Rated 4.7 out of 5 by 46
Rated 5.0 out of 5.0 by Softball Mom77 Very nice!
Very nice room (a bit noisy across from stairwell that shuts very loudly). Great breakfast! And the staff was very helpful to our large group of softball girls, especially the girl who managed
June 8, 2014
Rated 4.0 out of 5.0 Policy Issue
Justin was so kind and helpful when I called to reserve a room at the bereavement rate. Check-in 5/29 was great. The breakfast room staff and cleaning crew exhibited great customer service. My issue was at check-out. I had quite a bit of extra luggage and was juggling a number of things while trying to coordinate multiple calendars. As a result, I was unsure if I needed to stay an extra night. I explained the situation to Christine around 11 am and confirmed that 14 rooms were available that night. Christine refused to give me leeway to check-out after 2 pm without being charged an extra night, claiming she couldn't risk not having the room cleaned if a group wanted to check in. The funeral started at 2 pm so I had no choice but to load everything in the car before the funeral. When the day played out, I probably would have stayed the extra night on 5/31. However, rather than unload everything again, I changed out of my funeral clothes in my car and drove straight through to my home in Houston :-( This wasn't a case of me lollygagging around. The strict policy enforcement would have been more understandable if your hotel was booked. I wonder how many unexpected parties requiring 14 rooms arrive between 2 and 6 pm?
June 3, 2014
Rated 5.0 out of 5.0 by TCTH Comfortable bed, AC good, clean
The only complaint we had was the toilet paper was the worst ever. Came all to pieces while you were trying to use it.
May 19, 2014
Rated 3.0 out of 5.0 by tonys6969 Good room, poor breakfast
Good room, strange location, but acceptable. Breakfast not normal HIE style...no gravy at all.
March 31, 2014
Rated 5.0 out of 5.0 by TQuinn Excellent Customer Service
Rooms clean, variety of breakfast choice. The thing that weighs most for me is the attentiveness & helpfulness of Customer Service. Everyone here goes above and beyond in all they do. Especially Justin R. he checked us in quickly, answered our many questions promptly and without hesitation. Most importantly He greeted us with a smile before we even entered the hotel and made us feel most welcomed, which is hard to do if I may say so. Good Job, Justin R.
March 20, 2014
Rated 5.0 out of 5.0 by RoniB24 Great customer service and clean rooms.
Have stayed here a few times on our way out of state. Front desk service is always great and on the phone as well. Hotel is always clean.
March 12, 2014
Rated 4.0 out of 5.0 by Routerbit65 Very nice stay
Great place! Very comfortable stay clean room, wonderful breakfeast!
March 8, 2014
Rated 4.0 out of 5.0 by CSmithers Nice night
Stayed one night and was very pleased with the property.
February 5, 2014
Rated 5.0 out of 5.0 by Old in Mississippi Our stay in Henderson.
Our stay last week at the Henderson Texas location was a great experience. The hotel was very clean and the staff was just the best. Thanks for a great stay!
January 2, 2014
Rated 5.0 out of 5.0 by merib00 Great Staff
I stayed at this Holiday Inn for my granddaughter's wedding. This was our "homebase" and the facilities were great, service and food excellent and staff went above and beyond. Thanks so much. I will definiately staff again if I am in the area again.
December 3, 2013
Rated 5.0 out of 5.0 by kim476 Excellent Hotel
For a small town this was a nice place to stay. They were very accommodating and helped me with whatever I needed. The roons were really clean and the hotel itself was nice.
November 19, 2013
Rated 3.0 out of 5.0 by Purlgurl Friendly front desk assistance
We were greeted warmly and were offered good customer service at the check-in/out desk. The room was adequate. The overall appearance of the hotel was very clean/neat. The grounds were well attended/kept. Breakfast was supposedly served 6-9, but only stale breads and pastries were available at 6;20; no hot foods were ready and we were told they wouldn't be ready until 7. We had to leave at 6:30. I would suggest that if you advertise breakfast is included and that the hours are 6-9 that you have ALL items ready at that time.
November 14, 2013
Rated 5.0 out of 5.0 by CowboyFan1 Exceptional place to stay and feel comfortable!
