Rated 4.4 out of 5 by 78
Rated 5.0 out of 5.0 by rmjm2010 Friendliness
I have stayed at this hotel more than 5 times and each and every time they have been accommodating and very friendly. I wouldn't think of staying anywhere else when I come to DC. It is clean, close to restaurants and the airport (Dulles). Excellent location!
They also maintain the hotel by replacing carpeting and mattresses on a specified time period. I like this conscience effort to cleanliness.
Pillows are terrible, only negative mark on this hotel.
February 26, 2014
Rated 3.0 out of 5.0 by mddenmar Extremely Shabby
This hotel needs a total upgrade. The rooms are shabby. The sink next to the front door makes it feel like a flea-bag. The mattresses are like lumpy hammocks.
February 23, 2014
Rated 5.0 out of 5.0 by jetguy comfortable
I would stay at this hotel again the staff was great and the rooms where comfortable.
February 23, 2014
Rated 3.0 out of 5.0 by salmusa Hair drier was not in service...
This hotel was not clean both carpet and bathroom.
When I try to dry my hair, I could not do it because the drier was not working. I had to leave the room with a wet hair under cold weather.
I would not come back to this hotel again.
January 25, 2014
Rated 4.0 out of 5.0 by Bok321 Affordable and comfortable stay convenient location
My wife had an early international flight direct out of Dulles. It was cheaper for us to drive upland stay overnight than for her to make a connecting flight. This location is convenient to the airport and very affordable. Only lacks a pool.
January 5, 2014
Rated 5.0 out of 5.0 by Grandma of 3 Angels Very Nice Stay!
I stayed here so I was close to the Airport, and it was very nice. I got bumped voluntarily from my flight the next day and the Airport put me up in another hotel, at a greater cost and it wasn't nearly as nice or comfortable as my stay here!! Thank You!
January 3, 2014
Rated 3.0 out of 5.0 by CMDO2014 Average Experience
We prefer the Holiday Inn Express and try to use them whenever we travel. For our one night stay we used our rewards points and found our stay to be average. We were greeted as Rewards Members, offered a snack and bottled water. During check in, I checked on the crib we requested only to be told that while I had a request on file, they might have just given the last crib away. I do understand that requests are not guaranteed, but if the request was noted and the staff were aware that the last crib was on its way out, I feel that the crib should have be 'saved' for us. On the plus side, housekeeping located a crib and and it was set up in our room shortly after check in. Breakfast the next morning was the typical HIE breakfast, however, the staff struggled keeping up with the volume of guests. Upon our arrival to the mostly full breakfast room, the hot food trays were empty. Another guest mentioned to me that she had just informed the front desk that the food needed to be replenished. We offered our children some cereal and muffins and waited 10+ minutes for the hot food to be prepared. We frequently travel using HIE and haven't had to wait that long for breakfast, even during the busiest times. We did leave a personal item at the hotel and did not realize until the next day. Upon calling the hotel, our item was located and put aside until we decided if we wanted it shipped or if we would pick it up. We were able to stop back by the hotel and were happy to see our item waiting for us. Overall an average HIE experience.
January 3, 2014
Rated 5.0 out of 5.0 by Oil Baroness My relatives were happy, and so was I
Highly recommend this hotel! My sister, her 11-year old son, and friend were all very happy with their stay during the holidays.
The room was clean, service was great, and prepared breakfast was a huge convenience! Will come back again.
January 1, 2014