Rated 4.4 out of 5 by 240
Rated 2.0 out of 5.0 by Emily1986 Beware asking for an Early check- in
I called the Customer Care line and requested an early check-in for our stay the following day. I was told to call again in the morning as they would have a better idea of who had checked out early. I called the same number in the morning and was told that the hotel wasnt full the night before so an early check in would be fine. We were advised that it would be on a first come first serve basis so just to ask at reception when we arrived. I asked whether I needed confirmation of the call and the customer care advisor replied in the negative- she said she would write on our booking confirmation so that reception desk would be informed. We were attending a wedding at one thirty and so arrived at 12 to get ready in time. On arrival I explained the situation to be told by the receptionist that we hadn't booked an early check in with them directly so we wouldnt be able to get into a room until 2pm. I asked them to look at our booking and they confirmed that a note had been made on the reservation; however we couldn't get in until two. At no point did the receptionist apologise, instead I was made to feel like it was my fault that I hadnt called the hotel directly despite being told by a Holiday Inn representative that this wouldnt be necessary. My annoyance was exacerbated by the fact that the receptionist hadnt even checked with the house keepers to see if there was a room available and let us get cross and worried that we would have to get ready for a wedding in the toilets. (Again this wasnt offered as a suggestion but I asked whether we could). After about ten minutes of arguing eventually I asked the receptionist to check with housekeeping and ask how long it would take for a room to be cleaned and low and behold they had one ready already. What a fuss over nothing! How easily the arguments could have been avoided if the staff had training on how to problem solve and offer solutions as opposed to increasing tensions by saying "No" and "We can't". Our final farewell was, "In future you should pay for an early check in direct with the hotel". Thank you for your kind advice: however, that's not what your customer service line advised. If customer services and the hotels worked together this wouldn't even be an issue. The rest of our stay was as expected- except they couldn't provide us with a iron in the morning when requested.
August 14, 2014
Rated 5.0 out of 5.0 by Family M Excellent hotel and staff
Very impressed. Hotel very comfortable and clean and breakfast was delicious. Good range to choose from. Staff excellent throughout.
August 14, 2014
Rated 5.0 out of 5.0 by Bristolexile City Break!
Used hotel as a base to visit London - excellent hotel, clean, modern and with friendly considerate staff. Great location 30 mins from central London - railway station only 3 mins walk from hotel door - just parked up the car and forgot about it inthe secure hotel carpark!
I would definately use this hotel again
August 11, 2014
Rated 5.0 out of 5.0 by Suki57 One of the better HI Express
Staff are great & good location ideal for visiting
August 10, 2014
Rated 5.0 out of 5.0 by wall1 lovely area
second time we have stayed at this holiday Inn, we came down for the football weekend, and to visit friends and family, have no complaints on both occasions , I have told people about the Inn when we visited last year
we havent used some of the facilities so cant comment but we will be back. thank you
August 9, 2014
Rated 5.0 out of 5.0 Comfortable room and amenities
All the comforts you'd expect from a Holiday Inn. Only negative - TINY room when you're using the fold-out sofa as a bed. Otherwise, very comfortable with all the amenities you should ever need. Great breakfast buffet and comfortable lounge area. Great proximity to train station, several restaurants, shops, canal boats.
August 6, 2014
Rated 4.0 out of 5.0 by Michelt Not a bad stay
Heathrow airport travelers beware: Airport taxi to that hotel and any other hotel is twice the standard rate. Book your taxi prior to getting to the airport. We were charged 90 BP going to the airport but the 40 minute ride back was half that much. Not the hotel's fault, but just an FYI.
The Apsly train station is just two blocks away and very convenient to connect to other trains and London locations.
August 6, 2014
Rated 4.0 out of 5.0 by Purlieu lady Holiday Inn Express Gem!
This is such a pleasant hotel, right beside the canal although you can't see it from the majority of rooms. Apart from meals in the hotel's limited evening menu, there are at least 4 very different eateries within 500 yards walk. You can also walk along the tow path or around the canal marina. Just down the road from King's Langley which is an interesting little place.
We stayed on a Friday night, so breakfast was very busy on the Saturday morning, but all in all we had a very pleasant stay.
August 5, 2014
Rated 5.0 out of 5.0 by Nickil51 Great bed and breakfast
Stayed for two nights, great comfortable bed with perfect pillows.
It was summer and hot but the air conditioning worked perfectly.
Lovely breakfast with good choice.
July 27, 2014
Rated 5.0 out of 5.0 by Trev8 Good place to stay.
Been here several times before and always found it to be a good experiance with no problems.
July 24, 2014
Rated 5.0 out of 5.0 by Medengineer Good value for the money.
The room was comfortable and quiet. The staff was friendly and accommodating. The food was okay, nothing to rave about, but certainly I have had much worse. All in all a pleasant experience and I will stay there again.
July 22, 2014
Rated 4.0 out of 5.0 by Tish92 Comfortable bed and great staff
The staff was great and pleasant. They helped make my stay comfortable and save. They were great with directions and suggestions. Nice and helpful team!
July 22, 2014
Rated 4.0 out of 5.0 by bossman690 Use often
I use this hotel often when visiting London. Friendly and quiet and excellently placed for the rail service.
