Rated 4.2 out of 5 by 224
Rated 5.0 out of 5.0 by Ba Tint Friendly staffs
We stayed here because of free shuttle bus to LAX. I saw bad reviews about this hotel. So I didn't expect much other than a room to stay and sleep. We arrived late because our plane was delayed. Staffs are friendly and helpful. Room is nice, nothing fancy and accommodate well for 5 of us.
March 21, 2014
Rated 5.0 out of 5.0 by Philly pretzel jake Very good and affordable
This is my third sta at a holiday inn express. Everything was wonderful . Clean rooms and helpful stall. My only complaint would be an out of service elevator which left only one. We were on the forth floor so getting there was a little difficult.
March 18, 2014
Rated 5.0 out of 5.0 by victorteg Perfect for a stop over
I travel from Australia to Mexico often, via LAX.
Given how long a journey it can be, we tend hire a car, and spend a night in Los Angeles.
This is the perfect hotel to stay for us. Cheaper than other places, as comfortable (if not more), and there is even a very clean outdoor pool at the back. Also, parking is included.
The staff is always friendly, and the facilities are pristine clean.
March 8, 2014
Rated 5.0 out of 5.0 by T Dog Excellent
My 83 year old Mom & I stayed here for four nights. We stayed in a handicap room. We enjoyed our stay. Very courteous, friendly, & helpful hotel staff and Airport shuttle drivers. Convenient to LAX. Very clean, newer hotel. Comfortable beds & pillows (firm & soft). Gated parking garage. Very good breakfast. Good value. We took a 4AM shuttle to LAX. Brian, who was at the front desk, made sure we had bags of breakfast food (banana, muffin, yogurt, & milk). I'll definitely stay here the next time I'm in LA.
March 8, 2014
Rated 4.0 out of 5.0 by world bird new and comfortable hotel
This is a relatively new and comfortable hotel.
The staff is nice, and the room and bed are comfortable.
The problem seem to be the slow internet.
March 6, 2014
Rated 5.0 out of 5.0 by Norbert88 Great place to stay if you flying out of LAX
Nice hotel , great staff , near LAX airport. The front desk agent was very nice and professional.
March 3, 2014
Rated 5.0 out of 5.0 by Tatalizing Pleasant service
Had a long lay-over at LAX and this hotel the presented the perfect opportunity for some rest. Front desk personnel were very helpful too!
February 28, 2014
Rated 4.0 out of 5.0 by Eve7 Nice hotel but a noisy night
I have stayed at this hotel multiple times because the location is very convenient and the rooms are very clean. I paid for a King Executive Suite and ended up on the 3rd floor with noisy people above me.
February 22, 2014
Rated 5.0 out of 5.0 by Chewey chewbacca Close to LAX and freeways
First trip to LA and wanted a hotel in the area of LAX without being right at the airport ( didn't want to hear jets flying overhead all night#. it was easy to get to from LAX, about 10 min drive. Nice facilities with secure parking garage. Checked in 2/16 and was upgraded to bigger room with no additional charge. Nice, clean room with all standard amenities for a family of 5. Friendly staff helped us pick out best tour of LA #VIP tours) and it was fun. Great HOT breakfast with many choices and staff person who kept it stocked. I liked the free newspaper and wifi but wifi sometimes wasn't the greatest but was good enough for what we needed it for. Nice pool area but we didn't have time to use it. Overall a very good experience at this Holiday Inn Express. We have stayed at different Holiday Inn Express hotels in our travels around the country and this one certainly lives up to their standards. It is a family friendly hotel that won't break the bank! We would stay here again if we were visiting in this area. Keep up the great work!!
February 22, 2014
Rated 1.0 out of 5.0 by Rocroc62 Rude and arrogant clerk on check out
I checked out on Feb. 8 early in the morning. Upon reaching the desk to formally check out and get my receipt the front desk assigned just look at me and nod without saying a word. I handed him my key and he proceed to print my receipt. While he was waiting for the printer I ask politely if my grab bag was ready, without hesitation he replied that it is ready and it is behind the desk and cannot do it because he is waiting for the printer to finis and he can only do one task at a time. This did not feel good to me at all, when the printing was done he fold the paper and slide on top of the desk instead of handing to me as I open my hands, he proceed to the back wall and grab a bag, handed it to me without saying a word. It was the opposite of when I check in. No need to say more, but definately will not come back to this hotel
February 13, 2014
Rated 3.0 out of 5.0 by goldendaughter wifi service and bed comfort
I and quite satisifed on wifi service as it is fast and stable. however, the bed comfort need to be improve and the pillow should be tidy up.
