Rated 4.3 out of 5 by 155
Rated 5.0 out of 5.0 by Raider Carl August Road Trip
Welcoming staff; clean rooms; book in advance, can fill up fast due to Hays hlafway point between KC and Denver
August 16, 2014
Rated 4.0 out of 5.0 by 2 Weary Travelers Great service
We made an unscheduled stop at this hotel around midnight while traveling. It was nice to be greeted by friendly hotel staff who checked us in quickly so we could get to our room and get some sleep. Also really appreciated the locked front door at that time of night; it made me feel more secure when I checked in. Room was very clean and comfortable. I always look for a Holiday Inn Express while traveling because I know I will consistently get great service and clean, comfortable rooms.
August 14, 2014
Rated 5.0 out of 5.0 by 'Ole john Very clean
We enjoyed our stay. Clean, prompt helpful service. 5 star rating in our book. Reasonably priced, plenty of space for 4 in a double queen room. Breakfast choices could be improved. Need to offer whole milk. . . . 2% or skim the only choice?
August 10, 2014
Rated 5.0 out of 5.0 by St Louis Traveler Clean and Comfy as usual
As usual we chose Holiday Inn Express for it is always clean and comfortably. We always leave in morning with a good breakfast in our tummies. We would come back with no questions asked at this Hay's location.
August 9, 2014
Rated 2.0 out of 5.0 by fed1985 Rude staff, dirty rooms, refusal to grant tax exempt
Even though I provided the appropriate ID and paperwork, the staff would not grant tax exempt status. They did give me a govt rate on the room, but insisted on charging me taxes. I stayed at another hotel a few blocks away the following week and had no problems with the tax exempt issue.
I pointed out I spend 40-50 nights a year in this city and I was hoping to spend a portion of those nights at this hotel. The desk clerk responded the hotel has no problem filling its rooms, so losing one customer was not a big issue!
Maid service was spotty. Of the four nights I stayed, twice the trash was not emptied and dirty towels were not collected on one night.
August 6, 2014
Rated 3.0 out of 5.0 by bodybuilderbrett Manager with an attitude!
The manager was rude but did handle my complaint. The hotel was clean and nice. I would recommend the hotel as long as you don't have booking problems you wont have to deal with the rude manager.
August 5, 2014
Rated 5.0 out of 5.0 by Reunion Coordinator Excellant Holiday Inn Express
The staff did an outstanding job and the family members who stayed for the reunion all said that they would return next year and plan on staying at the Holiday Inn Express in Hays , Ks. Stayed 2 nights. Check-in August 1st and Check-out August 3rd.
August 5, 2014
Rated 5.0 out of 5.0 by bethj clean and comfortable
We arrived late but had reservations. Nice staff greeted us. Very nice and clean. The only thing I would recommend is because the laundry is on the front of the building that the blinds should be closed. That was the first thing we saw as we approached the entrance and does not make a good first impression.
August 2, 2014