Rated 4.4 out of 5 by 205
Rated 4.0 out of 5.0 by Brianne1120 Great Service
During my stay I experience great hotel customer service and they help me with my three children. I would tell other people that they should stay at this hotel for future visits.
October 7, 2015
Rated 5.0 out of 5.0 by Cariad Photography Great clean hotel
I loved loved everything about this hotel except the beds, they were a little bit outdated, but then I am spoiled and love great mattresses. The staff went above and beyond to make us happy during our stay and the hotel was super clean and a pleasure to stay at. I would stay at this hotel again but I hope they will get some better mattresses before our next visit............but it is not a deal breaker for this girl............the customer service made up for that :)
October 7, 2015
Rated 5.0 out of 5.0 by perioone77 mattress/bed
Mattress was a little lumpy and hard and caused morning backache. otherwise room was excellent.
September 27, 2015
Rated 5.0 out of 5.0 by Runaround Sue Labor day weekend
The hotel was great but I was really disappointed with the cleanliness of the bathroom. The sink and tub were both covered in Hair, this really grossed me out and I could tell it had not been cleaned properly. It was a holiday weekend and the hotel was full . I know this probably happened because the maids were rushing and trying to get the rooms ready. Please make them aware that the cleanliness of the bathroom is very important and also make sure the water in the tub drains out properly. Nobody wants to be in standing water when they take a shower.
September 26, 2015
Rated 4.0 out of 5.0 by mandm67 Friendly staff
Hotel is located in a beautiful area in the mountains. The hotel was very comfortable and the staff were always ready to help in any way. It could use some updating. We will return next year to enjoy this area of the Smoky Mountains.
September 22, 2015
Rated 5.0 out of 5.0 by hank 64 great place to stay
you get what you pay for, the best hotel in town. Look out your window and see the mountains
September 21, 2015
Rated 5.0 out of 5.0 by hikernyc Our second visit as good as the first
I stayed here at the start and finish of a hiking trip last year, and was happy to return again this year for another trip! Staff is super friendly and helpful, breakfast is great, rooms are clean, they have coin laundry facilities (great for hikers!) and it's convenient to restaurants and grocery store if you don't have a car. We will happily stay here again if we come to the area.
September 11, 2015
Rated 5.0 out of 5.0 by lulu98 check in
the hostess at the front desk was super nice and efficent. she had us checked in in a few minutes and was very helpful in saving us some money
September 10, 2015