Rated 4.3 out of 5 by 130
Rated 4.0 out of 5.0 by AntSis Weekend at the Indigo
We were in town and specifically chose the Indigo because our very dear friend's wedding was taking place at the hotel. The stay was wonderful up until the night we went to bed after the wedding was over.....during the entire night we heard another group of people (we were told another wedding party) was at the outdoor bar and were extremely noisy. Our room was facing the pool located on the first floor and we along with several of our friends were kept up all night. Finally the bride from our wedding party was forced to call the hotel desk at around 3:00AM to complain. After another hour of no noise relief, she called again. Finally at around 5:00AM the noise/music turned off!!!
It was extremely disappointing considering the rate of the stay and not to mention we had a six year old in the room with us who had a problem sleeping. We would probably not stay here again due to the way this situation was handled.
July 22, 2013
Rated 4.0 out of 5.0 by asta convenient to Hamptons
needed a place to stay near the Hamptons that was not ourageously priced. this fit the bill
July 19, 2013
Rated 2.0 out of 5.0 by 1521max Complaints fall on deaf ears.
I had booked these two (2) rooms in May and had asked if you can keep the rooms in close proximity for we were to baby sit with our grandsons while the parents attended a wedding. Upon checking in we again ask to have the rooms close enough and we were given room 247. Later on that night we discover that our daughter and husband (with kids) checked into room 2002.
Any further apart and we would've slept in the parking lot which I'm sure everyone who was staying that weekend was thinking of doing due to the "power outage". We are upset that the front claimed it effected everyone all the way to Lido Beach which was totally erroneous.
Our main concern is that although we had communicated several times, days prior to our arrival, nothing was done to oblige us with a little comfort.
Its a shame. We really enjoy staying in the Intercontinental in Isla Verde for the Holidays.
July 16, 2013
Rated 5.0 out of 5.0 by Captain123 Dog Friendly
The staff was exceptional, the pool was a not crowded and the hotel was perfectly clean!!! Bar great, music at night, all over a fantastic place
July 14, 2013
Rated 5.0 out of 5.0 by Cathi722 Wonderful getaway!
I recently stayed for two nights at this property with my three adult children. We were really pleased with the hotel. The decor is trendy but soothing and every area was immaculately clean. The pool area is beautiful and the restaurant served us tasty food in a friendly atmosphere. Our rooms were poolside which was really convenient. All the thoughtful amenities were there, including a Keurig coffee machine (although very good coffee is also available in the lobby) and outdoor chairs to enjoy the weather on our little patio area. We had come to investigate the North Fork and were delighted by the scenery. Riverhead itself is not as scenic, with strip malls and chain restaurants, but it is a very pretty drive up the Fork to the wineries and beaches. This was a perfect blend of a stylish hotel close to a rural setting. We will definitely return!
July 10, 2013
Rated 1.0 out of 5.0 by James2102 Where is the Management??
July 6th was my 4th stay at this hotel and I am sad to say the last 2 visits have been very disappointing! When Hotel Indigo first opened it so refreshing to have a full service boutique hotel on the East End. The rooms decor is contemporary and the poolside service is a great bonus. On our 3rd visit we decided to try the restaurant and were very pleased. After this last visit we have begun to ask ourselves who is managing this place?? We could not check in till 4 pm because of a power outage the day before. At the pool our music was being pumped out of a guests room on a large speaker by the discretion of the guest. At first I thought this was odd but when we asked the staff to turn on the music by the cabana area. nobody knew how. Which is ironic since the last time I stayed at 3 am in the morning I complained the music was keeping me awake and nobody knew how to turn it off. So in the end thank god for the guy with the speakers and good taste in music. Due to the outage the day before meant no poolside service. Huh? Not even drinks. The power was back on for hours No drinks or food could be served till 5pm. Also since everyone was just bringing in there own the cabana area was a filthy mess by afternoon. Dirty cups, papers and food just left by guests. I also had to give my name or room number to take a pool towel. on Sunday I could take as many as I liked and nobody needed asked a thing. I made 7:30 reservations for the restaurant not to mention room service for four hungry kids. When we arrived for dinner were told they were no longer were seating in the dining room ( It was 1/2 empty) but we could sit in the barwhich was very noisy. We took a center table for 4 which was the crossroads of every waiter, passerby and idiot still in a towel from the pool. Really, $30 a plate I expected guests to have pants! When we asked for the corner booth were were told it was reserved for 6 people only. Empty all night including the other half of the tables in the quite dining room. By the way service was poor and pork was dry! We would have sat outside but it was 90 degrees out! After a few glasses of wine outside(better than inside) we decided to turn in and thats when the party began. 12:30 a.m. drunken guests slamming there doors in and out of an obvious party room. A drunken couple had a fight right outside my door. Not to mention people still sitting outside on couches that are about 10ft from my sliding doors. Who is managing this place! I complained to the front desk at 1 am. It never stopped people still outside making noise hallway noise, doors slamming on and off until I told the front desk I was going to call 911. Wow that one worked!! By 3 am I could go to sleep. How could the front desk staff allow obvious disorderly drunken guests to walk back and forth from the bar passing them drinks in hand while other guests are sleeping. Did I mention I had three rooms booked and 8 family members staying also a platinum member which was not recognized and so we had to ask for our complimentary drink vouchers usually given at check-in.we had no idea the price we would pay for those free drinks!! By morning we were annoyed and exhausted. When we complained we were told to call back after 3pm for a manager. What manager? Don't you think they should be calling us!! My suggestion is save yourself from a sleepless night or go somewhere you are appreciated and given service equivalent to what you are paying for!
