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Rated 4.4 out of 5 by 261 reviewers.
Rated 5.0 out of 5.0 by Great Service and very comfortable Stayed for 5 days, enjoyed the food and room was very clean and comfortable... The staff very friendly and helpful. Will certainly stay there again... December 31, 2013
Rated 4.0 out of 5.0 by Great value for money Stayed for one night, just needed somewhere to rest my head. Very clean comfortable room. Would certainly use the hotel again. December 30, 2013
Rated 5.0 out of 5.0 by Friendly staff and excellent value for money. We stayed overnight so we could do a pit stop at Harry Potter on our way north. Excellent value for money. 2 adults, 2 kids and a baby in one room was a tight squeeze but we were warned it would be. Staff were really friendly and helpful. Will definitely stay again. December 28, 2013
Rated 5.0 out of 5.0 by Wow Lovely hotel. Great room and really quiet. Staff are nice too. Breakfast was really tasty. Will be back for sure December 28, 2013
Rated 1.0 out of 5.0 by Rude staff, horrendous customer service Upon arrival 3 members of staff including the manager were at reception, I was completely ignored not a smile nor a greeting or welcome. After several minuets of standing there while staff were not even busy just plain rude, a young chap checked us in, no manners, hospitality, not even a smile, furthermore - still no 'hello' or 'welcome'. After recieving our room card I asked the young man 'sorry, what is my room number?' he replied 'well its on your card'. Most rude and unwelcoming reception, in fact ruined the whole stay. In addition room was still dirty with hairs in shower and toilet seat broken. Customer service completely ruined my stay and will never be staying again. December 26, 2013
Rated 5.0 out of 5.0 by Adjoining room We have stayed here several times now but as our children are now adult size we decided it would be better to book 2 rooms. We were delighted to find they were adjoining with a door through. The hotel was clean as usual and the staff were friendly. December 26, 2013
Rated 5.0 out of 5.0 by Great stay and excellent service Stayed for 1 night as visiting the Harry Potter Studios. Excellent location for this as only a 15 min journey in the car. Rooms were clean and tidy and comfortable. Breakfast was fine with a good selection. Staff were very helpful and friendly. A very pleasant stay. December 23, 2013
Rated 4.0 out of 5.0 by nice room Stayed for 2 nights as a couple Good sized rooms breakfast ok apart from no bacon overall good stay for a cheap price car park was pretty full but managed to get a space December 20, 2013
Rated 4.0 out of 5.0 by A new experience I have stayed here many times and not had very good service. However this time the staff where very helpful, even brought oover drinks when i told them the machine was empty. Also Kirstie even took the time to talk to me not just the usuals hello and thank you sir, but a real conversation. What a change in service. Well done keep it up. I will be back December 19, 2013
Rated 5.0 out of 5.0 by Nice staff Good use of limited space, clean and welcoming, nice breakfast taken in pleasant room with good view. December 18, 2013
Rated 5.0 out of 5.0 by Comfortable stay - spotlessly clean Stayed for 2 nights and had a very good experience. The room was warm, the bed was comfortable, everything was spotlessly clean. Wifi in all rooms - a bonus! Breakfast was 'eat as much as you want' type of buffet. Good selection of food (no bacon) but beans, sausage,scrambled eggs, toast,jams, croissants, cereals,fruit, tea, coffee, hot chocolate - very good All in all would definately go back December 14, 2013
Rated 5.0 out of 5.0 by Pleasantly Surprised Not knowing the area, I was delighted to stay at this modern hotel. It was very much a question of you get what you pay for, except that the building was obviously new so everything was clean and tidy. My only negative comment is a feeling that some of the breakfast clients may not have stayed in the hotel but wandered in off the streets; security could be improved. December 12, 2013
Rated 4.0 out of 5.0 by Helpfull staff We were welcomed in a friendly manner, reception staff polite and helpfull. At. Breakfast our waitress could not of been more helpfull. She was cheerfull and pleasant taking time to make us feel welcome December 10, 2013
Rated 5.0 out of 5.0 by Cleanliness Extremely good value for money and the high standard of cleanliness throughout the hotel and in our room was pleasantly suprising December 10, 2013
Rated 5.0 out of 5.0 by Spotless One night stop with my son on way to nitro circus good location with parking we will be stay there next year as a family on route to see London for a short holiday thanks December 3, 2013
Rated 4.0 out of 5.0 by Stay away a lot Clean Rooms staff very good for a value staff very very good December 3, 2013
Rated 5.0 out of 5.0 by Never fails!! Booked this hotel yet again! We have stayed here many times and have never been let down. Bonus this time when we booked because it was on offer of £44.00 plus breakfast. Pleasant room with sofa bed on third floor, as always clean and quiet. Hubbie forgot razor, reception supplied one with out any fuss. Breakfast was amply and plenty of choice. The Canal pub by the canal serves wonderful food and has a homely feel - definitly reccomend although book first. November 28, 2013
Rated 5.0 out of 5.0 by All-good Experience. My brother and I stayed after a difficult day of long drives and a family funeral. We were able to relax in the bar in warmth and comfort before dinner. The staff were all pleasant and helpful, and breakfast good. November 25, 2013
Rated 4.0 out of 5.0 by Great Hotel We stayed at this hotel for visiting Warner Studios - Harry Potter and access to London. The hotel was very clean and the staff very friendly and helpful. Prime location for Harry Potter and access to London with Apsley Train Station straight across the road and 30 minutes on the train in to Euston. Would definitely recommend this hotel and would certainly stay there again. November 25, 2013
