Rated 4.2 out of 5 by 212
Rated 4.0 out of 5.0 by Hawaiian Great breakfast
The suite we booked was comfortable except for the showerhead; the water was sparse and too widespread. Good thing I didn't need to shampoo. Other than that, the room was great, and the hot breakfast was even better! Thank you for a comfortable night!
February 6, 2014
Rated 5.0 out of 5.0 by Mrs me Love this place
Your staff is so helpful. We liked Karla n Jennifer so much that when we had to stay a night again in LA we went straight to u guys. Thank for great service
February 3, 2014
Rated 4.0 out of 5.0 by Sleepy head Comfortable and clean
Clean and comfortable, convienient shuttle service to LAX every half hour. Very friendly staff willing to help someone from out of town.
February 3, 2014
Rated 4.0 out of 5.0 by VanDweller Good stay lots of points
I stayed here to get some extra points for pointbreaks and Big Win promotions. A nice staycation in my city, great! I booked the 11k points package. I'm not sure if they upgraded me, but the room I was in was HUGE! Neighborhood was a little sketchy but there was always security around. A lot of families staying at the HI so probably really safe. I parked my van on the street since it didn't fit in the garage (free for guests) and it was totally fine.
Breakfast was good and varied for US properties, so no real complaints there (though I am missing the nice rice soups, noodle dishes, and fresh tropical fruits I had in Bangkok a couple weeks ago. Oh well :(
Only complaint is that I booked 11k bonus per night (as per their website). 11k points plus points earned on the stay posted within a couple hours. Great! However, it was 11k bonus rate per night, not per stay, and I am still missing 11k points for the 2nd night. Been a couple days and still haven't heard from IHG. Nothing really to do with this property, just keep it in mind if you are booking the higher rate for points here.
January 30, 2014
Rated 4.0 out of 5.0 by Jpg76 Quite and comfortable!
Staff was great. I ended up going to the wrong motel and they rang ahead and told them that I was coming and they had everything ready for me when I arrived to check in! Shuttle service was also very good and safe.
January 26, 2014
Rated 2.0 out of 5.0 by Wesi1910 Incorrect room descriptions
I booked a suite in this hotel as a base for a friend and myself whilst we wanted to explore Hollywood and the beaches.
The suite was advertised as having a separate living room with a sofa bed which would have allowed us some privacy at night instead of using the same bed or room. Much to our disappointment we arrived to a large room without a door or even a screen in between the sleeping and the living areas. I had also requested extra bedding for the sofa bed and a quiet room. We got neither.
I went straight back to reception to request the room I had booked and was told that this hotel does not have any suites with separate living rooms. I pointed out that the suite was wrongly advertised and that I would not have booked it had I known. I received apologies but no better offer than a slightly cheaper rate for a second room which I accepted for the time being considering we were tired. It was suggested that I should speak to the manager in the morning.
During breakfast the sales manageress approached customers, including us, to enquire if everything was satisfying. I told her about the problems and she tried finding another room for us without success and also suggested to stay in the Candlewood Suites, which is located next to this hotel. I told her that we will check out 2 nights early and find a different hotel instead.
Upon checking out I asked to speak to the manager. After more apologies and more unsuccessful attempts to find a solution for us the manager took my email address and IHG Rewards Club number and promised to follow it up with me after checking the information on the website.
Before we finally left the hotel the manager approached me again and told me that he could not find the information I had given him. We showed him on the iPad and he finally confirmed that the room was wrongly described. He offered a reduction of 50% on the 2nd room which I accepted thinking that it was better than nothing. Thinking back I should not have accepted anything less than a 100% refund on the 2nd room.
There was a constant noise from the outside and the room, on he ground floor, was facing the access road to the two hotels. I did not manage to get a good sleep and the blackout curtains also let too much light through.
After this experience I would definitely not stay again nor would I recommend this hotel to anyone I know. I was also not recognised as an IHG rewards Club member.
The only real positive aspect were the breakfast room staff which were very helpful and attentive.
January 23, 2014
Rated 4.0 out of 5.0 by Evelyn18 Free parking and free wifi
Parking facility and wifi with no extra charge was a major consideration.
Location was good - only 10 mins drive to the airport.
January 21, 2014
Rated 4.0 out of 5.0 by LuisR07 Great Sleep
Rooms are clean and spacious, great amount of TV channels, the hotel is close to LAX airport, yet very quiet, convenience parking lot, and many restaurants around, also supermarket and excellent shuttle to the airport.
January 20, 2014
Rated 5.0 out of 5.0 by swing dance Lou Great service
Front desk staff was very helpful and friendly. The breakfast staff
was very pleasant and friendly.
January 15, 2014
Rated 4.0 out of 5.0 by Gang Stay near from LAX
Next Morning is very early flight, so we select this HI. Parking is not far, just next building to the hotel building.
January 14, 2014
Rated 5.0 out of 5.0 by Charlie15 Service
George was so attentive to everyone at the hotel. He was very willing to please and made me actually feel at home. I would return just because of George.
