Rated 4.0 out of 5 by 63
Rated 5.0 out of 5.0 by GeniaP Nice, clean, and comfortable
My family stayed at this hotel prior to leaving on vacation...It was very clean and quiet and we enjoyed our stay!
March 24, 2015
Rated 5.0 out of 5.0 by St. Louie Front Desk
Awesome smile the minute we walked through the door and every time we passed by. Made you feel like a valued customer.
March 19, 2015
Rated 1.0 out of 5.0 by Ralph1515 Poor Management!
When you complain because they have cold gravy in the morning for the biscuits and gravy and they basically do nothing other than tell the person about the one that complained and then to hear that person go off on us because we complained is just over the top. When we told management about it their response was we will look into it and left it at that. We wound up checking out due to the very uncomfortable situation created by management.
March 18, 2015
Rated 5.0 out of 5.0 by Waldin Great Place
Excellent staff, easy location to find and great rooms.
March 15, 2015
Rated 2.0 out of 5.0 by Joe#1 Front Desk Makes Mistakes, No Cream
When I checked in the front desk clerk seemed to have difficulty understanding my reservation. After I explained a couple of times he said he understood, but later on I discovered that he had not done what he needed to do, so I was automatically checked out two days before all of my reservations were over. On my last day there was a bill under the door with charges for days I had used points. I had to go to the front desk twice to make sure the charges were taken off my bill.
Some of the staff were really friendly. The breakfast was good but no real cream for coffee, just the corn syrup creamer.
It is a brand new hotel but the room doors had to be slammed or pulled on hard to close all the way.
March 14, 2015
Rated 4.0 out of 5.0 by MLCJR My Stay Feb 2015
I stayed a week at this Hotel. Hotel and rooms are nice, adequate room size, clean not smelly. The quality expected from Holiday Inn. It is a great location with quick access to the freeway without freeway noise and very quiet rooms.
The staff was a bit inattentive to breakfast area and coffee and did miss freshening up my room one day. It snowed while I was there the parking lot was not cleared of snow. After the cars had worn the snow off of the main lot the parking spots were still not cleaned of snow making it a bit wet in and out of the car. The pool was closed on several occasions when I ask the staff the answer was similar to not certain when it would be re-opened, when the maintenance man says we can reopen....
February 25, 2015
Rated 5.0 out of 5.0 by Arby53 Quiet Clean and great staff
Great clean room really nice and staff was outstanding. I would highly recommend this property.
February 21, 2015
Rated 5.0 out of 5.0 by Lynda 12 Comfortable bed and great service
We enjoyed our stay at the Holiday Inn Express in St Louis/Hazelwood. The mattresses and pillows were extra comfortable and we enjoyed a good nights sleep. We always enjoy a good breakfast at Holiday Inn Express. We look forward to it. Good coffee too.
February 19, 2015