Rated 4.2 out of 5 by 84
Rated 5.0 out of 5.0 by ncgrl Love my IHG
Love my Holiday Inn Express! This place was awesome, check in was fast and great and rooms were clean and roomy and we got a good night sleep. Mattress was great and breakfast was good loved the lobby of this hotel it was beautiful and cozy. Check out was awesome as well and all the staff was wonderful and friendlyl
November 13, 2013
Rated 5.0 out of 5.0 by Dracie1 Nice stay
Everything was clean and nice. The front desk clerk was very plesant.
November 7, 2013
Rated 4.0 out of 5.0 by Ev33 Clean and inviting and comfortable bed.
We asked about restaurants and the desk clerk recommended one that was excellent. Overall a good place to stay!
October 24, 2013
Rated 5.0 out of 5.0 by pilgrim58 Clean, Comfortable, Caring
First time at this hotel and will return I'm sure when back that way.
October 23, 2013
Rated 1.0 out of 5.0 by Maryvon33 Lovely hotel
We were pleasantly surprised with this hotel . The decor was lovely and tasteful and not like most motels. The bed was very comfortable. The staff were extremely nice. We needed Polar Pacsfrozen and this was taken care of right away. We wish all hotels could be this nice .. We will definitely stay here again when we are in Hays.
October 23, 2013
Rated 4.0 out of 5.0 by dbro good bed
This is the only hotel that has biscuits and no gravy. when asked about it, they said that that considered it a meat. I have a platinum card with both the IHG group and the Choice group. Nowhere that I stay are they that cheap. I think that it reflects negatively on the owners. If they cut that small item, what is next.
October 21, 2013
Rated 5.0 out of 5.0 by ClarityAnn Comfortable, Quiet, Friendly in Hays, Kansas
We really just needed a place to stop along the way through Kansas. We were towing a trailer and had been camping for over a week, but just wanted a convenient, comfortable to place to stay for the night. This Holiday Inn Express fit the bill. The room was clean, modern, well-decorated, quiet (away from I-70, but not too far off of the road). The front desk staff was quite helpful and recommended a pleasant ambiance, locally-sourced food, restaurant in the downtown area of Hays. Everything was as it should be only friendlier, pleasantly decorated, quiet and convenient. A good night stay ...
October 17, 2013
Rated 5.0 out of 5.0 by Tess54 Wonderful service and relaxing environment
The staff is always friendly and helpful, the rooms are clean and relaxing, I always sleep well here.
October 16, 2013
Rated 5.0 out of 5.0 by Amigos3 Great one night rest
Chose to stop here on the way to CO. Complimented the staff on the condition and appearance of the hotel. I believe they said it was only 3 years old. Slept like a baby and would stay again if in the area.
October 15, 2013
Rated 3.0 out of 5.0 by Jonesy50 Not the best stay
The 2 girls at the counter need some coching on customer service. They were each checking in a guest and it took for ever. Thye never acknowledge that I walked in and apparently were both trying to book the same room for the guests. Apprently that was hilarious and took 10 minutes to get to the counter. Once I got tot the counter she answered the phone and booked a room as I waited.
No real recognition for being priority club.
I asked how to get to a certain steak house. The response was if your looking for a good staek house you shoud go to the local one downtown and fills out a card for me to hand them for a 10% discount. Really I'm going to go use this card and give you recognition when I didnt even get my questioned answered?
The hotel isself was very nice and the guestroom was perfect.
People make the difference in the stay and this location didnt measure up
October 14, 2013
Rated 5.0 out of 5.0 by Blueboy Very Clean and Relaxing
We found this hotel to meet our expectations, and above.
October 11, 2013
Rated 1.0 out of 5.0 by Kjane Stay experience
The hotel was nice but the service was rude and didn't care if it made their guest comfortable or not. Stayed at this hotel as an alumni of Fort Hays State University and had meant several of our old alumni there. Our group of about 15 had visited in the breakfast area in the morning before the game which was nice after many had traveled a distance. After the game we returned to the hotel to be told we were not allowed in the breakfast area, because we didn't clean it up before we left. We were also told by their staff if we were loud we would be sent to our rooms or maybe we could just go to a bar. Thought we paid good money and should have been aloud to visit with our friends we hadn't seen in 30 years, but apparently we were not up to their standards. I stay at the holiday inn express a lot due to travel but I would not recommend Hays site due to the rudeness and unkind gestures towards their guests.
October 9, 2013
Rated 5.0 out of 5.0 by silverbullets Very Helpful and Friendly Staff
Upon our arrival, the gal at the front desk was very friendly and helpful. The next day we needed some assistance with a birthday card we designed on the computer for our sister-in-law and Cristina at the front desk went above and beyond to help us. Would definitely stay here again and recommend to others.
October 7, 2013
Rated 5.0 out of 5.0 by 1Church2013 Glad we made the switch.
My family and I were on our way home (Colorado) from a road trip to Florida, my daughter had made reservations at another hotel in Hays but I wasn't comfortable with her choice because I normally stay at Holiday Inn properties. So since we were about an hour out from Hays and I decided to call and see if there was availability at my preferred hotel and YES, there was! I'm so glad we made the switch because everything was what I expected. Upon arrival the staff greeted us and because I am a priority club member I was given 2 bottled waters. We were pretty hungry and was unsure of the best place to eat and the front desk clerk gave us a suggestion and boy were we glad we went to her suggested restuarant. If Holiday Inn-Hays keeps this standard I will definately recommend this hotel. Oh, and let me add this...I do not write reviews (although I always read them) but I just had to on this one.
