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Rated 4.4 out of 5 by 249 reviewers.
Rated 4.0 out of 5.0 by Does exactly what it says on the tin Good overall experience, practical location near London September 11, 2013
Rated 5.0 out of 5.0 by A good place to stay. We have stayed here 3 times now and on each occasion have found this hotel to be very good in every respect. Particular mention must be made of the staff who we have found to be very professional this includes the staff who service the rooms etc as these are always fresh and clean and well presented. Very handy for Apsley railway station for trips into London etc. September 10, 2013
Rated 5.0 out of 5.0 by Great stay, but............. Stayed at hotel to watch the Challenge Cup Final over the bank holiday weekend. Room was great as was the location. Breakfast was excellent with a good variety for all. Only downside was that we had no hot water in the hotel on Sunday morning which meant we all were either smelly or had cold showers. Still awaiting a call back from hotel with a part refund or a discount on another stay as promised by man on reception. September 9, 2013
Rated 5.0 out of 5.0 by Excellent service and location There was a booking problem through a third party which was not of Hiexpress making. This was resolved by the extremely helpfull manager, Michael. The location of this hotel is ideal as it's next to the tranquil canal and close to the station and has easy access to London and the M25. Probably the best HIepress hotel I have stayed at. September 8, 2013
Rated 2.0 out of 5.0 by Disappointed this time I've stayed at this hotel before with no problems apart from availability of parking. Parking bays are small and limited and overflow car park in the neighbouring public house is not ideal (all four of my dust caps were liberated from my car) Unfortunately on this occasion my room had no been vacuumed but I decided to wait until breakfast the following morning to report this as I was staying for two nights. Despite reporting the problem I returned to a room which had not been vacuumed. On a positive note the Wifi worked well and breakfast was good. I'm hoping this was a one off. September 8, 2013
Rated 5.0 out of 5.0 by Great stay Very enjoyable stay. Ideal for business or pleasure, without the hussle of a busy city centre. Great location close to M25 / M1 / M40. Ideal for visit to Harry Potter Studios. Very pleasant suroundings close to the canal, with plenty of eating places close by in the evenings. Staff very helpful and courteous. Will definitely stay again. September 6, 2013
Rated 3.0 out of 5.0 Annoying air con, horrible bed. Bed was uncomfortable, you could feel the springs. With the air con set to off, every couple of minutes the loudest fan would start up in the ceiling area then switch off a couple of minutes later, this happened continuously through the night and we got no rest at all! Location is great though and the staff were friendly and helpful. September 4, 2013
Rated 4.0 out of 5.0 by Clean and tidy Good warm and friendly welcome, clean rooms with a very comfortable main bed although the sofa bed a little bumpy. Over all great value for money and would use again... :) September 3, 2013
Rated 4.0 out of 5.0 by Good For Groups We had 9 rooms booked for the rugby league challenge cup weekend. Really great locaiton to get train ( 20 mins) into Wembley. Check in was a little chaotic as they got all rooms and names wrong, despite confirming all via e mail beforehand and that being acknowledged. Rooms very clean - small if you have third person or family in. Breakfast is limited but is free! - does get very busy at weekend so worth going down early. Did have a problem with hot water on both days - none at all on the sunday, which was disapointing as did report it the day before. What I have to point out though is the deputy general manager Michael dealt with the issue very efficiently, he was visable and has since followed up with me personally - he is a credit to this hotel. Overall good value for the price we paid. September 3, 2013
Rated 4.0 out of 5.0 by Our first stay On arriving we checked in with a very pleasant receptionist and found our room. We had no time to unpack as we had a very busy schedule. On returning that night at around 10pm we got ready for bed only to find that the single bed in our twin room had springs sticking out of it and was not fit for sleeping in. We didn't want to change rooms so late so we compromised by taking both duvets folding them in half and putting it over the springs which stuck through the mattress. My husband used the little throw as his blanket and I had to use a bath towel (damp as we had both had showers) grrr... very uncomfortable night and a big day ahead - our first grandchild's baptism. However, next morning we went down to breakfast and to reception who were EXCELLENT in sorting out our problem but sent us to a room which was out of use !!! by this time we were running late and having yet again to hump all our stuff to another room. Needless to say we were late !! That night we returned very late and fell into our comfy beds. so..... i recommend anyone booking in to lie on the bed for a while, check the mattress for springs before going out !! Overall our stay was good value for money, clean, excellent service and breakfast was a good choice of foods. However, one last thing i have to add. Please, please Holiday Inn give us guests some Andrex Toilet Paper - that cheap stuff just cheapens your hotel - a bit of luxury will go a long way - we will return and take our own toilet roll just in case !!!! August 31, 2013