Clean, quiet, and has a wonderful front desk welcome! Breakfast was fresh - wonderful cinnamon rolls! Will definitely stay here again when in Henderson'
October 5, 2013
Rated 5.0 out of 5.0 by Bill6659 Great Stay for the price
My wife and I were visiting our Granddaughter who is attending college at SFA in Nacogdoches. We had passed this hotel several times when visiting our grandaughter. It has a very nice setting and the entire hotel was very clean and comfortable. I must also say the staff were very friendly. We have found our place to stay when we visit again.
October 3, 2013
Rated 5.0 out of 5.0 by sscharle Everything was GREAT from the service to the room and the pool.
Staff was very friendly and helpful. Rooms were quiet and clean.
Bed was very comfortable. No complaints and will gladly stay here again.
August 23, 2013
Rated 5.0 out of 5.0 by roxiekay Great staff
The hotel is clean and well kept. The staff are friendly and very helpful. The rooms are comfortable and large. The pool and spa are well maintained. I have stayed before and have never had a bad experience.
August 23, 2013
Rated 5.0 out of 5.0 by Sherry8 Clean hotel and great staff!
The room was clean and comfortable. The bed was great. The front desk personnel were extremely helpful and friendly.
August 21, 2013
Rated 5.0 out of 5.0 by HarPhe Great Service
We enjoyed our stay. Everyone was nice and the room was awesome. It was a executive room. The service was great. We will return soon. Thanks!
August 21, 2013
Rated 5.0 out of 5.0 by bsmco Great Service
This is a very clean and comfortable hotel but the staff is the highlight of this location. They are very friendly and and go out of their way to make things better for the guests.
August 9, 2013
Rated 5.0 out of 5.0 by Writer1106 Impeccable service
This is the second time I have stayed at the Holiday Inn Express in Henderson, Texas. I was pleased the first time, and was pleased again with my recent stay. I found the staff to be friendly and professional.
July 29, 2013
Rated 5.0 out of 5.0 by sherri53 confortable on all parts
as usual everything was perfect and most friendly staff
July 15, 2013
Rated 5.0 out of 5.0 by Anewton817 Excellent Service
Always use this Hotel when in town. Best Service ever from a hotel, clean clean clean rooms, a/c is PERFECT! A+++++
April 29, 2013
Rated 3.0 out of 5.0 by firefite44 Horrible Internet connections
I have stayed here twice now and both times I had a horrible time connecting to the internet and getting any sort of signal. my first night the first time was at least decent and the next night was horrible. It was horrible the second stay as well. It caused me to leave. This is about the only hotel in the area too so you are kind of stuck with the horrible internet connection.
April 29, 2013
Rated 5.0 out of 5.0 by Ce3111111 Great stay
Great stay compared to Lawton Oklahoma HIE.
April 12, 2013
Rated 5.0 out of 5.0 by Razzie30 So Amazing!!
This hotel is amazing!! Staff is great!!! Rooms are so comfortable. Beds are so comfortable. Feels like I'm family when i go there.. Will be back soon.. Thank you again.
April 10, 2013
Rated 5.0 out of 5.0 by dlong Wow
WOW!! Wonderful Hotel. All Holiday Inn Express should be like this one. The rooms are clean, comfortable and spacious. All of the staff went out of the way to insure I had a pleasant stay. I will stay here again.
April 8, 2013
Rated 5.0 out of 5.0 by Anewton817 Cold A/C, comfy bed, quiet
Great staff, quiet atmosphere, very cold a/c, bed is super cozy, and everything is very clean. A++ location!
March 29, 2013
Rated 5.0 out of 5.0 by PaulaS Outstanding Property
This was the best Holiday Inn Express I have stayed in. The property was extremely clean and comfortable. The staff was super friendly and made me feel at home. I will return when in the area.
March 27, 2013
Rated 5.0 out of 5.0 by pam100 Excellent Property
I loved it very well maitain property the staff was excellent
March 24, 2013
Rated 5.0 out of 5.0 by SLL38613 FANTASTIC STAFF!!!
I want to say thank you to all your staff there at the hotel. I had issues with moving into a new home & each day I was promised to be able to move into my home, but it was your hotel that became my home for me & my kids. Even though homeless, I felt so welcome. I especially want to say, I think her name is Lori???, not 100% sure, but she worked nights when I was there. She was ABSOLUTELY AMAZING!!!! She went the extra mile to make sure we were comfortable & happy with our stay during this stressful time. Thanks Again....to all of you!!!!!
March 11, 2013