Rated 3.9 out of 5 by 69
Rated 2.0 out of 5.0 by Bill2015! Will not stay again. Very poor experience
Noisy paper thin walls. Was kept up at night and woken very early morning. Called to complain, but that did not resolve area. Front desk id did not come up to talk with them like they told me on the phone. I have never had to call the front desk to complain in 20 years of traveling, but it was that bad. Even my teenage daughter who can sleep through a hurricane could not sleep and was woken up.
Breakfast area was dirty, with no clean tables or chairs. Food area was full of spilled food and half filled cups. Food was empty most of the time. And the pancake maker either was not working or empty. Asked 3 times for it to be filled, but it did not happen. I had a very disappointed daughter.
I would avoid if possible. There are many other hotel locations for the same price that are much better.
April 29, 2015
Rated 4.0 out of 5.0 by Wolf2014 Near airport.
Location was the reason for the booking as we knew we would get into this area late. Hard to find without directions. Front desk did not know how to give directions over the phone. (she was new to this area but should have been schooled in this)
Nice inside, get what is expected from a H.I. Express.
Breakfast the usual for this chain but they seems to be in "clean up" mode a good half hour prior to closing Had to request hot food items.
Still it was clean, quiet and good locale from airport
April 11, 2015
Rated 5.0 out of 5.0 by leisure5 Updated areas
We stayed one night at the hotel and the room was comfortable and the breakfast was good. Staff was accommodating and friendly. The amenities in the room were great!
April 8, 2015
Rated 3.0 out of 5.0 by Herr Rock Not a great stay
No milk for breakfast - looked picked over and no USA Today.
April 6, 2015
Rated 3.0 out of 5.0 by illinilisa Staff were helpful - experience not typical of HI properties
Staff tried to assist us and were courteous and responsive but this HI was not the quality experience we usually have when staying at IHG properties. The shampoo containers were used. The pool had foreign objects in it and no effort was made to clean them up. The walls were thinner than usual and even though the hotel was not full, it seemed all guests were packed in the same area… we could hear conversations next door and people repeatedly sneezing way too clearly. Breakfast was good, and once the people next door went to sleep we were also able to sleep soundly so beds were comfortable and clean. The heater did not work but there was a reset button on the electrical outlet that did the trick and fixed it.
April 1, 2015
Rated 3.0 out of 5.0 by KZIKKOS Fair
The hotel itself was good, but felt out of our comfort zone due to the area. Didn't feel it was in a safe area of the Town. They had no soap for the bathrooms and said they were out. Had to ask for more towels and our fridge didnt work. The staff was very curtious, especially Merle who worked the breakfast area. She gets a 5 star from us!
March 30, 2015
Rated 5.0 out of 5.0 by GeniaP Nice, clean, and comfortable
My family stayed at this hotel prior to leaving on vacation...It was very clean and quiet and we enjoyed our stay!
March 24, 2015
Rated 5.0 out of 5.0 by St. Louie Front Desk
Awesome smile the minute we walked through the door and every time we passed by. Made you feel like a valued customer.
March 19, 2015