Rated 4.5 out of 5 by 69
Rated 3.0 out of 5.0 by Keswick Great Price
Chose the Holiday Inn Express in Herndon while attending a Memorial Service for my 98 year old Aunt. The location was convenient with lots of restaurants near by. It was not the nicest Holiday Inn Express, bathroom was quite small, but it was clean and the price was a bargain on the weekend.
May 24, 2013
Rated 2.0 out of 5.0 by felipeemputed no shuttle service after midnight from to Dulles airport
I booked this hotel for the shuttle service they say they offer 24/7 ,but that isn't true. I call them within 2 days in advance to our arrival and they assure shuttle service to be provided at 12:45am they said we just have to make a phone call from Dulles airport and they will send the shuttle, but the real experience was that when I called them on our arrival,they asked us to take a taxi and that they will cover the cost,but amazingly,there were no taxis or shuttles availables at our arrival time which was 12:45am on the 19 of may 2013, so I decided to take a car rental agency shuttle to rent a car,but surprise happened, the cost was very expensive,so again I had to call the hotel and after I got angry at them they decided to get a taxi for us,probably because again I told the receptionist of the hotel that I was traveling with my wife and daughter who is on wheel chair.At least they paid for the cab and charge us have of the rate,taking into consideration that we were just going to be at the hotel for 5 hours rest.
May 24, 2013
Rated 2.0 out of 5.0 by mjam disapointment
confusion with desk. reserved for three nights canceled after two nights,thought they fixed the last night but came back later that evening and didnt have a room. they found the last double in the place that smelled and the tv didnt work properly,told the person at the desk,same person who i talked too after the second night, she tryed too push the mistake on someone else.
May 23, 2013
Rated 5.0 out of 5.0 by eciub Excellent stay with toddler
My toddler and I stayed the night on a layover. It is very near the airport; it was exactly 10 minutes each way ( at 6:30pm and 6:30 am). We were treated very well. The room was clean and quiet. The staff was helpful and able to tell me a few dozen nearby eateries. Breakfast was very good; there were plenty of options for myself and my toddler. If I ever find myself in the area for the night, I will definitely stay here again.
May 22, 2013
Rated 3.0 out of 5.0 by Allison00 Average stay
My room was right next to the elevator so each time someone used the elevator the walls in my room would shake and I heard the humming of the elevator. The doors in the hotel slam way to loud so that kept me up during the night. The housekeeping staff began vacuuming rooms at 7AM... which was frustrating given that I didn't get a good night's rest. The food was OK. It was nice to have free wireless and parking.
May 21, 2013
Rated 5.0 out of 5.0 by P0156 Super Friendly staff
Every time I stay here I am blown away at how friendly the staff is. Good clean rooms, and great rates!
May 15, 2013
Rated 5.0 out of 5.0 by RP18 Wonderful and friendly people !
There is always a warm reception on arrival. All staff members beyond the front desk are also very friendly and engaging.
May 14, 2013
Rated 5.0 out of 5.0 by Penna76 Apple Conference
I was only in town overnight but I truly thought the hotel did an excellent job from the moment I walked in-staff was pleasant, room was clean and nicely decorated, food was well beyond most.
I will stay there again.
May 13, 2013
Rated 5.0 out of 5.0 by carolnjoe Caters to Priority Club members
Comfortable accommodations. We felt appreciated as Priority Club members.
May 4, 2013
Rated 4.0 out of 5.0 by SGB1 Nice welcome.
I travel a lot. The staff made me feel welcome. I did not notice anything wrong with the room. This means that the hotel delivered what I expected: a good, clean room. Easy check in-check out and a pleasant atmosphere. In short, exactly as advertised.
May 2, 2013
Rated 4.0 out of 5.0 by Burns7503 Stayed there before and would stay there again.
I stayed at this hotel in 2004, and again in 2013. It was just as I remembered. Great value.
April 12, 2013
Rated 5.0 out of 5.0 by pansymom Very comfortable
We have stayed at this Holiday Inn a few times now when leavig out of Dulles Airport...the staff is very friendly and helplul. The rooms are very clean and it's a good location, out of the "hussle and bussle " of DC. We leave our vehicles parked at the motel and are shuttled to the airport, how convienent!!
April 11, 2013
Rated 4.0 out of 5.0 by Rsqlarry Very nice
Experience good, little noisy where room was on first floor, breakfast bar could be better, over all very nice, room clean and staff nice
March 28, 2013
Rated 4.0 out of 5.0 by globalview good value for relaxing and vacation
great value on weekend rates would recommend to others
great and friendly staff willing to accommodate your needs...they enjoy their job and helping you
there are limited resources for business requests
printer is unreliable and a business center is not available
location is good ...near Dulles airport and main attractions.
the only elevator is slow and generally crowded with tourist groups and families.
outside noise is significant when tour buses keep their engines running
Breakfast room is smaller and crowded compared to other HIExpress hotels
March 28, 2013
Rated 5.0 out of 5.0 by MoeS Simply beautiful experience
The staff is outstanding, from front desk to Service technician. They went above and beyond to accommodate me with my needs. I enjoyed staying there on my business trip, I came in for a week and ended up staying there for 12 days.. Will be back.
March 19, 2013
Rated 5.0 out of 5.0 by SQFFPgold Breakfast menu & size of dining room
No sausage offered for breakfast on weekends, greasy bacon was part of the menu instead. Quite disappointed. In addition, the dining room is too small to accomodate the staying guests. Hardly found an empty seat especially if there are tour groups staying at the hotel during breakfast hours. Otherwise, overall experience staying in your hotel is pleasant, I.e. clean room, quiet floor, friendly staff, efficient check in and check out process. Will be back soon.