July 9, 2013
Rated 5.0 out of 5.0 by Shannon27 Everything was great
We were very pleased with our stay at Hotel Indigo, except for the noisy drunk guys in the hall late at night. I realize that if I had called the front desk that they would have taken care of the noise problem, but I was too tired to make the call.
The hotel still deserves 5 stars even if a couple of jerks want to be obnoxious.
July 7, 2013
Rated 5.0 out of 5.0 by MHK56 Outstanding visit.
I highly recommmend this hotel. It was our first visit, and we were very pleasantly surprised. Hotel was very clean, modern, and nicely decorated. The location is convenient to many attractions on the east end of long Island. Staff was very friendly and helpful. The dining roon was also a nice surprise,and truly exceeded our expectations in both quality and service. Thank you for a great stay!
July 4, 2013
Rated 5.0 out of 5.0 by Jim516 Everything Great
My wife and I have been to Indigo East End many times and are never disappointed in anything the hotel has to offer. The rooms have a great design, the beds are comfortable and the bathrooms are clean and modern. The restaurant in the hotel is a great setting for any meal. In the warmer weather it has an outdoor seating area near the pool that gives you a feel of being in a tropical setting. Oh and by the way, the food is very good also. We have been to the other hotels in the area and Indigo is always at the top of our list.
June 15, 2013
Rated 5.0 out of 5.0 by MadelineHL Very Contemporary
The whole hotel including the rooms were very contemoprary and new. I loved the atmosphere indoors and outside. Great restaurant with indoor/outdoore eatig.
June 10, 2013
Rated 4.0 out of 5.0 by CDR23 Wonderful Stay on a Sunday night in wine country
My GF and I greatly enjoyed my stay. The staff was top notch and cognizant of our needs, making for a wonderful and pleasant stay.
The room designs are very nice, the pool area is well designed with a double sided fireplace to warm up by (though a hot tub would be a huge add), and the grounds were very nice.
Did not use the fitness/business centers, but both looked well kept up and nice. Room service was prompt and tasty.
I'd stay here again. Decent value, very convenient to wineries, shopping, and eastern long island, and great feel to venue with a pleasant and caring staff. A wonderful stay.
June 9, 2013
Rated 5.0 out of 5.0 by Vibhuti professional and friendly staff
I have been to Indigo , Long Island , NY several times and each time the service of the hotel staff seems better and better. The food in the restaurant is excellent.
May 31, 2013
Rated 4.0 out of 5.0 by SLM1000 restaurant
It is a general rule of thumb that a guest eats at the hotel restaurant as a last resort. I was pleasantly surprised by the service as well as the meal I enjoyed at this restaurant. It was prepared beautifully and was made with fresh ingredients. No canned or frozen vegetables! Selections were ore toward independent gourmet than restaurant chain. Our server was engaged and took genuine interest in her role as hostess.