Rated 5.0 out of 5.0 by Our stay Great hotel, friendly staff and a fantastic location. August 29, 2013
Rated 5.0 out of 5.0 by Reasonably priced Visiting Warner Brothers Harry Potter Tour One night stay as convenient for Harry Potter Studio Tour 10 mins drive from the hotel. Receptionist friendly on arrival, we booked 2 rooms as we had two teenagers with us, both rooms clean, towels, liquid soap & shower gel provided if you hadn't brought your own. Tea & coffee provided in room although we only had one tea bag each & the same for milk & coffee so you couldn't have more than one drink, I suppose you could have asked at reception but we waited for morning for ours. Free wifi was included which was a plus for our daughters!!! There was a restaurant for evening meal but it was a little pricey, we ate at The Papermill pub on the canal 1 minute across the car park, it was a family friendly pub reasonably priced. Breakfast was included it was a bit of a bun fight, there was cereals, croissant, toast, scrambled egg (very watery) beans & 2 trays of sausage no bacon not sure why! Tea, coffee, hot chocolate, juice to drink. Staff were around if anything needed restocking and it was done promptly. We would stay here again as it is convenient for the station for trips to London, Warner Brothers etc perhaps breakfast could be improved in food choice and possibly the area it is served could be a little more spacious for both staff & guests. August 28, 2013
Rated 5.0 out of 5.0 by GREAT VALUE great value would stop there again. great that the breakfast is included in price with 2 kids it really helps August 26, 2013
Rated 5.0 out of 5.0 by Excellent location We stopped here as a family of 4, to break our journey to chessington, although the room a little small we managed but would of struggled to do another night. The hotel is located in a beautiful place over looking the canal. We would stay here again for 1 night August 24, 2013
Rated 5.0 out of 5.0 by Great room and Service Good location just outside London with train station 2 minute walk from hotel and just 15 minute journey into Euston Station. Staff very helpful could not do enough for us. August 23, 2013
Rated 4.0 out of 5.0 by Nice stay Stayed for a couple of days on a special 2 for 1 deal which made incredible value Reception staff very good. Breakfast bar is very small and crowded. Surprised that there was no bacon in the hot food section Biggest disappointment was that there were absolutly no drawers or cupboards in the room - but maybe I'm old fashioned Very convenient location - rail station is across the road August 22, 2013
Rated 1.0 out of 5.0 by Suspicious Management I wasn't going to bother writing a review but when the email dropped in to my inbox I had to have my say Firstly I have stayed with IHG many times before and have never had any issues - we are a large family with kids and generally book 2-3 rooms depending on who is travelling - having booked 3 rooms t received a phone call firstly checking 2 children were staying in the rooms with 2 adults in two of the rooms so they could confirm the rooms - first time ever I received a call about this but nevertheless thought it was fine Having arrived and checked in I was then challenged by the duty manager as to which of our party were children !!! It was almost as if he did not believe the girls were children and we were sneaking in adults as children !! I rather succinctly pointed out the various children to which his response was a rather terse "they grow up so quick" I think the duty managing need to be more trusting of their guests and not ask such stupid questions in future So beware if your travelling to this hotel with children and they look older than they are make sure you take their birth certificates as the duty manager may need proof that they are indeed still kids August 22, 2013
Rated 5.0 out of 5.0 by Convenient Location We have used this hotel many times both because of its convenient location and also because HIE gives a good value product. We live in the north and have used this hotel to visit London because you can easily take the train from Apsley station to Euston. Also it is convenient for the M25 and M1 so we have also stayed there on route to and from Heathrow. As well as eating in the hotel of an evening (which is good value and convenient) there is also a god pub (The Paper Mill) next door and an excellent vegetarian café (Woody's Café) just across the canal bridge by the marina, no more than 5 minutes walk. So in summary HIE Apsley gives you a good product in excellent location. We'll be back for sure. August 19, 2013
Rated 4.0 out of 5.0 by Clean, Tidy and good Value Stayed two night at HI express Hemel Hempsted in Aug 13. This was the 5th time I've stopped at the hotel, As the hotel is a ascent to Aspley train station wich is only 1/2 hour from London. The hotel reception, rooms and bar area are very clean & tidy. Pros: Location ( train Station across the road) Room Cleanliness Friendly Staff Cons: Not recognised as IHG rewards status August 19, 2013
