Rated 4.3 out of 5 by 121
Rated 5.0 out of 5.0 by BeverlyJ Multiple Stays
I have stayed here 5 times in the past year and rate this hotel as one of the consistently better HI Express's that I have stayed in. Would not hesitate to stay again. Staff is excellent.
May 23, 2013
Rated 5.0 out of 5.0 Fantastic place but with WIFI issues
Lets start from the end: I highly recommend this hotel.
Everything was great except for one thing; very poor WIFI in the rooms on the first floor and unstable connection in general.
The rooms I stayed at also have an ethernet wire for wired connection; so you will be OK if you have a laptop with RJ45 port, but Macbook Airs don't have this port.
I stayed in a suite on the ground floor for 7 nights.
The first room I received had very bad and unstable internet connection (very low and fluctuating transmission and receiving rates with frequent disconnections).
On the second night the internet to the entire hotel crushed.
In the morning the IT manager saw me wondering with my laptop in the lobby and suggested his help. He was very helpful, courteous, and a true professional - too bad I don't recall his name as he truly deserves a special "thank you".
We did various tests and he asked the manager to move me to another room.
The staff cleaned the other room very fast which was a great help because I had to leave for a meeting.
WIFI in the second room was very poor as well.
I suggested to install a router inside the room; to my surprise the IT manager agreed; this certainly saved my stay in this hotel because it was a business trip; otherwise I would have had to find another hotel.
Hotel Internet connection crashed once more, but that happened in the middle of the night so it it did not effect me much.
Apart from the WIFI and Internet connection issues; everything is great.
Acceptable gym, convenient FREE parking considering its LA, breakfast - every day different sausages and filings in the omelets, excellent service, and great location with shuttle to LAX (although I had a car).
May 22, 2013
Rated 5.0 out of 5.0 by Khallaf My Best Hotel In LA
I Always goes to this hotel when I visit US and LA
I like everything in this hotel ( location , free parking area , free breakfast , staff kindness , swimming pool , business center , GYM )
May 21, 2013
Rated 5.0 out of 5.0 by Cruisers4life Great staff & service
We arrived late & used the complimentary hotel shuttle. The driver called to make sure we knew he was on his way & would be there shortly. We arrived at the hotel & the staff was very pleasant & made us feel very comfortable after a long day. The room was larger & much nicer than we were expecting. We woke in the morning to a wonderful complimentary hot breakfast & the complimentary shuttle was ready & waiting for us when we needed to return to the airport. The overall accommodations & staff over-exceeded our expectations.
May 12, 2013
Rated 5.0 out of 5.0 by Julie99 Great Stay and friendly service
I would thoroughly recommend Holiday Inn Express we took our Daughter and Grandson and booked two rooms for 4 nights. The rooms were quite large, clean and the beds were very comfortable. A good location from the airport with a free shuttle bus to take you to and from the airport, you must phone from the airport when you want to be picked up, we found a service desk who phoned for us. Breakfast was basic but what do you expect for free, quite adequate to start the day off. The staff was excellent and very friendly and helpful.Free internet and a nice swimming pool to lounge around and relax to get over the shopping. Being from New Zealand we didn't have a car but we caught the bus down to the South Bay Galleria great shopping to be had down there. Apart from the actual shopping center behind is a Target, there is Nordstron Rack great bargains to be had from there and over the road a DSW shoe wholesalers, amazing bargains. You can shop until you drop, so Holiday Inn Express for us was in a great location. We then went onto New York and then came back for another night in LA before we flew home to New Zealand.
May 4, 2013
Rated 5.0 out of 5.0 by Wilouf Great value
We really enjoy our stay in your hotel,
Great breakfast , comfortable bed
we use the printer for our airpline checking
May 2, 2013
Rated 5.0 out of 5.0 by yours good location
hotel was in good location for my stay of two nights. shuttle to car rentals and comp breakfast was ist class
April 23, 2013
Rated 1.0 out of 5.0 by upset74 November Stay
I am just learning how to use this site and if I knew back in November I would of made this review. I stay at your hotels often for work and the first and list time I stayed at this one their was a problem that someone else was issued a key to my room. The door was opened and I was startled. I did call the front desk and let them know. When I spoke to a manager I was in a hurry to catch my flight but was told they were sorry it happened and if I was to go back to ask for the GM so she could comp my room. They had already charged me at the time so I asked for an email and it as sent but after time they self delete. So I called the GM and she was not in I spoke to another manager and she said she could not help me she would forward the message to the GM to call me right away. Still no call so I had to call back again and leave another message... I needed to make a reservation so finely when the GM calls me I told her what happened. She was short with me and cut my call off quit fast I could't even make my new reservation. She told me she would send me an email later that day, I was thinking why an email when she should just call me back. guess what she didn't...Next day comes morning passes and still no call or email. I had to call her back AGAIN. I told her listen all I want to do is let you know what happened and reserve a room for 4/21/2013 I said if you can comp it that would be great but if not a discount would be fine, and then she told me well I have to see if what you are telling me is true!!!!!! Right their what is she indicating? As a customer why would say something like that? Then she said sorry it is not in my power to give you a discount or anything else but let me transfer you for your reservation and yes if you like to make a complaint about my customer service you feel free to do so....
