Rated 4.6 out of 5 by 22
Rated 4.0 out of 5.0 by vivron Great option in Hastings
This is a newer hotel, very clean and the beds are very comfortable. Twice our toilet plugged up, which was inconvenient, but I have to admit that even the owner came once to unplug it. I was pretty impressed. Twice they forgot to clean our room, but they did take some off the bill which was very kind. Overall the staff was not too friendly, I found the night staff much more eager to please than the day staff. I would stay there again, there are not that many options in Hastings, Michigan.
January 3, 2014
Rated 4.0 out of 5.0 by TryingItOut Smaller Room than first visit, still good
The quality continues. Good job, HIE. Due to the ice storm, the hotel was packed, but the room was still quiet, not too much noise from the hallway. Verizon doesn't have this location's phone number in its system; I don't know if that's an HIE problem or Verizon's. When Hastings lost power due to the storm, I called the general IHG number to confirm the power would be back on within three days, when I'd be checking in. They had no alert posted from the Hastings location, which to IHG indicated the problem was short-lived. It was; the power was turned on within 24 hours. Still, there should be some communication from a single location to IHG during such an occurrence in order to reassure travelers. And, be sure telecom companies have your phone number.
January 1, 2014
Rated 4.0 out of 5.0 by SMH60 Friendly Staff and Clean Rooms
The staff is very friendly and the rooms are very clean. There had just been a power outage and it would have been nice to have been told that there was no TV. Also, I had made my reservation a month or more in advance. However, because of the power outage, apparently the 1-800 number for Holiday Inn overbooked the hotel and I did not get the room I reserved with the pull out couch. I was told there was nothing they could do.
I didn't need to stay the second night because I was driving to another city due to the weather coming in. I wanted to give my room to someone on the wait list the second night because I didn't really need it. However, there was no staff to clean the room/change the sheets, so I wasn't able to do that. I was trying to be nice and give the gift to someone in the area that had no heat. It was very disappointing that I couldn't do this.
Otherwise, the stay was fairly pleasant, especially when the TV finally came on.
The bed was a little too firm, but I slept well anyway.
December 29, 2013
Rated 5.0 out of 5.0 by ColoradoFolks Fantastic Stay, Great Service!
Hastings is lucky to have a hotel like this one! The kind folks here took excellent care of us during our stay. Many thanks to Brenda for making breakfast and awesome experience! Highly recommend. We will definitely be back!
December 19, 2013
Rated 4.0 out of 5.0 by TryingItOut Good--Keep it up
The Holiday Inn Express in Hastings was comfortable and clean. We stayed two nights; one night, our sleep was disrupted by someone knocking on another door for quite a long time until he was admitted, but HIE can't control that. I expected the rate to be lower, considering its location, but it is a large room with much sitting space, which is convenient. Now the location needs to maintain its standards. Holiday Inn Express locations, in my experience, decline swiftly. I hope this one maintains its quality.
December 4, 2013
Rated 5.0 out of 5.0 by sue238 Much needed facility in the area
I grew up in Hastings and there has never, until now, been a decent place to stay in town. My mother was having surgery at Pennock and we were able to come the night before so we could be there for the early morning surgery. The breakfast was exceptional, the room and bed very comfortable, and the staff was great!
November 29, 2013
Rated 5.0 out of 5.0 by Pearl57 Comfortable, clean & stylish
Staff very courteous & professional, both in knowledge & dress.
Room & building very clean. I was impressed with the Coffee area.
This was set up more like a hip coffee shop with lots of room, stylish furniture; not like a crowded afterthought like most complimentary breakfast areas. Having 24-hour coffee available was wonderful. Our room & bathroom were spacious & clean. Very comfortable bedding, and we loved the shower! Will recommend this location to out-of-town guests.
November 25, 2013
Rated 5.0 out of 5.0 by BAPK Very Impressed
An excellent and long overdue addition to the City of Hastings. Only issue was with the cable TV but there was a recent major power outage (the reason for my stay) and this could have been a factor. Otherwise an excellent value.
November 24, 2013