Rated 4.6 out of 5 by 87
Rated 5.0 out of 5.0 by Voight59 Welcome Site during storm
During resent storm in Henderson, this Express was a Godsend. The front desk personnel was marvelous and the room was fab. Comfortable surroundings made the raging storm outside less intimidating! Thanks for being in Henderson.
July 25, 2013
Rated 5.0 out of 5.0 by JCH55 Vegas
Loved this property, great location with easy access to Vegas and area attractions. It's floor direct room access was a bonus.
Good value hotel
July 20, 2013
Rated 5.0 out of 5.0 by rujimbob Super Staff
This is another great location. We far prefer this property to anything on the strip. Staff are experts in local venues and took great care of us. We checked out early (5:00 am) which is normal for us. Staff made sure we had breakfast to go and hot coffee for our drive. Super impressed and super happy with Holiday Inn Express Henderson. We'll definitely be staying here again. Thanks so much!!!
July 19, 2013
Rated 5.0 out of 5.0 by postalpaul56 No response from housekeeping
My wife and I were ending up our Honeymoon with one last night near Las Vegas
The staff at the desk was very professional and helpful as well as friendly. (directions to the Post Office were handwritten and explained in a courteous and friendly manner by the General Manager herself)
I did think that my wife and I left a make-up bag either in the room (327 on 7/12 with c/o on 7/13) or in the fitness room( i was using the scale to weigh bags for the flight home).
When we called we were directed to Griselda, Manager of Housekeeping.
The phone rang through to her voicemail and her message states that she "will return the call at HER earliest convenience"
I have been in customer service for the US Government and i had never heard of such a rude and obviously demeaning voicemail greeting to a public sector phone call.
Needless to say that she has not responded to either of our 2 phone messages because i presume it is not convenient for her to do so.
This does not alter my desire to stay in this or any of the fine Holiday Inn Express hotels but perhaps The Manager of Housekeeping should try to return calls at the customer's request instead of not at all.
July 19, 2013
Rated 5.0 out of 5.0 by abner12 excellent
I just have one word to describe my stay. ( Excellent )
July 18, 2013
Rated 5.0 out of 5.0 by rmmcdon Best service of any hotel I've ever stayed at!
I highly recommend this hotel. The staff were friendly and accommodating! We've stayed at many Holiday Inn Express Hotels and the staff at this one was the best. They go out of their way to make your stay wonderful. They go the extra yard. They made cookies after hours. Beer, wine, and food was available almost every night. This place is the best value with the best service. Period!
July 17, 2013
Rated 5.0 out of 5.0 by brianm151 4th of July Weekend
This place is great. Went there for the 4th of July weekend for a friend's birthday in the strip. Easy 10 minute drive to the strip. Room was amazing, one of the easiest places to sleep.
July 14, 2013
Rated 5.0 out of 5.0 by docboblv This place is like sleeping at home.
Ya know,I travel throughout the country and stay in many types of places but when I come back to Nevada and need to stay in a comfortable place,It is HOilday Inn Express of Henderson.
The folks at the front desk are extremely helpful,friendly and courteous.
I love the cookies fresh baked every night before I hit the sack ,along with a cold milk and I am out until the morning .
this place is in a great locale and allow me to enter freeways in any direction I need to go.
Thank you all at the desk up front for your professionalism and sitting through my sick humor.
July 5, 2013
Rated 5.0 out of 5.0 by DJMac1943 Nice place.
We checked into this hotel after being so dissapointed in a hotel on the strip that we left. We were tired and frustrated, and were delighted to find this place. Staff was great, our room very comfortable, and everything was clean and fresh. A great place to stay!
June 23, 2013
Rated 5.0 out of 5.0 by Troutkilleraz Great Stay for the Kids
We loved the suite w/ the bunk beds for the kids. Great Staff made it a great stay as well. Thanks Adam
June 10, 2013
Rated 4.0 out of 5.0 by depen21 Great place to relax
Spent the last two days of our month long holiday at this hotel and it is very well placed between Las Vagas and the Hoover Dam and Lake Mead.We wanted to get out from the bustle of Las Vagas and chill out before returning home to the UK and this hotels shared outside pool and hot tub was exactly what we were looking for. The gymn was also well equiped The bedrooms were also very clean with large fridge and microwave and the breakfasts had a great variety of food to choose from. Hotel staff were all very nice and friendly. The only thing the hotel needs to improve on is the Wi-fy connection. The connection was out for 2 days and the member of staff on the front desk was unable to help. As I needed to pick up some urgent e mails I had to go to the Airport 3 hours early to deal with them.
June 9, 2013
Rated 5.0 out of 5.0 by JamiB Thank You
Thank you to the Staff at the Henderson Holiday Inn Express. They made my work stay enjoyable and next best thing to home. My room was clean and tidy every afternoon. The climate control is a great idea. Everyone was so polite and helpful from the early morning breakfast which starts at 6:30 but was always ready earlier to the Front desk. Someone was even there to help when my A/C was acting up after 9pm. She came right up and fixed my issue. Great work trip because I knew I would come back to a welcoming room!
June 5, 2013
Rated 1.0 out of 5.0 by IL69 Bring back the old management
I have stayed at this location many times in the past and was always pleased with the Staff and Service I received at this location. It use to be a great place to stay, the staff was friendly, I was greeted as a Platinum Member and always offered a free upgrade if it was available. If it wasn't available they always apologized and let me know it wasn't possible. The rooms were always kept neat and clean with there weren't any maintenance issues. This time, the carpet wasn't swept and the outside trash was full. In my room, the shower head wouldn't stay in place and shot water all over the bathroom because the only angle I could get it to stay was almost straight up. When I checked in, I wasn't greeted as a Platinum Member and wasn't offered my bottle of water.
