Rated 4.3 out of 5 by 305
Rated 5.0 out of 5.0 by solymar Great staff, great value
This hotel is conveniently located just a couple of miles from LAX. We stayed here one night as we were expecting family from out of town on an early flight and did not want to fight traffic coming into LA from down south.
The hotel provides free shuttle service and they were kind enough to even pick up our family from the airport and bring them to the hotel before we checked out which was a huge convenience of not having to drive ourselves and either wait or pay for parking at the airport.
The rooms are very spacious and on par for HIE.
Front desk staff were very friendly and very helpful in all our interactions with them.
December 25, 2014
Rated 4.0 out of 5.0 by jackie2277102 Great Value, Comfort, Amenities
Our stay was comfortable and totally worry free with this Holiday Inn Express and Suites Hawthorne location. Free WIFI, Free Parking and Free Breakfast added to the comfort of the family. The location was very suitable, the facility was neat and pleasant. I think the customer service desk staff could have been more caring and less dis-pleasant (particularly the guy who was in the night shift during our check in) in their behavior. They could add more veg options in the breakfast.
December 24, 2014
Rated 4.0 out of 5.0 by SANTRAM MR SANTRAM
ALL WAS GOOD TILL THE LAST DAY OF CHECK OUT.
IT WAS RAINING AND THE COURTESY AIRPORT SHUTTLE BUS DID NOT BOTHER TO PICK US UP AT THE MAIN ENTRANCE OF THE HOTEL.
WE HAVE TO DRAG ALL OUR LUGGAGES ALL THE WAY TO THE SHUTTLE BUS PICK UP POINT IN THE RAIN AND IN THE PROCESS ALL MY FAMILY MEMBERS GOT WET (INCLUDING THE LUGGAGES)..
AS A PRIORITY MEMBER AND AS A S A REGULAR HOLIDAY INN GUEST, WE WERE DISAPPOINTED WITH THE SHUTTLE BUS SERVICE.
December 19, 2014