Rated 4.2 out of 5 by 196
Rated 2.0 out of 5.0 by susan315 Problems must come from management
We will not stay at this hotel again. The location is not the best. And issues with the "free" breakfast were the final straw. Hours are too short - they don't even extend them for weekend or holidays. Food cabinets are padlocked at the stroke of 9:30a when the breakfast is shut down. Given the over crowding - the room is too small for the number of guests - it is impossible to get food and eat in a reasonable time. Many times the line was out the door of this very small room.
The staff at this hotel - housekeeping particularly - are outstanding. Very friendly, and very efficient. In my opinion, the problem seems to be management.
July 9, 2014
Rated 3.0 out of 5.0 by susan315 This property needs better management
The housekeeping staff is excellent! Very friendly and the rooms are clean.
The hallways in the hotel are extremely narrow and little difficult to navigate - room was very large and well done. Internet was not reliable, but it did work about 80% of the time.
Our biggest complaint - the hours and availability of the breakfast! This hotel apparently caters to incoming travelers from other countries. The breakfast room is way too small to accommodate the hotel guests. It was overcrowded, with no place to sit. Many of the food items were "out". The line to get in the breakfast room many times went out the door! The hours are limited to 6:30a to 9:30a 7 days a week. And at 9:30, padlocks start going on cabinets; items are removed, etc. The staff was courteous and gracious - I think the orders to lock up come from management. It made me feel like I was in some sort of institution!
Management needs to take a hard look at some of their "orders". We stayed at this hotel for four days so it wasn't a one day thing. I would not recommend this hotel, nor would I stay there again because of the area, and the "free" breakfast that was such a disaster.
July 9, 2014
Rated 5.0 out of 5.0 by BishopCWB Cleanliness and great service
This is a great hotel for security and customer service at a valued price. I recommend it highly.
July 8, 2014