The new management has let things go and I won't be returning until I hear the old management is back and guests are being greeted and treated like they use to.
May 29, 2013
Rated 5.0 out of 5.0 by CMDRE68 Convenient to the Hoover Dam
The Henderson Holiday Inn Express is a super place to stay if you are visiting the Hoover Dam. Easy access to the highway; none of the noise and confusion of Las Vegas; and a delightful Manager's Happy Hour as you pause to reflect on your day. The staff are excellent and the facilites are what you expect from HIE, clean, modern, convenient.
May 29, 2013
Rated 5.0 out of 5.0 by SatisfiedCampers Great hotel experience
We really enjoyed our recent stay at Holiday Inn Express in Henderson, NV. The staff was very friendly. The evening welcome reception at the time we arrived was a very pleasant surprise, they were very generous with the food, beer, and wine. The staff was very attentive and pleasant. The room was very clean, spacious, and comfortable beds. We also enjoyed the breakfast the next morning. A great value! We will be back for another stay on our next trip to Henderson.
May 28, 2013
Rated 5.0 out of 5.0 by Gregory50 good night sleep
Nice place , very clean and quite, staff was great.
will stay at this hotel again.
May 23, 2013
Rated 5.0 out of 5.0 by VinceL Service
I told the maid about a leaking faucet in the bath room. It was taken care of the next day. The Hotel Manger greeted us every day and ask how are day was the day before. She provided suggestion on some place to go and how to obtain discount tickets. This was very helpful.
May 10, 2013
Rated 5.0 out of 5.0 by Jackie777 Comfortable & very friendly & helpful staff
This is the second time we have stayed at this motel and it continues to be one of our favorites in the Holiday Express Chain of motels. Clean, wonderful cookies and very relaxing atmosphere I feel.
May 5, 2013
Rated 5.0 out of 5.0 by Jeaneppie Excellent stay
We had an excellent stay in Henderson. The staff was helpful with suggustions and making sure all our needs were met. The rooms were clean and quite, the pool was very enjoyable and well maintained. The shuttle service was awesome, they took us to the strip, airport and over to pick up the motor home we rented. We couldn't be happier with the 3 nights we spent at the Holiday Inn Express in Henderson, NV.
May 5, 2013
Rated 5.0 out of 5.0 by GymMom2013 Excellent Stay
The gal at the front desk was terrific - very helpful and nice. Rooms were large, clean and well prepared. the A/C was not to loud at night and we really enjoyed the large suite like room.
May 2, 2013
Rated 5.0 out of 5.0 by Utah63Grandmother Pleasant stay
We stayed in Henderson on the last leg of a Route 66 trip. Very welcoming staff and comfortable lobby. Room was clean and bed was comfortable. We stay fairly often at Holiday Inn Express and they seldom disappoint. On this trip we stayed in three different HIE. I have found that it seems like the swimming pools are colder than they all were last year, and there were very few people in the pools at any of the HIE we stayed at. I am hoping the company will change that policy, a nice relaxing hotel experience should be accompanied by a nice relaxing pool experinece as well. That said, this is a very nice place to stay, I recommend this HIE to others and would stay there again.
May 1, 2013
Rated 5.0 out of 5.0 by Nicoleandwilliam Love this hotel!!!
Everything from the rooms to the service is always amazing. They do their best to make you as comfortable as possible and keep everything clean at all times. Rooms are spacious and I cannot say enough about the staff they are so friendly and bend over backwards to help you out. We stayed 2 weeks and will never choose another hotel over this one. Thank ou for accommodating myself my husband and our infant son.
April 23, 2013
Rated 5.0 out of 5.0 by DJW69 Great Location
The hotel staff were very welcoming and the location is great. We were able to walk the short distance from the hotel to Sunset Station Casino without having to cross any streets. Good value for the money!
April 14, 2013
Rated 5.0 out of 5.0 by Kattoman Excellent. One of the best managed Holiday Inn Express experiences.
The staff was extremely helpful and friendly. The manager's social on Thursday night was an very unexpected and pleasant surprise. One of my best stays in an Express.
April 12, 2013
Rated 5.0 out of 5.0 by Marc1215 Great staff
The staff is very helpful and friendly. They were able to give us helpful information as far as getting around town and to specific places.
Very quiet and clean rooms!
April 12, 2013
Rated 5.0 out of 5.0 by gourdjess Great Staff
Recognition of Priority Club Members and smiling staff make this a great place to stay.
April 11, 2013
Rated 5.0 out of 5.0 by TheFlyingDutchman Excellent Service
Most friendly staff I have run into.Had a nice quite stay. Rooms were clean and comfortable. There were ample breakfast choices.
April 1, 2013
Rated 3.0 out of 5.0 by blepo Holiday Inn Henderson, NV
All the staff were very friendly and operated very professionally.
Great place to stay!
Also the hotel is centrally located, only 15 - 20mins drive from the strip depending on traffic and close enough to other family friendly vacation spots.
March 30, 2013
Rated 5.0 out of 5.0 by Martysue Personnel were great. Comfortable bed.
The premises are very clean. The staff was very nice.
The breakfast was very good.
The staff went out of the way to serve with a smile.
March 28, 2013
Rated 5.0 out of 5.0 by radioman71 Good nights stay
I can recommend this site, as it is very quiet, even on the ground floor--with a full "house" of teenagers. I usually stay at the Express, on Polaris, but you have to stay on a North side room, for a good nites sleep. The south side has McCarran departing aircraft making noise ate all hours.
March 21, 2013