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Rated 3.6 out of 5 by 59 reviewers.
Rated 1.0 out of 5.0 by Worn down and dilapidated hotel In contrast to me expectations and other past experiences with this brand in different cities, this hotel was disturbingly unkempt, worn down, and looked like no one was even trying to make it look presentable. Our room looked dirty, with various "stuff" on the floor, the bathroom tiles moved around, there was old soap in the shower, the drains never emptied, and there were stains on the walls. Unfortunately, we chose to stay there as we had two small kids and it was a very late night arrival, but I would never stay there again. The hallways had paint falling off the walls, the wall paper was peeling, the ceilings had noticeable water stains and cracks everywhere, and I am simply surprised that IHG would even allow this hotel to operate given its conditions. April 16, 2014
Rated 1.0 out of 5.0 by appearance is all we have Would not go back if you paid me to. Staff appearance I'm sure is not to standards.. furniture from the 1950s old and dirty. . Staff smoke behind hotel right into my AC unit. Just awful experience March 28, 2014
Rated 3.0 out of 5.0 by Room in need of vaccuum The floor had beer caps on it in plain view. The toilet in the bathroom was not sitting in the place that it was installed in. You could hear the neighbors through the walls. The staff was very nice. The breakfast choices were few. February 27, 2014
Rated 5.0 out of 5.0 by Quiet and comfortable We always enjoy our stays in Henderson Holiday Inn Express. Everyone is always nice and helpful and they smile at you. There are a lot of contractors that stay there but you don't hear any noise late at night or early in the morning. The location is central to most of Henderson. February 1, 2014
Rated 2.0 out of 5.0 by Christmas Stay Dated rooms. Dingy bed linens. Mattress and pillows were horrible. December 29, 2013
Rated 1.0 out of 5.0 by bad stay Didn't greet me as priority at check in, and didn't do express checkout. It took me 45 minutes to check out. Beds were outdated and very springy. Very loud all night with people screaming and beating on doors drunk. Very disappointing!!!! November 29, 2013
Rated 5.0 out of 5.0 by Great Staff Every time we stay here the staff is very friendly and goes out of the way for us. We come here once a month and always enjoy it. November 20, 2013
Rated 4.0 out of 5.0 by Comfortable bed and overall appearance of facility Enjoyed a great nights rest. Wanted to take the pillow with me. The overall appearance of the facility is that some things such as carpet in the hallways do not give the bright clean appearance you become accustomed to. October 21, 2013
Rated 5.0 out of 5.0 by Wonderful front desk manager This was one of the better Holiday inn's I've stayed at this year. Perhaps because it was an express? I don't know. It was 1000% better than the one I stayed at for the last 3 nights with bugs in the room. Maybe that's because it was a regular Holiday Inn? October 8, 2013
Rated 5.0 out of 5.0 by Excellent Hotel Service and Staff This hotel has the the very best service and staff out of any hotels that I have ever stayed. I have stayed at very many hotels .. both in the U.S. and overseas. The courteous staff always welcomed me each morning and they made sure that I was comfortable in the evenings on my return back into the hotel. Just down right good hospitality that You don't find in many hotels. Even the hotel manager (Susan) was extremely nice and always took the time to say hello and ask if she could help with anything. That doesn't happen at very many hotels. Thank you ALL at Holiday Inn Express Henderson for everything. Your "hospitality" is the very best in the world !!! October 7, 2013
Rated 1.0 out of 5.0 by Not your typical Holiday Inn! I'm a loyal Holiday Inn user. This place was unusually poor. It's very old and dirty. The room was smelly. The room had an air freshener and that didn't even help. The common areas and room was in poor condition. I wouldn't use the Fitness Center because it looked dirty. September 1, 2013
Rated 1.0 out of 5.0 Poorly maintained property Worst maintaned property we have stayed in. May never use holiday inn ex again. Years ago we stopped using Holiday Inn because of this problem. Now the new version is allowing these properties to do little maintance. Does anyone inspect these places? August 26, 2013
Rated 5.0 out of 5.0 by Great Place and great staff Great staff made me feel truly at home and was entertaining to talk to. Identified me as a Priority Club Member and had a goody bag for me which was a little above and beyond the others in the chain. Bonus points for that. Truly loved staying there. Great location, great staff, great times. August 21, 2013
Rated 2.0 out of 5.0 by Old and run down I stayed at this hotel two years ago and I don't remember it being in this bad of condition. It is now very run down and my room had a bad smokey, musty smell that they tried to cover up with a bad perfume. I had to go and get some frebreze, spray the whole room and open both the door and window to air the room out. This made the room bearable for the one night stay. If it would have been a longer stay I would have changed hotels. August 19, 2013
Rated 4.0 out of 5.0 by Good night's sleep Slept well, hotel was great, not much to do in the area. August 17, 2013
Rated 5.0 out of 5.0 by Good Value and great people The first night the people above us were very noisy and did not settle down till about 10. Something wrong with AC but we notified front desk and I am sure they will fix it. Great people on front desk and breakfast bar and means the most. We stay once a month and recommend it to anyone August 2, 2013
Rated 5.0 out of 5.0 by Great Stay! Staff and Property were GREAT! Loved the breakfast in the morning. The girl at the desk gave me a snack bag and someone even left a hand written note addressed to me in my room! Awesome service! August 2, 2013