April 18, 2013
Rated 3.0 out of 5.0 by NikkyName Some rooms are in a noisy area of the hotel
This hotel offers a good value in the vicinity of the LAX airport.
We had our room on the first floor, room #102, and unfortunately it was located directly opposite to the laundry facility.
Starting at 4:30 AM, the employees started to go in and out and the door slammed every 10 minutes with a big thud. We could also hear some carts being wheeled around, so sleep was impossible.
We returned a few days later and had a room on the 4th floor, which h was nice, spacious and most importantly , quiet.
As Hilton Honors Members, we should not have been put on the first floor in the first place.
April 15, 2013
Rated 5.0 out of 5.0 by Edandpeg Very nice hotel
Nice, quiet, great staff and excellent rooms. Great service to the airport. Convient "business" room
April 11, 2013
Rated 4.0 out of 5.0 by Flower25 Great service!
The bathroom looks old.
The beds are so softness.
Davon, who works in front desk, was a very servicial man!
Near the airport but you don't listen the airplanes, you can rest and sleep
April 8, 2013
Rated 4.0 out of 5.0 by Mojoman No surprises
Excellent overnight business stop over. Staff are great...comfortable..excellent internet access. Mid range pricing...
April 7, 2013
Rated 1.0 out of 5.0 by sadness a place to avoid
Although promised did the hotel not take care of special allergy needs in the room and for breakfast.
A bad way too soft bed with too many layers of padded items and plastic!
Check-in and check-out staff was rude and impolite.
No service in matter of eligible bonus points.
Hotel stays unwilling to "repair" their mistakes.
The highest qualification for the breakfast is "poor"
Too may sweet items. None healthy items.
Unacceptable to give plastic cups, plates, bowls and silverware, in any hotel guests eat from glass and stoneware with metal silverware.
The hotel fully fails to take care of the environment.
Use of business center did not work.
April 6, 2013
Rated 5.0 out of 5.0 by GrannySharon This place ROCKS!
we had 17 in our group and we stayed here for one night going to Mexico (on a missions trip) and then 2 nights on our return. It was absolutely wonderful to be so close to LAX and also a few other places that we wanted to travel to. The rooms were spotless and two of our rooms were the larger with a pass through door and a small kitchenette, perfect when we wanted to eat pizza and chat. there was a large basketball tournament and you would NEVER have known... it was so quiet. The weekend staff was so helpful even after my 8th question... as soon as they saw me they'd start shaking their heads... I appreciated their humour (you know who you are!) and the fact that they had all 5 rooms ready for me!
anyway I would recommend this hotel 100%!!!!
March 30, 2013
Rated 5.0 out of 5.0 by DRaining Great Place to Stay
This is the second time I have used this loction when I have had out of area guest flying out of LAX. I live a couple hours away and to come into the city, have a meal, visit some sites and give my guest a chance to nap or rest before there flight, and then spend the night myself and take care of things in the city the next day. I will likely use this side o several occasions.
March 24, 2013
Rated 5.0 out of 5.0 by Khallaf Value of money
The hotel is wonderful
Nice location and nice breakfast
The free Internet and the free secure parking ...
The stuff was excellent , they make Recognition for proirty club
The need to change the physical machine in the GYM ... it was noisy
March 23, 2013
Rated 3.0 out of 5.0 by jamioy2k let down by breakfast
some improvements can be made on breakfast buffet. I found the cereal to be a bit stale. Gym can do with some free weights.
March 14, 2013
Rated 4.0 out of 5.0 by Mordechai Hotel parking lot is outside -Great Hotel stuff
I sited at this hotel for one night before the oscar night. City was full and packed so the hotel was nice and matched to me. The only thing that I disappointed from is the parking - It's out side the hotel in external garage, But Stuff was nice and allowed me to put the car near the main looby for suitcases.
Breakfast is nice as all Holiday Inn Hotel so you can find yourself fast. I got an upgrade (Gold Member) for nice and good room.
March 3, 2013
Rated 4.0 out of 5.0 by Rune68 Large rooms close to airport.
Stayed 3 nights on our tour around the US. As a budget hotel, its a lot of value for the money. Comfy beds, free indoor parking, free
wi-fi, and even a pool, that we didnt use due to the rather cold weather. Furthermore there is a barbecue station available for the guests.
What I must comment on the bad side is the breakfast arrangment. It has to be my first hotel ever to serve food on cardboard, and only have plastic utensils. In my opinion, one either serve breakfast with normal glassware, or none at all!
Either way, for a hotel close to an airport I can surely recommend it - be warned about the breakfast though.....