I made a reservation at another LA hotel and it was so bad, my children wanted to sleep in the car. I have never been in such a horrible place in my life. We made a call to Holiday Inns 800# and the operator was so helpful to find a hotel for me and my family. She looked on-line and found something for us. EVERYTHING in LA was booked due to the Rose Bowl game, Rose Parade, and BCS Championship game. We were fortunate to get a room that was clean, comfortable, and convenient to the freeway. But most of all, the staff was very accommodating. Thank you all!
January 12, 2014
Rated 5.0 out of 5.0 by TurtleB Exceeded expectations
Being an airport hotel, expectations were lower. Wrong. Excellent hotel. Friendly staff. Great service.
January 12, 2014
Rated 5.0 out of 5.0 by JB1984 Great room for great price
Rooms are clean. Free breakfast. Free parking. Free shuttle to airport and walking distance to many restaurants. This place was excellent. Highly recommend.
January 11, 2014
Rated 4.0 out of 5.0 by Gutty48 Nice big room terrible shuttle service
Once we landed at the LAX we were told to go to the hotel waiting area to be picked up by a hotel shuttle. We waited an extremely long time. Every other hotel did a drive by except ours. After 45 mins. one finally arrived. The driver over-filled the seats leaving for a very squishy ride to the hotel. Once we arrived we asked about the poor service and the front clerk said you must call for them to drive by to pick you up.....would have been nice to know that!! If you are not American that also posses a problem as we did not have our cell phones turned on because of roaming charges. Hotel was great but shuttle service to get to it was BRUTAL.
January 11, 2014
Rated 4.0 out of 5.0 by December stay Great service, clean and comfortable
Best stay at LAX so far, I was hesitant to book at this HIE after staying at the other one a year and a half ago, however, this one is a world of difference. Devon at the front desk was very helpful, as was Juan the shuttle driver. Both went out of their way for us and were very friendly. The hotel is clean and looks pretty new, breakfast was OK and having a fridge and microwave in the hotel was useful. I would recommend and I would stay there again. The only thing I would remind those who stay at the hotel upon arrival at LAX is that you HAVE to call for them to send you the shuttle, otherwise you will wait indefinitely.
January 10, 2014
Rated 5.0 out of 5.0 by karylboe happy with our choice
at hotel. great breakfasts. Perfect location, and perfect choice for our family. Never dissapointed at a Holiday Inn
January 8, 2014
Rated 5.0 out of 5.0 by LooLoo96 Wonderful Hotel at Reasonable Cost
This hotel was comfortable, and secure and I was pleased with the staff. If I had any questions, they were ready to help. They even helped me find a Walmart when I needed one.
The only thing I was worried about was their parking- I saw it was in a detached building. But at check in, you're given a gate password, because it's gated, and that made me feel better. I never had a problem with the parking, but until I learned about their security, I was a little bit worried.
Their staff was wonderful and professional. They went above and beyond their duties, and they ensured I was well taken care of.
The security was never a question at this hotel. I'd gladly bring kids here, and this stay proved that this is a wonderful family hotel,
The location is typical LA, I wouldn't wander the streets at night. The outdoor pool was very secure at night though, I was in it every evening, sometimes till 10.
I think the price is wonderful for a hotel like this. Great way to spend your money. This hotel has wonderful value.
January 7, 2014
Rated 5.0 out of 5.0 by ConnecticutTravelers Excellent Hotel
Nice, clean updated hotel. We enjoyed playing in the pool and hot tub. Shuttle service was nice and on time. Nice to have the fridge and microwave when traveling with young children. Outside the hotel, there were places to eat, CVS and 99 cent grocery store within walking distance. Breakfast was good, but unfortunately no fresh fruits at all. The bananas were all green. We left very early in the morning, and the "to go" bag we were given had milk that was long expired, unripe bananas and no yogurt, so there was nothing for the children to eat for breakfast so we picked up something at the airport.
Jose at front desk was very friendly and helpful.
George, who was going above and beyond to make us feel welcome in the breakfast room, is an absolute asset! He would make a great hotel manager.
Overall, it was a very enjoyable stay. Nice that both Candlewood Suites and Comfort Inn share the same property.
January 5, 2014
Rated 5.0 out of 5.0 by Sparty Fans Great people
The hotel was clean and the staff were very helpful. The people running the breakfast area were the best, most polite, and service-oriented individuals that I have ever experienced at a HI-Express. Convenient access to the bus and rail system made the stay a pleasure as well.
January 5, 2014
Rated 3.0 out of 5.0 by AnxiousShuttleCommuter Overcrowded Breakfast
Pool great. Spacious room. Staff nice.
The only inconvenience is the breakfast hour, quite chaotic.
Its only between 6:30 -9:30. I was there around 8:30 on a Monday.
Not a single table available in the dinning area, and it was just for myself. I noticed some guests were using the sofas in the front lobby as tables. This is a basic buffet, serve-your-self , so all people were tripping on each other near the serving area, no queues. The service guy feeding the cereal machines , ovens and pancake machine was rushing and running all the time , he was doing the best he could , very politely.
