Nice Hotel With Great Service, But A Few Issues
The hotel, having recently been remodeled, is beautifully appointed, and the rooms were some of the nicest I've encountered recently. The sofa, mattress, and pillows were all particularly
comfortable, which I enjoyed greatly. The room itself was very clean, the hotel has a great fitness room, parking was ample, and the ability to select my room location was quite nice.
On the downside, the hotel was lacking significantly in Elite Rewards Club benefits, especially when compared with other Holiday Inn properties in the Charlotte area. My first room did not have hot water, but I received excellent service (particularly from Matt) and was moved down the hall for my second night. In contrast, I found it rather annoying that housekeeping came around knocking on doors at 9:00 AM to see if I was gone, particularly since check out was not until noon. Two drawbacks to the location are that the hotel can only easily be accessed from one side of the road, and you can really hear the airplanes as they take off and land, especially on the fourth floor.
Overall, the comfort of the hotel and excellent service at the front desk provide for a nice stay, and I would recommend this property. [Less]
Excellent service and comfortable
The experience was great due to the excellent service and comfortable clean rooms and lobby.