Rated 5.0 out of 5.0 by Fantastic Value, Service & Quality We stayed in a family room during our recent visit to Harry Potter! Staff were fantastic, nothing was to much trouble, room was clean & comfortable and the breakfast was great. Other customers were friendly and certainly gave the impression they were also happy with their experience. November 24, 2013
Rated 5.0 out of 5.0 by Very happy customer I was really impressed with the service and care taken during the booking process and our stay. I booked online and was telephoned in advance of my stay to confirm my room requirements as I was travelling with children. I was pleased with the room and the staff were absolutely lovey. I couldn't have been happier - thank you. November 19, 2013
Rated 5.0 out of 5.0 by Fantastic place to stay Had the most wonderful stay. Friendly and helpful staff that went the extra mile to help us. From the general manager who found and made us a dinner reservation with a local restaurant. The lovely young lady who cleared all the breakfast tables, who worked so hard and was so smiley. To the lady who checked us out and printed our Whipsnade tickets. So impressed. A lot of places could learn from the excellent customer service we received. Would definitely stay again and can't recommend it highly enough. November 19, 2013
Rated 5.0 out of 5.0 by RESTFUL NIGHT Excellent Hotel, very nice staff and room quality. Only dislike was the lack of trays at breakfast, meaning a lot of visits to the servery and consequential disturbed Breakfast. Please bring the trays back !! Other than this point the Hotel is superb. November 16, 2013
Rated 5.0 out of 5.0 by One of the better Express properties I use this hotel every week and have found the public areas & rooms are clean & comfortable. All the staff are friendly and nothing is too much trouble. November 16, 2013
Rated 3.0 out of 5.0 by good hotel Stayed here for two nights. Room clean, will find free, breakfast adequate. Staff: reception when we arrived very helpful and friendly. Staff at breakfast, two wonderful ladies who were very helpful and pleasant. Young man working ignorant, in fact didn't smile or said good morning, being pleasant cost nothing. when checking out no one on reception and had to wait five minutes at least and I went to find someone. The young man who came was the same lad from breakfast, didn't ask if everything had been ok with our stay just checked our room number and basically said we owed nothing and carried on to the next desk. Not the best customer service. Breakfast: food lovely but I would suggest moving the rotary toast machine as it is in a corner and not very accessible and causes a bottle neck where you can't move. Rooms: lovely rooms but beds could do with being king size. Quite room, lovely. We hung our towels over rail on first day when used for the "environmental policy" as the sign says in the bathroom but they were still changed???? Parking: get there early. Overall: nice budget hotel, Near railway station for london trains. Staff all need to be consistently friendly that's all that lets it down. November 13, 2013
Rated 4.0 out of 5.0 by Small, basic, but everything you need. Cheap and cheerful. Helpful staff. Clean and tidy, room cleaned both days we were there. Breakfast was nice. But basic but a bit of everything. Didn't eat there but only as we were out and about in evenings as well as the day. Would definitely return if needed to, and for the price was a complete bargain. November 7, 2013
Rated 4.0 out of 5.0 by Great if you needed somewhere last minute. Me and my family stayed here as had a family party up the road. There was plenty of parking which is sometimes hard at hotels, the receptionists where very helpful and easy to ask questions and more than happy to look up the party venue and find out taxi details, he really went out his way to help and found that lovely. We had no problems with the room was clean and comfy everything you need for a nights sleep. The let down was the breakfast....we chose to stay at the holiday in as we have had breakfasts from these hotels before and it was delicious, this time was awful, all had on offer was bundles of over cooked rubber sausages, cold beans and to me can only be the worst!!! Scrabbled egg iv ever eaten. It must if been powered as it was bland and an off yellow/white colour. The fresh fruit was just one choice and so thought id stick to that, that was until some other guest decided to eat all and Mean all the fruit so you replaced with some tinned stuff! Would only recommend staying here if you want to sleep not to eat. November 7, 2013
Rated 5.0 out of 5.0 by Nice property This was a mid-week stay during half-term Pros: felt safe, fairly quiet, very kind staff, nice room, good location on the canal Cons: parking a bit sparse November 5, 2013
Rated 4.0 out of 5.0 by Excellent location for Apsley train station Stayed at this hotel for 2 nights over half term holidays. Room was a family room with sofa bed. Sofa bed more suited for younger children my 15 & 13 year old teenagers found it too narrow & cramped. Room was clean & well equipped. Breakfast is usual Express quality but I can guarantee that this hotel serves the worst scrambled egg ever. Excellent location for Apsley train station & for trips into London only a short 30-40 min journey. Have stayed at this hotel before & have always found the staff friendly & helpful. Parking at the hotel is very limited we ended up parking our hire car at the nearby pub which we found a bit worrying. Was able to move the next day to the hotels secure car park. Would recommend this hotel to a friend. November 4, 2013
Rated 1.0 out of 5.0 by overly soft beds, and very poor breakfast Reception staff were great. The bed I was given in room 114 was far to soft and i had really bad nights sleep. I asked if i could get a room with a firmer bed buy was informed that they were all from the same supplier and there would be no difference. I had Wry neck for 2 days afterwards. The sofabed was falling apart and again was too soft to be comfortable. The cooked breakfast was not palatable. The sausage was cheap and nasty and the absence of bacon re-enforced the feeling that the stay there was never to be memorable. This has to be the worst hotel I have ever stayed in. I would not ever recomend anyone stay there after my experience there. November 2, 2013
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