February 28, 2013
Rated 4.0 out of 5.0 by EdR13 Good Airport Property with Neighborhood Access
We spent three nights at the Holiday Inn Express Los Angeles Airport Hawthorne in February. The hotel is about 20 minutes from LAX but it offers complimentary transfers to/from the hotel. The property is located on Hawthorne Boulevard and is about three blocks away from a Ralph’s super market (which comes in handy if you want to pick up items to enjoy in your room; in addition to food, it also sells liquor, beer and wine).
The hotel has a very spacious lobby and all rooms are accessed via this entry. Located on the first floor is a small business center (two computers with printers) as well as a fitness center. A very large breakfast room is located off the lobby. All rooms have microwaves, a mini-frig and a coffee maker. Our room had a work desk with lots of work space. Wifi was free and very fast.
The Holiday Inn Express breakfast is always good with lots of choices. A nice extra here was that kids were given a plastic drinking cup and a collection of colors and other items to keep them busy while enjoying breakfast. The buffet included hot items – cooked eggs (one morning was cheese omelets, another was scrambled eggs and the last was vegetarian omelets), breakfast meats (they rotated between sausage & bacon), biscuits, sausage gravy, pancakes and cinnamon rolls. Cold items included cereal, yogurt, boiled eggs and a variety of breakfast breads & muffins. Coffee, various juices and milk (regular and fat free) were available. Everything was kept full and fresh and it was a great way to start the morning.
We enjoyed our stay at The Holiday Inn Express Los Angeles Hawthorne. We enjoyed being able to walk to Ralph’s (although we might not have done so in the late evening hours). All staff members were friendly and professional. The hotel offers an affordable stay and access to food shopping that isn’t available at many properties closer to the airport. We will use it again when we next pass through Los Angeles.
February 21, 2013
Rated 5.0 out of 5.0 by detom Great value
Stayed two nights between flights. Shuttle was prompt for pick up to/from airport- only short drive away. Breakfast choices were excellent- pancakes, sausage links, egg/cheese "patty" for sandwich plus the usual fare. Room very comfortable. Walked to neighborhood restaurant early in evening and felt quite safe. Definitely a "keeper".
February 20, 2013
Rated 5.0 out of 5.0 by Vintner2009 Great staff
The staff is always great and add a personal touch that makes feel like family!
February 19, 2013
Rated 4.0 out of 5.0 by RazalasJ Great room and easy to get to ant location in L.A.
Had a great time! Not in the best location but easy to get anywhere in L.A from the hotel. The room was large and the beds comfortable! Had a fridge and microwave and flat screen T.V. Gated parking for the car at no charge. Pool are and spa was nice to relax in. If we come back to the L.A area again...I would Deff. Stay here again.
February 17, 2013
Rated 4.0 out of 5.0 by Larry7510 Great staff, both day and night
Excellent, large room recently renovated.
The staff.....could not have been any better
February 15, 2013
Rated 3.0 out of 5.0 by honzad3 fair
Spacious rooms, good beds/matress, free wifi, free parking.
Rather poor breakfast: american way served on plastic which then all goes to garbage, for European absolutelly missing vegetables (few cut tomatoes/pepper/cucomber would not certainly cost that much - we bought some and brought it to the tble), no ham, no sliced cheese (just spread). Just one kind of no-taste bakery (toast bread) on contraty to several choices of sweet (rether oversweeted) bakery. Ladies staff on breakfast rather annoyed/bored lookout. Limited space - sometimes people waiting in the coridor to free table (but breakfast area is large, 5more tables would fit perfectly).
Generally good staff, BUT one thing is still on my mind: we were waiting to delayed luggage which eventually arrived aroud 9pm. We were called to pick it up from reception. After we took the suitcases from cart we were annoyedly said by one of the male-receptionist to return the cart to its parking position 2 meters to the doors! This quite worsened the impression of hotel staff.
January 30, 2013
Rated 4.0 out of 5.0 by dyasa good beb
the bed was comfortable but the pillows were so floppy
January 26, 2013
Rated 5.0 out of 5.0 better than next to airport, and timely shuttle
large room, comfortable bed, good, clean neighborhood, a little further away from plane noise.
January 23, 2013
Rated 2.0 out of 5.0 by Kansas Hotel and Staff are okay but it is not located in a safe location.
Do not leave the hotel property on foot for anything! I walked to McDonalds on the corner and felt I was sized up by more than one person. At McDonalds I was hit up for money. I'm done with this HI at this location
January 22, 2013
Rated 5.0 out of 5.0 by Tulita97 comfortable neat rooms, excellent service
Everything was excellent, pup at airport fast, all the staff very friendly and answer any question. Breakfast was very good with a lot of variety. The rooms are comfortable, very clean, spacious. It we are ever again at Los Angeles we'll choose again this hotel. The staff is mostly bilingual.
January 22, 2013
Rated 5.0 out of 5.0 by nelen2 Clean comfortable and quiet
Great place and easily accessible right off the highway. Easy parking as well. The front end staff was very helpful and friendly. Room was extremely clean as well. Could use the better pillows other holiday inn express have. Other than that would recommend.
January 17, 2013