Rated 2.0 out of 5.0 by Beth1960 Never Again
Being a priority club member I have always been under the understanding that you can have your room upgraded if staying on points and you may have late checkout (@2pm) on any stay. Well twice over the last almost 4 years since my daughter moved there i used points neither time would they upgrade my room. Once may be legit but the other time there was no more than 10-12 cars in the lot. Then on another occasion i booked a 2-bed room since a girlfriend was going with me well we got a room with a King bed we made it work because they said they had nothing else available but it was a little awkward at first. Then there was the time when the smoke detector malfuntioned in my room middle of the night and when I tried to call the desk no one answered the phone so I made the trip down there and told the two employees at the desk what was going on I was told they could not do anything about the smoke detector but could change my room which they so graciously did but did either one of them offer to help me move my stuff....NO! Then most recently and the first time I had ever done so I ask for the late check out well low and behold the front desk was calling me before noon to see when I would be checking out then about 30 minutes later housekeeping was pounding on my door and trying to get in (with the do not disturb in the key slot) all the while I was in the shower....NEVER AGAIN WILL I STAY AT THIS PARTICULAR HOLIDAY INN.
March 12, 2013
Rated 3.0 out of 5.0 by nick479 Rooms clean and well ket
My only complaint is with the breakfast. The cereal tasted like cardboard.It is some kind of warehouse brand.It became a joke with with the Dealers staying for several days.We called it "Nheerios".
February 22, 2013
Rated 5.0 out of 5.0 by Mrplow Awesome Hotel
I have been staying at this particular Holiday Inn for the last 4 and half weeks. All I can say is EVERYONE is so helpful and provide GREAT SERVICE. They made sure that my stays were uneventful even in a tornado drill. The beds are extremely comfortable and the whirlpool tub felt great after a hard day at work. Even their work out room has TV's and I used their treadmills even after a hard day at work to clear my mind and felt great. If you want a Great and comfortable experience please stay at this hotel.
February 20, 2013
Rated 3.0 out of 5.0 by Herb151 Showing excessive wear & tear
Been coming to this hotel for many many years. Started out as Hoilday Inn with a small bar with food & place to eat. Shifted to an Express & bar & pace to eat eliminated. Now I see wear & tear in rooms. Also breakfast is exactly the same everyday. Will start to look else where on my travels to Hendersonville & Gallatin Maybe Hyatt or Hampton Inn.
January 24, 2013
Rated 5.0 out of 5.0 by Michael8656 Great Property-Best HI Express yet.
First Holiday Express I have stayed that has parking spaces assigned for Priority Club members as they do for handicap. No biggie, but it was a nice surprize and gesture.
By the way HI, I detest the canned responses you give to all the complaints you receive from reviews.
The only compliant I have here, involves the breakfast staff. No trays were available or offered for taking food back to the room. Previous stays at other HI Express hotels had staff searching for boxes to faciliate taking food back to the room for a sick child. I was told food had to be ate there. Being a Platinum Member I knew different but let it pass without a complaint to the front desk.
Front desk, the hotel, the room, was very clean..
December 20, 2012
Rated 5.0 out of 5.0 by DJ57 The Cleanest and most Friendly Place to Stay
I have stayed at a lot of different Holiday Inns around Kentucky and Tennessee and this hands down the best one I have stayed in.
The staff are extremely friendly and helpful and the entire facility is as clean and well maintained as the antique vehicle that was on display in the lobby.
December 11, 2012
Rated 5.0 out of 5.0 by SamG Great hotel and incredibly nice staff
From the moment I walked in the staff was friendly and welcoming. I had forgotten some things and it was nice that the hotel had them on hand and the staff was happy to assist. This is the hotel of my choice.
December 1, 2012
Rated 5.0 out of 5.0 by AnneSt23 This HI Express is the best!
I've stayed at many Holiday Inn Express hotels over the years. Without a doubt, this was the nicest one I've ever had the pleasure of staying in. The rooms were immaculate and smelled fresh. Breakfast was excellent with a staff who ensured your every need was met (loved the new pancake maker!). This hotel is worth every penny I spent. I hope to stay there again!
November 5, 2012
Rated 4.0 out of 5.0 by RalphC Very nice room and great comfortable bed.
Easy on and off the road and about 7 minutes from I-65. Had a great sleep and an even better breakfast. The cinnamon rolls are not to be missed.
October 20, 2012