April 23, 2013
Rated 4.0 out of 5.0 by PolyBOTs Good stay: Trinity Robot Contest Weekend
Accommodations were clean and comfortable with adequate privacy and space. Have stayed here 3 years in a row and will continue to book here.
The hotel internet (WiFi) didn't work well for most of my group which constituted about 15 people.
April 16, 2013
Rated 5.0 out of 5.0 by Jayesh Loved it!
My stay here was very comfortable. I extended my stay for the subsequent weeks.
The only comment I have is I would prefer staying at upper floors.
April 13, 2013
Rated 5.0 out of 5.0 by ViJa 2 great rooms - King room especially
I had reservations to 2 rooms at this location. Both met or exceeded our expectations. We have never stayed overnight in Hartford but if we do again, it will be here.
The mattress we slept on in out King suite was one of the most comfortable if not the most comfortable we have ever slept on.
The recommended restaurant next door was very good, too.
March 23, 2013
Rated 4.0 out of 5.0 by Traveler83 Friendly staff
I was astounded at how many times the staff asked how I was doing and the comfort of my stay. They even helped with directions and locations of different businesses I needed to find.
March 22, 2013
Rated 5.0 out of 5.0 by gl2013 Stop at this one!!
Having had a miserable experience at the Downtown Hartford Holiday Inn Express, we went to the other end of the spectrum and had a most wonderful experience at this one. The staff was awesome, the accommodations were more that expected, and we'd definitely stay there if and when we are ever in the Hartford area again.
March 19, 2013
Rated 5.0 out of 5.0 by Gram4 Very welcoming staff
Arriving very tired at 9 PM the gentleman at the reception desk couldn't have been nicer. Our cats were also able to stay with us, a real plus. I was very impressed with the desk clerk.
March 18, 2013
Rated 5.0 out of 5.0 by RUKazoo Excellent choice!
We usually stay at the downtown Holiday Inn Express for the Big East Tournament but decided to try your property this year. It was a great choice! The staff was personable and helpful, the free shuttle service to downtown was excellent, and the rooms were bigger than the other property. We would definitely stay here in the future!
March 16, 2013
Rated 5.0 out of 5.0 by StephY222 Everything was great!
The room was spacious with lots of extras (small fridge, microwave, 2 tvs, couch, iron, hair dryer). The bed was super comfy (and I was 7 months pregnant!) Staff was friendly and helpful in finding a restaurant in the area that we might enjoy. Breakfast was delicious with lots of choices. I would definitely stay there again.
March 3, 2013
Rated 5.0 out of 5.0 by UMLRiverhawk1 Great Hotel!
Perfect hotel, great rooms, service was outstanding. Stayed for night, was what we needed. Would definitely stay here again. A+++++
March 1, 2013
Rated 4.0 out of 5.0 by TravelerChris Great Value near downtown
This is a well-kept Holiday Inn Express with everything you expect. The rooms are clean and spacious. The breakfast is typical. The halls are clean. The reception staff is friendly. The only negative is that it is in a slightly seedy corner near the small Brainard airport. However, parking is free and it is a very short drive (3 minutes) up I-91 to downtown. The price is lower than the HI Express on Asylum Street (and you pay for parking there.) If you are in Hartford strictly for business or are on a modest family budget, I recommend this place.
February 26, 2013
Rated 3.0 out of 5.0 by Charlie113 Cold snap
I stay at this property somewhat regularly on business and always have had excellent experiences.
However my last visit was during a recent deep freeze and out side temperatures were in the teens and lower twenties. It seemed as though the bathroom vent was directly connected to the outside and the cold air flowed into the room like air conditioning. The staff ( shuttle driver) heeded our call and attempted to block the vent. the first attempt lasted one night and upon return to the room the next evening the frigid air was again entering the room. I called for service and when the (now a maintenance employee) asked if we'd prefer another room, we declined. The vent was again blocked with cardboard and masking tape and that lasted for the rest of our stay.
I would not hold this against the HI as it was extreme weather and they made good attempts to satisfy our needs.
Another comment would be that on this trip the coffee in the public area was not refreshed as often as it could have been.
Overall I like this Holiday Inn and will return when business brings me to that local!
February 4, 2013
Rated 5.0 out of 5.0 by Brenda515 The only hotel I stay at in Hartford
My son attends the University of Hartford and I have been staying at this hotel for 3 years now. It is always clean and they have the most helpful and friendly staff I have ever encountered at any hotel. We are always very comfortable at this hotel. The value is great. The only area of improvement is the breakfast buffet but I find it is exactly the same at this brand of hotels in other cities. The egg and cheese omelets are awful, the sausage patties are often not well cooked, and the biscuits are hard. But as I said, its the same as you would get at any hotel. Other than that, this hotel is fabulous. It is the staff that make this hotel special.
January 30, 2013
Rated 5.0 out of 5.0 by roberta clean and comfortable room, helpful staff
would highly recommend this location. It's been a long time since we've been treated so nicely by a hotel staff. Very personable, welcoming and helpful from the moment we checked in until checking out.
January 15, 2013
Rated 5.0 out of 5.0 by MaryJ528 Great Staff
I am a Plantium member and used points to book two rooms. The staff was the nicest staff I have encoutered through my many travels! A big thank you for some of the nicest staff from your morning breakfast, check-in, shuttle driver and house keeping!!! Happy Holidays!
December 14, 2012
Rated 5.0 out of 5.0 by donamiche Dad was at Hartford Hospital.
I can honestly say that we were treated like royalty; we given a suite instead of a regular room at a discounted price; they transported us to and from the hospital at no cost except the tip that I gave to wonderful drivers that cheered us up and suggested places to eat that were all great. I /// we will go back here time and time again. Next time we will go it will be for pleasure and for a good time in Hartford.. I want to thank the whole staff.
December 2, 2012
Rated 5.0 out of 5.0 by Tam123456 Excellent hotel all around
I've been staying at this hotel for six years, once or twice per week. Each and every time, the entire staff goes above and beyond to ensure my satisfaction. Staff is extremely helpful, pleasant and courteous. Rooms are always clean and quiet. Breakfast is great, and complimentary.
November 27, 2012
Rated 5.0 out of 5.0 by Sunita Helpful staff and Comfortable stay
I wanted to put in a word on the staff at the Hotel. They all were quite courteous, friendly and helpful.
Particularly, someone by name of Anterio (not sure of name but it begins with A and ends with O and sounds similar) was quite friendly. While he was knowledgeable on his area, he was extemely helpful and went out of his way into helping guests.
November 20, 2012
Rated 5.0 out of 5.0 by PhoneGuy Nice place for the business traveler.
My visit there was post Superstorm Sandy. The hotel was full. Staff was very friendly and helpful. Room was clean, spacious, and odor free (no musty smell that sometimes happens). Enjoyed the 'living area' and desk area since I'm a business traveler. Used the fitness room while there. Nothing fancy, but it worked fine. When I am back in Hartford I will stay there again.
November 14, 2012
Rated 5.0 out of 5.0 by RoadWarrior1 Quiet hotel and comfortable
I stay at this hotel 2x a month for business and have never been
disappointed.The staff is professional always.Would highly recommend.
November 7, 2012