July 22, 2014
Rated 5.0 out of 5.0 by Family man 3 Holiday Inn Express Hemel Hemstead
A clean bright modern hotel. Good size bedrooms,well equipped . Nice staff, - availability of a staffed bar into the evening / night. Good breakfast.. Adequate parking available. A two minute walk to Apsley railway station. Booking by (Euro) Credit Card is expensive. Canal beside hotel, as well as good local pub & a very good value Italian restaurant.
July 21, 2014
Rated 5.0 out of 5.0 by Adi 67 Great hotel great price
Fantastic value hotel free breakfast all you could want thoroughly enjoyed our stay !
July 16, 2014
Rated 5.0 out of 5.0 by Deelsey On the way to Harry Potter........
I picked this hotel as a convenient stop on the way over to the Warner Brothers studio from where we live in Sheffield. It is certainly very convenient!
Good staff (but southerners so you'll have to forgive the slight absence of proper northern friendliness - southerners seem to manage a style of friendliness which is far better than the French but not as heartfelt as northerners).
Everything was satisfactory and the only fly in the ointment was the noise of a late group of kids turning up nearer midnight in the corridor. Teacher (or mum / dad) should have mentioned politeness and courteousness to them. But again, perhaps they were southerners?
I will use this hotel again if I take the next batch of daughters to the WB Studio tour (i.e. An enjoyable 7 1/2 hours on your feet but worth every second!)
July 16, 2014
Rated 5.0 out of 5.0 by Mike77B Good value in Canal Marina setting.
Good value, newish decor, comfortable bed, excellent breakfast.
July 15, 2014
Rated 5.0 out of 5.0 by Brunosan Good Experience
My family and I loved the hotel it is close to train station and the staff was very helpfull.
Please get well informed of train schedule as some of the trains skip the station by the hotel.
July 11, 2014
Rated 5.0 out of 5.0 by Harry Potter Family Fans Great service and attentive staff
We chose this hotel due to the reasonable price and proximity to the Harry Potter Studio Tour (10 minutes by car).
Upon arriving at the hotel we were pleasantly surprised as we have had mixed feelings of a Holiday Inn Express at another location in the past.
Hemel Hempstead though was clean, modern and very well represented by the staff especially upon arrival, the check-in desk staff made an effort to talk to my 7 year old about the Harry Potter studio tour that we had come for and even gave HIM the map of how to get there which was a lovely touch and got him even more excited than he already was.
The ONLY bad thing I can say for the hotel is that the breakfast juices were of very poor quality, but the rest was very good indeed.
Overall, nice hotel
July 9, 2014
Rated 4.0 out of 5.0 by nicey1 Service excellent and comfortable bed
Staff helpful and informative, bed comfortable but constant road noise especially early morning on that side of the hotel
July 7, 2014
Rated 3.0 out of 5.0 by Hobbit1958 Probably my least favourite Hi Express
Having staff doing reception and bar at the same time doesn't work at busy times.
A refurb of the funiture in the bar area is long overdue.
June 30, 2014
Rated 5.0 out of 5.0 by Juneg Great visit
An efficient and well run hotel . Efficient and welcoming reception. It was a shame we had to return home.
June 26, 2014
Rated 4.0 out of 5.0 by Plum Stone Location
Hotel is in a pleasant location by the marina and nearby pub and restaurants.
The rooms are very comfortable.
Some friends staying in the hotel on the 3rd floor were very upset about noise from children who were running around the corridors between the hours of 4 am and 7am. The receptionist allowed them a small discount for this interference of their otherwise enjoyable stay.
June 25, 2014
Rated 4.0 out of 5.0 by PeterMH Greta Location
The location makes it.
Right next to canal and great walks and restaurants and the Paper Mill pub.
Breakfast suffers with lack of choice and very poor coffee m/c and awful juice m/c (reconstituted orange juice went down the sink).
June 21, 2014
Rated 5.0 out of 5.0 by me140 5*HOTEL AT 3* PRICE
Lovely location on the edge of a canal. Very close to the train station. Free on site parking. Friendly staff and spotlessly clean rooms. Ideal as a base for London or Harry Potter. This was our first Holiday Inn experience and we were totally happy.
June 20, 2014
Rated 5.0 out of 5.0 by Mummy2 Value for money
Excellent value for money. Staff were friendly and helpful. Comfortable beds. Overall very clean.
June 18, 2014
Rated 5.0 out of 5.0 by twozeroniner Great Service
Very pleased with stay, excellent all round, particularly the helpfulness of the staff.
June 17, 2014
Rated 4.0 out of 5.0 by iHawk65 Gutes Preis/Leistungsverhältnis
Hotel bietet gute Qualität zum angemessenen Preis.
June 16, 2014
Rated 5.0 out of 5.0 by Vee63 Excellent all round experience
We stayed for three nights from 6th June. My daughter shared her room with her two children and we were next door. Both the rooms were extremely comfortable, with very good facilities. My daughter needed some milk for the children's bottles and this was supplied by the reception staff without any fuss. And this was 9pm in the evening. All the staff were particularly helpful and friendly. We would not hesitate in recommending this hotel and will certainly choose this hotel for our next visit to the UK. Well done !
June 12, 2014
Rated 4.0 out of 5.0 by Rocket76 Comfortable Room with Good Wifi
I found the room to be very comfortable and spacious with great access to Wifi.
The staff are very helpful and attentive throughout the duration of my stay.
June 11, 2014