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Rated 3.8 out of 5 by 136 reviewers.
Rated 5.0 out of 5.0 by Location & Staff The location is convenient and the staff is very helpful. June 13, 2013
Rated 5.0 out of 5.0 by Return to Hotel I stayed at the Holiday Inn in Hialeah for the second time on May 28 and my experience was just as good as the first time. This time I booked a room with a King Bed and the Jacuzzi. It was a wonderful room. Very clean, quiet and comfortable with the living area separate from the bedroom. I expected the Jacuzzi to be a small tub size but was pleasantly surprised when I opened the bathroom door and saw this Jacuzzi big enough for two. Of course I used it and it was a wonderful experience. The breakfast was very good and the staff kept things full and clean. I love going to this hotel and since I have to go to Hialeah monthly for awhile I will definitely be staying at this hotel and recommend to anyone staying in the area. One of the nicest things is there is absolutely no smell of cigarette smoke anywhere in this hotel. Thumbs up to this hotel!! June 10, 2013
Rated 5.0 out of 5.0 by very nice staff very nice staff overall nice place to stay breakfast is good and I felt welcome May 30, 2013
Rated 4.0 out of 5.0 by Great Service I liked the stay.. Would do so again. Right off of the Highway,able to get to everything. May 30, 2013
Rated 4.0 out of 5.0 by Overall comfortable hotel. Only minor issue, toilet bowl flushed slow but not big issue. It can be fixed. May 24, 2013
Rated 4.0 out of 5.0 by Last night in Miami area The staff was very helpful when asked about local restaurants. Staff was very friendly when we returned and asked how our dining experience was and if we would recommend it to other guests - which we would. This was a good place to lay our heads and we will stay there again. May 8, 2013
Rated 4.0 out of 5.0 GOOD STAY FOR THE NIGHT I had no problem from checkin to checkout. would stay here again if in the area. April 29, 2013
Rated 5.0 out of 5.0 by Availabilities and Concorrent with my D.O.T. Schedule Give give this location a Bravo Zulu due to availabilites of a room when needed due to my work schedule, when required to layover in area for at least one night. I have gotten to know most of the staff to the point to remember thier self being. I have seem the staff tend to all who stay here, even those from other countries not speaking english (Spanish, Chinese, Itallian, Japanese and Hindu). I recommend this locaton to one requiring to stay in area, especially if they have relatives in near by Palmeto Hospital. April 28, 2013
Rated 5.0 out of 5.0 by Nice, clean hotel. Had been trying to keep our cost down for a 2 night stay and came upon this hotel. We had looked at quite a few cheaper hotels and they were dumps. Decided to try a "Holiday Inn" because we had always had good luck with them. Glad that we did. Very nice people at the front desk and they offered truck parking which we needed. Room and hotel were very clean. Pool was nice and the grounds seemed pretty well taken care of. The "Hot Breakfast" was a step above a Continental Breakfast and was good. We will just look for a Priority Club Hotel next time and stop wasting time on the other ones. You get what you pay for. April 15, 2013
Rated 4.0 out of 5.0 by Comfortable stay with Good Service The only problem I have with this Hotel, is they do not count your stay if you bill through Corporate lodging. The rate is the same that I pay at other IHG locations in Florida. But this location will not give you the credit for the stay. If I stay longer than one or two days in Miami., I will most likely stay at another chain at the airport that will give you credit for the stays. Not sure why this is, they except your Priority Club Card, also they show you the recognition and keep you up on the Priority Club Level Floor. I like the location of the Hotel, and the stays are usually Comfortable and Quite. BUT The fact that they consider your stay not worthy of credit, leaves a bad taste. The Hotel is well managed and close to my work. Thanks See you next time I am passing through. If longer than one or two days, not so much. April 8, 2013
Rated 5.0 out of 5.0 by Great get away spot , to relax and be comfortable,nice people. Visiting from Georgia to vist family ,was an ideal choice for our stay . April 6, 2013
Rated 5.0 out of 5.0 by Great Stay I had a great stay here from the friendly staff at the front desk, to a clean and comfortable room and great breakfast. This hotel will deliver on exactly what you have come to expect from Holiday Inn Express! March 28, 2013
Rated 4.0 out of 5.0 by Incredable staff and comfortable beds We just spent 30 days in Florida. We stayed in several Holiday Inn's through out the state. The front desk staff were extreamy helpful and in all locations made our holiday even better. Rooms were always clean and comfortable. On some occations we were bumped up to a suite. It was appreciated. We went out of our way to stay in a Holiday Inn. We live in Alberta/Canada. Good to know the Holiday Inn's in the USA have the same high standard. I do recommend Holiday Inn and Suits to all my family and friends. March 7, 2013
Rated 2.0 out of 5.0 by Needs Work Checked in a 9:00 pm, and the staff looked at me like I was crazy for expecting them to put down their newspaper. They couldn't find my reservation, but fortunately I had a paper copy of my confirmation. I was not recognized as being a priority club member. The air conditioner in the room was on, but the room was warm and stuffy. February 23, 2013
Rated 1.0 out of 5.0 by No wifi Wifi was pretty much non- existent. When I called the front desk, about possibly switching room, I was told - "Yea, it just like that everywhere in the hotel" I would never stay at this property again. Entire staff attitude was just not caring. February 16, 2013
Rated 4.0 out of 5.0 by Excellent service and location Stayed to attend couple of Miami Heat games, staff very attentive and great location. Room always clean. February 15, 2013