February 12, 2014
Rated 3.0 out of 5.0 by Hlbjr1 Not pleased
Start off by saying the staff was great, but while staying there at 5:00 am one worker pushed a cart right by our window waking us up, and across the hall in one of the meeting rooms they were loud and didn't have the curtesy to shut the door to the meeting room, we switched rooms the first time because it smelled funny and the room we moved to the shower head was awful and it took forever for the water to get hot. The hotel itself needs a full makeover in the rooms, I always stay in this chain of hotels and this is the first one I've had a prob with, I usually always give a good review but this time I just wasn't pleased.
February 10, 2014
Rated 4.0 out of 5.0 by Hawaiian Great breakfast
The suite we booked was comfortable except for the showerhead; the water was sparse and too widespread. Good thing I didn't need to shampoo. Other than that, the room was great, and the hot breakfast was even better! Thank you for a comfortable night!
February 6, 2014
Rated 5.0 out of 5.0 by Mrs me Love this place
Your staff is so helpful. We liked Karla n Jennifer so much that when we had to stay a night again in LA we went straight to u guys. Thank for great service
February 3, 2014
Rated 4.0 out of 5.0 by Sleepy head Comfortable and clean
Clean and comfortable, convienient shuttle service to LAX every half hour. Very friendly staff willing to help someone from out of town.
February 3, 2014
Rated 4.0 out of 5.0 by VanDweller Good stay lots of points
I stayed here to get some extra points for pointbreaks and Big Win promotions. A nice staycation in my city, great! I booked the 11k points package. I'm not sure if they upgraded me, but the room I was in was HUGE! Neighborhood was a little sketchy but there was always security around. A lot of families staying at the HI so probably really safe. I parked my van on the street since it didn't fit in the garage (free for guests) and it was totally fine.
Breakfast was good and varied for US properties, so no real complaints there (though I am missing the nice rice soups, noodle dishes, and fresh tropical fruits I had in Bangkok a couple weeks ago. Oh well :(
Only complaint is that I booked 11k bonus per night (as per their website). 11k points plus points earned on the stay posted within a couple hours. Great! However, it was 11k bonus rate per night, not per stay, and I am still missing 11k points for the 2nd night. Been a couple days and still haven't heard from IHG. Nothing really to do with this property, just keep it in mind if you are booking the higher rate for points here.
January 30, 2014
Rated 4.0 out of 5.0 by Jpg76 Quite and comfortable!
Staff was great. I ended up going to the wrong motel and they rang ahead and told them that I was coming and they had everything ready for me when I arrived to check in! Shuttle service was also very good and safe.
January 26, 2014
Rated 2.0 out of 5.0 by Wesi1910 Incorrect room descriptions
I booked a suite in this hotel as a base for a friend and myself whilst we wanted to explore Hollywood and the beaches.
The suite was advertised as having a separate living room with a sofa bed which would have allowed us some privacy at night instead of using the same bed or room. Much to our disappointment we arrived to a large room without a door or even a screen in between the sleeping and the living areas. I had also requested extra bedding for the sofa bed and a quiet room. We got neither.
I went straight back to reception to request the room I had booked and was told that this hotel does not have any suites with separate living rooms. I pointed out that the suite was wrongly advertised and that I would not have booked it had I known. I received apologies but no better offer than a slightly cheaper rate for a second room which I accepted for the time being considering we were tired. It was suggested that I should speak to the manager in the morning.
During breakfast the sales manageress approached customers, including us, to enquire if everything was satisfying. I told her about the problems and she tried finding another room for us without success and also suggested to stay in the Candlewood Suites, which is located next to this hotel. I told her that we will check out 2 nights early and find a different hotel instead.
Upon checking out I asked to speak to the manager. After more apologies and more unsuccessful attempts to find a solution for us the manager took my email address and IHG Rewards Club number and promised to follow it up with me after checking the information on the website.
Before we finally left the hotel the manager approached me again and told me that he could not find the information I had given him. We showed him on the iPad and he finally confirmed that the room was wrongly described. He offered a reduction of 50% on the 2nd room which I accepted thinking that it was better than nothing. Thinking back I should not have accepted anything less than a 100% refund on the 2nd room.
There was a constant noise from the outside and the room, on he ground floor, was facing the access road to the two hotels. I did not manage to get a good sleep and the blackout curtains also let too much light through.
After this experience I would definitely not stay again nor would I recommend this hotel to anyone I know. I was also not recognised as an IHG rewards Club member.
The only real positive aspect were the breakfast room staff which were very helpful and attentive.
January 23, 2014
Rated 4.0 out of 5.0 by Evelyn18 Free parking and free wifi
Parking facility and wifi with no extra charge was a major consideration.
Location was good - only 10 mins drive to the airport.
January 21, 2014
Rated 4.0 out of 5.0 by LuisR07 Great Sleep
Rooms are clean and spacious, great amount of TV channels, the hotel is close to LAX airport, yet very quiet, convenience parking lot, and many restaurants around, also supermarket and excellent shuttle to the airport.