March 15, 2013
Rated 5.0 out of 5.0 by P0156 Wonderful hotel in Herndon
Great, friendly staff. Very comfortable room, super clean!
March 12, 2013
Rated 5.0 out of 5.0 by Baron3 Great Value Hotel
This is my favorite hotel to stay at when flying out of Dullas. The staff treat you like an old friend. They go the extra mile to make sure you have everything needed and always offer a friendly smile. The rooms are always clean and well appointed.
March 8, 2013
Rated 5.0 out of 5.0 by HTValentine Great Service
I needed to stay near Chantilly, Va due to work. I chose Herndon Holiday Inn as I have stayed there before. A wonderful manager on duty worked wth me to get the most out of my points and got me a slight reduction on one of my nights. She was so accomodating, that it was totally refreshing. I have stayed there in the past years and I think that I remember her from before. I know you can pull her name from my records. I stayed there Feb 9th,12th and 13th. She initially checked me in.How lucky you are to have such a wonderful employee.
February 16, 2013
Rated 4.0 out of 5.0 by cmrk Rude front desk service concerning television service.
Our first night at the hotel we noticed certain channels we liked to watch on TV came in but with no sound. We called the front desk and they said they were aware of the problem and that it was a server issue that was to be remedied soon. The next evening still no sound. My husband called the front desk and they said they would send some one up to exchange TVs. He started to explain that he did not think it was the TV but a service provider issue (cable or dish). He was explaining why he thought that and the person at the front desk hung up on him. The maintenance person came to the room exchanged TVs and tested the new one. Still the same problem. We explained what we thought the issue was and he agreed. We kept the original TV and I called the front desk back to let them know the replacement did not solve the issue. The person acted very annoyed and asked me what I expected them to do about the problem. I started to tell her what we had tried to discuss with her before and she told me to stop yelling at her. Yes I was talking in a raised voice by now but I was giving her the correct solution to the problem. She then offered to give us extra priority points and I said I did not want extra points I wanted good service and to be able to watch the TV station with sound that I had planned to watch that evening. She hung up on me! She did not even acknowledge that we had a viable solution to the problem. Bottom line. Yes I would now like my extra priority points for the hassle of going through a very rude conversation with a person who is supose to try to help the guests. I did not appreciate someone refusing to listen to me. Yes, by the time I got on the phone I was frustrated. But this was after the front desk had hung up on my husband who is used to working with problem situations and in NO way raised his voice or was rude in any way!!! We stay at this hotel location about every other month. We give them a lot of our business and expect to be treated with respect. In this instance we were NOT.
February 7, 2013
Rated 5.0 out of 5.0 by SohoTraveler Great Hotel
Service was excellent and the room was comfortable. Good value for the Herndon/Reston area.
February 7, 2013
Rated 5.0 out of 5.0 by ShawnS AMAZING business experience
This location as always has wonderful staff, and great reception! Thanks again!
January 10, 2013
Rated 4.0 out of 5.0 by vrk44 out of towners
Most of the staff were friendly. Three days without water was inconvenient, especially the third day when we did not receive notice of the water being turned off and had to take a shower at another location. Breakfast was great.! The ladies that made sure breakfast was available did a great job. On our last survey we expressed that the towels and sheets could be whiter or newer. We were previously pretty satisfied, that's why we returned again to stay at the Holiday Inn.
January 7, 2013
Rated 5.0 out of 5.0 by Puddintane One of my favorite hotels
Friendly, helpful, convenient, really comfortable. Almost a boutique hotel, great ammentities, close to restaurants (Panera, Outback), great airport service.
January 5, 2013
Rated 5.0 out of 5.0 by grammie Best HIE I've stayed in !!!!
When flying in and/or out of Dulles, THIS IS the place to stay !!! The shuttle service was prompt, the staff warm and welcoming. Will be back !!!
December 2, 2012
Rated 5.0 out of 5.0 by coper Great service front desk clerk was awsome
Great value , very comfortable will stay again if possible
November 29, 2012
Rated 5.0 out of 5.0 by SJL6NC Comfortable room and excellent service.
I have stayed at this hotel for over 4 years when I have been in VA on business and I can highly recommend it for comfort and excellent friendly service.
November 15, 2012
Rated 4.0 out of 5.0 by Frank1970 Overall good experience but did not get the bonus point as promised
I have stayed in this hotel twice this year: one in March and this one in August for business. Overall experience was good. It is a small hotel with limited amenities but most employees were courteous. However, I never received the bonus points they promised this time and the previous time. This was not the bonus points nation wide that Holiday Inn offered. The "bonus" I mentioned was the points (500 points each time I think) as compensation for not using the gym they offered that was outside the hotel. This is not a big deal as the bonus points offered are not much but it negatively affects the relatively good image of the hotel. I think the "missing" was intentional as it happened not only once but twice. I have written inquiry earlier when I realized the missing points previously but no response whatsoever was received. It is sad to see such incidents happened to "value customer". If they could not afford the points why would they advertise them? It is better not making promises that making one with no intention to keep...
November 5, 2012
Rated 4.0 out of 5.0 by hijazi Keep coming here
Decent hotel in nice area. I'll come back to this hotel for sure.
November 5, 2012
Rated 4.0 out of 5.0 by abrasan amazing service
the value was excellent and the staff was amazing......especially Satch. but everyone at the front desk was attentive, caring and extremely helpful.
November 3, 2012