Rated 4.3 out of 5 by 214
Rated 3.0 out of 5.0 by Dissatisfied military tra Management response lacking
The room and hotel were very nice and the staff was friendly. I checked in on Sunday evening and was assured by hotel staff that my stay would be tax exempt since I travel for the Army. I was also told that I would be informed Mondy morning if there were any issues. Upon checking out on Thursday, I was told that my stay was not tax exempt and that I could call back to talk with manager. Had I been told this on Monday, I would have checked out and found another hotel that honored the military tax exemption since i have to pay the taxes out of my own pocket. I called to speak with a manager 3 times before I finally spoke with the assistant manager and was told she would call me back with a response. I finally had to call back 5 hours later to finally be told that they would not honor the tax exemption. This is very poor customer service and I will find another hotel chain to stay with in the future.
August 28, 2015
Rated 5.0 out of 5.0 by bobcat70 Friendly service and clean motel.
This is an enjoyable place to stay while we are in the area. Beautiful lobby and surroundings add to the décor. We always enjoy the many items for breakfast. Check-in and check-out is always easy. Good location.
Quiet and clean rooms. We always feel safe when we stay here. I have recommended to others that this is a great place to stay.
August 24, 2015
Rated 5.0 out of 5.0 by Festus1 Great Place To Stay
My wife and I enjoyed staying at the Nashville-Hendersonville Holiday Inn Express during our visit to Nashville. The hotel was exceptionally clean and was well worth the price. The breakfast buffet was very tasteful and we loved the late night pancakes. The hotel staff was very friendly and accomadating. We'll be back! Thanks!
August 19, 2015
Rated 5.0 out of 5.0 by Naa's Very Impressed
From the time I walked in I noticed how clean the outside and inside of the building was. I was greeted very friendly, I felt like I was old friend of the woman that set up my room reservation. My room was very clean, well lit, enough towels, enough pillows(4 on each bed) and a comfy mattress. Breakfast was great, dining area kept clean and food area full. I will always check for Holiday Inn Express' for future needs. Hope they all exceed the wonderful service I received here. Thank you again.
August 13, 2015
Rated 4.0 out of 5.0 by smacky757 Friendly staff
Staff very friendly and helpful. Great breakfast!
Room and bed comfy.
August 12, 2015
Rated 5.0 out of 5.0 by missouriFolks super nice staff
Pricey but very nice place to stay..This is our eight stay there.. Nice staff is why we keep coming back..I pray that never changes.
August 11, 2015
Rated 5.0 out of 5.0 by Chaz1960 Great property!
Had a very nice stay. The staff were all friendly and the hotel was very clean. The breakfast was awesome.
August 7, 2015
Rated 5.0 out of 5.0 by Neena01 Great Hotel
I have stayed at this hotel the last two times that I was in Nashville very nice hotel
August 5, 2015