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Rated 4.0 out of 5 by 53 reviewers.
Rated 3.0 out of 5.0 by Good Stay but Construction Communication Could Be Better The overall experience here was pretty good. There were a few things that kept it from excellent. First, this property was undergoing a major remodel in the front lobby area. My wife and I arrived in the evening after being stuck in traffic for quite some time. We were ready to get up to our room, clean up and go out for dinner. As we do with every other property we stay at, we brought our luggage in with us at check in. After checking in, we were told by the front desk clerk that access to the front hallway was blocked because of construction and we would have to drive around to the back entrance and access our room that way. So after just being stuck in traffic for a very long time and being generally tired, we had to haul our luggage back out to our vehicle, load it up, drive around to the back, unload it again and then come back into the hotel. Being rerouted was not the issue here. Having to unload and load then unload our luggage again was the issue. This could have all been solved by a simple sign put on or near the front entrance with basic instructions to leave your luggage in your vehicle because you were going to have to go to a different entrance after check in. Basic Communication. Other than this issue. The hotel was good. February 25, 2014
Rated 4.0 out of 5.0 by Best Holiday Inn Express Stayed At In a Long Time Although we stayed only 1 night at the property, we were greatly surprised when entering the lobby to find it bright, clean, and modern. There was a beautiful antique auto on display in the lobby -- just stunning! I don't believe this property is new but it is obvious they have taken great pride and care with regard to upkeep. The breakfast room and variety of items was more than adequate, and was clean and bright. Hotel staff at check-in and check-out were pleasant and helpful. The room was clean and, importantly, did not have any kind of unpleasant odor as you find these days in some hotels/motels. They could update their TV. The one downside is the hotel is located on a main artery which is quite busy most times during the day and early/mid evening. This however did not interrupt sleep. We certainly would recommend this hotel to others, and would stay there again in the future. February 24, 2014
Rated 4.0 out of 5.0 by Excellent service Your staff was excellent. They made sure all my needs were meet. They went out of their way to make sure they done everything to try could to make my stay as pleasant as possible. Well done!!! February 11, 2014
Rated 2.0 out of 5.0 by Terrible BEDS The beds are TERRIBLE!! Hard as the floor! Plus the hotel is need of updating. I did not sleep well...kept waking with either shoulder or back aches due to mattress. February 7, 2014
Rated 4.0 out of 5.0 by Great Staff for a Tired Hotel We stayed here in late January 2014. The staff is fantastic but the hotel is tired. The lobby is very nice and the antique car on display is a nice touch that seems to interest everyone who is in the lobby. The problem is the rooms and furnishings are old and worn out. Don't get me wrong, the rooms are very comfortable; they just need to be updated. My son lives in Hendersonville so I'm sure I will be staying here again but I hope the owners make the effort for some updates. I have stayed at much nicer hotels for less money so the value doesn't seem to be there right now. February 4, 2014
Rated 4.0 out of 5.0 by Business Travel Stayed there on a business trip and enjoyed my stay. Very centrally located to restaurants and shops. Would recommend January 31, 2014
Rated 3.0 out of 5.0 by Needs Upgrading As a Platinum member I assume I will be recognized as a business traveler and accorded a business type room. Mine had NO DESK. NO DESK CHAIR. NO MICROWAVE. NO REFRIDGERATOR. My TV required attention from maintainence. All in all I was very disappointed with this property. Some serious reinvestment is required here. January 27, 2014
Rated 4.0 out of 5.0 by Excellent staff I have nothing but good things to say about the staff at this Holiday Inn. So helpful and accommodating. However, a little disappointed at the cleanliness of the room. I became sick and had to stay in bed a couple of days only needing towels, etc. However, when I was able to go out and let the maid in, I was disappointed at how little was done to freshen up the bathroom. Other than that my experience was very good. January 9, 2014
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