Rated 4.4 out of 5 by 119
Rated 5.0 out of 5.0 by DAVIDC RESTFUL NIGHT
Excellent Hotel, very nice staff and room quality. Only dislike was the lack of trays at breakfast, meaning a lot of visits to the servery and consequential disturbed Breakfast. Please bring the trays back !! Other than this point the Hotel is superb.
November 16, 2013
Rated 5.0 out of 5.0 by Suki57 One of the better Express properties
I use this hotel every week and have found the public areas & rooms are clean & comfortable. All the staff are friendly and nothing is too much trouble.
November 16, 2013
Rated 3.0 out of 5.0 by juzzy good hotel
Stayed here for two nights. Room clean, will find free, breakfast adequate.
Staff: reception when we arrived very helpful and friendly.
Staff at breakfast, two wonderful ladies who were very helpful and pleasant.
Young man working ignorant, in fact didn't smile or said good morning, being pleasant cost nothing.
when checking out no one on reception and had to wait five minutes at least and I went to find someone. The young man who came was the same lad from breakfast, didn't ask if everything had been ok with our stay just checked our room number and basically said we owed nothing and carried on to the next desk. Not the best customer service.
Breakfast: food lovely but I would suggest moving the rotary toast machine as it is in a corner and not very accessible and causes a bottle neck where you can't move.
Rooms: lovely rooms but beds could do with being king size.
Quite room, lovely.
We hung our towels over rail on first day when used for the "environmental policy" as the sign says in the bathroom but they were still changed????
Parking: get there early.
Overall: nice budget hotel, Near railway station for london trains.
Staff all need to be consistently friendly that's all that lets it down.
November 13, 2013
Rated 4.0 out of 5.0 by Kristy01 Small, basic, but everything you need.
Cheap and cheerful. Helpful staff. Clean and tidy, room cleaned both days we were there. Breakfast was nice. But basic but a bit of everything. Didn't eat there but only as we were out and about in evenings as well as the day.
Would definitely return if needed to, and for the price was a complete bargain.
November 7, 2013
Rated 4.0 out of 5.0 by Rox89 Great if you needed somewhere last minute.
Me and my family stayed here as had a family party up the road. There was plenty of parking which is sometimes hard at hotels, the receptionists where very helpful and easy to ask questions and more than happy to look up the party venue and find out taxi details, he really went out his way to help and found that lovely. We had no problems with the room was clean and comfy everything you need for a nights sleep. The let down was the breakfast....we chose to stay at the holiday in as we have had breakfasts from these hotels before and it was delicious, this time was awful, all had on offer was bundles of over cooked rubber sausages, cold beans and to me can only be the worst!!! Scrabbled egg iv ever eaten. It must if been powered as it was bland and an off yellow/white colour. The fresh fruit was just one choice and so thought id stick to that, that was until some other guest decided to eat all and Mean all the fruit so you replaced with some tinned stuff! Would only recommend staying here if you want to sleep not to eat.
November 7, 2013
Rated 5.0 out of 5.0 by Jmama Nice property
This was a mid-week stay during half-term
Pros: felt safe, fairly quiet, very kind staff, nice room, good location on the canal
Cons: parking a bit sparse
November 5, 2013
Rated 4.0 out of 5.0 by Rosie Excellent location for Apsley train station
Stayed at this hotel for 2 nights over half term holidays. Room was a family room with sofa bed. Sofa bed more suited for younger children my 15 & 13 year old teenagers found it too narrow & cramped. Room was clean & well equipped. Breakfast is usual Express quality but I can guarantee that this hotel serves the worst scrambled egg ever. Excellent location for Apsley train station & for trips into London only a short 30-40 min journey. Have stayed at this hotel before & have always found the staff friendly & helpful. Parking at the hotel is very limited we ended up parking our hire car at the nearby pub which we found a bit worrying. Was able to move the next day to the hotels secure car park. Would recommend this hotel to a friend.
November 4, 2013
Rated 1.0 out of 5.0 by sliklik overly soft beds, and very poor breakfast
Reception staff were great. The bed I was given in room 114 was far to soft and i had really bad nights sleep. I asked if i could get a room with a firmer bed buy was informed that they were all from the same supplier and there would be no difference. I had Wry neck for 2 days afterwards.
The sofabed was falling apart and again was too soft to be comfortable.
The cooked breakfast was not palatable. The sausage was cheap and nasty and the absence of bacon re-enforced the feeling that the stay there was never to be memorable.
This has to be the worst hotel I have ever stayed in. I would not ever recomend anyone stay there after my experience there.
November 2, 2013
Rated 4.0 out of 5.0 by Jez29 Very quiet
The best aspect of the hotel was the soundproofing - we weren't disturbed by people in other rooms. The shower was excellent and the breakfast was fine. I found the mattress slightly uncomfortable compared with a Dunlopillo at home, but still slept fine.
The main improvement I would like to see is to the booking system when reserving multiple rooms. The system should allow you to define the number of guests in each room, not just the total number for all rooms. The hotel found this confusing as well and made up 2 spare beds when only one was needed.
