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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 522 reviews
92%
Recommend This Property

Ratings Breakdown

522reviews

  • 5 Stars
    370
  • 4 Stars
    93
  • 3 Stars
    23
  • 2 Stars
    19
  • 1 Stars
    17

clean and comfortable

By

July 12, 2016

club

Great , employees good attitude and we were well at the hotel, you could not find a better place to stay...

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Decent Stay Overall - Poor Customer Service Though

By

July 08, 2016

club

I travel a lot and while I don't typically stay at Holiday Inn Express. With that said, this is a very nicely outfitted hotel and with an above-average breakfast with many options compared to most. The hotel common areas are quite nice and comfortable and so was the room. The two negatives were that one day our room wasn't cleaned and when we got back to our room around 9:30 at night and called the front desk to let them know, we were told that we left our room door tag out, which was untrue. Then when I asked about getting clean towels, since it was obviously too late to have our room refreshed, the front desk staff person said we could come downstairs and get them. Really?!? We also tried to address it with the manager the next day, but were met with the same level of concern. Second negative was the bed. It was the hardest bed I've ever slept on and I prefer a firm bed.

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friendly staff and comfortable rooms

By

July 08, 2016

Whenever we stay in Hays we stay at this hotel. We have family in Hays so stay quite often. We have always been happy with the accomodations at this hotel.
The staff is always friendly and helpful. The only complaint we have ever had is sometimes the pool is a little cooler than we would like but still useable. We would recommend this motel very much.

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GOOD EXPERIENCE

By

July 04, 2016

club

NICE FACILITY GOOD STAFF
WE WOULD RETURN IF TRAVELING THIS
WAY AGAIN

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Awesome night stay

By

July 03, 2016

This is an exceptional Holiday Inn Express. Although I only stayed one night I wished it could it have been more. The rooms were very clean and taken care of, beds were very comfortable to the point you did not want to get up the next day. Staff was very friendly and the breakfast was very good. Highly recommended when traveling and you need to relax.

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Great Hotel

By

July 02, 2016

This was the best Holiday Inn Express that we have stayed at in a long time! It was very clean with friendly staff and good food.

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Travel stop

By

June 27, 2016

club

Hotel was very accommodating. It was nice to find a clean place to stay in the middle nowhere.

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Clean, comfortable and convenient.

By

June 27, 2016

platinumelite

Newest hotel in Hays is always clean and well kept. Staff is friendly and helpful and HI Express breakfast is the best in the industry.

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Good bed

By

June 27, 2016

platinumelite

The beds and pillows were very comfortable and clean, as always at Holiday Inn Express. Good Breakfast too.

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Great experience

By

June 23, 2016

club

We stopped in Hays while traveling cross country just for the night. The Holiday Inn Express met our expectations and then some. The only "problem" that we experienced was that after a full day of driving, we could not wait to get in the swimming pool/hot tub for relaxation. It was so hot and humid in the indoor spa, it made breathing difficult. We were unable to open the door or window to allow air circulation in the room.

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great service and accomidations

By

June 22, 2016

club

Sought this motel out after staying at 2 other HIE locations on same trip. I was not disappointed, they all have a great staff and rooms were remarkably clean and comfortable. The staff at check in Hays recommended several good restaurants that delivered food in the area, and I had the best Gyro and my buddy had the best lasagna we have ever eaten!

I am planning future trips to the area, for business purposes next time around and will definitely be a regular!

Thanks for the good services.

Darryl, Indiana

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Great Stay

By

June 21, 2016

club

A great stay on our way home from vacation in Utah.

Posted byHotelStaff
June 21, 2016
Odiedog1, Thank you for staying with us. We hope you enjoyed your vacation, and look forward to seeing you again the next time you pass through hays.
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