October 6, 2013
Rated 5.0 out of 5.0 by MourningDove25 We always look forward to staying here on our way to CO
Great Holiday Inn Express with nice updates and great staff. The only complaint I would have is that I wish they had eggs without so much salt. More fruit would be nice too. Enjoy your stay here. Nice Carlos and Kellys restaurant near it has great food.
September 27, 2013
Rated 4.0 out of 5.0 by FamusWilly Good night's stay
We have stayed here before and like this place. The heating/AC units in the window were quiet but they throw cold air right over the bed so adjust the temperature carefully. Also the shower heads are so high that I could barely reach it, let alone adjust it. Getting a luggage cart can sometimes be problematic if the hotel is full.
Overall, we were satisfied with our stay and will stay here again. We would recommend this hotel to others. It is convenient to the large, and well stocked Walmart store and also to a couple of restaurants.
September 26, 2013
Rated 5.0 out of 5.0 by Terri27 Very comfortable room
We had a suite with a sofa and double queen beds so we could relax after driving all day. The beds were very comfortable and it was nice to be able to sit and watch TV and not be in the bed. The whole hotel was very clean and the staff very personable. We would recommend this hotel.
September 23, 2013
Rated 2.0 out of 5.0 by tea4two Disappointed
We traveled for 10 days straight and stayed in holiday inn express when one was available to 8 out of those days. This however was a real disappointment. First they over booked the rooms and put us in a 2 Queen bed room and then we found out that it was a handicapped room which we were not told about and then the beds were against the wall on one side and you had to crawl to the bottom of the bed to get out. the people were rude and the breakfast lady took off somewhere and left the food unattended and out of alot of the choices. I made our reservation in advance to insure we would get a room that we preferred. The room was not very clean either there was something smeared on the beside table and the tub had hair in it. I would not recommend this hotel to any one.
September 22, 2013
Rated 5.0 out of 5.0 by al2011 HIE..NEVER A DISAPPOINTMENT
As usual, HIE is never a disappointment when we check in. Does not matter what state we visit, HIE is a comfy "home away from home". Hubby always looks forward to breakfast. Thanks HIE for your show of appreciation to your guests!! Could do better with the rewards...2 bottles of water isn't much. We had 24 bottles with us.
September 10, 2013
Rated 5.0 out of 5.0 by Shorty72 An excellent and comfortable atmosphere
The hotel was clean and well kept making an inviting and comfortable atmosphere after a long drive. Courteous staff!
September 4, 2013
Rated 4.0 out of 5.0 by Kwahu1 Everything great but price
Still don't understand why HIE has such high prices compared to other chains. I continue to stay for all the good stuff but have been doing research to find other properties to stay at a more competitive rate.
September 1, 2013
Rated 5.0 out of 5.0 by Eldonbd Priority Club Water
I'm guessing the chamber of commerce has trinkets that they'll give to give away with the bottle of water. Almost every other HIE gives more than just water.
Everything was great. The room was very clean and the location is just far enough from highway that there is no road noise.
September 1, 2013
Rated 1.0 out of 5.0 by MJRogers NO, customer service
When we arrived, the Desk Clerk was very rude! We did not get the room we reserved, and when we tried to talk to the girl she laughed at us and told us to deal with it. Two of us had to sleep on the floor. Being a traveler this was one of the worst stays we have ever had.. there are other choices for us to stay at and we will NEVER stay here again.
August 26, 2013
Rated 5.0 out of 5.0 by VaughnStEr Comfort AND value!
This location of HI Express is fantastic! Clean, friendly and comfortable. Desk clerk was personable, and welcomed us as members of IHG. Our room was clean, large, well decorated and appointed. Bathroom was roomy and clean. Everything worked. Breakfast was typical of other HI Express locations. Only complaint is lack of fresh fruit choices.
August 20, 2013
Rated 5.0 out of 5.0 by Juanito2 THIS IS THE PLACE TO STAY IN HAYS!
After a long road trip this is a great hotel to take a break,very clean,front desk receptionist was awesome with extra bedding.Kim I think was her name.thank you.
August 15, 2013
Rated 2.0 out of 5.0 by denverreader Less Than Stellar Stay
At this over-priced Holiday Inn Express, we experienced a staff that was not helpful and showed no concerns about our needs. When I completed the comment card about our stay, I specifically ask the front desk attendant to make sure that the manager read my comments, and would he/she please contact me. I have not heard a word. With I-70 having multiple Holiday Inn Express properties, this particular one was over-priced, and needs staff training. I was embarrassed that the people we were traveling with experienced this property.
August 15, 2013
Rated 1.0 out of 5.0 by Jackie696969 Poorly Managed including Housekeeping
Lobby was the only thing 1/2 way clean. My bathroom floor had visible stains on the tile showing it had not been cleaned.
I was uncomfortable touching the remote and didnt want to take a shower
August 12, 2013
Rated 5.0 out of 5.0 by RMNPBound Excellent
This was our 2nd stay at Hays HI Express. Excellent
in all respects.
August 11, 2013
Rated 5.0 out of 5.0 by Mhens68 Great Staff and Facility
The staff was great frmo check in to check out. Breakfast area was maintained throughout the entire time posted. Nothing was lacking. We will stop again...
August 10, 2013
Rated 3.0 out of 5.0 by JustJohn7 Difficult to find entrance!
New hotel. Staff is OK. The biggest problem is you must drive past the hotel and a bank from the interstate, then turn left, and then left again with zero signs telling you the entrance is "this way".
August 9, 2013