October 31, 2013
Rated 5.0 out of 5.0 by Snowboarders @The Snowdome
Excellent hotel for the snodomw whilst my son did his Level 1 Basi Snowboarding, I was able to hit my office in London. The train station could not be closer otherwsie it would be in the hotel.
Great location for everything we needed That week.
October 28, 2013
Rated 5.0 out of 5.0 by Alihalli Perfect choice
We stayed here the night before a visit to somewhere the next day. I had not stayed in a HIE before, but I was really impressed. We just wanted somewhere clean, comfortable & not expensive. This did just that. Wasn't too keen on the horrible plastic/paper mattress protector on the bed ( which seemed well used) so I took it off & used a towel instead. My daughter's bed had a proper fabric one. Everything else was great & we had the best check in from the most helpful & informative receptionist ever! Breakfast was perfectly good for what we paid. It is in a nice position next to the canal & there is a pub restaurant less than 1 min walk away.
October 18, 2013
Rated 3.0 out of 5.0 by daveval WHY BUILD A HOTEL WITH INSUFFICIENT PARKING???
My favourite Hotel is the Holiday Inn Express in Verona wi USA,This hotel could learn a thing or 2 from it's USA cousin.
Why would a large chain build a Hotel with not enough car parking especially disabled parking. There are 6 disabled spaces here and we returned late at night after a family party to find all the disabled spaces taken, 4 of which were not displaying disabled badges. I enquired at reception if disabled spaces are policed and all I got was an offer to wake up the owners of the wrongly parked cars and ask them to move ( at 1.45am I don't think so#
It's the little things that make a good hotel but also the little things that break them. The chairs in the room #122) were filthy and the toilet seat was loose, why don't you supply face flannels like all hotels in USA do.
This is not a bad hotel but is by no means a good one.
October 12, 2013
Rated 4.0 out of 5.0 by Joesoap53 Room review
We arrived quite early as our function started at 1.00pm. The manager explained that the hotel was full and our rooms would be available at 2.00 . We wanted to change after a long drive but no rooms were available so we had to use the toilets. When we returned from the church service we checked in and were given room cards. When we went to our room 317 it had not been prepared. No problem because the maid arrived as we were leaving for late lunch. We returned at 6.00pm to find the bedclothes had just been pulled over and the sofa bed was still pulled out even though we asked the maid to fold it back. I thought it odd but when we went to my sisters room and saw how it should have been presented we were dissapointed . The maid obviously thought we were staying on from the previous night and as her English was poor she misunderstood our request. We went out again for supper thinking our room would be made presentable during our time away. We were dissapointed to find no change on our return. As it was late we just went to bed. We felt the maid had made a mistake and did not want to get her into trouble so we did not report the matter tostada the next morning. The breakfast was excellent so we left the matter go.
October 10, 2013
Rated 5.0 out of 5.0 by wanda30 excellent staff, couldn't do enough for us
well positioned hotel, very welcoming , clean and comfortable.
October 9, 2013
Rated 4.0 out of 5.0 by Railbird66 Convenient location
Great place to stay good friendly staff and good rooms with great beds and a good shower. Will certainly use again.
Breakfast was good for free and the staff helpful.
October 2, 2013
Rated 4.0 out of 5.0 by Razor Value for money
Staff helpful with very good service,Very Comfortable Hotel which provides good value for money.
Only down side is poor selection of TV channel.
September 27, 2013
Rated 4.0 out of 5.0 by Helen1234 Great room, friendly & helpful staff
Lovely two night stay at the hotel. Rooms were very clean, everything we needed. The staff were very helpful and friendly. The only downside was that there wasn't any bacon at breakfast (there were sausages though) and apparently it said bacon on the menu on the wall, although I didn't see it myself.
September 26, 2013
Rated 4.0 out of 5.0 by EmmaG80 Great room, breakfast a shambles
The room was lovely, reception staff were very knowledgeble and helpful. Slept very well, bed was very comfortable.
Breakfast was a mess. The food and variety was fine but the space where it is displayed was tiny and caused a long queue. Hot breakfast foods ran out quickly and took a long time to refil. In the end, I gave up and went out to buy my own.
Other than that it was a lovely hotel and I would use again.
September 26, 2013
Rated 5.0 out of 5.0 by Moonlea Five star experience, two star price
This was my second stay at Holiday Inn Express Hemel Hempstead, happy with both time. I found the price was much cheaper than B&B in the area, room was clean, nicely decorated with large TV, comfortable bed, tea & coffee making facilities. Free parking and WIFI, next to a beautiful marina. Staffs were friendly, helpful and professional. Buffet breakfast was continental breakfast plus sausages, poached eggs and baked beans. Good enough for the price I paid. I could not find any fault with my stay.