May 30, 2013
Rated 3.0 out of 5.0 by cmullen Birthday Stay
I purchased a stay for my son and his girlfriend for two nights. I have stayed at Hotel Indigo a number of times and have recommended it to my friends as well. However, it has been a constant complaint that the front office staff is rather rude and really not welcoming. Upon check in they are not over the top greeters, neither are the girls you speak to over the phone. Because I have stayed and like to keep a positive attitude and give them another chance I decided to send my son there. I had set the whole stay up and spoke to the manager on numerous occasions, that they were not to get stuck with any bill. The day after checkout my sons girlfriend noticed her debit card was charged for the room, when I specifically told the manager to charge my card (as it was a gift), weeks before check in I had to fax front and back of my credit card as well as sign an authorization. The day of check in again, I checked with the front desk and they confirmed everything was set. Until they got home it was discovered that Hotel Indigo held almost $400 against her debit card, and when my son called to rectify it he was treated rudely and hung up on with the manager stating "I'll take care of it", never a time frame or an apology. After three days and still no credit I called and strangely enough the manager had no recollection and I explained that this can really ruin an experience as my sons girlfriend has a couple of hundred dollars of available cash now tied up and no one is even apologetic. All she wanted was my card info because it must have gotten shredded, telling me she can't wait until the "new system" is up and running in June. Like that had anything to do with their mistake. Once again, no apologies not even a sympathetic explanation as a matter of fact I had to say to her " I will extend your apologies to my son and especially his girlfriend", she replied "oh yes" and this is a manager. They really need to be retrained in customer service at the front desk as it is the first impression and usually the last that will keep customers coming back. I love the accommodations but if I am going to be treated like I don't matter or my issue is not a big deal I can certainly spend my hard earned money elsewhere on the island.
May 13, 2013
Rated 5.0 out of 5.0 by bfernathome We LOVE staying at the Indigo
We just completed our second weekend at the Indigo and again had a great time. From the funky decor to the warm and friendly staff, the place is a great value. We've said that we are going to eat off the premises, but we always end up staying in and eating in the dining room. Live music, a lively bar and great food make it more like a NYC hotel than one so close to the North Fork.
Last summer we stayed and there was a live Reggae band playing by the pool. I've never had such a great swim! It's just a really fun place.
I suggest a room with a patio.
May 10, 2013
Rated 5.0 out of 5.0 by sld1119 Excellent stay
Clean, great area, pleasant staff, good nights sleep.
May 9, 2013
Rated 5.0 out of 5.0 by Joseph86 Wonderful Time
Room was very comfortable, staff was very accommodating and the food at Bistro 72 was superb.
May 7, 2013
Rated 5.0 out of 5.0 by Laurie79 Great Stay!!!
Hotel was very clean and updated. The staff was friendly, especially the young girl that checked us in! Great location and comfortable accommodations. Would definitely stay here again!
May 6, 2013
Rated 5.0 out of 5.0 mini getaway
We learned after the first night to request a non ajoining room due to the noise. The 3 young women at guest services were fabulous. They moved our room immediately when we discussed the problem with them, recommended great restaurants and were just so lovely and pleasant. We had a great massage. The hotel and rooms were very neat, clean(people always cleaning) and comfortable. The off season rate was great as we spent 2 nights for the shopping. The outside pool, firepits and seating area is beautiful. Live entertainment in the bar/restaurant was really fun and the food was good. We have stayed at the Indigo in NYC and would return to Indigo East End again anytime! Thank you Ali, Cori, Michelle and Melissa.
April 4, 2013
Rated 5.0 out of 5.0 by Shato Second time here!!!
As the title reads, this was our second time staying with all of you. We were coming back from the winery and stayed over night. Had dinner in "The Bistro" which is located in the hotel. Food as always good!!! we will be coming out again in May to stay with all of you. We look forward to our next stay and dinner. Thank You!!
April 1, 2013
Rated 4.0 out of 5.0 by thetooldude Staff is Great except for Night Manager which does not recognize Priority Club Members
The accommodations are above average for the area and would certainly recommend the Hotel. The Breakfast is not what I would recommend.,
March 27, 2013
Rated 5.0 out of 5.0 by nikkismom comfortable bed and excellent service
Went in the winter for jazz on the vine had a great time and would like to go back in the warmer weather
March 26, 2013
Rated 5.0 out of 5.0 by sak5098 Perfect 10!
This is always my favorite hotel to stay when in the Riverhead area!
The rooms are always very comfortable, the bar & restaurant is fantastic, and the staff is always very attentive & friendly.
Keurig coffee machine in the room is an added bonus.
