Rated 4.5 out of 5 by 221
Rated 5.0 out of 5.0 by impastorsteve another GREAT stay at HI Express
Clean and comfortable room, plus an excellent breakfast including hot and continental choices, then add outstanding customer service and attention to our needs ... all adds up to a very satisfied customer and great memories.
Our family stayed here in 3 rooms for 2-3 nights when we had to gather together for a funeral. The front desk employees were very attentive to our needs. The provision of a FREE shuttle service (within a 3 mile radius), especially to the nearest METRO station, made a very convenient option for hotel guests.
THANK YOU for making our stay a very positive experience!
April 22, 2015
Rated 5.0 out of 5.0 by Rascal06 Great Location
Great hotel, good location, grocery store and restaurants very close
April 22, 2015
Rated 3.0 out of 5.0 by BizTravelr316 Great value, poor shuttle
Good hotel for value travelers during busy DC times. Stayed here for the Cherry Blossom Festival. I would definitely recommend this hotel for families on a tight budget. This hotel is quite a bit out of town so leave early and make the most of your downtown time. There's a supermarket right next door so you can pack lunches and save money since DC food is so expensive. It also helps so you don't have to pack everything. There's also a lot of restaurants across the street so you don't have to drive much at all once you get there if you don't feel like it. Hotel is very clean - slight scent of bleach when I first ran the water (which is reassuring for me.)
The shuttle is a little tricky: if you're arriving via Metro for the first time, exit the North side and go down to the Kiss N Ride. It's sheltered, so weather isn't much of an issue. To use the shuttle from the hotel, make your reservation before you go to bed if possible.
I had poor experiences with the front desk staff and shuttle driver but they were not incompetent, just rude. They do the mechanics of their job well.
April 14, 2015
Rated 5.0 out of 5.0 by Jkd775 Overall great location
The management of this hotel is superb. Most employees were friendly and humorous. There are many dining choices within walking distance. Having a grocery store next to the property was great. Microwave and mini fridge in room enhanced our stay. Room temperature is easily controlled. Shower pressure is very good. Towels are soft. Hotel looks and feels clean. Free breakfast is very good and the employees work hard to keep it stocked. The shuttle service is good. Hotel is mostly quiet and peaceful. The only improvement I could see is a bit softer mattresses or perhaps a mattress topper available upon request... and maybe add a Jacuzzi somehow, for relaxing in after long days of touring the city.
April 11, 2015
Rated 5.0 out of 5.0 by usajoerob visiting friends
Reston Herndon-Dulles Airport offered me a relaxing stay while visiting friends and earned IHG points. Winning all around.
April 10, 2015
Rated 5.0 out of 5.0 by Chris85234 Clean and comfortable
Stay for 3 nights, very friendly and helpful staff, better than usual breakfast choices. Beds were very comfy! Close to Reston Town Center.
April 3, 2015
Rated 5.0 out of 5.0 by Why do I need this DC Visit
Very Friencly staff provided the service I have come to expect at HI Express in a very helpful manner
April 3, 2015
Rated 5.0 out of 5.0 by Liz8888 Excellent staff and accommodations
As soon as I arrived, I was made to feel at home. That same attitude was expressed by all staff
March 31, 2015