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Rated 4.4 out of 5 by 414 reviewers.
Rated 4.0 out of 5.0 by Comfortable stay We experienced good service on arrival and during our one night stay. All paperwork from our booking online was immediately available and the system worked well. It was extremely convenient for our evening celebration at The Paper Mill just across the road. It is in a lovely location adjacent to the Grand Union Canal and Apsley Lock and Marina. We had a comfortable bed with a choice of pillows (soft to firm) and all usual facilities in the room, but would have appreciated a mirror at the desk/dressing table. We were a little disappointed at the lack of cut fruit available for breakfast ie chunks of tinned pineapple. We particularly appreciated the check-out time of 12 noon, which gave us time to explore the surroundings in the morning. July 30, 2015
Rated 5.0 out of 5.0 by A Very Nice Hotel This was our first time at this hotel and proved to be a pleasant overnight stay. The room was excellent and very quiet. The breakfast was the very good Holiday Inn Extra Breakfast & set us up well for the day ahead. Will definitely return. July 28, 2015
Rated 4.0 out of 5.0 by BEWARE OF THE CAR PARK SCAM !! A £100 PARKING TICKET HAS JUST ARRIVED AT MY HOME ADDRESS SENT BY THE CAR PARK MANAGEMENT COMPANY FOR ENTERING THE HOTEL'S CAR PARK TO CHECK INN AND THEN EXIT A FEW MINUTES LATER. NEEDLESS TO SAY THIS WILL NOT BE PAID AND APPEARS TO BE THE FAULT OF THE CAR PARK COMPANY NOT THE HOTEL ITSELF. July 28, 2015
Rated 5.0 out of 5.0 by Improvement from last time Much improved experience as last time I had cause to complain. In fairness though customer services contacted me a offered a complimentary stay. Everything this this was all good (I have stayed here quite a few times) except the breakfast staff, one person in particular, she was too abrupt it was like being spoken to as a school kid, I'm 53!! Anyway apart from that I would have not hesitation in recommending this hotel July 26, 2015
Rated 3.0 out of 5.0 by Plea for bacon on the breakfast menu Would have liked bacon for breakfast (a lot of other places include this); also just slide peaches as a fruit choice, would have liked choice of grapefruit or orange slices (instead or as well). Finally, dried reconstituted scrambled egg is always a bit "tacky". This said I enjoyed my breakfast. July 26, 2015
Rated 5.0 out of 5.0 by Excellent Everything was exactly as I have come to expect from Holiday Inn Express, excellent from check-in to check-out. July 25, 2015
Rated 5.0 out of 5.0 by How it should be Wish all budget chains could be like this, what a revelation. We stayed here because of close proximity to station as we were going to see a show in London. We had such a good experience. The staff were so nice, they really seemed to care. Breakfast was well handled considering the number of people in the eating area. Nothing ran out, the tables were cleared and wiped straight away and the food wasn't cheap and nasty. Our room was lovely even though I don't think it had been upgraded. The beds were very comfortable and it all looked fresh and clean. Friends recommended Holiday Express to us and we shall certainly be recommending it to our other friends. July 23, 2015
Rated 5.0 out of 5.0 by FRiendly and efficient Love returning to this Holiday Inn Express. Friendly reliable staff, good location, free wifi July 21, 2015
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