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Rated 4.3 out of 5 by 210 reviewers.
Rated 4.0 out of 5.0 by MISSING WELCOME POINTS promised points have not been given. Points for stay are on account but not welcome points. if you are going to offer then post them. if you are not going to post then do not offer such a program. Recognizing a platinum member is nice, having them chase points is not. when can I expect this transaction to be completed January 20, 2015
Rated 5.0 out of 5.0 by Excellent for our needs! Due to recent total knee replacement surgery I required a room with a roll-in-shower. This makes the review a bit more difficult, as though the room suited my needs perfectly, it was not our normal hotel stay. So based on my needs, the hotel met them all perfectly, with a clean, comfortable room! We needed a 'home base' for Christmas Eve through December 26th, and this hotel was perfect for us. My only disappointment was the buffet breakfast. We have stayed at many Holiday Inn Express Hotels, and based on our previous experiences, this was the first one where the food was not up to our expectations. It was certainly adequate, but was not always hot and coffee was a bit weak. We chalked some of this up to the increased holiday occupancy and would not let it stop us from staying here again! January 9, 2015
Rated 5.0 out of 5.0 by comfortable bed and great friendly service. I have stayed here twice and both times have had a wonderful experience. The staff is friendly and professional. The rooms are a nice size and clean. January 6, 2015
Rated 5.0 out of 5.0 by Great value for the money!! The Holiday Inn Express we stayed at was an excellent choice. The price for the room, along with the great friendly service was a nice perk. The room was well maintained, clean, and comfortable. Staff at the hotel are extremely friendly and ready to help. All in all, a great experience!!!! December 29, 2014
Rated 5.0 out of 5.0 by Comfortable bed and good service Location is a little hard to find, but stay was worth it. Rooms are clean and comfortable. Internet speed isn't the grates, but adequate. Overall: good experience December 25, 2014
Rated 5.0 out of 5.0 by Comfortable The room was very clean, staff were courteous and professional. The only problem was I was charged twice because the initial authorization didn't go through but am waiting to have the second authorization released on my credit card. December 24, 2014
Rated 5.0 out of 5.0 by nice place nice place to stay, clean, pleasant staff, good breakfast, and coffee all day. December 24, 2014
Rated 1.0 out of 5.0 by Not worth the Money The front desk clerks where all very nice. However, I was given a room on a floor where a customer apparently burnt some popcorn. With 6 other floors to choose a room from, I was surprised I was placed on this floor. The next day, the hallways and my room still smelled - I find it hard to believe it was just "popcorn". Additional, the room itself was horrible cleaned. There was hair all over the bathroom floor and the pillows. yuck. There is this film on the door knobs from hair spray - ewwww. The breakfast was ok at best - nothing to write home about. The coffee pots need to be cleaned out - you can taste the dirtiness in the coffee that only you get when you don't clean an air pot out. The beds weren't that comfortable - definitely not the new beds most Holiday Inn's are using. The pillows where nice if they went covered in someone else's black hair. December 24, 2014
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