Rated 4.3 out of 5 by 121
Rated 5.0 out of 5.0 by Mrs5 Wonderful Staff!
We chose this hotel to have a shuttle to LAX. The staff welcomed us with a Rewards Club greeting and accommodated our "special" room requests. The rooms are very clean. The breakfast was wonderful, complete with famous cinnamon rolls. Our shuttle driver was great. Thank you for a wonderful stay.
September 6, 2013
Rated 4.0 out of 5.0 by jassmine cleaner than other holiday inns
Comfortable and clean and very nice breakfast. It was the perfect choice after an exhausting 200 miles drive.
September 4, 2013
Rated 5.0 out of 5.0 by black2prince comfortable room facilities great
location was good bus/ taxi/shuttle good
close to airport
Manhattan beach ok by bus
staff very helpfull
August 31, 2013
Rated 5.0 out of 5.0 by SBmom06 Best Airport Hotel in LA
This was the best hotel we could have stayed at! We are from Santa Barbara and were flying out of LAX. We needed a hotel to stay the night at for our family of 4 (we have two small children), plus we needed a safe and secure place for our car to park while we were away on vacation for a week. Great rate, and easy airport shuttle service, liked the gated parking structure!
August 30, 2013
Rated 5.0 out of 5.0 by KLBterp Great service
This was one of the best hotels I have stayed in. Beautiful hotel. The staff was really nice. The front desk guy that checked my in asked what floor I wanted to stay on or if I have a preference. And asked if I wanted something quiet. When I arrived to my room within 5 minutes it was very loud with kids running up and down the hall. The neighbors across had kid shows on really loud. I gave it an hour and it was then quiet. As a person traveling alone I do not want to be surrounded by families with lots of kids. Just saying. But like I said it was quiet after that. The room was awesome! Very clean and the bed was so comfy. I loved the mini kitchen set up and the modern feel in the room. Bathroom is amazing and perfect for me. Free parking, free internet and free cookies is a nice touch. Also minutes away from the LAX airport. The reason why I wanted to stay there. Overall my experience was great. I will recommend it to others.
August 29, 2013
Rated 4.0 out of 5.0 by Saludos46 Exercise Room Equipment Needs Repaired
Great Hotel. Elliptical and Bike were broken in exercise room, which is small.
August 29, 2013
Rated 5.0 out of 5.0 by TiagoML Buen Lugar para Descansar
La estancia fue muy placentera, la habitación muy cómoda y silenciosa, al menos la que nos toco que estaba en el 4to piso en la parte posterior frente al hotel vecino. Siempre al regresar estaba muy limpia, inclusive dejamos cosas de valor y no se perdió nada. El trato del personal fue bueno, en especial el Sr. David, al cual le agradecemos mucho su apoyo, saludos desde Tuxpan Veracruz., solo tuvimos un inconveniente con un personal masculino de recepción (un joven moreno, alto) que se porto un poco prepotente, pero de ahí en fuera todo muy bien. La ubicación muy buena, puedes agarrar los principales freeways que te comunican con todas partes, por ejemplo Disney 20 min, Universal Studios y Hollywood cuando mucho 20 min, etc, etc, todo cerca. En general nos gusto la estancia en este hotel, lo que le faltaría es mas variedad al menú ya que todos los días es el mismo, y que no hay actividades para niños menores, solo hay uno o dos canales para niños en la tv.
August 29, 2013
Rated 4.0 out of 5.0 by cmgll Positive, above average for nieghborhood
Clean, comfortable, beds are nice. Reception staff very accomodating.
August 28, 2013
Rated 5.0 out of 5.0 staff
we enjoyed our stay the two times we were there
the staff were great a young man named Davon was a great help for everything we need from
transportation to activities for the children Davon was a great employee
me and my wife were very pleased
August 23, 2013
Rated 2.0 out of 5.0 by Soxx From bad to worse continued
I got so caught up in the attitude of that that employee that I totally forgot about the room that smelled like smoke. As soon as we got there after driving 8 hours I started unpacking. I kept smelling smoke but thought I was hallucinating. Well someone had smoked in that room. I immediately called the office to advise them and they did say we could switch rooms. I declined because I was SO tired and had practically unpacked but wanted them to know as I did not want to be responsible for it.. I just sprayed my expensive perfume all around the room hoping to drown out the smell. ANd while it never totally went away, it did become bearable but stillwas a huge downer especially since I have COPD and already experience breathing problems.