Rated 5.0 out of 5.0 by Comfortable Room and outstanding service My wife and I stayed at the Miami-Hialeah Holiday Inn Express on the recommendation of our daughter-in-law. We knew that it was an excellent choice because she also recommended a Holiday Inn Express when we visited them in Lawton, OK. Although we were late arriving due to travel delays, our check-in went smoothly. Our room was roomy, clean and the king size bed was very comfortable. The facilities were well maintained and the staff was very helpful and very friendly. We enjoyed the breakfast service and the business office and free wi-fi. There was even a well equipped exercise room, swimming pool and patio area which were available for guests. A wonderful experience as expected. February 10, 2013
Rated 2.0 out of 5.0 by Elevator issues during entire stay Alot of the lights were out on elevator numbers, one elevator down for service the first day of stay, the second day I was on the elevator and it dropped about six inches, The next morning the elevators would not come to our floor as we had to walk down stairs, I am a loyal Holiday Inn customer but next time in Miami I will be staying at another property. February 6, 2013
Rated 2.0 out of 5.0 by Old building The hotel facility was in bad shape. The elevator was broken and only one of the 2 was operational and the hotel staff (maids) used it also. Making for long elevator wating time. I was not recognized as a priority club platinum member. No upgrade to my room. The staff wasn't very helpfull or friendly. Breakfast was minimal at best no real fruit offered. Not much of a breakfast at all. These types of facilities and services are the reason I do not frequent Holidy Inn hotels as much as I used to. January 29, 2013
Rated 4.0 out of 5.0 by Relatively good experience If you're staying in Miami, this hotel is a good option. Rather convenient. Rooms are pretty good and price is decent when you start comparing prices of other hotels in Miami. Decent price and relatively good value. i would stay here again. Staff rather cordial. I would have like to have seen a breakfast with a little more variety. They seemed to be out of a few things, but overall O.K. Jacuzzi was very nice. Definitely relaxed in this hotel. Good job! January 26, 2013
Rated 3.0 out of 5.0 by Beep Beep - BOOM! We stayed at this property after a cruise, coming in relaxed and not wanting to go home. As a platinum priority club member, we were upgraded to a jacuzzi sweet - AWESOME! We get in the room and things look good, not great, it appears to be an older property so a few small cosmetic issues, but clean and in good shape. Then the beeping started. We were in room 530 that is right behind the elevator, so everytime the elevator moved throughout the hotel, we heard the beeps. There would also be occassional boom sounds that sounded like the elevator was coming through the wall. Hoping it'd calm down in the night, didn't think much of it. We were in a suite, so the bedroom was separate from a sitting area. When we we went to bed, the A/C unit in the room was as loud as an airplane taking off...but it kept the room cold and blocked the noise of the elevator. Now, as a priority club member and happy with most of my recent HI stays, I wouldn't write this review if I hadn't already talked with the hotel staff and submitted my concerns to HI directly. Upon leaving, we let the front desk staff know of the issues...there was no sign of concern on her behalf, she just looked at us blankly and said "OK." I later also voiced my concerns in a survey from Priority Club...again, thanks for letting us know, we'll let the hotel staff know and they'll contact you...nothing...So rooms not "upgraded" and away from the elevator are probably fine, stay away from rooms close to the elevator! January 21, 2013
Rated 4.0 out of 5.0 Good Good Place!! Rooms a little small, breakfast very bad, I love holidays breakfast but not in USA January 15, 2013
Rated 5.0 out of 5.0 by Friendly staff and great service Friendly staff and great service, the local water is not great, I think this is NOT the hotel issue, the Miami local water is not great. January 6, 2013
Rated 1.0 out of 5.0 by No internet service, outdated room and horrible matrass Your rooms need updating and are not up to standard. You are asking too much money for the poor comfort you are offering. January 3, 2013
Rated 4.0 out of 5.0 by excellent AAAAAA A+++, great customer service, and breakfast was awesome, They even have a priority club floor which is excellent, will make this miami hotel from now on...... January 2, 2013
Rated 3.0 out of 5.0 by Short Term Stay I recently stayed at this hotel in early December. When I arrived at the hotel I had to wait for able 1/2 hour before I was assisted, because the guests before me had problems with there reservations.When I did check in I ask Chris (I think that was his name) to arrange for a late check-out for me. He never did that, but he remembered to demand a $100 deposit that I told him i never paid before upon check-in. The beds in the rooms were hard to compare with the Holiday Inn in Fort Lauderdale where I just checked out prior to my arrival here. One of my rooms had a plumbing situation that was never dealt with until check-out. December 20, 2012
Rated 5.0 out of 5.0 by Great Service, Awesome Staff! Hotel location was pretty nice and easy to get to. Rooms were clean, comfortable and quiet. On my last night the smoke detector went off at 2AM and every ten minutes after that. I notify the staff at the from desk and he was very professional, very helpful and act in a timely manner by placing me in another room as quick as he could. The parking lot was nice, but if the hotel is full or if a patron brought his 18-wheeler along you may not find a parking spot to park. Overall, it is a very nice hotel. December 19, 2012
Rated 5.0 out of 5.0 by Great hotel for the money Directly off Palmetto Expressway. Very nice staff, was upgraded to a suite. Depending on time of day and traffic about a 15 minute drive to Little Havana and 30 minutes to Miami Beach. The breakfast was very good and the employees in charge of breakfast were excellent. December 17, 2012
Rated 2.0 out of 5.0 by business trip room dirty, need to vacumm. and they give the same door key to somebody else. December 11, 2012
Rated 4.0 out of 5.0 by Excellent Service with comfortable room Excellent service by front desk. The only problem was is unavailability of food at late night. December 5, 2012
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