Rated 4.0 out of 5.0 by BECCAGREG ELEVATOR ROOM
WE HAVE STAYED AT YOUR FACILITY MANY TIMES AND WE ALWAYS ARE PLEASED BUT, WHEN WE WERE THERE IN APRIL WE GOT THE ROOM RIGHT ACROSS FROM THE ELEVATOR. SO.....WHEN WE RESERVED IN MAY WE SPECIFICALLY ASKED NOT TO GET THE "ELEVATOR" ROOM AGAIN. WHEN WE ARRIVED AT APPROX 9:00 PM, GUESS WHAT ?.... WE GOT THE ELEVATOR ROOM AGAIN! NOW, BEING PRIORITY CLUB MEMBERS WE WERE VERY DISAPPOINTED.....NEXT, WHEN WE WENT BACK UP TO THE ROOM AFTER BREAKFAST THE CLEANING PERSON WAS ALREADY IN OUR ROOM ! WE HAD TO BRUSH OUR TEETH WHILE SHE CONTINUED TO CLEAN THE BATHROOM INSTEAD OF EXCUSING HERSELF FROM THE ROOM.
I FEEL WE SHOULD BE COMPENSATED 1 NIGHTS ROOM CHARGE.
June 6, 2013
Rated 5.0 out of 5.0 by PRMan Friendly, relaxing atmosphere
I enjoy staying at this property beacuse it is centrally located for my work. More imporatntly, the staff is friendly and outgoing. Always ready to help out.
I particularly enjoy working with Tiffany, Hala, Precious and Mr. Scotty.
June 5, 2013
Rated 4.0 out of 5.0 by Libby79 Good Value
This was our second stay. The staff was very welcoming both times..
Areas for improvement: ice maker on each floor. more non-fattening breakfast choices. allow one welcome treat from the welcome basket for each arriving Priority Rewards guest instead of just one per party..
I was disappointed that my 500 Reward Points offered at this hotel never showed up in my Reward Balance.
June 4, 2013
Rated 5.0 out of 5.0 by BlackP the service was great
location good and very easy to get back and forth vrom DC.and airport, had a worderful time and sleep.
June 4, 2013
Rated 4.0 out of 5.0 by Dave68 Value
I asked for the Government rate and was overcharged. I called the manager to dispute the issue. He stated he would call me back and never did. I called him, and once again he blew me off. Some of the staff are not very knowledgeable of the rates either and don't handle questions very well.
Hotel was supposed to be a non-smoking hotel, however, people were smoking and it came thru the bathroom vents and woke me up. When I called the front desk, he claimed to not be able to find the culprit.
May 27, 2013
Rated 4.0 out of 5.0 by Catina87 Close to Reston
King bedroom small room, bathroom small, toilet right up against wall hardly room to close door.
Closet space small had to take luggage rack out of closet to put luggage on.
Breakfast packed one morning with baseballers couldn't find a seat so left for fast food chain down the street.
Quite at night although doors slamming shut woke me up in the morning
Safeway next door easy walk to grocery store.
Close to Reston, convenient
Reasonably priced for business
Cookies out one day none existing the other days.
Free water and snack on arrival
May 24, 2013
Rated 3.0 out of 5.0 by Keswick Great Price
Chose the Holiday Inn Express in Herndon while attending a Memorial Service for my 98 year old Aunt. The location was convenient with lots of restaurants near by. It was not the nicest Holiday Inn Express, bathroom was quite small, but it was clean and the price was a bargain on the weekend.
May 24, 2013
Rated 2.0 out of 5.0 by felipeemputed no shuttle service after midnight from to Dulles airport
I booked this hotel for the shuttle service they say they offer 24/7 ,but that isn't true. I call them within 2 days in advance to our arrival and they assure shuttle service to be provided at 12:45am they said we just have to make a phone call from Dulles airport and they will send the shuttle, but the real experience was that when I called them on our arrival,they asked us to take a taxi and that they will cover the cost,but amazingly,there were no taxis or shuttles availables at our arrival time which was 12:45am on the 19 of may 2013, so I decided to take a car rental agency shuttle to rent a car,but surprise happened, the cost was very expensive,so again I had to call the hotel and after I got angry at them they decided to get a taxi for us,probably because again I told the receptionist of the hotel that I was traveling with my wife and daughter who is on wheel chair.At least they paid for the cab and charge us have of the rate,taking into consideration that we were just going to be at the hotel for 5 hours rest.
May 24, 2013