January 20, 2014
Rated 5.0 out of 5.0 by swing dance Lou Great service
Front desk staff was very helpful and friendly. The breakfast staff
was very pleasant and friendly.
January 15, 2014
Rated 4.0 out of 5.0 by Gang Stay near from LAX
Next Morning is very early flight, so we select this HI. Parking is not far, just next building to the hotel building.
January 14, 2014
Rated 5.0 out of 5.0 by Charlie15 Service
George was so attentive to everyone at the hotel. He was very willing to please and made me actually feel at home. I would return just because of George.
I made a reservation at another LA hotel and it was so bad, my children wanted to sleep in the car. I have never been in such a horrible place in my life. We made a call to Holiday Inns 800# and the operator was so helpful to find a hotel for me and my family. She looked on-line and found something for us. EVERYTHING in LA was booked due to the Rose Bowl game, Rose Parade, and BCS Championship game. We were fortunate to get a room that was clean, comfortable, and convenient to the freeway. But most of all, the staff was very accommodating. Thank you all!
January 12, 2014
Rated 5.0 out of 5.0 by TurtleB Exceeded expectations
Being an airport hotel, expectations were lower. Wrong. Excellent hotel. Friendly staff. Great service.
January 12, 2014
Rated 5.0 out of 5.0 by JB1984 Great room for great price
Rooms are clean. Free breakfast. Free parking. Free shuttle to airport and walking distance to many restaurants. This place was excellent. Highly recommend.
January 11, 2014
Rated 4.0 out of 5.0 by Gutty48 Nice big room terrible shuttle service
Once we landed at the LAX we were told to go to the hotel waiting area to be picked up by a hotel shuttle. We waited an extremely long time. Every other hotel did a drive by except ours. After 45 mins. one finally arrived. The driver over-filled the seats leaving for a very squishy ride to the hotel. Once we arrived we asked about the poor service and the front clerk said you must call for them to drive by to pick you up.....would have been nice to know that!! If you are not American that also posses a problem as we did not have our cell phones turned on because of roaming charges. Hotel was great but shuttle service to get to it was BRUTAL.
January 11, 2014
Rated 4.0 out of 5.0 by December stay Great service, clean and comfortable
Best stay at LAX so far, I was hesitant to book at this HIE after staying at the other one a year and a half ago, however, this one is a world of difference. Devon at the front desk was very helpful, as was Juan the shuttle driver. Both went out of their way for us and were very friendly. The hotel is clean and looks pretty new, breakfast was OK and having a fridge and microwave in the hotel was useful. I would recommend and I would stay there again. The only thing I would remind those who stay at the hotel upon arrival at LAX is that you HAVE to call for them to send you the shuttle, otherwise you will wait indefinitely.
January 10, 2014
Rated 5.0 out of 5.0 by karylboe happy with our choice
at hotel. great breakfasts. Perfect location, and perfect choice for our family. Never dissapointed at a Holiday Inn
January 8, 2014
Rated 5.0 out of 5.0 by LooLoo96 Wonderful Hotel at Reasonable Cost
This hotel was comfortable, and secure and I was pleased with the staff. If I had any questions, they were ready to help. They even helped me find a Walmart when I needed one.
The only thing I was worried about was their parking- I saw it was in a detached building. But at check in, you're given a gate password, because it's gated, and that made me feel better. I never had a problem with the parking, but until I learned about their security, I was a little bit worried.
Their staff was wonderful and professional. They went above and beyond their duties, and they ensured I was well taken care of.
The security was never a question at this hotel. I'd gladly bring kids here, and this stay proved that this is a wonderful family hotel,
The location is typical LA, I wouldn't wander the streets at night. The outdoor pool was very secure at night though, I was in it every evening, sometimes till 10.
I think the price is wonderful for a hotel like this. Great way to spend your money. This hotel has wonderful value.
January 7, 2014
Rated 5.0 out of 5.0 by ConnecticutTravelers Excellent Hotel
Nice, clean updated hotel. We enjoyed playing in the pool and hot tub. Shuttle service was nice and on time. Nice to have the fridge and microwave when traveling with young children. Outside the hotel, there were places to eat, CVS and 99 cent grocery store within walking distance. Breakfast was good, but unfortunately no fresh fruits at all. The bananas were all green. We left very early in the morning, and the "to go" bag we were given had milk that was long expired, unripe bananas and no yogurt, so there was nothing for the children to eat for breakfast so we picked up something at the airport.
Jose at front desk was very friendly and helpful.
George, who was going above and beyond to make us feel welcome in the breakfast room, is an absolute asset! He would make a great hotel manager.
Overall, it was a very enjoyable stay. Nice that both Candlewood Suites and Comfort Inn share the same property.
January 5, 2014