Rated 1.0 out of 5.0 by Poor Management and Accounting Practices I spent the night at this property on 7/31/13. After standing at the desk for three minutes while the night clerk was writing notes on a pad she asked "What can I do for you?" There is some Fast, Friendly Service. My corporate office has a direct billing account set up and all charges should be sent to them. This is the second time the Henderson location has billed my personal account for the stay. One time I might understand. Two times indicates the management at the motel is incompetent. To add to this issue, the General Manager at the Henderson location was not quick to offer solutions until I contacted their corporate offices and made a complaint. Other problems at this location include the following: Facilities have layers of paint, air fresheners, and caulking covering up the older/worn out property. The beds are spongy and do not offer support. Mold/mildew in the bath. Carpets are dirty. Wear slippers. I used to get a little IHG Rewards goodie bag with water, candy, and crackers - none last two visits. On a brighter note, the chocolate chip cookies were good. August 2, 2013
Rated 5.0 out of 5.0 by Great stay in Henderson, NC Excellent facility and lovely accomodations. Staff was helpful and friendly and I would recommend this location to anyone. July 30, 2013
Rated 5.0 out of 5.0 by Great Stay Had a great stay here @ Holiday Inn Express Henderson, the staff was excellent. Nice clean rooms and excellent breakfast each morning. Will stay here any time that I come to Henderson. July 14, 2013
Rated 5.0 out of 5.0 by My stay in Henderson I had a excellent experience during my stay. The staff was friendly, efficient. They were very respectful and wanted to make sure I had an enjoyable stay. I strongly recommend this property to anyone. June 14, 2013
Rated 2.0 out of 5.0 by In desperate need of upgrading and unprofessional staff I am a Platinum member and was not recognized as a Priority Club memberl. The 1st floor hall is dingy with wallpaper peeling off. The rooms are very small and have not been upgraded except for a flat screen tv. I had to say hello to the front desk person twice before she said a word to me when I checked in. It must have been very annoying to have to get up from her seat to check in a customer. I will only stay here as a last resort if there are other hotels available. I'll be back in town next week again on business but will not stay here. June 12, 2013
Rated 5.0 out of 5.0 by Fantastic! Traveling for business we had a great stay at this HIE property. The hotel was clean and well maintained. Great breakfast and easy checkin and checkout. Will stop off again on our way back! June 8, 2013
Rated 4.0 out of 5.0 by Work on the front desk help and things will be perfect Been staying at this location while we get our property ready to move onto. Only issue is the front desk. There is one lady that is real nice, but the young one and older one need some grooming. The younger one is rarely at the front desk in the morning. The morning my wife was in the lobby, she noticed she wasn't there 20 minutes. She found her at the breakfast area sitting and talking to her friends. When I went up to tell her there was four in our room ,but was only given two sets of towels, she said she would let houskeeping know. When we returned later that evening, only two sets of towels. Went to the front desk and the older one was working. Told her the problem and she wasn't sure if she could give me two more sets as there were limited. If i wanted extra towels above the number in my party, that is one thing, but when they know I have four in my room, there should not have been any excuses. The one good thing is I didn't have the issue with checkout like last time as they did rapid checkout and had my invoice so I didn't have to hope a front desk person was there. June 2, 2013
Rated 5.0 out of 5.0 by Fantastic! Came to the Richie Bros Auction to bid on some earth movers and decided to stay at the Holiday Inn Express in Henderson. The lady at the desk gave me a snack bag and offered to make my dinner reservations. I had a great stay and will come back to this hotel although it is 20 minutes North of Richie Bros. May 30, 2013
Rated 5.0 out of 5.0 by great staff and very comfortable rooms they catered to my every need. it was nice to stay at such a quality hotel. thanks! May 9, 2013
Rated 5.0 out of 5.0 by The service is great but the hotel could use an upgrade! I always stay at Holiday Inn Express, the staff is friendly. I like to come in and see Ms. Mica's smiling face. The breakfast is great and Ms. Carrie is always there to help in the mornings if I need anything. May 9, 2013
Rated 5.0 out of 5.0 by Great Stay Thank you for having a IHG property in the area, there are no other IHG within 35 miles. Great breakfast and clean rooms. The staff was very friendly, the passes to the YMCA was the deal. May 9, 2013
Rated 5.0 out of 5.0 by Excellent front desk and housekeeping staff. Very courteous and nice Stayed about seven months, practically every week and got to know the staff very well. Outstanding service, made sure my room was taken care of right away if anything ever came up. The staff became my second family since i was tthere every week more nights than I was at home. They were REALLY REALLY NICE, especially Micah and the front desk staff, and Florence and the Housekeeping staff. The breakfast ladies were also very tidy and nice, making sure the tables were clean and the food refreshed. Will certainly go back whenever I visit Henderson, NC. Kingsley May 2, 2013
Rated 2.0 out of 5.0 by Disappointed I can usually depend on Holiday Inn to provide a clean, friendly, comfortable place to stay. The Holiday Inn in Henderson, NC was old & dirty. The staff was unfriendly as well. The breakfast lady would watch your every move, very uncomfortable. April 19, 2013
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