Rated 3.9 out of 5 by 237
Rated 1.0 out of 5.0 by 1Moment1Shot Not One of the Best in the Lineup
Our experiences with IHG line has been great overall however this recent visit to this location was not one of them. We booked this room at last minute as we decided not to make our 7 hour drive home. Honestly that's what I think we got as far as the room. It was a last minute room.
Our kids always travel with us so we typically get a King/Queen suite so we have our privacy. Well when the door to our room is missing this is not possible.
Our room furniture was very outdated and worn and the smell of the room to be non-smoking did not exist.
When we requested new towels to be delivered to our room it took just about an hour to receive. Yes, I know because I was doing an online exam with a timer.
This was a great experience and this hotel needs some updating and attention to details.
November 20, 2015
Rated 5.0 out of 5.0 by Skipper 331 First class hotel with excellent service
A warm welcome from Andrea who met us on our arrival and nothing was too much trouble for this fine ambassador for the Holiday Inn. The room was clean and very comfortable bed, the staff were not only very professional but always had a smile and a kind word.
We would defiantly stay here again and can recommend all aspects of this hotel with a great atmosphere. Well well done!
November 15, 2015
Rated 4.0 out of 5.0 by Jack 11 Wonderful stay
As a customer Service Representative, I found myself required to spend the night in this location unexpectedly in order to make a follow-up visit to my customer in the area. Room availability was limited so the only vacant rooms were higher than I am permitted by my company to pay, The staff worked with me to find discounts that made it possible for me to stay rather than seek a room elsewhere.
The night was quite restful as the room was perfect. Breakfast in the morning was delightful with more offerings than I have seen at any other Holiday Inn Express.
November 10, 2015
Rated 4.0 out of 5.0 by Rabbit Rabbit Better than the local competition
Pretty generic budget hotel, much nicer than the nearby competition.
November 6, 2015
Rated 5.0 out of 5.0 by jpizars Best Bed and Breakfast in all Miami
Awesome experience! Coming back for sure - Staff and Room are 5 star quality at an affordable rate :)
November 6, 2015
Rated 2.0 out of 5.0 by ALbort Room AC was not working well
I usually experience very nice accommodations but this time I have to say the experience was not great. The AC in the room did not work well which made for a very hot room.
November 6, 2015
Rated 4.0 out of 5.0 by ShreddieMercury Not too bad, just a few things...
The hotel was pretty good, nice and comfortable... especially since we weren't in the hotel other than to get changed and sleep. The lobby was good and the front desk guy, Ashley, was very nice. The breakfast was excellent! Lots of great choices... probably the highlight of our hotel experience.
There were a few hitches though..
When we arrived it seemed like the hotel didn't have the air on and the rooms were very warm even though we arrived an hour after the allowed check in. The rooms also smelled wet or a little moldy and this was enhanced by the warmness of the room.
Also, it was a very unnerving that the housekeeping starts cleaning rooms well before check-out time. So, with the TV on at a normal volume we didn't hear the person knock once and then they started to enter our room. Luckily we put the swing lock on because I was changing. So, I was a little upset about that. I don't understand why they would start their "rounds" if people aren't even checked out yet or why they wouldn't start with vacant rooms.
Overall the stay was good, I'd stay there again... just got to be aware of the little stuff.
November 3, 2015
Rated 5.0 out of 5.0 by MR. RICHARDSON totally great stay
excellent hotel......................................................i really enjoy this hotel
October 30, 2015