Overall, this was a very good HIExpress experience.
It is a new, well designed and maintened building, the interior looks fresh and comfortable, the rooms are rather spacious and the beds are
fantastic. Only problem there is the lack of storage room, even for a short stay of three nights we had no idea where to with our clothes and belongings.
For an Express hotel, the breakfast buffet is outstanding and it is nice to have it on the terrace.
Most of all, certainly, I liked the very kind, attending and friendly personel in all areas of the hotel. And not to forget: the price we have paid was really fair for a hotel room with that standard, close to Lake Constance and in high season.
But, and I am almost sorry that I have to say that, the only bad but naturally very remarkable eyperience was the welcome or more precise the wrong handling of my reservation. A main reason to book this hotel was the offer of smoking rooms, So we arrived with a guarenteed reservation for a smoking room and received a non-smoking room, the receptionist did not even know anything about our (guarenteed) preferrence. He was kind and friendly, but due to the low number of smoking rooms that were all given away instead of my reservation, he was unable to solve the problem. The final solution was that we had to change the room on the next day, which was my birthday, by the way, and made our stay much more uncomfortable than it could have been.
So, it is a really good and recommendable hotel overall, but first impressions are very important and here, it was poor. The correct handling of reservations should be taken more seriously. [Less]