Rated 5.0 out of 5.0 by Great location and charming staff This Holiday Inn Express is ideally located in a scenic area adjacent to a canal. The staff were charming and efficient and made us feel welcome. Being a chain of hotels, you always know what to expect in terms of décor and layout, but this hotel is at the higher end of this particular brand. The breakfast is the standard Holiday Inn Express offer, which is not particularly exciting but adequate for my needs. The hotel is also adjacent to a train station that offers a direct route into central London and is reasonably close to the M25 motorway. You can usually forget all about obtaining value for money when staying in and around London as the hotels are usually cramped and over-priced, but this hotel is sufficiently far out of London to offer comfort and reasonable value. August 15, 2013
Rated 5.0 out of 5.0 by our break was so impressed with the complete service provided you are now going to be my first port of call for any other weekend or midweek break i will be taking Thank you and weldone to all the staff August 11, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express Hemel Hempstead A very clean hotel, not intended for the luxurious stay but it does afford the traveller everything they need for a night or two. We stayed in a family room, which was a little small but very clean, the furniture was in excellent condition, air conditioning was working well and we all got a good nights sleep. The bathroom is adequately equipped, the shower worked well. All in all a good experience. August 9, 2013
Rated 4.0 out of 5.0 by Best HolidayInn Express in area Love it everytime again staying there. Friendly staff, very clean and with "The Mill" just opposite fantastic dining opportunities. Rooms to the rear side are very quiet. For Express Hotel, good breakfast August 7, 2013
Rated 5.0 out of 5.0 by Super Stay This was my second stay and I find that the Hotel is all I would expect. The location relative to Apsley Railway Station is brilliant. The staff were very friendly and helpful and the quality of the room (on the Canal Side) was excellent and very quiet, resulting in a good nights sleep. The Breakfast lacked a bit of imagination, but all the food was fresh and edible. A Hotel to be recommended August 5, 2013
Rated 4.0 out of 5.0 by Nice hotel with friedly staff We stayed at the hotel for 2 days. It is a nice hotel with friendly staff always willing to help. Although the room was smaller than we expected, we still enjoyed it. Breakfast was good and standard (which is pros). The hotel's location is just perfect. Grocery store, gas station, pizza and restaurants are around the corner. August 3, 2013
Rated 4.0 out of 5.0 by Good value Hotel is very clean and comfortable. The rooms are of a good size and clean. I would have liked a bath. You would not want to stay more than a couple of days as the cooked food is limited and always the same scrambled eggs (awful like leather) baked beans and sausages. They other thing that is disappointing for us that they will not order a newspaper. We quite like reading paper in bed when having a break. The surrounding are nice with the canal and you can have a good walk. As well it is only 20 mins into Euston with a couple of minutes walk to the station. August 3, 2013
Rated 5.0 out of 5.0 by Very comfy bed We stayed here during a trip to Thorpe park and London It was a great location for all our trips. Staff were welcoming we were checked in fast. Our room was spotlessly clean and beds were very comfortable. We had a choice of pillows and the bathroom had lovely soft towels. Breakfast was a good variety and a good start to the day with plenty if choice for everyone. August 2, 2013
Rated 4.0 out of 5.0 by convenient, comfortable and nice staff We have stayed here on several occasions. Busy in the early part of the week but it does suit us. Breakfast is not very interesting but fresh and hot. Staff are first class. August 1, 2013
Rated 5.0 out of 5.0 by Same high standard as on our previous stay We chose to this hotel after having had a good experience on a previous stay. The hotel backs on to a very pleasant development on the banks of the Grand Union canal On the previous occasion, the weather had been hot and, as we kept our window open overnight and the room faced the main road, there was a fair amount of traffic noise, especially in the early morning rush hour. This time we were able to have a room facing the canal and there were no noise problems. We enjoyed the breakfast buffet which had a wide variety of food and drink. The dining room is very pleasant. The reception staff were particularly polite and friendly. The one problem was that when we returned to the hotel after 11pm, it was quite difficult to find a space in the car park. We felt that we could have been advised of alternative parking should this have been necessary. July 31, 2013
Rated 5.0 out of 5.0 by Comfortable and good value hotel Very well located hotel and a great overnight stay. Arrived late and found it difficult to park, but had a good nights sleep. Located next to a canal with plenty of boating activity to watch. Good breakfast and well up to Holiday Inn Express standards. July 28, 2013
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