Rated 4.4 out of 5 by 119
Rated 4.0 out of 5.0 by Jarry God value for money
Liked the most desirable features of HI EXPRESS - breakfast nad free parking.
January 6, 2013
Rated 4.0 out of 5.0 by Ranjit615 Grt value n comfortable bed with get service.
Excellent room. Nice and very clean. Very comfortable. Qgreat service and welcoming staff.
January 3, 2013
Rated 3.0 out of 5.0 by Maureen123 Service of room over Xmas period
This hotel is great for the price but its the 'little' things that make it fall over. We stayed Xmas Eve/Xmas Day. On checking in we were asked if we would like our room serviced on Xmas Day. We said YES. Got back to the hotel late on Xmas night, no room serviced. A bag was hanging on the door with a toilet rool, 1 towel, 1 hand towel and some coffee, tea etc. We went to Reception and queried the servicing of the room. We were told we had said NO!!!!!!!!!!! We shower each day so 1 towel was NOT enough. The Receptionist was very good and obtained more towels for us - this was all unnecessary if the Receptionist who had checked us in had had got it right. We believe a room should be serviced daily never mind whether its Xmas or not!
January 3, 2013
Rated 5.0 out of 5.0 by Wally9 Express.in Hemel
Easy to find and located close to main road. Hotel has a secure car park. Hotel looks very fresh. All staff were very friendly and helpful.
December 17, 2012
Rated 5.0 out of 5.0 by maggie13 a very enjoyable stay
everything about this hotel is pleasant , the location is very quiet yet near to local shops and a canal side walk with good pub , the room was very comfortable and clean , the food was exellent and the staff very helpful and friendly , a very enjoyable experience to stay at this hotel which we can recommend
December 14, 2012
Rated 5.0 out of 5.0 by jacob17 Friendly staff and great location
First visit to this hotel but not disappointed.
Very friendly and helpful staff, good food and excellent location.
Planned to visit Harry Potter experience at Warner Brothers and it took only 12 minutes from Hotel and is a very easy route.
if you are planning to visit Harry Potter this is the place to stay.
November 27, 2012
Rated 5.0 out of 5.0 by Gypsy2 Great stay
Had a great few days at the hotel. Found everything spot on. Staff very helpful, and the rooms were excellent and clean,and room service each day was excellent. Breakfast was a really good choice, and plenty of it too. The staff kept the everything topped up. Would certainly recommend this hotel, and so very convenient for buses and train.
November 25, 2012
Rated 4.0 out of 5.0 by soomat a touch cool
a business stay fine for that room too cold and didn't reach increased temp set on heater
November 11, 2012
Rated 4.0 out of 5.0 by CazM Good hotel but not enough parking!
Hotel is great, Breakfast good and clean tables, helpful staff. the only problem with this hotel is not enough parking, and when we returned in the evening cars were parked all over the place including the pavements. All the disabled bays were full of cars not dissplaying a badge. Advice get there early, park your car and dont move it again.
November 3, 2012
Rated 4.0 out of 5.0 by 2E0PBS Apsley
Good room. Microwave in breakfast area, which I used to additionally heat the cooked food and plates etc. which was something I have been requesting for some time - please introduce in all properties. Thanks
October 27, 2012
Rated 5.0 out of 5.0 by Gray HI Express Hemel
Nice modern hotel. No frills - gym/pool etc but not really needed.
Central location and easy to find.
Rooms were basic, but everything required was there - freeview, TV, towels changed every day if required, comfy bed, and choice of soft/firm pillows. Basic breakfast (No bacon !), but as much as you wanted.
October 17, 2012
Rated 5.0 out of 5.0 by Peter1961 A real find!
We booked in to attend a wedding nearby. The price was unbelievable for four of us.
I wasn't expecting to much for the price but was pleasantly suprised by the service and the room.
This is a real find for us as we will use it to stay when we want to go to London. With a direct link to Euston from Apsley Station which is about 200 metres away, it is a no brainer!
Will definately use again
October 13, 2012
Rated 4.0 out of 5.0 by clare66 comfortable bed
stayed for two nights, excellent, helpful staff. Beds were excellent, pillows great and overall experience excellent.
October 9, 2012
Rated 2.0 out of 5.0 by kmtt Not so good this time around
I have stayed at this hotel on a number of times but on this occasion I was mortified to find one of the single beds had not been changed from the previous guest!
Not acceptable, clean bedding was provided and the receptionist inspected the room.
October 5, 2012
Rated 4.0 out of 5.0 by ACGR Hotel and booking system
The hotel was clean and pleasant. Staff were extremely welcoming upon arrival and as helpful as they could be with any query. However, on checking in, it became apparent that the booking was not correct. The reservation had been made for 2 rooms for 1 night and I had the original confirmation to prove it. However, the hotel booking system showed 1 room for 2 nights. The hotel staff were very good and were able to amend the booking. This might be considered a bit of bad luck, but when we went to stay at another Holiday Inn the following night, there were also problems with that booking. My husband ( who wasn't with us) checked all details on line and found that the original booking confirmation was as we expected. However, when he checked the confirmations that we were sent a few days before leaving and used the links to check the reservations it was possible to see there was potentially a problem. After spending over 12 minutes on a premium line he was able to confirm the booking was ok for the 2nd night.
Sort out your booking system Holiday Inn!!!!
October 5, 2012
Rated 5.0 out of 5.0 by stog2012 nice place
freindly staff willing to help room clean and well presented would stay there again, not like norwich.
September 14, 2012
Rated 5.0 out of 5.0 by grumpy Perfect location
Hotel in fabulous location only a few metres from the canal with a marina full of boat lovely for a relaxing walk in the evening,i would recomend this hotel for business or pleasure
July 25, 2012
Rated 5.0 out of 5.0 by Rosie Modern Hotel and excellent value for money.
Stayed at this hotel for two nights whilst visiting London and Whipsnade zoo with my family. Nice modern hotel with good sized bedroom and bathroom. Room was clean and nicely decorated. We had adjoining rooms as we were a family of five. Car parking at the hotel was free. Location is great for visiting London as local train station is across the road. Breakfast was free and buffet style with as much as you could eat. Would highly recommend and hope to visit again soon. Thank You
July 19, 2012
Rated 5.0 out of 5.0 by Rozzi Got the room I asked for.
I stay here a lot. The staff are extremely helpful and pleasant. My room is well serviced and when I asked for a specific room ... I got it. stay there around 4 to 5 times a year whilst visiting my hometown.
I would definitely recommend it ... its right by the canal and opposite a great veggie restaurant Woodys.
July 10, 2012
Rated 3.0 out of 5.0 by butterfly Nice location on canal
This hotel was chosen for a business meeting in Hemel Hemstead. It was the best price, however the location was difficult to find for me as a foreginer and for some local people with UK GPS. Better directions on the website would help.
Breakfast had good choices and there were other resturants near by that the staff was knowledgable about the menu and location.
July 10, 2012
Rated 5.0 out of 5.0 by Annie47 Lovely comfortable and clean hotel.
We had four lovely nights at this hotel. It was so handy to get into London as the train station was over the road. The location of the hotel was very attractive by the water and was ideal for relaxing strolls. The staff were superb, so friendly and helpful. The breakfasts were lovely and it was a light and airy room to enjoy the experience. We loved it here and would stop again without hesitation.
July 10, 2012