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Rated 4.3 out of 5 by 146 reviewers.
Rated 1.0 out of 5.0 by Worst staff ever ALL staff except one woman who worked in the evening were very rude and unfriendly. My sister tried speaking nicely to one female employee who worked in the breakfast area the woman actually started complaining about other people staying there! The attitude of the staff is a reflection of the management of this hotel. The manager is very rude also. The way the "cleaned" the room was a joke. No clean towels, empty shampoo bottles left on the side of the tub. The bed was made once while we were there. We stayed for 3 nights and were put in the room with the over hang for their drive up. It was always dark in the room because there was no light from outside and all the inside lighting was very dim. At 11 am while we were trying to finish up gathering our belongings they turned the A/C off! It was 100 degrees outside! As this is the most expensive place to stay in Hays you would expect to be treated with respect - well it won't happen here. I will never stay here again - there are numerous other place where they actually welcome you and want you to stay at their hotel while this Holiday Inn Express really doesn't want your business! July 24, 2014
Rated 5.0 out of 5.0 by nice hotel The staff was friendly especially the cleaning staff. Rooms were very comfortable especially the pillows and the mattress. Food was typical for a Holiday Inn Express it was better than other chains. The only thing I saw wrong with the room was the shower head could have been better. We were there for our son's wedding and the hotel was very accommodating. The pool and spa were very nice for a hotel. July 23, 2014
Rated 4.0 out of 5.0 by Always a good place to stay My family and I stay here frequently when traveling to and from KC to Colorado. It's a great place to bring kids! July 22, 2014
Rated 4.0 out of 5.0 by Friendly and Prompt Service Food was great for breakfast, bed was comfortable, property was well lighted and secure. What more can you ask for in a place to stay! July 20, 2014
Rated 4.0 out of 5.0 by A + Customer Service A miscommunication over which night we had reserved resulted in a satisfactory resolution in our favor. We were given the benefit of the doubt, and customer loyalty enhanced. We will use this facility again if we need a break in the Kansas City to Denver arduous trip. There are other quality lodging choices in the Hays market, but because this matter was resolved in our favor, we will stick with Holiday Inn Express. July 16, 2014
Rated 5.0 out of 5.0 by Very clean, hard bed The bed was like sleeping on a rock. Front desk staff and breakfast staff were very nice. Property was very clean. July 14, 2014
Rated 5.0 out of 5.0 by Good We have stayed there several time and as usual it was a good experience. The Holiday Express used to have complimentary cookies or such but I guess with the number of people that stay there such has been not on the list now. July 12, 2014
Rated 3.0 out of 5.0 by Spacious rooms but... Nice executive rooms with sofa etc. Two tv's and decent selection of channels (better than the competition). Only downside is recurrent bus loads of teenagers working out their 12 hrs of bus captivity in the hallways and rooms till 2am. Probably a better place to stay when school is IN session. July 6, 2014
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