August 22, 2013
Rated 5.0 out of 5.0 by GrahameP Excellent Hotel for an overnight stay.
Hotel is in easy reach of LAX if you will be staying before or after your flight.
Very secure with great facilities and very family friendly with a pool to cool off.
Parking is secure and very accessible.
Well worth a visit if you want to be away from the main areas.
August 16, 2013
Rated 4.0 out of 5.0 by FredEb Space room and good breakfast
Room is full of space, and there is a variety in breakfast but it is ending too early at 9.30am.
August 16, 2013
Rated 2.0 out of 5.0 by conwe Have to wait for 62 minutes for the shuttle
It might be an one-off experience due to the US president visit in Los Angeles. However, the unexpected waiting of 62 minutes for a shuttle upon arrival on 5th August is really a shame. I have stayed this hotel before so I knew it should not be the case. But as an airport hotel the most important thing is to have a frequent shuttle bus service. This time HIX LAX Hawthorne failed to deliver. I started to wait in terminal 4 at 22:20 and the shuttle did not come until 23:22 while there were several rounds of other hotels.
Upon arrival the check-in agent was not aware of there was an issue of lacking of shuttle bus and the manner displayed of employee checking my passport was rude and unnecessary. The only good service I had was from breakfast staff. Absolutely wonderful. They should man the front desk.
The miserirable continued after I checked-out and the stay was posted as non-qualifying stay despite it was an Advance Purchase from IHG.
Rubbish experience. Aviod at any cost. This would be my last time to use this hotel when transit in LAX.
August 10, 2013
Rated 5.0 out of 5.0 by KTKB Great Customer Service
My family of 5 travelled from Toronto, Canada to California and stayed over for a night in LA. We were so happy we stayed at Holiday Inn and at this location. Staff were great from the minute we entered into the lobby to the time we left, the staff attending the meal serving area, cleaning the elevator, fixing a loose knob and at the registration desk continued to carry their smiles along with their Good Morning Greeting, they created such a welcome atmosphere and if we ever come back to LA again and/or travel to other places we would definitely stay at this Holiday Inn in LA and/or look for Holiday Inns for our vacation accommodation.
Thank you to all the Holiday Inn Staff at LA Airport Hawthorne!!!
July 29, 2013
Rated 4.0 out of 5.0 by Laner68 Spacious and clean rooms
Our three day stay was good. I liked having parking with a code to get in.
The room was spacious and queen beds were comfortable. There was a sofa sleeper but the mattress was terrible. It needs to be replaced in room 414. I did not sleep well for 3 nights on the sofa bed.. Staff gave me extra blankets to put over the horrible mattress, but did not do much good.
Pillows were also uncomfortable; very lumpy.
Staff was good; breakfast was good.
I would stay again but would check the sofa sleeper before making a committment the room.
July 29, 2013
Rated 5.0 out of 5.0 by doctorjoolz My favorite LAX hotel
I have stayed at this hotel 6 or 7 times since it opened and it just gets better each time. The staff are great. The property is well maintained - they changed over the furniture in the foyer while I was there this time and the old stuff was not shabby!
I always stay for over 5 days (this time 12) and I think the hotel is well situated for visiting different parts of Los Angeles and environs.
Amenity in the immediate vicinity is sparse, but if you have a vehicle that's not an issue. The hotel is excellent value and very close to LAX.
Good gym, business center and pool.
Usually I come in Winter so the press at breakfast was a surprise - but manageable.
I know some people say that it's in a "bad" area - all I can say is they must lead very sheltered lives!
Thanks you to the staff and owners for creating and maintaining a good hotel.
I'll be back soon.
July 22, 2013
Rated 5.0 out of 5.0 by Vintner2009 Exceptional Customer Service
I do stay here quite a bit, but the staff has always been exceptional. I was late flying in one night and had stay over in another city until the next morning. I finally made it to LAX and was getting my rental care when the front desk called to check up on me since I had not checked in from the previous night. I am in good health and no special person, but they are genuinely concerned for there customers and will go way out of their way to appease you so if you don't stay here and you try another hotel, you are really missing out on something special. There is nothing I would change except maybe for the breakfast. It's decent, but you can't keep eating the samething over and over so I like to change it up with local restaurants. Very clean, always painting and cleaning the carpets, housekeepers going out of their way to provide anything that is not in the room. You name it, they do it to make you feel at home!