March 25, 2013
Rated 5.0 out of 5.0 by Caribn Great service by all , beautiful atmosphere
Came for a 50th birthday weekend. The staff from reservations to the club for dinner were wonderful. They were eager to please and helpful in my planning. The rooms were clean and nicely decorated and the hotel and jazz show were an unexpected surprise
I would recommend this to a friend.
March 16, 2013
Rated 5.0 out of 5.0 by Jayk47 Very nice property!
I really enjoyed my stay at this hotel. I was attending a family funeral and the hotel offered a bereavement rate due to the large family booking. This was a nice gesture by the management. The hotel is very chic & I really liked the boutique feel. The rooms are very nice (cool vibe, comfortable bed, and nice amenities such as flat screen TV & espresso machine in the room). The only disappointment was that the hot water ran out in the morning. I heard this from many members of my family. Not good for a hotel. The staff was fantastic. From the front desk staff to the bartenders & wait staff, they were all very friendly, professional, and competent. The gym was nicely equipped with new top end equipment. Treadmill, eliptical, bike & free weights and cable weight machine. I would definitely stay at another Indigo in the future.
March 9, 2013
Rated 5.0 out of 5.0 by cherylt Great Time
We did the Jazz on the Vine Tour and everything was great we all had a wonderful time.....the only thing is the dinning staff is a little slow, but extremly friendly and curtious!
March 9, 2013
Rated 5.0 out of 5.0 by Finster So Great!
Awesome restaurant and bar.
Fun live music.
Definitely would come back!
February 15, 2013
Rated 5.0 out of 5.0 by Tomy2Tones Great Christmas/Holiday Family Weekend
We had a wonderful experience at Indigo for the Christmas/Holiday Family Weekend! The kids really loved the Cookie Decorating Party and Breakfast with Santa. Rob and Cynthia were awesome and the Parents enjoyed a great cocktail party and the Jazz musician at the outdoor fireplace.
December 7, 2012
Rated 5.0 out of 5.0 by Firebrat Very comfortable and awesome service.
We spent one night here and went on a wine tour. The staff was kind and friendly. Rachael at the front desk was very helpful.
November 20, 2012
Rated 1.0 out of 5.0 by Mary32 Unorganized and unprofessional restaurant manager.
Upon check in, there was a 3 hour wait for planned and reserved wedding guests. We found that relatively understandable considering hurricaine Sandy wreaked havoc on that area and the hotel was housing police and clean up crews. A simple phone call to the guests would have been in order since most of us drove almost 6 hours to get there. We could have extended our work days or made our time more useful than sitting in the lobby bar and ending up having to spend hundreds of dollars for food and drinks. There was not many options for fear if we left the hotel our room would have been given to someone else. But, we made the best of it as it was a happy occasion and many friends were together.
One of our group witnessed the maid cleaning the drinking glasses with a bottle of water and a napkin. How completely unsanitary! We informed the other guests in our group, which were around 30 people and everyone decided not to use those glasses in the room. So we purchased plastic at a local store.
That evening the bar area was full of our group purchasing cocktails and celebrating the wedding. One gentleman in the group had a beer in his hand and was entering the bar to shake hands and hug our friends as we have known one another for 25 years. He was abruptly stopped by the bar manager, grabbing his arm and informing him that she had to take his beer and he had to purchase from the bar if he wanted one. She proceeded to take it out of his hand. I was completely outraged. This is a upstanding gentleman and guest paying to stay at the hotel. It was so inappropriate and embarassing to him. She could very easily have informed him that "it is against hotel policy to bring your own beverages and please let me pour this one in a glass." That would have been the professional way to handle it. This group spent thousands of dollars in that restaurant and bar in excess of the room expense. By the way, the gentleman tending bar was fantastic.
On the checkout day, we were informed that if we did not check out by 11:00 - 11:30, we would be charged a half day stay. Well, really! After we waited for hours to get a room! We never asked for compensation for our inconvience upon check in.
I was checking out and planned to pay cash. I made that clear when I made the reservations. The front desk told me they had already debited my card. I said I am paying in cash. She told me she could credit it but it would take 3 days to post to my account. It caused a huge problem because I already had automatic debits coming out and it was going to not allow them to be payable.
I have traveled quite a bit and I have stayed in many hotels. I have never experienced such unprofessional and inappropriate behavior from hotel employees. Hopefully this review will be taken seriously and changes will be made at the hotel so future guests can enjoy their stay!
November 17, 2012