September 25, 2013
Rated 4.0 out of 5.0 by Dphug Hemel hie
Again standard hie hotel with good location to Hemel and sited on the canal network, with a good pub Paper Mil within a short walk with a couple of eating places to grab a bite to eat,
Staff all seem good to engage with, ticks the boxes for a night over
September 22, 2013
Rated 4.0 out of 5.0 by Steph14 Does exactly what it says on the tin
Good overall experience, practical location near London
September 11, 2013
Rated 5.0 out of 5.0 by Quester A good place to stay.
We have stayed here 3 times now and on each occasion have found this hotel to be very good in every respect. Particular mention must be made of the staff who we have found to be very professional this includes the staff who service the rooms etc as these are always fresh and clean and well presented.
Very handy for Apsley railway station for trips into London etc.
September 10, 2013
Rated 5.0 out of 5.0 by Jukesy70 Great stay, but.............
Stayed at hotel to watch the Challenge Cup Final over the bank holiday weekend. Room was great as was the location. Breakfast was excellent with a good variety for all. Only downside was that we had no hot water in the hotel on Sunday morning which meant we all were either smelly or had cold showers. Still awaiting a call back from hotel with a part refund or a discount on another stay as promised by man on reception.
September 9, 2013
Rated 5.0 out of 5.0 by Artycoach Excellent service and location
There was a booking problem through a third party which was not of Hiexpress making. This was resolved by the extremely helpfull manager, Michael. The location of this hotel is ideal as it's next to the tranquil canal and close to the station and has easy access to London and the M25. Probably the best HIepress hotel I have stayed at.
September 8, 2013
Rated 2.0 out of 5.0 by October66 Disappointed this time
I've stayed at this hotel before with no problems apart from availability of parking. Parking bays are small and limited and overflow car park in the neighbouring public house is not ideal (all four of my dust caps were liberated from my car)
Unfortunately on this occasion my room had no been vacuumed but I decided to wait until breakfast the following morning to report this as I was staying for two nights. Despite reporting the problem I returned to a room which had not been vacuumed.
On a positive note the Wifi worked well and breakfast was good.
I'm hoping this was a one off.
September 8, 2013
Rated 5.0 out of 5.0 by TopDog Great stay
Very enjoyable stay. Ideal for business or pleasure, without the hussle of a busy city centre. Great location close to M25 / M1 / M40. Ideal for visit to Harry Potter Studios. Very pleasant suroundings close to the canal, with plenty of eating places close by in the evenings. Staff very helpful and courteous. Will definitely stay again.
September 6, 2013
Rated 3.0 out of 5.0 Annoying air con, horrible bed.
Bed was uncomfortable, you could feel the springs.
With the air con set to off, every couple of minutes the loudest fan would start up in the ceiling area then switch off a couple of minutes later, this happened continuously through the night and we got no rest at all!
Location is great though and the staff were friendly and helpful.
September 4, 2013
Rated 4.0 out of 5.0 by MoCo Clean and tidy
Good warm and friendly welcome, clean rooms with a very comfortable main bed although the sofa bed a little bumpy. Over all great value for money and would use again... :)
September 3, 2013
Rated 4.0 out of 5.0 by Stantons Good For Groups
We had 9 rooms booked for the rugby league challenge cup weekend. Really great locaiton to get train ( 20 mins) into Wembley.
Check in was a little chaotic as they got all rooms and names wrong, despite confirming all via e mail beforehand and that being acknowledged.
Rooms very clean - small if you have third person or family in.
Breakfast is limited but is free! - does get very busy at weekend so worth going down early.
Did have a problem with hot water on both days - none at all on the sunday, which was disapointing as did report it the day before.
What I have to point out though is the deputy general manager Michael dealt with the issue very efficiently, he was visable and has since followed up with me personally - he is a credit to this hotel.
Overall good value for the price we paid.
September 3, 2013
Rated 4.0 out of 5.0 by Loopeeloo Our first stay
On arriving we checked in with a very pleasant receptionist and found our room. We had no time to unpack as we had a very busy schedule. On returning that night at around 10pm we got ready for bed only to find that the single bed in our twin room had springs sticking out of it and was not fit for sleeping in. We didn't want to change rooms so late so we compromised by taking both duvets folding them in half and putting it over the springs which stuck through the mattress. My husband used the little throw as his blanket and I had to use a bath towel (damp as we had both had showers) grrr... very uncomfortable night and a big day ahead - our first grandchild's baptism.
However, next morning we went down to breakfast and to reception who were EXCELLENT in sorting out our problem but sent us to a room which was out of use !!! by this time we were running late and having yet again to hump all our stuff to another room. Needless to say we were late !!
That night we returned very late and fell into our comfy beds.
so..... i recommend anyone booking in to lie on the bed for a while, check the mattress for springs before going out !!
Overall our stay was good value for money, clean, excellent service and breakfast was a good choice of foods.
However, one last thing i have to add. Please, please Holiday Inn give us guests some Andrex Toilet Paper - that cheap stuff just cheapens your hotel - a bit of luxury will go a long way - we will return and take our own toilet roll just in case !!!!
August 31, 2013