July 17, 2013
Rated 4.0 out of 5.0 by nixonda Quiet room and a comfortable stay.
This room had queen beds. The property is adjoined by another hotel, by a shared entrance area. The parking area is across the side street in a covered security/gated facility.
July 16, 2013
Rated 5.0 out of 5.0 by GoodStay great location
We stayed the night before leaving out of LAX. Great location and staff. The shuttle was great. Dont hesitate to book if need an airport Hotel.
July 13, 2013
Rated 5.0 out of 5.0 by DatM Great hotel
The room is great, clean, and comfortable. The room has microwave and refrigerator which is a plus. Check in/out were easy and fast. Breakfast was great, but the cafeteria is not big enough for everybody during my stay.
July 12, 2013
Rated 5.0 out of 5.0 by Northern99 Great service
Great place to stay, clean and comfortable, also a great tip given to try a great Mexican restaurant a couple blocks away.
July 11, 2013
Rated 5.0 out of 5.0 by Doboyyy Great Stay even with Late Arrival
My family and I arrived late and check in was a breeze. The room was big and I was able to cool it off fast. Also had gated parking which i liked a lot. Breakfast was good as they kept bringing out what was needed. Lobby gets busy in the morning so if your a early rising person get there early. Staff was nice. If im in the area I will deff stay here again.
July 10, 2013
Rated 5.0 out of 5.0 by AudreyC Excellent service, good location
I come to LA pretty often for business but this is my first time here. I don't know why I didn't stay here sooner as the location is good, the staff is very friendly and accommodating. The bed is very comfortable. I would definitely stay here again.
July 1, 2013
Rated 3.0 out of 5.0 by nickname999 Chose for proximity to LAX
Nice hotel, shuttle from airport difficult. There are numerous shuttle saying Holiday Inn & La Quintas and they neglect to tell you that or that they are regular sized van-be sure to check with driver as it took us 3 tries!
Driver taking us to rental car facility next day very helpful and welcoming.
June 22, 2013
Rated 5.0 out of 5.0 by Workster Work Place
I have been staying at this hotel three or four times a year for the last three or four years. I picked it because it was close to a customer's plant that I visit. I stay there now because I like the hotel and the staff. Everyone is always nice and the rooms are very comfortable. I like the flat screen TV because I use it as a second monitor for my laptop.
June 11, 2013
Rated 5.0 out of 5.0 by Pebbles24 Really good!
I usually never give excellent for everything but this hotel is really excellent. We stayed here in the beginning of our holiday and forgot all our jackets. At the end we came back and they had everything and even gave us an upgrade to a beautiful room! We had a great time!
June 10, 2013
Rated 4.0 out of 5.0 by Cee43 Comfortable and Practical
The proximity to LAX and shuttle bus service were important features for us as well as the included breakfast. Staff were very good and rooms comfortable
June 5, 2013
Rated 1.0 out of 5.0 by JNChicago Never again stay there
That's it. I had to look for alternative hotel chain that I stay at when out when of town.
Pulled up and no idea how to get into secure parking garage. No one around until someone finally show up to enter code for gate to open. Confused how to get out of the garage. Loud room above me at 12:30 am.
This bad experience was my only one with Holiday Inn but never experienced this at other franchises I stay at.
June 3, 2013
Rated 5.0 out of 5.0 by Leslie34 Excellent service and quiet room
The staff provided excellent information as to the local restaurants, etc. Though the hotel was full of guests, the room was quiet. With a good nights sleep, I was ready to start my work day.
May 28, 2013
Rated 5.0 out of 5.0 by No1MrED Great way to start our trip
We had had a long day. Our second flight of the day was delayed for 8 hours in Atlanta Georgia. After finally getting to Los Angeles and being picked up at the airport by the hotel shuttle, our day got a lot better. Quick, easy check in and finding the room ready for us made the HIE a perfect choice and a great way to start our 28 day cruise to the South Pacific......
May 23, 2013