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Rated 4.5 out of 5 by 58 reviewers.
Rated 5.0 out of 5.0 by southern comfort and hospitality All persons at the front desk were helpful, intelligent, courteous. Responded immediately with any of my requests as did the rest of the staff. The downtown location was perfect! Just one concern- the couch in my room needed recovering; it was stained. July 22, 2014
Rated 5.0 out of 5.0 by very comfortable accomodations This is an excellent property with an excellent staff who gives excellent service. We would highly recommend this property. July 21, 2014
Rated 3.0 out of 5.0 by Stained carpeting, AC not cooling properly, cup ring on desk I have stayed at this location several times over last several years. The hotel is looking dated, carpet was stained in several areas, AC did not cool the room to the desired temperature, my unit was replaced when I let staff know, but the thermostat was not correct, I set it to 61 degrees and it would run for less than 10 minutes, then go off for 10-15 minutes and never reached the desired temperature, hoping for something around 69-70 degrees. First night sleep I woke to smell of cigarette smoke and uncomfortable temperature at 1am, I called front desk and they said they could not do anything about the AC until later in the day and thought the cigarette smoke may have been coming due my being in room closest to outside door. The smell was strongest in the bathroom not the front door of the room. I said never mind, splashed cold water on my face and upper body and waited to cool down. Woke again at 4am, too warm in room, and repeated the cold water splash. When I awoke later in morning, I let Staff know the AC was not acceptable, when I returned later in the day, the unit had been replaced. Replacement unit was only marginally better but at least I was able to sleep better second night. July 19, 2014
Rated 5.0 out of 5.0 by Beautiful area - tucked away and quiet People very nice and ready to assist with anything. Very helpful staff whenever I had a question. Breakfast was hot and good. July 18, 2014
Rated 5.0 out of 5.0 by Very nice staff, great room! Room was perfect! Loved the extra wide vanity counter in bathroom! July 14, 2014
Rated 5.0 out of 5.0 by Best hotel in the area for a good nights rest. Only spent one day to check out the mountains with the wife and she loved the it. Staff was friendly and responsive to all our request. Rooms were clean and comfortable. Best hotel to spend time for rest and leisure during our trips. July 12, 2014
Rated 1.0 out of 5.0 by rooms in need of maintenance, including A/C systems rooms in need of maintenance, including A/C systems July 11, 2014
Rated 3.0 out of 5.0 by In need of update and cleaning We spent our fist night in a substandard room that smelled, had old carpet and an AC unit that ran all the time and was very noisy at various times during the night. We requested a new room and it had been updated with newer carpet and an AC unit with a thermostat. While our room was satisfactory the commons and dining area are in need of an update (new carpet and furniture) and a good cleaning. Eating surfaces appeared clean, but carpet and cloth chairs needed to be cleaned. July 11, 2014
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