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Rated 4.5 out of 5 by 267 reviewers.
Rated 2.0 out of 5.0 by Housekeepers banging on door! 10 AM, housekeeping banging on door when checkout wasn't until 1100 AND do not disturb sign was on door!!! She said " do you need anything before you go?" Implying- get out! Was not acknowledged as a member, birdied I relieve my welcome points! June 18, 2016
Rated 1.0 out of 5.0 by Dirty and Dated This hotel is way past needing a renovation. The front desk staff are lovely, really fantastic people. But the owners and managers have failed to maintain the property and allowed inexcusable housekeeping practices to continue. (FYI don't expect anything for your IHG Membership Rewards elite status here. I am Platinum Elite and received no recognition whatsoever.) The first room I was given had dried urine and curly black hairs on the (not cleaned) toilet. A long, brown hair was stuck to the (not cleaned) bathroom sink. The room had loose, threadbare carpet and had not been vacuumed. The wallpaper was peeling. Anything above counter height was covered in dust. I'm not high maintenance and I understand this isn't a five star hotel, but a dirty toilet is inexcusable. I called the front desk and was immediately moved across the hall to a room with a clean toilet (but also with dust and peeling wallpaper). The carpet is very worn and has pulled away from the door threshold, exposing the sharp tack strip underneath. I sliced my toe on the tack strip one morning and ended up bleeding quite a bit. I informed the front desk and they said they would let their maintenance staff know immediately. It never got fixed in the four days I was there. I returned on the second day to find that housekeeping had not cleaned my room. I asked at the front desk and was informed that they don't have many rooms booked so the housekeeping staff usually leave early. No apology or offer to clean my room. My room was serviced the next day, but the housekeepers did not do anything except make the bed, empty trash, and replace coffee items. The sink was still dirty, used washcloths were left in the tub, and dirty cups were left on the nightstand. Common areas also have problems: The air conditioner in the hallway was leaking water and had soaked the carpet. A fan was briefly placed to dry it out, but eventually removed and the carpet remained wet. The main staircase has a broken railing and is absolutely coated in dust -- the same crumbs were on the stairs all week so obviously it never gets vacuumed. Only one of the three soda machines worked. The snack machine was broken. The ice machine is missing the grate that keeps your bucket from falling down the drain. None of this stuff would cost much to fix; that the owners haven't even tried indicates they don't care at all about this property. The rooms are dated. The microwaves are comically old. The bed is very firm and you can feel the bed springs. The linens are nice and seem fairly new. Internet speed is 3.5 Mbps down / 0.3 Mbps up. The rooms are quite large. I stayed here for free on points, but if you're paying cash I HIGHLY recommend you take your money somewhere else. I ended up moving to the Holiday Inn Express in Murphy which was fantastic. I highly recommend you go there instead. June 15, 2016
Rated 5.0 out of 5.0 by Big group; great fun My husband and I brought a group of kids to the Hiawassee area for a Christian conference. We were received well, and we enjoyed our stay. The rooms were big enough that even with the rooms full we were not crowded. June 8, 2016
Rated 5.0 out of 5.0 by Great Place to Stay This is not the first time I have stayed and this hotel. The staff is always friendly and the hotel is very clean. We will return for future stays. As a matter of fact we are already booked for a stay in Sep 2016. June 1, 2016
Rated 5.0 out of 5.0 by Great room Large room and comfortable bed. Great customer service. May 25, 2016
Rated 5.0 out of 5.0 by Clean and comfortable A little pricey, but overall would stay here again. May 24, 2016
Rated 5.0 out of 5.0 by Brief Stay Super clean, super friendly staff, a tad bit outdated. I grabbed one item from the breakfast, a bagel, it was hard as a rock. Overall good experience though. May 18, 2016
Rated 5.0 out of 5.0 by Super friendly staff in quiet location This was our second stay at this hotel, and it did not disappoint. The staff is fantastic at this Holiday Inn! We have visited at least 12 different locations, and none of the others top the friendliness of this staff. The rooms are more spacious than some other locations and were clean as expected. The hot breakfast is standard for Holiday Inn Express: eggs, sausage, pancake machine, juice, cereals, danishes, etc. They also had warm, delicious cinnamon rolls. The swimming pool is small (about quarter the size of an Olympic) but adequate for kids of all ages. The hot tub was nice and could easily fit six adults comfortably. My only complaint was the mattress on one of our beds. It was just plain hard and unyielding -- way too firm for our likes! Considering all, we'll be back to this location. I would definitely recommend staying here. May 11, 2016
  • 2016-06-23 T21:29:43.342-05:00
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