I was lucky enough to get a room right next to the dinning area so i had to take my meal to my room and have breakfast there. But i would suggest to make some changes to make it easy to your guests, like expand the breakfast hours or add space. This hotel is convenient to LAX, i saw many international families on connections, but clearly a crowd was forming in the dinning room. Avoid the rush, help your guests! =) My two cents.
January 3, 2014
Rated 5.0 out of 5.0 by Aba13 Breakfast Staff
I would like to commend the Staff who were available during breakfast. They were very helpful, even picking up our plates when we were finished. When the orange juice was out a staff member filled the dispenser and served us a couple of glasses. They made sure that everything was stocked and were very friendly and came by the tables and offered fruit and pastries. I've stayed at other Hotels (unfortunately including other HIE) and Staff seemed that the clients were more of a bother. When you asked for additional items when they ran out, they would tell you that there wasn't anymore even though there was still an hour left for breakfast. They wouldn't even come out of the back area and we've had to actually go look for them to ask for whatever was needed. Thank your Staff. I've stayed at this location on a previous trip and have enjoyed my stay each time. I was offered a warm chocolate cookie on check in which was a nice greeting after our long trip. We had a 3 hour delay due to the grapevine closing due to snow. Thank you again.
December 30, 2013
Rated 4.0 out of 5.0 by sure great value
Free parking. Free breakfast and airport shuttle. Staff were friendly.
December 30, 2013
Rated 5.0 out of 5.0 by Darnell28 Nice Place for Airport Stay
Stayed 2 nights, comfortable rooms, best part was the staff, who were always helpful, friendly and knowledgeable. Had the free breakfast one morning of the stay, George (breakfast staff) went out of his way to get me a tray, even offered to get my orange juice and other condiments to take back to my room, this is the kind of service that makes me definitely recommend this hotel for an airport stay.
December 14, 2013
Rated 5.0 out of 5.0 by Eve7 Very nice and clean hotel - Enjoyed my stay
Very nice and clean hotel - Enjoyed my stay.
My only complaint is that my husband could not watch the Lakers game on the cable stations even though I called to verify we could watch the game.
The front desk person assured us that the station and Lakers game would be on cable in our room.
In spite of this inconvenience I would recommend this hotel.
December 12, 2013
Rated 5.0 out of 5.0 by CG1975 Best Stay Ever!
This hotel was awesome! The staff was so good to work with and always willing to help. The room was very clean & comfy. We slept as if we were in our own home, very comfortable and safe. No noise at night to keep us awake which was a plus. The breakfast was very good and fresh. I love the pancakes!! We would definitely be staying here again.
December 3, 2013
Rated 5.0 out of 5.0 by Katstuga Great Stay
I was very happy with my stay. The hotel was very clean, the beds were comfortable and the staff was very friendly. I was stay here again without any hesitation.
November 27, 2013
Rated 5.0 out of 5.0 by Noel72 What A Hotel
Loved everything about it even the pool! and that's after spending the whole day at the beach. Even the KFC across the street with a bullet proof glass was fun. Someone picked up our order by accident (yeah right, whoever you are, you knew the order wasn't yours as an order of 2 piece and a french friy doesn't come in two big bags!!! :-) Anyway, the manager replaced it!
November 25, 2013
Rated 5.0 out of 5.0 by Lele60 Comfort
I totally enjoyed my stay. I was in CA to attend a funeral which was uncomfortable in itself. The staff was very friendly and the accommodations were great which made my overall experience great.
November 20, 2013
Rated 1.0 out of 5.0 by cmcq Still awaiting for the manager to contact us regarding a complaint-over 3 weeks later
This is a clean hotel convenient to LAX. Shuttle service was prompt and professional. Unfortunately when we went for breakfast the staff said that there would be no more orange juice today-at 8am. The juice they had on hand wouldn't be brought out until tomorrow. We complained to "Jenny" at the front desk who claimed she was the "Duty Manager". She laughed and said "if you want orange juice go next door and buy your own". I mentioned that the Holiday Inn had a hospitality promise and she thought this was quite funny and said that wouldn't apply as the breakfast was complimentary. I went back to the kitchen and other customers were also complaining. This time a staff member who identified himself as "David" was mocking guests request for juice to other staff. I approached him and asked for the GM. He advised me that the GM was away for 3 days and that he was the "Duty Manager". I mentioned that Jenny had said she was the Duty Manager and he thought that was funny and said "Well I am now". I mentioned to him that he shouldn't mock the hotels guests as that is what IHG is not about and asked that he have the GM contact me when she returned-he took my contact details and advised me that he would pass this on to her. He then also went and got us some juice as he realized that we were very disappointed in his attitude and mocking of the customers. Well, it is now 3 weeks later and we are still waiting. Obviously the staff feel they can get away with this sort of behaviour as the manager hasn't even bothered to contact us. We would not recommend this hotel based on the attitude and behaviour of some of the staff when the GM is not present.
November 18, 2013
Rated 5.0 out of 5.0 by BishopCWB Excellent Service
Our stay at the Holiday Inn Express was a pleasure. We enjoyed the hospitality and the amenities were exceptional. We will definitely be staying there again. Thanks
November 16, 2013